Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66528 Views
  • 68 replies
  • 26 likes
  • 66528 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28871 Views
  • 5 replies
  • 0 likes
  • 28871 Views
  • 5 replies
  • 0 likes

Downloading playlist to external SD card? HOW

When I am downloading a playlist for offline listening I want to save it on my external SD card. I have a Samsung S3 with Android.

  • Casual Listener
  • When I am downloading a playlist for offline listening I want to save it on my external SD card. I have a Samsung S3 with Android.
  • neo-x
  • Community Legend
  • 6800 Views
  • 2 replies
  • 0 likes
  • 6800 Views
  • 2 replies
  • 0 likes

Solved!! Cannot login on Android

For some reason starting yesterday I no longer can login to Spotify on my Android Phone. Try 1: Open Spotify, login through Facebook. After that I can see my playlists for a very short time. After that a pop up is opening asking me for my native Spot...

  • Casual Listener
  • For some reason starting yesterday I no longer can login to Spotify on my Android Phone.    Try 1: Open Spotify, login through Facebook. After that I can see my playlists for a very s...
  • meahtenoha
  • Spotify
  • 1458 Views
  • 2 replies
  • 0 likes
  • 1458 Views
  • 2 replies
  • 0 likes

It's been good... and bad

After many years of loyalty to spotify our once great relationship has come to an end. After one problem after another with the android app i have decided to cancel my premium subscription. I have given the service many chances over the last year or ...

  • Regular
  • After many years of loyalty to spotify our once great relationship has come to an end.   After one problem after another with the android app i have decided to cancel my premium su...
  • mostlyplastic
  • Casual Listener
  • 1684 Views
  • 24 replies
  • 0 likes
  • 1684 Views
  • 24 replies
  • 0 likes

Premium service not working on Android phone

I started paying for this on Friday, and it gave me a two day subscription for free. When I go to my account details, it says that I have premium service and it works on my computer. But, when I go to my cell phone, it tells me that I need to pay for...

  • Newbie
  • I started paying for this on Friday, and it gave me a two day subscription for free. When I go to my account details, it says that I have premium service and it works on my computer. But, when I go...
  • 398 Views
  • 0 replies
  • 1 likes
  • 398 Views
  • 0 replies
  • 1 likes

Solved!! Cowon Z2

Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony

  • Visitor
  • Is it possible/practical to put Spotify on the Cowon Z2? I get permission errors. If it helps, I am a Spotify Desktopop Premium user. Best - Anthony
  • user-removed
  • Not applicable
  • 6918 Views
  • 8 replies
  • 0 likes
  • 6918 Views
  • 8 replies
  • 0 likes

Is radio working or just useless?

HiJust trying to listen to spotify radio and selected scouting for girls radio, a UK indie band. I get ollie murs x factor guy and Cheryl Cole for the second and third tracks? I select thumb down for both and get ok track then ollie murs again? I am ...

  • Roadie
  • Hi Just trying to listen to spotify radio and selected scouting for girls radio, a UK indie band. I get ollie murs x factor guy and Cheryl Cole for the second and third tracks? I select thum...
  • mannp
  • Roadie
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Spotify Store to SD Card S3 - Failing

Hi All, I followed the guide explaining how to do this : http://community.spotify.com/t5/Mobile-Android/Store-Data-offline-on-the-external-sd-card-on-Galaxy-S3/m-p/126404#M7595 However not my spotify is broken. The icon no longer appears on my phone,...

Screenshot_2012-11-03-18-39-10.png
  • Visitor
  • Hi All,   I followed the guide explaining how to do this :   http://community.spotify.com/t5/Mobile-Android/Store-Data-offline-on-the-external-sd-card-on-Galaxy-S3/m-p/126404#M7595 ...
  • user-removed
  • Not applicable
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

New update?

Do i have the latest version? (0.5.3.56)Or when does the new version come?

  • Music Fan
  • Do i have the latest version? (0.5.3.56) Or when does the new version come?
  • neo-x
  • Community Legend
  • 461 Views
  • 4 replies
  • 0 likes
  • 461 Views
  • 4 replies
  • 0 likes

Premium subscription

Finally able to login on my Android device. Try to play a track and it tells me I need a Premium subscription which I already have. I click get premium anyway and log in to the webstie where it confirms that I have a Premium subscription but the app ...

  • Casual Listener
  • Finally able to login on my Android device.  Try to play a track and it tells me I need a Premium subscription which I already have.  I click get premium anyway and log in to the webstie wh...
  • neo-x
  • Community Legend
  • 731 Views
  • 9 replies
  • 0 likes
  • 731 Views
  • 9 replies
  • 0 likes

can't log in from my Android

I'm having the same issue as everyone else. Looking forward to the private email. Help.

  • Newbie
  • I'm having the same issue as everyone else. Looking forward to the private email. Help.
  • neo-x
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Unable to Login from Android

Just bought a Premium but the Android app still said I needed to Premium so I logged out thinking that I needed to log out and back in for the changes to take effect. Now I can't log in. This is leaving a bad taste in my mouth.

  • Casual Listener
  • Just bought a Premium but the Android app still said I needed to Premium so I logged out thinking that I needed to log out and back in for the changes to take effect.  Now I can't log in.  ...
  • neo-x
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify premium offline

Hi, I'm a premium Spotify member. Since I have a new Ipad, I can no longer access to Spotify when offline. It always asks to login via facebook or Spotify, but when I try this it says I cannot logon because I'm not online. With my former Ipad this wa...

  • Casual Listener
  • Hi,   I'm a premium Spotify member. Since I have a new Ipad, I can no longer access to Spotify when offline. It always asks to login via facebook or Spotify, but when I try this it says...
  • floriscombes
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Transferring music

How do I transfer music to my husbands android phone so he can listen to music

  • Newbie
  • How do I transfer music to my husbands android phone so he can listen to music
  • licenced
  • Community Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

App wont play music on my htc

I signed up for the 30 day trial on my pc, logged into my account on my phone and downloaded playlists but the music won't play. It says its playing (the song timer starts) but no music through speakers or headphones, and when I pause the song the co...

  • Newbie
  • I signed up for the 30 day trial on my pc, logged into my account on my phone and downloaded playlists but the music won't play. It says its playing (the song timer starts) but no music through speak...
  • licenced
  • Community Legend
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Spotify Play Button broken: Launch from embedded Play Button only plays first track

On Android (latest version of Spotify installed on ICS) - when launching music from the Spotify Play Button embedded in a blog or website, only the first track of an album or playlist is played - it appears that it is the track that is opened for pla...

  • Regular
  • On Android (latest version of Spotify installed on ICS) - when launching music from the Spotify Play Button embedded in a blog or website, only the first track of an album or playlist is played - it ...
  • antonjw
  • Regular
  • 849 Views
  • 3 replies
  • 0 likes
  • 849 Views
  • 3 replies
  • 0 likes

Download stuck at 71% every time - Samsung Galaxy Nexus

I've been trying to download one playlist for the nth time. Each time it gets to 71% and stops downloading. I have version 0.5.4.73 (0.71.5797.gbec773d4). I have 14.8 GB free on the device. Why does it keep stopping at 71%? This is a bit frustrating;...

  • Music Fan
  • I've been trying to download one playlist for the nth time. Each time it gets to 71% and stops downloading. I have version 0.5.4.73 (0.71.5797.gbec773d4). I have 14.8 GB free on the device. Why does ...
  • 657 Views
  • 0 replies
  • 0 likes
  • 657 Views
  • 0 replies
  • 0 likes

Unknown iTunes list on Android device - HELP!

I just purchased Spotify Premium. I loaded the app onto my Note II and when I logged in (which I did via Facebook) a playlist appeared that I have never seen before. It is marked 'iTunes' and is has music on it that I have never owned (or would want ...

  • Newbie
  • I just purchased Spotify Premium.    I loaded the app onto my Note II and when I logged in (which I did via Facebook) a playlist appeared that I have never seen before.  It is mark...
  • Richard
  • Community Legend
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

In Africa

I'm in Africa for 3 months and I cant connect my mobile to the computer. Its only possible to have one computer/telephone on this internet. And now I cant play the songs on my mobile. WHAT DO I DO? I need my music!

  • Newbie
  • I'm in Africa for 3 months and I cant connect my mobile to the computer. Its only possible to have one computer/telephone on this internet. And now I cant play the songs on my mobile. WHAT DO I DO? I...
  • licenced
  • Community Legend
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Random stops/crashes - Moto Photon q 4g lte XT897 Sprint

Anytime I pause, try to skip a song, or change playlists spotify stops. It doesn't always Crash entirely. If I set it to a playlist and leave it alone (not unlocking phone at all) it will play without issue. It does this in 4g/3g/wifi/offlinemode/air...

  • Music Fan
  • Anytime I pause, try to skip a song, or change playlists spotify stops. It doesn't always Crash entirely.  If I set it to a playlist and leave it alone (not unlocking phone at all) it will pl...
  • radius314
  • Newbie
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

won't download, have to do a factory resett, then it eats bandwidht like a leech...

Seriusly, are you trying to make me go on a killing rampage? First The android app to my HTC Desire-Z stopps downloading my any new additions. so i have to do a frickin' factory resett to even get it to work, (yes that is the solution the forum came ...

  • Casual Listener
  • Seriusly, are you trying to make me go on a killing rampage? First The android app to my HTC Desire-Z stopps downloading my any new additions. so i have to do a frickin' factory resett to even get it...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes