Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47693 Views
  • 66 replies
  • 25 likes
  • 47693 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880289 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880289 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26905 Views
  • 4 replies
  • 0 likes
  • 26905 Views
  • 4 replies
  • 0 likes

Distorted interference sound when using touchscreen on Nexus 7

Hi, after listening for a little while on my Nexus 7 (kit kat 4.2.2) every time I use a screen function I get a loud cresendo-ing buzz sound. It does seem to be intermittent as well but when it is happening the sound is deafening. I have tried enabli...

  • Regular
  • Hi, after listening for a little while on my Nexus 7 (kit kat 4.2.2) every time I use a screen function I get a loud cresendo-ing buzz sound. It does seem to be intermittent as well but when it is ...
  • JohnBury
  • Regular
  • 580 Views
  • 2 replies
  • 0 likes
  • Android
  • 580 Views
  • 2 replies
  • 0 likes

samsung galaxy win duos compatibility?

hello, I just bought a Samsung Galaxy Win Duos ( GT-i8552 ). using android jelly bean 4.1.2 The play store tells me the spotify app is not compatible with this device... is there another way to install Spotify on this device? thanks in advance, Ben

  • Casual Listener
  • hello, I just bought a Samsung Galaxy Win Duos ( GT-i8552 ). using android jelly bean 4.1.2 The play store tells me the spotify app is not compatible with this device... is there another way to insta...
  • Peter__
  • Community Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Change in Sound Quality after a few minutes of playback

Hi guys,I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then suddenly the sound quality will drop, most notably in the bas...

  • Regular
  • Hi guys, I've started having a problem after upgrading to Android 4.2.2 recently on my HTC One XL (with beats audio). The playback quality will be fine for the first minute or two, and then sudden...
  • RustySub89
  • Regular
  • 726 Views
  • 3 replies
  • 0 likes
  • 726 Views
  • 3 replies
  • 0 likes

Why is the Samsung HomeSync (GT-B9150) unit concidered a mobile phone by the Android app?

I recently installed the Spotify Android app on my Samsung HomeSync unit, and much to my surprise it seems to think the device is a mobile phone. Surely this must be an oversight? Any chance to make it appear as a tablet or even stationary unit inste...

  • Casual Listener
  • I recently installed the Spotify Android app on my Samsung HomeSync unit, and much to my surprise it seems to think the device is a mobile phone. Surely this must be an oversight? Any chance to make ...
  • Joe
  • Community Legend
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

Spotify App will not start on Infuse 4G

I have a Samsung Infuse 4G and I just signed up for Premium service. So far, this app does not work on my Infuse 4G so I'm not receiving any mobile service.Until I get a new phone, can't enjoy all premium features...

  • Newbie
  • I have a Samsung Infuse 4G and I just signed up for Premium service.  So far, this app does not work on my Infuse 4G so I'm not receiving any mobile service. Until I get a new phone, can't en...
  • Joe
  • Community Legend
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Can't download Spotify to acer tablet

I have an ACER A500 and cant access my spotify account whihc I have on my HP laptop

  • Newbie
  • I have an ACER A500 and cant access my spotify account whihc I have on my HP laptop 
  • user-removed
  • Not applicable
  • 1326 Views
  • 3 replies
  • 0 likes
  • 1326 Views
  • 3 replies
  • 0 likes

get more space to sync offlineplaylist

Hi there How c an I see or choose where my downloads are stored? I have a Galaxy tab2 with 32gb SD card but have just been told it cannot sync anymore. I don;t have an option in settings to change my local storage location, Any hints please?

  • Newbie
  • Hi there   How c an I see or choose where my downloads are stored? I have a Galaxy tab2 with 32gb SD card but have just been told it cannot sync anymore.  I don;t have an option in sett...
  • Peter__
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Amplifier connection via HDMI

I would like to stream Spotify on a RAZR Maxx 4g to a stereo and have better sound quality than what you'd get through the 3.5 mm stereo jack. It seems that the micro HDMI connection might be useful but does the Spotify app send an audio signal throu...

  • Newbie
  • I would like to stream Spotify on a RAZR Maxx 4g to a stereo and have better sound quality than what you'd get through the 3.5 mm stereo jack. It seems that the micro HDMI connection might be useful ...
  • Homranihich
  • Newbie
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Music stops playing randomly

Spotify just randomly stops playing (like every 5-10 minutes online). I've read that memory should be cleared or it might be connection problem. I don't think so, as it is happening on different wifi networks (mobile network as well). I'm using galax...

  • Casual Listener
  • Spotify just randomly stops playing (like every 5-10 minutes online). I've read that memory should be cleared or it might be connection problem. I don't think so, as it is happening on different wifi...
  • Peter__
  • Community Legend
  • 106404 Views
  • 17 replies
  • 12 likes
  • 106404 Views
  • 17 replies
  • 12 likes

Nexus 5 stops playing when it gets to a commercial

Hello, Ever since I've switched over to Android (Nexus 5, AT&T) from Apple, Spotify can only play a few songs before it requires me to change the channel (radio station/playlist/etc) before it'll play anything else. I believe this happens when it is ...

