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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43108 Views
  • 66 replies
  • 25 likes
  • 43108 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878332 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878332 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26472 Views
  • 4 replies
  • 0 likes
  • 26472 Views
  • 4 replies
  • 0 likes

Solved!! Installing Spotify on a 2nd Android device. Play says 'already installed'

I have an Android phone (Nexus One) with Spotify installed. I am now trying to install on a new Android tablet but PlayStore says already installed. Can someone help me with this pls?

  • Regular
  • I have an Android phone (Nexus One) with Spotify installed.   I am now trying to install on a new Android tablet but PlayStore says already installed.   Can someone help me with thi...
  • Joe
  • Community Legend
  • 2192 Views
  • 3 replies
  • 0 likes
  • 2192 Views
  • 3 replies
  • 0 likes

help with offline mode abroad in turkey

So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 months of premium on my subscription status, and have ju...

  • Newbie
  • So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 month...
  • Joe
  • Community Legend
  • 1950 Views
  • 1 replies
  • 0 likes
  • 1950 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again. What to try first Try a soft reset (reboot the device). If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Sp...

  • Spotify Legend
  • Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again.   What to try first   Try a soft reset (reboot the device). If ...
  • Adam
  • Roadie
  • 599770 Views
  • 3 replies
  • 40 likes
  • 599770 Views
  • 3 replies
  • 40 likes

Locally synced files only play right channel audio

I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays. If I have headphones on, only the right ear works...

  • Casual Listener
  • I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays...
  • brock_aholic
  • Casual Listener
  • 4506 Views
  • 2 replies
  • 0 likes
  • 4506 Views
  • 2 replies
  • 0 likes

Streaming keeps stuttering/skipping in 3G

New user here. I love the android app, and it works great with WiFi or 4G (Sprint). But in 3G, it seems to skip/pause A LOT. I tried both "high" and "extreme" quality, and have turned on the buffering (whatever that setting is called). This doesn't s...

  • Casual Listener
  • New user here.  I love the android app, and it works great with WiFi or 4G (Sprint).  But in 3G, it seems to skip/pause A LOT.  I tried both "high" and "extreme" quality, and have turn...
  • Joe
  • Community Legend
  • 1366 Views
  • 1 replies
  • 0 likes
  • 1366 Views
  • 1 replies
  • 0 likes

Solved!! When to expect High quality streaming with premium on Android devices??

Hello Spotify. Im soon going to upgrade my stereo in my Car to Parrot Asteroid Classic - Android based carstereo. My Idea was to then buy Spotify premium account (on Samsung Galaxy S4 Android 4.2.2) so i could stream radio stations from my phone to m...

  • Casual Listener
  • Hello Spotify.   Im soon going to upgrade my stereo in my Car to Parrot Asteroid Classic - Android based carstereo.   My Idea was to then buy Spotify premium account (on Samsung Gal...
  • Thakangbaby
  • Casual Listener
  • 992 Views
  • 2 replies
  • 0 likes
  • 992 Views
  • 2 replies
  • 0 likes

Artist not found

Hey everyone, i use spotify both at home and at my smartphone...if i search for artic monkeys on desktop version of spotify the artist is found and im able to view his albums and songs. On mobile i just get songs from them but cant find the albums no...

  • Newbie
  • Hey everyone,   i use spotify both at home and at my smartphone...if i search for artic monkeys on desktop version of spotify the artist is found and im able to view his albums and songs. On...
  • Joe
  • Community Legend
  • 924 Views
  • 1 replies
  • 1 likes
  • 924 Views
  • 1 replies
  • 1 likes

Spotify en el coche

Hola! Tengo Spotify Premium e intento conectar el móbil en el coche, con cable USB y /o con Bluetooth, pero no se escucha la música. Tengo un Samsung Galaxy Mini y un Nissan Qashqai. Si alguien sabe como puedo hacer para escuchar el Spotify en el coc...

  • Newbie
  • Hola! Tengo Spotify Premium e intento conectar el móbil en el coche, con cable USB y /o con Bluetooth, pero no se escucha la música. Tengo un Samsung Galaxy Mini y un Nissan Qashqai. Si alguien sabe ...
  • 1213 Views
  • 0 replies
  • 0 likes
  • 1213 Views
  • 0 replies
  • 0 likes

Audio Skips on S3

Recently I've had many issues with song audio "Skipping" ( much like a scratched CD would sound). I have full 4G service and Spotify is the only app running on my phone so there should be no issues from a Hardware or Network angle. Also, other stream...

  • Casual Listener
  • Recently I've had many issues with song audio "Skipping" ( much like a scratched CD would sound).   I have full 4G service and Spotify is the only app running on my phone so there should be ...
  • BEmusic
  • Casual Listener
  • 1009 Views
  • 6 replies
  • 0 likes
  • 1009 Views
  • 6 replies
  • 0 likes

Spotify not working Xperia T jellybean

Have had xperia T for a few weeks now. Spotify (I'm a premium user) has been 'problematic' let's say since I got the new phone (had no probs on old phone). It starts itself when I boot up the phone (I can't work out how to stop this). More importantl...

