Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52210 Views
  • 67 replies
  • 25 likes
  • 52210 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882293 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882293 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27504 Views
  • 4 replies
  • 0 likes
  • 27504 Views
  • 4 replies
  • 0 likes

Spotify minimizes when I touch a result for an Album or Artist

I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify support, but so far nothing they have suggested has ...

  • Casual Listener
  • I have a Dell Venue 8 3830 for Android. Every since I upgraded to Android 4.4.2 when I touch a result for an Album or Artist, Spotify minimizes to the home screen. I have been in touch with Spotify ...
  • JonathanMeckler
  • Casual Listener
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

Premium user, Android constantly shanks, now can't download

I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck. Now, my downloaded tracks are CONSTANTLY just disappearing from my Android phone...

  • Regular
  • I'm a premium user and make much use of offline playlists. I installed the "new" Spotify as required after the big security scare a couple weeks ago. What a train wreck.   Now, my downloaded...
  • blueline17
  • Regular
  • 1229 Views
  • 18 replies
  • 0 likes
  • offline sync
  • 1229 Views
  • 18 replies
  • 0 likes

Why is the kindle version so bad?

Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.

  • Music Fan
  • Why is the kindle version so different from the other versions? It requires a lot more with premium than all the other tablet versions, and the comuter versions.
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

se borran las playlist

Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces

  • Newbie
  • Desde hace un tiempo descargo mis playlist y al revisar más tarde están como si no hubiese descargado nada.... toca volver a descargarlas y me pasa lo mismo repetidas veces
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Bug - Lag on Biography Section

The biography section of Spotify lags on my Nexus 5. Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before the bio appears, there will be dramatic lagging of the page scroll. It does t...

  • Newbie
  • The biography section of Spotify lags on my Nexus 5.    Reproduction: Launch Spotify for android Search for The Beatles Scroll to the bottom, where the bio appears Just before t...
  • Joe
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Spotify Connect works with spotiamp only?

I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.

  • Casual Listener
  • I can only use spotify connect feature with spotiamp release (0.2) on my laptop . Not able to connect to spotify desktop app though. Any solution? Thanks.
  • Joe
  • Community Legend
  • 1150 Views
  • 4 replies
  • 0 likes
  • spotiamp
  • 1150 Views
  • 4 replies
  • 0 likes

'No internet connection available' on 3g with Nexus 4

Hi guys, Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection works just fine - I've been doing all the usual browsing, down...

  • Newbie
  • Hi guys,   Weird problem. Started happening after the latest update. When on wifi this works perfectly. While on 3g Spotify insists that 'No internet connection available'. My 3g connection ...
  • user-removed
  • Not applicable
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

New Device

I have an Motorola phone that I am upgrading to a new Samsung s5. How do I transfer my play list to the new phone? I'm a new user as you can tell from my question. Thanks

  • Newbie
  • I have an Motorola phone that I am upgrading to a new Samsung s5.  How do I transfer my play list to the new phone?  I'm a new user as you can tell from  my question.  Thanks
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Phone's not responding when downloading tracks

I am a premium user for last couple of months and this is the only problem I encountered and it is really annoying me. Everytime I try to download my offline lists, when the phone screen goes to sleep, it doesn't open again and phone doesn't respond ...

  • Casual Listener
  • I am a premium user for last couple of months and this is the only problem I encountered and it is really annoying me. Everytime I try to download my offline lists, when the phone screen goes to slee...
  • Joe
  • Community Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Can't log in through Facebook with android

So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said something along the lines of "spotify would like to access ...

  • Casual Listener
  • So I just got a new HTC and when I tried to log in to spotify through facebook, which has always worked in the past on other devices, it wouldn't work. The first time it loaded and then said someth...
  • Joe
  • Community Legend
  • 2810 Views
  • 5 replies
  • 0 likes
  • Android
    Facebook
    Help
    htc
  • 2810 Views
  • 5 replies
  • 0 likes

Solved!! Deactivated FB now I can't login

I need help because I deleted my facebook and now spotifiy logged me out and I cannot get back in without using my facebook? Can an administrator convert my account over to a non facebook account.

