Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 52619 Views
  • 68 replies
  • 25 likes
  • 52619 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27558 Views
  • 4 replies
  • 0 likes
  • 27558 Views
  • 4 replies
  • 0 likes

Switching to iPhone?

I am curious to know how many Spotify users have switched or will switch to iPhone, solely for a working Spotify app?Could Spotify be conspiring with Apple to pull Android users away?

  • Roadie
  • I am curious to know how many Spotify users have switched or will switch to iPhone, solely for a working Spotify app? Could Spotify be conspiring with Apple to pull Android users away?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Spotify not syncing on android SGSII and SGSIII, generally unreliable nad not much value

I've been having this issue for months and I am pretty much at the end of my patience for this. At first I thought it might be just that my SGSII was very mature and running with loads of other services. But on getting a brand new SGSIII I downloaded...

  • Casual Listener
  • I've been having this issue for months and I am pretty much at the end of my patience for this.   At first I thought it might be just that my SGSII was very mature and running with loads of ...
  • Richard
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Samsung S3 - Can you stream music via AllShare Cast??

Hi everyone, I currently have an iphone that I am able to stream spotify wirelessly over the airplay network. I have just bought a Samsung S3 and wonder if you can do the same using AllShare cast. Does anyone know or are they currently running it? Th...

  • Newbie
  • Hi everyone,   I currently have an iphone that I am able to stream spotify wirelessly over the airplay network.   I have just bought a Samsung S3 and wonder if you can do the same u...
  • neo-x
  • Community Legend
  • 3443 Views
  • 1 replies
  • 0 likes
  • 3443 Views
  • 1 replies
  • 0 likes

Tracks wont continue playing

After I start a playlist the first song is played just fine, and then when the next one starts there is no sound. When I press the "current playing song" at the bottom of the screen it is showing the song playing (0:00 and ticking forward). If I clos...

  • Newbie
  • After I start a playlist the first song is played just fine, and then when the next one starts there is no sound. When I press the "current playing song" at the bottom of the screen it is showing the...
  • neo-x
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

new phone HTC One X says downloaded offline playlists but can not see or play tracks

I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see the tracks... Please advise.

  • Newbie
  • I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see...
  • neo-x
  • Community Legend
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Enormous CPU usage

I noticed that my battery was getting drained at a very high rate while using the ICS beta app on my Motorola Atrix with 2.3. CPU usage was 30-50%! Uninstalled and downloaded old Spotify app from play store, but Im still getting 30-50% CPU usage! Son...

  • Music Fan
  • I noticed that my battery was getting drained at a very high rate while using the ICS beta app on my Motorola Atrix with 2.3. CPU usage was 30-50%! Uninstalled and downloaded old Spotify app from pla...
  • neo-x
  • Community Legend
  • 800 Views
  • 4 replies
  • 2 likes
  • 800 Views
  • 4 replies
  • 2 likes

Need some help with this new Android app. Why is it so bad compared to the old one?

All right. I have Premium and have been using an old (I guess) version on my Galaxy Nexus for a long time. Dark gray background, simple, list of songs, easy searching, switching, filtering, etc. I hadn't updated in a while as it was working great for...

  • Casual Listener
  • All right.  I have Premium and have been using an old (I guess) version on my Galaxy Nexus for a long time.  Dark gray background, simple, list of songs, easy searching, switching, filterin...
  • neo-x
  • Community Legend
  • 434 Views
  • 3 replies
  • 1 likes
  • 434 Views
  • 3 replies
  • 1 likes

Need a deleted playlist recovered help!!

Help me please I've spend weeks creating a playlist called @butr Best Songs You Never Heard It's full of a lot of songs that haven't been released to Spotify that are on my hard drive. Please help me recover it. My Facebook user name is kami knake Th...

  • Regular
  • Help me please I've spend weeks creating a playlist called @butr Best Songs You Never Heard   It's full of a lot of songs that haven't been released to Spotify that are on my hard drive. &...
  • richie68
  • Casual Listener
  • 578 Views
  • 6 replies
  • 0 likes
  • 578 Views
  • 6 replies
  • 0 likes

my mobile wont sync offline playlists with my phone now that the app has changed. HELP

IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI? ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH MY LAPTOP EACH DAY.. NOW IT DOSENT THIS SUCKS MEGA, AND I DONT KNOW WHAT...

  • Newbie
  •   IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI?   ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH M...
  • neo-x
  • Community Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Shuffle

Why does not shuffle works if you have two different phones?

  • Casual Listener
  • Why does not shuffle works if you have two different phones?
  • nobbynator
  • Newbie
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Problem syncing some play list for offline listening

Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to do it again. And it will stay for about four to fiv...

  • Newbie
  • Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to ...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

why offline mode on mobile does not work offline

I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline because spotify requires me to login, and if there...

  • Newbie
  • I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline...
  • user-removed
  • Not applicable
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Unable to unstar tracks

On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce: Open your Starred playlist. Press the right side of an entry to show ...

  • Regular
  • On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce:   Open ...
  • David
  • Spotify Legend
  • 2756 Views
  • 1 replies
  • 0 likes
  • 2756 Views
  • 1 replies
  • 0 likes

No option to sync offline songs on Android

Hi all, Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my monthly mb dowload tariff. Problem is, there is no option to do t...

  • Casual Listener
  • Hi all,   Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my mon...
  • licenced
  • Community Legend
  • 607 Views
  • 3 replies
  • 0 likes
  • 607 Views
  • 3 replies
  • 0 likes

Can't Sync All My songs

It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have less than 1000 songs and I can't fit everything on my ...

  • Newbie
  • It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have les...
  • 431 Views
  • 0 replies
  • 1 likes
  • 431 Views
  • 0 replies
  • 1 likes

Track unavailable error

I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?

  • Casual Listener
  • I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?
  • David
  • Spotify Legend
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Bug Report: Android Beta deleted downloaded content

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use. However this morning for the first time ever I've experience...

  • Casual Listener
  • I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use.   ...
  • sweek
  • Casual Listener
  • 2050 Views
  • 9 replies
  • 1 likes
  • 2050 Views
  • 9 replies
  • 1 likes

Mobile help

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but nothing seems to work.

  • Casual Listener
  • I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but noth...
  • Ayalasamuel37
  • Casual Listener
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Paid for Premium on Android X but still says I'm a free user

Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to subscribe to the Premium service. When I click on "get Premium" it ...

  • Casual Listener
  • Hi!    I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to...
  • licenced
  • Community Legend
  • 840 Views
  • 11 replies
  • 0 likes
  • 840 Views
  • 11 replies
  • 0 likes

Percentage of downloaded tracks reduced after every app start

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist has dropped to +/- 60%, with only the older ones still availab...

  • Casual Listener
  • Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue:   Whenever I restart the app, the percentage of downloaded tracks in my main playlist ...
  • jatoma
  • Regular
  • 452 Views
  • 2 replies
  • 1 likes
  • 452 Views
  • 2 replies
  • 1 likes