  • Newbie
  • Have had xperia T for a few weeks now. Spotify (I'm a premium user) has been 'problematic' let's say since I got the new phone (had no probs on old phone). It starts itself when I boot up the phone (...
  • Joe
  • Community Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Solved!! The track is not available

Hey I am having issues with 4 songs of a playlist on my phone. I recently added these songs to a playlist that I set on "download" all other songs were downloaded correctly and I can listen to them but the download just doesn't start for this 4 songs...

  • Newbie
  • Hey I am having issues with 4 songs of a playlist on my phone. I recently added these songs to a playlist that I set on "download" all other songs were downloaded correctly and I can listen to them b...
  • Joe
  • Community Legend
  • 1003 Views
  • 3 replies
  • 0 likes
  • 1003 Views
  • 3 replies
  • 0 likes

uploading files from desktop that can be listened to on mobile

hi guys this subject has been exhaustively covered before (tens thousands views), i am not the first nor the last it seems... I seriously consider to shift all my playlists from spotify into a competitor's platform because they do it and spotify is n...

  • Newbie
  • ...ight issues here (in case for example i would put a mp3 from ACDC) in a public playlist. but the other "big" platform like spotify does it, and for me it is a big differentiator on top that this p...
  • Joe
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Won't resume properly

Having a problem with current android app version where when I pause playback, go into work, then try to resume later after work Spotify fails to reload properly. I end up with just the last playing track showing, but the forward/back buttons are gre...

  • Gig Goer
  • Having a problem with current android app version where when I pause playback, go into work, then try to resume later after work Spotify fails to reload properly. I end up with just the last playing ...
  • Joe
  • Community Legend
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

I'm going on holiday and want to scrobble.

Hi there.Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The problem is, I won't have internet.. Yes I will have, bu...

  • Newbie
  • Hi there. Next week I'm going on holiday to Greece for two weeks (I live in the Netherlands). When I will be there I will listen to lots of music too, via my Spotify app on my Android device. The ...
  • Adam
  • Roadie
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Accidentally hit Thumbs Down button

I accidentally hit Thumbs Down button and want to change that to Thumbs Up any way to change this? I can see post about this that is 1 year old, but no solution. So any news on this? /Lars

  • Newbie
  • I accidentally hit Thumbs Down button and want to change that to Thumbs Up any way to change this?   I can see post about this that is 1 year old, but no solution. So any news on this? &nb...
  • Joe
  • Community Legend
  • 751 Views
  • 1 replies
  • 0 likes
  • 751 Views
  • 1 replies
  • 0 likes

Playlist Folders Rendered Worthless Thanks to Flat DOWNLOADED Section

I've waited so long for playlist folders on Android, and now that they're finally here I unfortunately seem to have a fundamental problem with them. Here's an example to show what I mean. Say I want to listen to my playlist called Jer's Party Playlis...

  • Community Legend
  • I've waited so long for playlist folders on Android, and now that they're finally here I unfortunately seem to have a fundamental problem with them. Here's an example to show what I mean.   ...
  • Joe
  • Community Legend
  • 2562 Views
  • 12 replies
  • 10 likes
  • 2562 Views
  • 12 replies
  • 10 likes

No "Available offline" tab

I have a Samsung galaxy s2, and I can´t listen to music in offline mode. I can´t even download the playlist to offline mode. According to all the other android phones nad internet sites there should be a "tab to press" that sais "available in offline...

  • Casual Listener
  • I have a Samsung galaxy s2, and I can´t listen to music in offline mode. I can´t even download the playlist to offline mode. According to all the other android phones nad internet sites there should ...
  • Joe
  • Community Legend
  • 731 Views
  • 5 replies
  • 0 likes
  • 731 Views
  • 5 replies
  • 0 likes

Audio Crackling Over Bluetooth

I play Spotify in my Ford Focus via bluetooth and I notice that the audio has minor crackling and popping in spots. I download the playlist software in 320 kbs. I don't notice the audio issue when streaming other apps like podcasts and I've tried usi...

  • Newbie
  • I play Spotify in my Ford Focus via bluetooth and I notice that the audio has minor crackling and popping in spots. I download the playlist software in 320 kbs. I don't notice the audio issue whe...
  • 1324 Views
  • 0 replies
  • 1 likes
  • audio quality
    bluetooth
  • 1324 Views
  • 0 replies
  • 1 likes

premium is not working on galaxy s3

I recently bought premium on my phone. It doesn't show that I have premium yet. How long does this take?!?! I even tried uninstalling, and installing it again. Please help

  • Newbie
  • I recently bought premium on my phone. It doesn't show that I have premium yet. How long does this take?!?! I even tried uninstalling, and installing it again. Please help
  • Peter__
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Pc transfer to SD card

HiI am fairly new to spotify. Is there any way to transfer playlists from my pc to an sd card so that I can play the tracks through my car?Thanks

  • Casual Listener
  • Hi I am fairly new to spotify. Is there any way to transfer playlists from my pc to an sd card so that I can play the tracks through my car? Thanks
  • Loweys4411
  • Casual Listener
  • 1335 Views
  • 2 replies
  • 0 likes
  • 1335 Views
  • 2 replies
  • 0 likes