Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54348 Views
  • 68 replies
  • 25 likes
  • 54348 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27721 Views
  • 5 replies
  • 0 likes
  • 27721 Views
  • 5 replies
  • 0 likes

No Sound on HTC Desire S

Hi, I recently subscribed for Spotify Premium, i checked if my phone was able to support Spotify etc. Now i tried everything, reinstalling the mobile app, checking if my sound preferences were oke (nothing is on mute), i downloaded a playlist to my p...

  • Newbie
  • Hi,    I recently subscribed for Spotify Premium, i checked if my phone was able to support Spotify etc.    Now i tried everything, reinstalling the mobile app, checking i...
  • jagsgump
  • Newbie
  • 3102 Views
  • 11 replies
  • 0 likes
  • 3102 Views
  • 11 replies
  • 0 likes

Store Music to SD Card and not Phone Data Partition on HTC EVO 4G LTE

I recently got an HTC EVO 4G LTE from Sprint and cannot figure out how to get music transferred to the SD card on the phone. I know there are other topics like this on the forums, but I think this one merits another here. Anyway... The EVO has two st...

  • Visitor
  • I recently got an HTC EVO 4G LTE from Sprint and cannot figure out how to get music transferred to the SD card on the phone. I know there are other topics like this on the forums, but I think this on...
  • licenced
  • Community Legend
  • 2560 Views
  • 1 replies
  • 0 likes
  • 2560 Views
  • 1 replies
  • 0 likes

Availability of Android APK for those with phones locked to other countries?

Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada and it is locked to the Canadian store. Would it be poss...

  • Visitor
  • Hi, I'm an exchange student living in Netherlands and purchased Spotify Premium. Unfortunately I realized afterwards that I cannot use it on my phone. My problem is that my phone is from Canada ...
  • licenced
  • Community Legend
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Nook HD- How to Remove Downloaded Tracks from Hard Drive

Greetings (and apologies if this has been previously addressed), I recently installed Spotify on my Nook HD and unwittingly selected "download playlist" and 131 songs downloaded to my Nook's rather limited storage space. Streaming the tracks is more ...

  • Newbie
  • Greetings (and apologies if this has been previously addressed),   I recently installed Spotify on my Nook HD and unwittingly selected "download playlist" and 131 songs downloaded to my Nook...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Not all local files sync to my galaxy s3

Hey folks, I have a weird problem. Just bought an audio book, transferred it to my pc (mp3-format) via iTunes and created an offline playlist in spotify (PC). I started to sync this new playlist to my android phone to be available offline, but round ...

  • Casual Listener
  • Hey folks,   I have a weird problem. Just bought an audio book, transferred it to my pc (mp3-format) via iTunes and created an offline playlist in spotify (PC). I started to sync this new pl...
  • 316 Views
  • 0 replies
  • 0 likes
  • 316 Views
  • 0 replies
  • 0 likes

Nexus 7 Intermittent Page Loading Bug

This only seems to happen on every every other search query. I'll search for something, click its page which will then load. Immediately after loading, the spinning circle loading icon thingy will pop up and the page won't be visible. I have to go ba...

  • Newbie
  • This only seems to happen on every every other search query. I'll search for something, click its page which will then load. Immediately after loading, the spinning circle loading icon thingy will po...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Pebble Support

Pebble, the Kickstarter e-paper smartwatch, is struggling to get their device to work with Spotify for Android. It currently works perfectly with Spotify for iOS. Is there anything Spotify devs can do to help the Pebble guys out with this? This featu...

  • Casual Listener
  • Pebble, the Kickstarter e-paper smartwatch, is struggling to get their device to work with Spotify for Android. It currently works perfectly with Spotify for iOS. Is there anything Spotify devs c...
  • Peter__
  • Community Legend
  • 3444 Views
  • 2 replies
  • 11 likes
  • 3444 Views
  • 2 replies
  • 11 likes

Solved!! Can't reconnect android device after ejecting it

Yesterday I ejected my android device from Spotify, and now I can't have it show on the devices tab. I've already reinstalled the app, so I don't think that'll do. Any ideas are welcome.Thanks,Fábio Neves

  • Visitor
  • Yesterday I ejected my android device from Spotify, and now I can't have it show on the devices tab. I've already reinstalled the app, so I don't think that'll do. Any ideas are welcome. Thanks, ...
  • Peter__
  • Community Legend
  • 505 Views
  • 2 replies
  • 0 likes
  • 505 Views
  • 2 replies
  • 0 likes

Solved!! Feature Request: Do not create "Liked from Radio"

Hey, I'm new here in Spotify community. I have a feature request, hope it's the right forum here. If I here radio with Android, there will be created automatically a new list, the "Liked from Radio" list. I don't need that, this "feature" is annoying...

