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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43095 Views
  • 66 replies
  • 25 likes
  • 43095 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878326 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878326 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26471 Views
  • 4 replies
  • 0 likes
  • 26471 Views
  • 4 replies
  • 0 likes

Is it possible to sync from a Mac to an Android device?

Just subscribed to Premium today. I've created a few playlists already on my Mac but when I click on my device (HTC Desire) in the left hand column there is nothing in there to sync! The playlists aren't showing only 'Local files', 'Starred' and 'iTu...

  • Newbie
  • Just subscribed to Premium today. I've created a few playlists already on my Mac but when I click on my device (HTC Desire) in the left hand column there is nothing in there to sync! The playlists ar...
  • Joe
  • Community Legend
  • 2303 Views
  • 7 replies
  • 0 likes
  • 2303 Views
  • 7 replies
  • 0 likes

Download Fortschritt steht

Hallo. Seit ein paar Tagen kann ich meine Songs auf dem Handy ( bis auf eines ) nicht mehr abspielen ; der Download steht. Wer kann helfen ? Ich habe ein Samsung . Ich habe Spotify schon deinstalliert und neu installiert ....ohne Erfolg. Das raubt mi...

  • Newbie
  • Hallo. Seit ein paar Tagen kann ich meine Songs auf dem Handy ( bis auf eines ) nicht mehr abspielen ; der Download steht. Wer kann helfen ?  Ich habe ein Samsung . Ich habe Spotify schon...
  • Peter__
  • Community Legend
  • 755 Views
  • 1 replies
  • 0 likes
  • 755 Views
  • 1 replies
  • 0 likes

Solved!! Spotify app says "0 tracks" in my large playlist when it has 1546 on desktop, help please...

Hello. Spotify on my HTC One X shows the songs that are in my small playlist (131) ,but it says "0 tracks" to my large playlist (1546 tracks). This is a recent problem as I've had 2500 songs downloaded to my phone some weeks ago. Then this problem oc...

  • Newbie
  • Hello.   Spotify on my HTC One X shows the songs that are in my small playlist (131) ,but it says&nb...
  • Joe
  • Community Legend
  • 3293 Views
  • 7 replies
  • 0 likes
  • 3293 Views
  • 7 replies
  • 0 likes

How can I manually update Spotify?

Hej!I've used Spotify in Sweden for almost 8 months with my iPod Touch, now I'm in Turkey and trying to use it with my Android device which is Sony Xperia SP. As you know, Spotify is not officially working in Turkey so I can't download in from Google...

  • Casual Listener
  • Hej! I've used Spotify in Sweden for almost 8 months with my iPod Touch, now I'm in Turkey and trying to use it with my Android device which is Sony Xperia SP.   As you know, Spotify is n...
  • Joe
  • Community Legend
  • 1530 Views
  • 2 replies
  • 0 likes
  • 1530 Views
  • 2 replies
  • 0 likes

Playlists *without* added "Radio" mixed-in?

I've been using Spotify Premium on Android for about 5 months. In all of that time, I can't understand how to do the simplest of things... I want to play my playlists WITHOUT Spotify adding in their extra "Radio" tracks (adding different songs inspir...

  • Regular
  • I've been using Spotify Premium on Android for about 5 months.  In all of that time, I can't understand how to do the simplest of things...   I want to play my playlists WITHOUT Spotify...
  • Joe
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

my downloaded playlists keep undownloading and everyday i have to redownload then!

I have a samsung galaxy s4 and the other day i got an error message about my playlists being downloaded on more than 2 or 3 devices or somerhinf. I cannot remember exactly what it said? I have logged out my spotify on my ipad where i have not even do...

  • Newbie
  • I have a samsung galaxy s4 and the other day i got an error message about my playlists being downloaded on more than 2 or 3 devices or somerhinf. I cannot remember exactly what it said? I have logged...
  • Joe
  • Community Legend
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

kann mich trotz premium anmeldung nicht mit Android Hany anmelden

Hallo , Ich hatte gerade eine Premiummitgliedschaft , angemeldet. Ich kann mit den Anmeldedaten nicht über mein Samsung Galaxy Handy in das Musikprogramm. Frage ...ist der 1 Monat kostenlos ? 1. Überweisung zu PayPal ist schon getätigt, 9;99 Euro. Wi...

  • Newbie
  • Hallo , Ich hatte gerade eine Premiummitgliedschaft , angemeldet. Ich kann mit den Anmeldedaten  nicht über mein Samsung Galaxy Handy in das Musikprogramm. Frage ...ist der 1 Monat kostenlos ? &...
  • Peter__
  • Community Legend
  • 1660 Views
  • 3 replies
  • 0 likes
  • 1660 Views
  • 3 replies
  • 0 likes

Spotify stopped working on my Android phone

I am a spotify premium account holder and recently my spotify has stopped working. The playlist are highlighted in dark black as usual but when I click on them to play the tracks are in a light grey and it says I require spotify premuim. My account s...

  • Newbie
  • I am a spotify premium account holder and recently my spotify has stopped working. The playlist are highlighted in dark black as usual but when I click on them to play the tracks are in a light grey ...
  • Robbie
  • Spotify Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes

One specific song will not play when added to playlist

I have this special issue with Spotify on Android: There is one song (and only that song) that will not play on my Note II when it's added to a playlist (both online and offline). If I delete the song from the playlist and start another song, then I'...

  • Gig Goer
  • I have this special issue with Spotify on Android:   There is one song (and only that song) that will not play on my Note II when it's added to a playlist (both online and offline). If I del...
  • PrinsMagnus
  • Gig Goer
  • 724 Views
  • 8 replies
  • 0 likes
  • 724 Views
  • 8 replies
  • 0 likes

EQ Bug and Popping Bug on Android

Been using spotify on android for 2 months now, and there has been two bugs that have been really annoying.Sometimes when other sounds interrupt the music, the EQ randomly turns off. I have the rock preset eq as well as max bass boost because im a ba...

  • Newbie
  • Been using spotify on android for 2 months now, and there has been two bugs that have been really annoying. Sometimes when other sounds interrupt the music, the EQ randomly turns off. I have the r...
  • Joe
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Andriod app won't download playlists

Stranglely the new app is having some serious trouble downloading music to my phone. If I search for an artist, and download an album from the initial results page (the page that contains artists of that name then a section with a few albums) it seem...

  • Casual Listener
  • Stranglely the new app is having some serious trouble downloading music to my phone.  If I search for an artist, and download an album from the initial results page (the page that contains artis...
  • Joe
  • Community Legend
  • 2593 Views
  • 3 replies
  • 3 likes
  • 2593 Views
  • 3 replies
  • 3 likes

Synching local music to Android phones

I have a playlist that consists of mostly streamed music but also some local music on my computer. I'm trying to synch it to my phone for use offline by my phone. The synching works fine for the streaming songs, and it also works for some, but not al...

  • Casual Listener
  • I have a playlist that consists of mostly streamed music but also some local music on my computer. I'm trying to synch it to my phone for use offline by my phone. The synching works fine for the stre...
  • Joe
  • Community Legend
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Downloading from a pc not connected wirelessly

Is there any way at all to download music onto a device connected to the same wifi that a desktop computer running spotify is connected to wired? I know this used to be possible in an older version of the spotify desktop app, as I was previously able...

  • Newbie
  • Is there any way at all to download music onto a device connected to the same wifi that a desktop computer running spotify is connected to wired? I know this used to be possible in an older version o...
  • Joe
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Help!!!!

ive had spotify now for a few months and alls been fine but trying to download the app on my samsung s2 is not working! google play tells me its not available to my s2 but via the web site tells me its already installed??? help!!

  • Casual Listener
  • ive had spotify now for a few months and alls been fine but trying to download the app on my samsung s2 is not working! google play tells me its not available to my s2 but via the web site tells me i...
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Spotify on android is to loud

Greetings, I have Spotify on a Android Tablet I can trun the "Media Volume" output while playing Music on Spotify but:If i use my Tomtom Navigation or other Navigations, the voice output uses the same Channel "Media Volume" and the Voice of the navig...

  • Casual Listener
  • Greetings, I have Spotify on a Android Tablet   I can trun the "Media Volume" output while playing Music on Spotify but: If i use my Tomtom Navigation or other Navigations, the voice outp...
  • Bengele
  • Casual Listener
  • 25167 Views
  • 11 replies
  • 2 likes
  • 25167 Views
  • 11 replies
  • 2 likes

Solved!! ASOT radio....

I realize that in order to listen to A State of Trance episodes on my phone I need a subscription.. but when I try to load the A State of Trance radio station on my droid device, I constantly get an error message saying the station can't load. Is the...

  • Regular
  • I realize that in order to listen to A State of Trance episodes on my phone I need a subscription.. but when I try to load the A State of Trance radio station on my droid device, I constantly get an ...
  • brenthlar
  • Regular
  • 564 Views
  • 4 replies
  • 0 likes
  • 564 Views
  • 4 replies
  • 0 likes

Can you use the free version of spotify on an android phone?

HI Can you use the free version on a android phone? Will it work with earlier versioin like 2.3? thanks zbs

  • Newbie
  • HI   Can you use the free version on a android phone?  Will it work with earlier versioin like 2.3?   thanks   zbs
  • MichaelJerzak
  • Composer
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

problem on cowon z2

hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there a way to fix this bug? Thank you

  • Casual Listener
  • hello i have downloaded spotify for my cowon z2 via the mobile site and it works perfectly except that when the screen is off and a song ends it skips a song and goes straight to the next... is there...
  • noxxone
  • Casual Listener
  • 993 Views
  • 4 replies
  • 0 likes
  • 993 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Android App SD-Card Problem

Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card found ... Spotify doesn't find a place to save files ....

  • Music Fan
  • Hey guys i bought a new android phone and downloaded the spotify app. I've got a 4GB sd-card in it and now the problem is when i open the spotify app a message appears in which stands: No SD-Card fou...
  • Joe
  • Community Legend
  • 9491 Views
  • 6 replies
  • 1 likes
  • 9491 Views
  • 6 replies
  • 1 likes

Solved!! new phone installation requires premium...which I already have...

HI I just changed mobile phones. I have a Premium account for almost year now-On my previous LG Optimus, Spotify worked fine.I just changed to a HTC One.Spotify installed fine, and accepted my userid + password perfectly. I can see my playlists, but ...

  • Casual Listener
  • HI I just changed mobile phones. I have a Premium account for almost  year now- On my previous LG Optimus, Spotify worked fine. I just changed to a HTC One. Spotify installed fine, and acce...
  • fsweb2011
  • Casual Listener
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes