Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51685 Views
  • 66 replies
  • 25 likes
  • 51685 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882073 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882073 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27400 Views
  • 4 replies
  • 0 likes
  • 27400 Views
  • 4 replies
  • 0 likes

Spotify offline sync music disappears

My phone keeps losing sync with bloody spotify meaning that all my music that I've synced offline decides to delete themselves from my phone so that I have to sync it again. This is happening on a monthly basis I have a full premium account. Android ...

  • Music Fan
  • My phone keeps losing sync with bloody spotify meaning that all my music that I've synced offline decides to delete themselves from my phone so that I have to sync it again.   This is happen...
  • Goodman
  • Spotify Legend
  • 2325 Views
  • 3 replies
  • 0 likes
  • 2325 Views
  • 3 replies
  • 0 likes

[APP BUG] Issues maintaining playback on MOTOROLA ATRIX HD, crashes often.

Using Spotify app, cant maintain playback thru most songs. If I try to use the controls, it freezes. Crashes. Rendering the app minimally usable. It's actually better at streaming than playing from the device. The device partitions it's internal stor...

  • Newbie
  • Using Spotify app, cant maintain playback thru most songs. If I try to use the controls, it freezes. Crashes.   Rendering the app minimally usable. It's actually better at streaming than pla...
  • wakeupgodfrey
  • Newbie
  • 586 Views
  • 1 replies
  • 1 likes
  • 586 Views
  • 1 replies
  • 1 likes

The music stop play after my android tablet goes to sleep mode

To whom it may concern, I just bought an Acer Iconia tablet A510 with android 4.0 and a Bluetooth Dongle - RCA "aptX WTX-500 advance accoustic". The system work well and suceed to transmit well the music in Bluetooth but unfortunatelly the music stop...

  • Newbie
  • To whom it may concern,  I just bought an Acer Iconia tablet A510 with android 4.0 and a Bluetooth Dongle - RCA "aptX WTX-500 advance accoustic". The system work well and suceed to transmi...
  • rudyamid
  • Casual Listener
  • 1533 Views
  • 1 replies
  • 0 likes
  • 1533 Views
  • 1 replies
  • 0 likes

Search within playlist

Hello Spotify! First of all - I absolutely love the service. I have been a premium member for several months and it is worth every penny. Not only do I feel like I am supporting the artists but having an all you can eat buffet of music is fantastic. ...

  • Newbie
  • Hello Spotify!  First of all - I absolutely love the service.  I have been a premium member for several months and it is worth every penny.  Not only do I feel like I am supporting the...
  • licenced
  • Community Legend
  • 736 Views
  • 1 replies
  • 1 likes
  • 736 Views
  • 1 replies
  • 1 likes

Cant Find Spotify Top Lists

So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List just like on my PC so i couldt listen to top 100 or whatever it is. But on this version i cant find that. Is there something im mis...

  • Regular
  • So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List just like on my PC so i couldt listen to top 100 or whatever it is.   B...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Logging into spotify without an internet connection

Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. I found another post on this with no replies, does any...

  • Music Fan
  • Hi, I recently noticed that it is not possible to login to spotify without an internet connection, for example if in a rural area or flying. It is annoying as offline content can not be accessed. ...
  • personanongrata
  • Roadie
  • 7297 Views
  • 22 replies
  • 1 likes
  • 7297 Views
  • 22 replies
  • 1 likes

Syncing over Wifi with droid. Can I use the unlimited subscription?

Hi,I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and it still work, or do I have to have the premium so I ...

  • Casual Listener
  • Hi, I'm trying to sync my phone with spotify over wifi with my computer. It seems to be working ok, but I can't play what I have. If I have to get a subscription, can I get the unlimited option and ...
  • neo-x
  • Community Legend
  • 597 Views
  • 3 replies
  • 0 likes
  • 597 Views
  • 3 replies
  • 0 likes

"Open Spotify" opens a Spotify site?

Why in earth a "Open Spotify" opens a Spotify download site? When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spotify app for me? Thank you.

  • Visitor
  • Why in earth a "Open Spotify" opens a Spotify download site?   When I use Voice search in Android, I like to open Spotify app not site. What should I say to this phone, so it can open a Spot...
  • user-removed
  • Not applicable
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

My playlist are not down loading and spofify says offline

I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its offline.....any help?

  • Newbie
  • I am trying to get my play list to load and it looks like they are hung. When I first set up the account on Saturday it loaded half my tracks but now I am stuck at 78% and it continues to say its off...
  • licenced
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Last day with Windows Phone ;)

Tomorrow I go to receive my Android phone to post office. Can you believe, I can then enjoy Spotify again on mobile... Can't wait! However the Windows Phone isn't bad, but this Spotify app here is piece of crap. You know what I mean. It's buggy, outd...

motorola_razr_maxx.gif
  • Visitor
  • Tomorrow I go to receive my Android phone to post office. Can you believe, I can then enjoy Spotify again on mobile... Can't wait! However the Windows Phone isn't bad, but this Spotify app here is pi...
  • user-removed
  • Not applicable
  • 1583 Views
  • 5 replies
  • 1 likes
  • 1583 Views
  • 5 replies
  • 1 likes

Search feature doesnt work... :(

I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also.I am no longer able to use the search option either on tracks, artist not album. The search field looks like google with the Mic...

  • Visitor
  • I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also. I am no longer able to use the search option either on tracks, artist not...
  • mittamo
  • Casual Listener
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Downloaded/local songs used in radio?

Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would assume its possible since local files can be played used in a...

  • Newbie
  • Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G.   I haven't found the answer but I would...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Playlists

I've been trying out the Spotify Premium and decided to ask around here before abandoning it. Is there anything in the works to sort out (what I perceive to be) the dogpile disaster that is playlists on Android? It's just an awful dogpile that does n...

  • Gig Goer
  • I've been trying out the Spotify Premium and decided to ask around here before abandoning it.   Is there anything in the works to sort out (what I perceive to be) the dogpile disaster that i...
  • personanongrata
  • Roadie
  • 1256 Views
  • 7 replies
  • 0 likes
  • 1256 Views
  • 7 replies
  • 0 likes

Solved!! Kindle Fire won't log in with Facebook login

Hi, I downloaded the new Kindle Fire version of Spotify yesterday but when I try to login with my Facebook credentials it just keeps saying 'Logging in, please wait...' Occasionally it comes up with a little message saying they are experiencing probl...

  • Casual Listener
  • Hi,  I downloaded the new Kindle Fire version of Spotify yesterday but when I try to login with my Facebook credentials it just keeps saying 'Logging in, please wait...' Occasionally it comes ...
  • djlender
  • Casual Listener
  • 7898 Views
  • 3 replies
  • 0 likes
  • 7898 Views
  • 3 replies
  • 0 likes

Solved!! Playlist crashes because album was removed from Spotify

So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I couldn't clear it. I realized the song it was crashing o...

  • Regular
  • So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I could...
  • mgmcewne
  • Regular
  • 1068 Views
  • 3 replies
  • 0 likes
  • 1068 Views
  • 3 replies
  • 0 likes

All I see is white

I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if it's actually closing it, but it's not in my task ma...

  • Visitor
  • I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if i...
  • David
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Premium account but not able to play downloaded tracks offline

Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest version of Spotify with a Spotify Premium account. Offline mode ...

  • Casual Listener
  • Hi   This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest ...
  • licenced
  • Community Legend
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

blue tooth pause and skip not working

Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.

  • Regular
  • Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up. 
  • dcroze
  • Regular
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Using v 0.5.2.87 and having streaming problems

Lots of bad connection and skipping when streaming on newest version. Using Premium on Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions? Didn't have problems with previous version of app.

  • Roadie
  • Lots of bad connection and skipping when streaming on newest version. Using Premium on  Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions?   ...
  • semon
  • Music Fan
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

USB Syncing

This feature is really needed. My desktop is connected to a gigabit switch connected to my router. My phone is connected wirelessy via my router. The phone won't show up on my desktop's app. Why can't it just be easy to sync via USB like the ipod? It...

  • Newbie
  • This feature is really needed.    My desktop is connected to a gigabit switch connected to my router.   My phone is connected wirelessy via my router.   The phone won'...
  • Liam
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes