Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59774 Views
  • 68 replies
  • 26 likes
  • 59774 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28300 Views
  • 5 replies
  • 0 likes
  • 28300 Views
  • 5 replies
  • 0 likes

Music won't play?

My spotify account won't play my music on both my Windows and android. I have the free version of Spotify.When I try to play it on my Windows, I can click on the song, but it just never starts. I have re-installed the updated version of Spotify and s...

  • Casual Listener
  • My spotify account won't play my music on both my Windows and android. I have the free version of Spotify. When I try to play it on my Windows, I can click on the song, but it just never starts. I h...
  • madfinn
  • Newbie
  • 5895 Views
  • 14 replies
  • 0 likes
  • 5895 Views
  • 14 replies
  • 0 likes

Spotify hates children. Android bug hurting my child's ears.

The second most annoying bug with the Spotify Android app is the inability of the app to cross-fade between songs when you download them locally to your phone/device. This is EXTREMELY annoying when your device is plugged into an audio jack in your c...

  • Gig Goer
  • The second most annoying bug with the Spotify Android app is the inability of the app to cross-fade between songs when you download them locally to your phone/device.  This is EXTREMELY annoying...
  • Weazel
  • Gig Goer
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Spotify's Andriod bug can kill drivers behind the wheel.

The single most annoying issue with the Spotify Android App is that it WILL NOT maintain the play queue after a period of time. Example, I have the Spotify on my Galaxy SIII with several playlists off songs locally downloaded to my phone. I'm using t...

  • Gig Goer
  • The single most annoying issue with the Spotify Android App is that it WILL NOT maintain the play queue after a period of time.  Example, I have the Spotify on my Galaxy SIII with several playli...
  • Weazel
  • Gig Goer
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

Cant sign in on phone

It says I need to use my spotify username. So when i cue the email to be sent to get a spotify username, it never shows up in my mailbox. Yes I check the spam folder. When i try to use my facebook log in it does not take it. I am paying the money for...

  • Newbie
  • It says I need to use my spotify username. So when i cue the email to be sent to get a spotify username, it never shows up in my mailbox. Yes I check the spam folder. When i try to use my facebook lo...
  • Peter__
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Cannot download playlists OR sync via wi-fi

I am on my parents' wifi network. I have both my computer and phone connected. The spotify client on the pc will not recognize the phone (Samsung Galaxy running an old version of Android), nor will the phone download the playlist. I get an unknown sy...

  • Casual Listener
  • I am on my parents' wifi network.  I have both my computer and phone connected.  The spotify client on the pc will not recognize the phone (Samsung Galaxy running an old version of Android)...
  • malawimar
  • Casual Listener
  • 311 Views
  • 1 replies
  • 1 likes
  • 311 Views
  • 1 replies
  • 1 likes

Spodify will not allow me to pay for premium service please help

I used the 30 day free subscription on my Galaxy III decided to get premium on my computer and the website keeps declining my mastercard atm Does the site only take credit cards. Please advise

  • Newbie
  • I used the 30 day free subscription on my Galaxy III decided to get premium on my computer and the website keeps declining my mastercard atm Does the site only take credit cards. Please advise
  • David
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Can't pass the login page

Hi. I have tried to login to my HTC Android phone without success. I have had my premium account for a long time and even used the mobile servicewith success. In recent times I could not connect me to the online mode, and therefor I deleted the appli...

  • Newbie
  • Hi.   I have tried to login to my HTC Android phone without success.   I have had my premium account for a long time and even used the mobile servicewith s...
  • Alyssa8995
  • Casual Listener
  • 1473 Views
  • 6 replies
  • 2 likes
  • 1473 Views
  • 6 replies
  • 2 likes

Android-search not working in mobile app!

I have installed spotify on my Samsung galaxy II & when I try to search anything nothing happens??????!!! It doesn't even appear to be trying to search.

  • Newbie
  • I have installed spotify on my Samsung galaxy II & when I try to search anything nothing happens??????!!! It doesn't even appear to be trying to search.
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Censored Music on Mobile

I bought Macklemore's new CD The Heist the day it came out and added all of the songs to my computer and a separate playlist on Spotify. Everything worked well for a while, but now when I listen to them on Spotify for Android I hear the edited versio...

  • Newbie
  • I bought Macklemore's new CD The Heist the day it came out and added all of the songs to my computer and a separate playlist on Spotify.  Everything worked well for a while, but now when I liste...
  • David
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Have a Premium account registered in Sweden, but can't download the app from Google play in Brazil

Hello,

I switched phone in Brazil from an Iphone to a Samsung galaxy. I have a premium account registered in Sweden, but can't download the app from Google Play here in Brazil. I know Spotify sets restrictions in which countries you can download it a...

  • Casual Listener
  • Hello, <br><br>I switched phone in Brazil from an Iphone to a Samsung galaxy. I have a premium account registered in Sweden, but can't download the app from Google Play here in Brazil. I ...
  • licenced
  • Community Legend
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

WHY DOESNT MY MUSIC WANNA PLAY?!