  • Newbie
  • I need help because I deleted my facebook and now spotifiy logged me out and I cannot get back in without using my facebook? Can an administrator convert my account  over to a non facebook accou...
  • Joe
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Syncing and downloading problem

Hi, i tried every kind of troubleshooting but it still won't work. I had an external 16 gb memory and i had music on it.... Like 1 week ago, i bought a new memory, 64 GB , for put more playlist on that. During the first Syncing my device had (when i ...

  • Regular
  • Hi, i tried every kind of  troubleshooting but it still won't work. I had an external  16 gb memory and i had music on it.... Like 1 week ago, i bought a new memory, 64 GB , for put more pl...
  • Joe
  • Community Legend
  • 829 Views
  • 12 replies
  • 0 likes
  • 829 Views
  • 12 replies
  • 0 likes

Distorted playback when listening to some songs...

Hi there, Hopefully one of you lovely people can help me..... I've noticed, over the last week or so, when I open up a playlist on Spotify, the first song I play plays with lots of distortion, for about 8 secs maybe. If I skip, the next track does th...

  • Music Fan
  • Hi there,   Hopefully one of you lovely people can help me.....   I've noticed, over the last week or so, when I open up a playlist on Spotify, the first song I play plays with lots...
  • islander_bill
  • Newbie
  • 1190 Views
  • 3 replies
  • 0 likes
  • 1190 Views
  • 3 replies
  • 0 likes

Solved!! Radio not showing any stations after update to new app (1.10.113)

Was forced to update to new Spotify app (1.10.113), and when I did, my saved radio stations are all gone. I only see Recommended Stations. I really want my radio stations back! The two things I value the most with Spotify, my stations and my offline ...

  • Regular
  • Was forced to update to new Spotify app (1.10.113), and when I did, my saved radio stations are all gone. I only see Recommended Stations. I really want my radio stations back! The two things I ...
  • noheadesigns
  • Regular
  • 3374 Views
  • 5 replies
  • 0 likes
  • bad user experience
    radio station
  • 3374 Views
  • 5 replies
  • 0 likes

Solved!! Is it possible to save offline music in internal storage?

Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work

  • Music Fan
  • Hello,I would love to know if its possible to save music in internal storage,because I use SdCard only for flashing ROMs and I have only 1gb card. When I just take out sdcard app won't work
  • Joe
  • Community Legend
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

SD Card problem when syncing - possibe bug in latest update?

Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again. It seems the Spotify app does something wrong when syncing and corrupts my SD Card. I...

  • Regular
  • Almost everytime I try to sync a playlist, the SD Card gets ejected and I cannot use it on the phone again until I perform a checkdisk on the SD Card and try again.   It seems the Spotify ap...
  • Joe
  • Community Legend
  • 3015 Views
  • 14 replies
  • 1 likes
  • 3015 Views
  • 14 replies
  • 1 likes

Problem

I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium users! What do I do??

  • Newbie
  • I am from the US and have been in Croatia for two weeks and my spotify premium is not working! I am connected to the internet but When I try to play music it says these feature are only for premium u...
  • blake
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Adding an Album to Offline causes Brain to Ooze

Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist2 find album3 save4 go to 'your music'5 find album again6 click offline buttonThis should be finished after step 3. (Step 7 is to try Beats and hope they are...

  • Regular
  • Seriously, while it is better than 'Create a Playlist' it is still awful. 1 search for artist 2 find album 3 save 4 go to 'your music' 5 find album again 6 click offline button This shoul...
  • Joe
  • Community Legend
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

No room for offline music??

Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space.I read about the song number limit but I only have maybe 400-500 songs set to offline.

  • Casual Listener
  • Spotify doesn't seem to be letting me set anymore tracks to "offline" saying I don't have space for them... I have over 24gb left of space. I read about the song number limit but I only have maybe...
  • Joe
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Offline playlists

Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i listened to them but now they stay grey. i have a limit...

  • Casual Listener
  • Since the new update came out where i had to unistall and reintall spotify my offline playlist wont dowload the songs that i have streamed, previosly they would change from grey to green after i list...
  • Joe
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes