Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51512 Views
  • 66 replies
  • 25 likes
  • 51512 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881963 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881963 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27384 Views
  • 4 replies
  • 0 likes
  • 27384 Views
  • 4 replies
  • 0 likes

Spotify pauses the music automaticl​y on Galaxy SIII (online and offline mode).

Hi, the subject says it. When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of it. THe music stops playing also in Offline mode. I just have ...

  • Casual Listener
  • Hi, the subject says it.   When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of ...
  • Goodman
  • Spotify Legend
  • 3335 Views
  • 12 replies
  • 2 likes
  • 3335 Views
  • 12 replies
  • 2 likes

Droid RAZR completely not working

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened before and was remedied by the normal troubleshooting a...

  • Newbie
  • I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened befo...
  • user-removed
  • Not applicable
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify wont synce playlist order.

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find a fi here before i decided to move back to mog.

  • Casual Listener
  • When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find...
  • justusiv
  • Music Fan
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Two issues, any solution?

So i just signed back up for spotify after about a year away.These problems seemed to be there when i left and are still here now. Wondering if there is any solutions.First is there a way to play my "stared" playlist without having to pick a song fir...

  • Music Fan
  • So i just signed back up for spotify after about a year away. These problems seemed to be there when i left and are still here now. Wondering if there is any solutions. First is there a way to play...
  • justusiv
  • Music Fan
  • 402 Views
  • 5 replies
  • 0 likes
  • 402 Views
  • 5 replies
  • 0 likes

The forum says I have lock screen controls... but I don't. Galaxy S3.

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen. Lock screen controls would be super awesome.

  • Regular
  • Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen.    Lock screen controls would be s...
  • KeyserSoze
  • Regular
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

keeps logging me out

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password .having the same problem on my galaxy tab allso but still works fine on my pc

  • Newbie
  • I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password . having the same problem on my gal...
  • licenced
  • Community Legend
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Premium unlimited skips not working

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. My settings are good and I also deleted and reinsta...

  • Casual Listener
  • I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. ...
  • licenced
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Cannot log-in on Droid through Facebook nor does the log-in accept U/P?

Hi, I cannot log-in to Spotify on my Droid through Facebook. I use the same username and password for Facebook and type it in manually to the app. No successs. I have uninstalled, shut phone off, restarted, reinstalled on 3 different occasions. Clear...

  • Casual Listener
  • Hi,   I cannot log-in to Spotify on my Droid through Facebook.   I use the same username and password for Facebook and type it in manually to the app.   No successs.   I h...
  • Peter__
  • Community Legend
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

music download barely visible

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

  • Newbie
  • My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help
  • AndreMyEgo
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

text in app too hard to read

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

  • Newbie
  • It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!
  • Off_the_Block
  • Regular
  • 606 Views
  • 4 replies
  • 2 likes
  • 606 Views
  • 4 replies
  • 2 likes

No internet connection

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March. It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a couple weeks ago. When I logged in and tried downloading m...

  • Newbie
  • Hi, I've been running Spotify on my Atrix HD since I got the phone in early March.  It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a c...
  • brennen_herron
  • Music Fan
  • 387 Views
  • 2 replies
  • 1 likes
  • 387 Views
  • 2 replies
  • 1 likes

Solved!! nothing come when i search on chris de brugh?

nothing come when search on chris de brugh? Just weeks ago it still came up? Im useing smartphone samsung galaxy 3 and taplel samsung note 10.1 der is no problems finding chris de brugh on the desktop software?

  • Music Fan
  • nothing come when search on chris de brugh?   Just weeks ago it still came up?     Im useing smartphone samsung galaxy 3   and taplel samsung note 10.1   der is no p...
  • molle
  • Music Fan
  • 620 Views
  • 3 replies
  • 0 likes
  • 620 Views
  • 3 replies
  • 0 likes

The App deletes my playlists when I turn off my phone.

Hi, I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps deleting or partially deleting the playlists. I have one playli...

  • Casual Listener
  • Hi,   I've been using Spotify since October with smaller issues during. Since the new version of the app came out, I've had a problem with downloading playlists to my phone. My phone keeps del...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

HTC ONE problems with s p o t i f y song name album ect not showing up...

Hi,Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased.Unfortunately, I came from an iphone which thru blue tooth always showed me the song name that was playing.Now with the HTC One the bluetooth con...

  • Casual Listener
  • Hi, Just got the new HTC One and I have my blue tooth attached and recognized by the SUV i just purchased. Unfortunately, I came from an iphone which thru blue tooth always showed me the song name ...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Scrobbling in offline modus

Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?

  • Casual Listener
  • Why doesn't Spotify does not scrobble to last.fm in offline mode, or caches it for release later?
  • Peter__
  • Community Legend
  • 742 Views
  • 4 replies
  • 1 likes
  • 742 Views
  • 4 replies
  • 1 likes

App not syncing with local files/not playing?

I have a playlist with 18 tracks on my laptop Spotify. These all play just fine on my computer. Four of these tracks are strictly local. The other 14 tracks load on my phone just fine, but two of the local files show up as greyed out on the app, and ...

  • Casual Listener
  • I have a playlist with 18 tracks on my laptop Spotify. These all play just fine on my computer. Four of these tracks are strictly local. The other 14 tracks load on my phone just fine, but two of the...
  • iveyjoanna
  • Newbie
  • 902 Views
  • 3 replies
  • 0 likes
  • 902 Views
  • 3 replies
  • 0 likes

Issues With Playback of Offline/Synced Files

Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues. The main one is that sometimes the song just won't play, and the application will freeze. I end up having to restart my phone (if it doesn't restart itself). I seem to...

  • Casual Listener
  • Ever since I've used Spotify on my Galaxy SIII, I've occasionally run into issues.  The main one is that sometimes the song just won't play, and the application will freeze.  I end up havin...
  • 438 Views
  • 0 replies
  • 0 likes
  • Android
    galaxy s 3
    mp3
  • 438 Views
  • 0 replies
  • 0 likes

Spotify premium won't work

I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?

  • Newbie
  • I just downloaded spotify premium but it doesn't seem to be working. Would you be able to check my account? Any other suggestions?
  • Peter__
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Why Spotify is not working in Samsung Galaxy S I9000?

Hey! I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this: Sorry. Spotify app (com.spotify.mobile.android.ui process) stopped unexpectedly. Try again. I have tried everything and this feels pretty sad, I got this p...

  • Regular
  • Hey!   I have Samsung Galazy S I9000 phone and when I try to open spotify it will say like this:   Sorry.   Spotify app (com.spotify.mobile.android.ui process) stopped unexpected...
  • jonedark
  • Regular
  • 2991 Views
  • 9 replies
  • 0 likes
  • 2991 Views
  • 9 replies
  • 0 likes

Playlist idea

I have two things that I would love to see on Spotify. 1: alphabetically order playlists. I have all my playlists as artists names and their albums within that playlist. I would be nice to have the playlists arranged in alphabetical order; or the opt...

  • Music Fan
  • I have two things that I would love to see on Spotify. 1: alphabetically order playlists. I have all my playlists as artists names and their albums within that playlist. I would be nice to have the p...
  • woodendharma
  • Music Fan
  • 792 Views
  • 2 replies
  • 0 likes
  • Alaphabetical
    Albums
    Playlists
  • 792 Views
  • 2 replies
  • 0 likes