  • Casual Listener
  • Hello,   Ever since I've switched over to Android (Nexus 5, AT&T) from Apple, Spotify can only play a few songs before it requires me to change the channel (radio station/playlist/etc) b...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

Solved!! Spotify connect android app

Anybody have an ETA for the spotify connect features for the Android apps? Can't wait!

  • Casual Listener
  • Anybody have an ETA for the spotify connect features for the Android apps? Can't wait! 
  • Peter__
  • Community Legend
  • 8671 Views
  • 35 replies
  • 0 likes
  • 8671 Views
  • 35 replies
  • 0 likes

Song

It won't let me choose what song to listen too

  • Casual Listener
  • It won't let me choose what song to listen too
  • Peter__
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Spotify on Android ICS - Skipping songs within a playlist and jumping to random parts of songs.

Having trouble with the newest version of spotify. Running Android ICS on a Galaxy Nexus on Verizon. I am a paid - premium customer. The problem i am having is as follows: the playlist is downloaded for offline play modes. within a certain playlist a...

  • Newbie
  • Having trouble with the newest version of spotify.  Running Android ICS on a Galaxy Nexus on Verizon.  I am a paid - premium customer.     The problem i am having is as follow...
  • Rebeckii1
  • Newbie
  • 1530 Views
  • 2 replies
  • 0 likes
  • 1530 Views
  • 2 replies
  • 0 likes

Re: spotifuggle Crashes after the recent update

After the latest update, Spotify on my Droid Razr is crashing. I open the app and sign in just fine, but once I try to open the side bar and click playlists it closes and returns to the previous website or app I was visiting. I have tried uninstallin...

  • Casual Listener
  • After the latest update, Spotify on my Droid Razr is crashing. I open the app and sign in just fine, but once I try to open the side bar and click playlists it closes and returns to the previous webs...
  • Joe
  • Community Legend
  • 446 Views
  • 6 replies
  • 0 likes
  • 446 Views
  • 6 replies
  • 0 likes

Shuffle play missing

My downloaded playlist and albums DOES have shuffle option. When i click a album that is NOT downloaded i DON'T have the shuffle option. Not too sure why? Android premium account user. Thanks

  • Regular
  • My downloaded playlist and albums DOES have shuffle option. When i click a album that is NOT downloaded i DON'T have the shuffle option. Not too sure why? Android premium account user. Thanks
  • Joe
  • Community Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Spotify randomly deleting songs.

I have playlists that I have downloaded for offline use but every time I've used it this week, I've noticed that random songs are not available offline anymore. What is happening?

  • Casual Listener
  • I have playlists that I have downloaded for offline use but every time I've used it this week, I've noticed that random songs are not available offline anymore. What is happening?
  • Josh
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

WTF??! I cannot download my Playlists!!!

I just got that premium package a few days ago and i keep on trying to download my playlists, but it won't work. I am doing this via my wifi at home. No matter, which playlist i try, it will only download to approx. 30%, than it stops an does nothing...

  • Casual Listener
  • I just got that premium package a few days ago and i keep on trying to download my playlists, but it won't work. I am doing this via my wifi at home. No matter, which playlist i try, it will only dow...
  • Joe
  • Community Legend
  • 2711 Views
  • 23 replies
  • 1 likes
  • 2711 Views
  • 23 replies
  • 1 likes

Music over bluetooth for in the car

Hi, I got a Ford Fiesto Econetic (bought 2010) and has no USB port. But I have my phone connected over bluetooth. I got Spotify (free currently) on my mobile, and I want to stream the music over the bluetooth to my carradio. This morning i connected ...

  • Newbie
  • Hi,   I got a Ford Fiesto Econetic (bought 2010) and has no USB port. But I have my phone connected over bluetooth.   I got Spotify (free currently) on my mobile, and I want to stre...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle play artist missing?

This could be a really dumb question, but I have no shuffle play button when I go to an artist page. I'm using spotify on the S 3 running 4,3 (jelly bean I believe is the name of that OS). I've found a thread about this but it was for IOS and didn't ...

  • Regular
  • This could be a really dumb question, but I have no shuffle play button when I go to an artist page.  I'm using spotify on the S 3 running 4,3 (jelly bean I believe is the name of that OS). &nbs...
  • brenthlar
  • Regular
  • 1031 Views
  • 2 replies
  • 0 likes
  • 1031 Views
  • 2 replies
  • 0 likes

Unpublished playlist- Will my subscribers still be listening to it

So I created a playlist for my then gf but since the relationship went sour, I opted to unpublish it. Question is, can she still hear the playlist? Can she still access the songs and anything new I add while its unpublished?

  • Newbie
  • So I created a playlist for my then gf but since the relationship went sour, I opted to unpublish it.   Question is, can she still hear the playlist? Can she still access the songs and anyth...
  • Peter__
  • Community Legend
  • 1217 Views
  • 2 replies
  • 0 likes
  • 1217 Views
  • 2 replies
  • 0 likes