About 2wks ago, I tried listening to my spotify tracks but the music didn't wanna play. The screen shows Thqt the song is running, but no music actually plays. At 1st, I thought it was my phone, but wen I try using other music programs I can actually...

  • Casual Listener
  • About 2wks ago, I tried listening to my spotify tracks but the music didn't wanna play. The screen shows Thqt the song is running, but no music actually plays. At 1st, I thought it was my phone, but ...
  • marcos2011
  • Casual Listener
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

Solved!! Spotify won't work on my android phone

It crashed and now doesnt show any of my playlists and doesnt recognised that I have a premium account. This is the only reason I have it so I am pretty annoyed. I cant listen to my music on my mobile. Please help!

  • Newbie
  • It crashed and now doesnt show any of my playlists and doesnt recognised that I have a premium account. This is the only reason I have it so I am pretty annoyed. I cant listen to my music on my mobil...
  • Peter__
  • Community Legend
  • 7493 Views
  • 8 replies
  • 2 likes
  • 7493 Views
  • 8 replies
  • 2 likes

Spotify-App [GERMAN]

hallo ich habe ein problem mit meinem htc desire x im zusammenhang mit der spotify-app. diese will einfach nicht funktionieren. die app öffnet sich, aber ich kann dort nichts einstellen. es kommt keine anmeldung oder sonstiges, lediglich steht dort s...

  • Newbie
  • hallo  ich habe ein problem mit meinem htc desire x im zusammenhang mit der spotify-app. diese will einfach nicht funktionieren.  die app öffnet sich, aber ich kann dort nichts eins...
  • Pitschy
  • Newbie
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Problem with landscape mode - Spotify on Android

Upgraded to spotify premium to use with my phone and tablet but the software won't rotate to landscape mode. I've tried looking through all the menus and checked that auto rotate is on but it still stays in portrait mode. I am sure I am missing somet...

  • Newbie
  • Upgraded to spotify premium to use with my phone and tablet but the software won't rotate to landscape mode. I've tried looking through all the menus and checked that auto rotate is on but it still s...
  • gavjo2010
  • Casual Listener
  • 834 Views
  • 1 replies
  • 1 likes
  • 834 Views
  • 1 replies
  • 1 likes

Premium works on desktop but not on mobile

Premium works on my desktop but when I login to my account on mobile it's not the premium version. I've tried reinstalling the program.

  • Newbie
  • Premium works on my desktop but when I login to my account on mobile it's not the premium version. I've tried reinstalling the program.
  • Peter__
  • Community Legend
  • 758 Views
  • 4 replies
  • 0 likes
  • 758 Views
  • 4 replies
  • 0 likes

Subscribe

I had the 2 day premium trial and now that's ended I can't work out how to subscribe monthly, everything I try keeps leading me back to the app I've already got on my phone but can't use anymore until I subscribe...,help!!

  • Newbie
  • I had the 2 day premium trial and now that's ended I can't work out how to subscribe monthly, everything I try keeps leading me back to the app I've already got on my phone but can't use anymore unti...
  • Sam
  • Spotify
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Android Preview - No Album Art

Hi All.I've just installed the new Android Preview on my Motorola Atrix - which is running ICS.No problems downloading or installing. Everything works fine and looks great.Just one problem: there is no Album or Artist Art. Just the generic placeholde...

  • Regular
  • Hi All. I've just installed the new Android Preview on my Motorola Atrix - which is running ICS. No problems downloading or installing. Everything works fine and looks great. Just one problem: the...
  • Mezzenine
  • Regular
  • 3090 Views
  • 35 replies
  • 0 likes
  • 3090 Views
  • 35 replies
  • 0 likes

Spotify Not Syncing My Local Files

Hi, I just bought a new galaxy s3. My Iphone4 was syncing all my music from spotify with no problem. However now with my galaxys3 my device isn't even sensed in spotify. No clue how to fix this.

  • Newbie
  • Hi, I just bought a new galaxy s3. My Iphone4 was syncing all my music from spotify with no problem. However now with my galaxys3 my device isn't even sensed in spotify. No clue how to fix this.
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Need to lock volume rocker switch on Samsung Galaxy S III while playing Spotify music

I have found Android apps for the Samsung Galaxy S III that lock the physical volume rocker button on the side of the device and they work when not running Spotify. BUT ... when running and playing music in Spotify, the app does not control the volum...

  • Visitor
  • I have found Android apps for the Samsung Galaxy S III that lock the physical volume rocker button on the side of the device and they work when not running Spotify.    BUT ... when running ...
  • 760 Views
  • 0 replies
  • 0 likes
  • 760 Views
  • 0 replies
  • 0 likes

Software problem with HTC ohone

Hello! Since one month ago, everytime I am playing a song, it suddenly stops and the phone starts to call on his own to the last person I have talk to. It becomes crazy and does it one time after the other. I can't even stop it sometimes. The thing i...

  • Casual Listener
  • Hello!  Since one month ago, everytime I am playing a song, it suddenly stops and the phone starts to call on his own to the last person I have talk to. It becomes crazy and does it one time a...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes