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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43009 Views
  • 66 replies
  • 25 likes
  • 43009 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878289 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878289 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26454 Views
  • 4 replies
  • 0 likes
  • 26454 Views
  • 4 replies
  • 0 likes

Solved!! Charged for free Trial.

I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immediately.

  • Casual Listener
  • I signed up for the 30 day free trial. I was charged for this and again as it supposedly had not worked the first time. Can you please sort this with a refund and I will cancel the subscription immed...
  • nooners4
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

Solved!! Music often interrupted by loud noise

Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an amp and have the wire from that amp stuck in some pow...

  • Regular
  • Recently when I play music through my Android Phone (Samsung Galaxy I9000) the music is sometimes interrupted by a loud, nerve-recking, belling noise. Sounds like when you put maximum volume on an am...
  • Peter__
  • Community Legend
  • 1967 Views
  • 3 replies
  • 0 likes
  • 1967 Views
  • 3 replies
  • 0 likes

Solved!! how do you sync offline music from your computer to your phone?

is it possible when you've downloaded music on your computer to sync this music to your phone or other devices?

  • Newbie
  • is it possible when you've downloaded music on your computer to sync this music to your phone or other devices?
  • Taylor
  • Community Legend
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes

Only half of my playlist downloads

Got a new phone and downloaded one my playlists (365 songs). It seemed like it downloaded normally but a week later I noticed Spotify had used up nearly 1 GB of data. Since I only listen to my downloaded playlist, I thought this was weird. Apparently...

  • Newbie
  • Got a new phone and downloaded one my playlists (365 songs). It seemed like it downloaded normally but a week later I noticed Spotify had used up nearly 1 GB of data. Since I only listen to my downlo...
  • 837 Views
  • 0 replies
  • 0 likes
  • 837 Views
  • 0 replies
  • 0 likes

Landscape mode update

People are screaming out for it and the only update I can find is from well over a year ago at http://community.spotify.com/t5/Spotify-Ideas/Landscape-orientation-on-Mobile/idi-p/691 Can anyone at Spotify give us an answer as to whether this has got ...

  • Regular
  • People are screaming out for it and the only update I can find is from well over a year ago at http://community.spotify.com/t5/Spotify-Ideas/Landscape-orientation-on-Mobile/idi-p/691   ...
  • miljbee
  • Music Fan
  • 530 Views
  • 4 replies
  • 2 likes
  • 530 Views
  • 4 replies
  • 2 likes

Release Notes - Spotify for Android (0.6.0.20)

What's new in this version: Fixed: Some users were getting stuck on a white screen at startup. Fixed: Some users were unable to start the app. Note: If you're having trouble with an update, please always make sure to go through the [Android] Troubles...

  • Spotify Legend
  • What's new in this version:   Fixed: Some users were getting stuck on a white screen at startup. Fixed: Some users were unable to start the app.   Note: If you're having troub...
  • Goodman
  • Spotify Legend
  • 1592 Views
  • 11 replies
  • 1 likes
  • 1592 Views
  • 11 replies
  • 1 likes

Android Resume in Playlist

Whenever I come back to Spotify for android it seams to have compleatly forgotten what playlist I was in and whereI am up to. I find this really anoying having it starting all the way back at the beginning of the playlist. Is there any option to remb...

  • Regular
  • Whenever I come back to Spotify for android it seams to have compleatly forgotten what playlist I was in and whereI am up to. I find this really anoying having it starting all the way back at the b...
  • troypjones
  • Regular
  • 2416 Views
  • 20 replies
  • 2 likes
  • 2416 Views
  • 20 replies
  • 2 likes

White screen when trying to open spotify using android on htc one v

White screen when opening spotify using android on htc one v. Works fine on my iPad. Pls help and explain solution in easy to understand language as I'm not technical in any way. Tried restarting phone, clearing from memory still no luck.

  • Casual Listener
  • White screen when opening spotify using android on htc one v. Works fine on my iPad. Pls help and explain solution in easy to understand language as I'm not technical in any way. Tried restarting pho...
  • Joe
  • Community Legend
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Bluetooth Audio showing wrong song

I am using the AT&T Samsung Galaxy S2 Skyrocket with Android version 4.1.2 (official ROM) and Spotify version 0.6.0.20. I have my phone connected with Bluetooth Audio to my Toyota Sequoia and Tesla Model S (both of which support Bluetooth Audio). My ...

  • Regular
  • I am using the AT&T Samsung Galaxy S2 Skyrocket with Android version 4.1.2 (official ROM) and Spotify version 0.6.0.20.  I have my phone connected with Bluetooth Audio to my Toyota Sequoia a...
  • Joe
  • Community Legend
  • 1360 Views
  • 1 replies
  • 0 likes
  • 1360 Views
  • 1 replies
  • 0 likes

Music pauses

Hi, When I start a song, it pauses itself after just a few seconds. I then try to start the music again, with the same outcome. How quickly it pauses, has escalated over time. I tried to reinstall Spotify on my mobile, but it had no effect. My phone ...

  • Regular
  • Hi,    When I start a song, it pauses itself after just a few seconds. I then try to start the music again, with the same outcome. How quickly it pauses, has escalated over time. I...
  • JensR
  • Regular
  • 570 Views
  • 10 replies
  • 0 likes
  • 570 Views
  • 10 replies
  • 0 likes

Offline Playlists won't fully Download

Hi, a couple days ago I had to factory reset my android. So I had to reinstall Spotify. While trying to redownload the the playlists, I discovered that it wasn't letting me fully download them. It is not a disk space issue as I still have over 10 GB ...

  • Regular
  • Hi, a couple days ago I had to factory reset my android. So I had to reinstall Spotify. While trying to redownload the the playlists, I discovered that it wasn't letting me fully download them. It is...
  • Joe
  • Community Legend
  • 487 Views
  • 6 replies
  • 0 likes
  • 487 Views
  • 6 replies
  • 0 likes

Datenvolume

Wird der Datenvolume nur dann nicht auf den Monatsdatenvolume angerechnet, wenn man sich über T-Mobil registriert ?

  • Newbie
  • Wird der Datenvolume nur dann nicht auf den Monatsdatenvolume angerechnet, wenn man sich über T-Mobil registriert ?
  • smelico
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

No songs in my playlists on my phone

Hi there, I have spotify premium but a few days ago it has been having problems on my Samsung Galaxy S. I have playlists made and are working fine on my computer, however on my phone it shows 0 songs in the playlists. I am not sure what the problem i...

  • Casual Listener
  • Hi there, I have spotify premium but a few days ago it has been having problems on my Samsung Galaxy S. I have playlists made and are working fine on my computer, however on my phone it shows 0 son...
  • Liam
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Solved!! My Ford Touch + Spotify

Hey Everyone, I just purchased a new Ford vehicle and unfortunately it doesn't contain AppLink for whatever reason. While Ford "develops an update" to support AppLink again, I have been using the bluetooth mode to stream music. However, in doing so, ...

  • Casual Listener
  • Hey Everyone,   I just purchased a new Ford vehicle and unfortunately it doesn't contain AppLink for whatever reason.  While Ford "develops an update" to support AppLink again, I have bee...
  • Joe
  • Community Legend
  • 4344 Views
  • 1 replies
  • 1 likes
  • 4344 Views
  • 1 replies
  • 1 likes

Spotify's outstanding issues, PLEASE FIX IT!!!!!

I've been on Spotify Android for over a year now, and I'm simply amazed at Spotify's lack of dedication to a quality music listening experience. These issues are STILL outstanding, and absolutely [Swearing] ANNOYING. Can you seriously tell me that Sp...

  • Gig Goer
  •       I've been on Spotify Android for over a year now, and I'm simply amazed at Spotify's lack of dedication to a quality music listening experience.  These issues are STIL...
  • KemikalElite
  • Newbie
  • 1158 Views
  • 14 replies
  • 0 likes
  • 1158 Views
  • 14 replies
  • 0 likes

How to put mp3s on kindle fire w/o wifi

I just got the Spotify app for my Kindle Fire (first generation Fire, if it matters). I don't have or want a premium account, all I want to do is use Spotify to load my local mp3s onto the kindle, so I can select from playlists and so on that I have ...

  • Regular
  • I just got the Spotify app for my Kindle Fire (first generation Fire, if it matters). I don't have or want a premium account, all I want to do is use Spotify to load my local mp3s onto the kindle, so...
  • Skaramuche
  • Regular
  • 675 Views
  • 5 replies
  • 0 likes
  • 675 Views
  • 5 replies
  • 0 likes

Spotify app not syncing with computer with GS3

There seems to be a problem... My Spotify app isn't syncing with my MAC OSX Spotify application... I've tried to restart both applications and still no devices shows up in the device bar? Anyone esle having this problem.

  • Newbie
  • There seems to be a problem... My Spotify app isn't syncing with my MAC OSX Spotify application... I've tried to restart both applications and still no devices shows up in the device bar? Anyone esle...
  • Joe
  • Community Legend
  • 483 Views
  • 6 replies
  • 0 likes
  • 483 Views
  • 6 replies
  • 0 likes

Mobile App doesn't pause music on incoming call

When I am using Spotify on my mobile and an incomming call comes in, the music doesn't pause and I often miss the call if I'm listening in the car. Other details: -Android 4.0, Droid Razr Maxx -this ONLY happens when my phone is set to vibrate. If th...

  • Newbie
  • When I am using Spotify on my mobile and an incomming call comes in, the music doesn't pause and I often miss the call if I'm listening in the car.   Other details: -Android 4.0, Droid Raz...
  • Stahl123
  • Newbie
  • 999 Views
  • 1 replies
  • 0 likes
  • 999 Views
  • 1 replies
  • 0 likes

Spotify on my mobile (android) keeps switching off while I'm using it..

Hi, I have problem with Spotify on my Galaxy. It keeps switching off... during one hour it is 2 or 3 times. Sometimes the app is turning off, sometimes the song is paused. I've tried to uninstall it, turned off the phone and then installed the new ve...

  • Newbie
  • Hi,   I have problem with Spotify on my Galaxy. It keeps switching off... during one hour it is 2 or 3 times. Sometimes the app is turning off, sometimes the song is paused.   I've ...
  • Joe
  • Community Legend
  • 14903 Views
  • 1 replies
  • 2 likes
  • 14903 Views
  • 1 replies
  • 2 likes