  • Regular
  • Hey,   I'm new here in Spotify community. I have a feature request, hope it's the right forum here.   If I here radio with Android, there will be created automatically a new list, t...
  • bepeppered
  • Regular
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Spotify Mobile Premium doesn't work

Hello All together, @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it 6 months or 7 months and i have yesterday the problem that my mobile version of spotify do not play the songs that i have saved. ...

  • Newbie
  • Hello All together,   @1st: my english isn't very good ( i'm a german) @2nd: i have a spotify premium account i pay for it   6 months or 7 months and  i  have  yes...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Android Won't Download Playlists

So here's the deal: Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times to figure out that mess. I finally got things back to normal when Spo...

  • Newbie
  • So here's the deal:    Yesterday Spotify on my PC kept giving me issues, saying it was offline when I had a strong WiFi connection. I uninstalled and reinstalled Spotify several times t...
  • 303 Views
  • 0 replies
  • 1 likes
  • 303 Views
  • 0 replies
  • 1 likes

SPOTIFY PLEASE PAY ATTENTION TO ISSUES RELATED TO THE ANDROID APP

There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post: http://community.spotify.com/t5/Mobile-Android/No-internet-connection-available/m-p/144344/highlight/true#M8556 There hasn't been a signifi...

  • Regular
  • There is a serious issue with the Android app. You may have noticed that there are 10,000+ views on this post:   http://community.spotify.com/t5/Mobile-Android/No-internet-connection-availab...
  • rickmla
  • Newbie
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

Is the "Radio is not available when offline" bug EVER going to be fixed?

Hello, I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version on the market, I've tried uninstalling/reinstalling Spotify (w...

  • Newbie
  • Hello,   I'm now canceling my service until this stupid bug is fixed. I recieve this message just about every day and once I get it, it's all over. I've tried updating to the latest version ...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Duplicate playlist folder

I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to. For some reason, the new Android app shows the Subscribed Playlists folder twice, once containing al...

  • Roadie
  • I have my playlists organised into folders. One of the folders is called Subscribed Playlists, which contains all the playlists I have subscribed to.   For some reason, the new Android app s...
  • Vyx
  • Newbie
  • 966 Views
  • 1 replies
  • 1 likes
  • 966 Views
  • 1 replies
  • 1 likes

Samsung Galaxy S3 updated to Jelly Bean, now remote control wont work with Spotify

I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on your phone if you need to take the darn thing out ever...

  • Newbie
  • I updated my phone to Jelly Bean, Android 4.1.1 to find out that Spotify suddenly isn't compatible with the remote control on the headphones which basically ruins the experince of having music on you...
  • beaumartinez
  • Casual Listener
  • 1360 Views
  • 2 replies
  • 0 likes
  • 1360 Views
  • 2 replies
  • 0 likes

PLEASE ANSWER QUESTION ABOUT DOWNLOADING PLAYLIST

What's supposed to happen when I press 'download playlist' on my android phone?

  • Newbie
  • What's supposed to happen when I press 'download playlist' on my android phone?
  • Pergolaattori
  • Casual Listener
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

Playlist folder shows up on mobile apps, but not on PC

I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify. There isn't anything in it, and I would like it to be removed.

  • Regular
  • I have a playlist that shows up on mobile apps (both Android and iPhone), but it isn't there in the desktop version of Spotify.  There isn't anything in it, and I would like it to be removed.
  • jive71
  • Regular
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Offline Sync

The error is "The disk is almost full. You can't offline sync any more playlists. Please unselect some plalist and try again." Problem is, neither of the "disk" on my phone are even close to full, so what's the deal?

  • Casual Listener
  • The error is "The disk is almost full.  You can't offline sync any more playlists.  Please unselect some plalist and try again."  Problem is, neither of the "disk" on my phone are even...
  • licenced
  • Community Legend
  • 4933 Views
  • 12 replies
  • 1 likes
  • 4933 Views
  • 12 replies
  • 1 likes

Solved!! No sound on playback

My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can think of. Reinstalled the app, Plugged headphones, ch...

  • Casual Listener
  • My Mobile spotify was working fine a few days ago, when i finally decided to upgrade to Premium. Now there is no sound, even tho the program ''looks to be playing'' and I've tried everything I can ...
  • kurtahrens
  • Casual Listener
  • 1241 Views
  • 3 replies
  • 0 likes
  • 1241 Views
  • 3 replies
  • 0 likes

Offline content (Premium) doesn't work

I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times. And, the few songs I have been able to save to off...

  • Newbie
  • I have had problems with listening to music since I got Premium a few months ago. Offline content turns green (ok to listen to) or gray (can't listen to) even though I have redowloaded several times....
  • 319 Views
  • 0 replies
  • 2 likes
  • 319 Views
  • 0 replies
  • 2 likes