Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59650 Views
  • 68 replies
  • 26 likes
  • 59650 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28269 Views
  • 5 replies
  • 0 likes
  • 28269 Views
  • 5 replies
  • 0 likes

New release is exactly why Spotify should have released a second beta. RANT

I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly. It just beggars belief to me that Spotify didn't try and work out how we would feel about this before they released...

  • Roadie
  • I'm not being funny but this release basically is a beta, crucial missing features, massive design flaws, things not working properly.   It just beggars belief to me that Spotify didn't try ...
  • licenced
  • Community Legend
  • 1648 Views
  • 14 replies
  • 6 likes
  • 1648 Views
  • 14 replies
  • 6 likes

missing feature landscape

I miss the function of the app in landscape mode to make. This would be important for my Tablet.

  • Newbie
  • I miss the function of the app in landscape mode to make. This would be important for my Tablet.
  • neo-x
  • Community Legend
  • 993 Views
  • 8 replies
  • 3 likes
  • 993 Views
  • 8 replies
  • 3 likes

Reinstall Spotify from clean on new version

I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and found that it was kicking out my SD card (unexpect...

  • Casual Listener
  • I'm having a lot of problems with the new version of spotify (on my HTC Desire, Android 2.2). Firstly I installed the preview/beta version of spotify (before they released it on the market place) and...
  • Afront
  • Community Legend
  • 2979 Views
  • 4 replies
  • 0 likes
  • 2979 Views
  • 4 replies
  • 0 likes

Problem since last Spotify Android Update

Dear Spotify Coustomer Support!Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are available are my Starred lists but nothing else. What i can u...

  • Casual Listener
  • Dear Spotify Coustomer Support! Yesterday my Spotify on my Galaxy S!! worked just fine, all my lists and downloaded list were working. But this morning NOTHING works, the only list that are avai...
  • 400 Views
  • 0 replies
  • 1 likes
  • 400 Views
  • 0 replies
  • 1 likes

Won't Sync

I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer, the phone turns up, but I can only sync local fil...

  • Regular
  • I bought a Samsung Galaxy SIII yesterday, and I am trying to get my playlists on it. I let it "load" all night, and ended up with just my starred songs. When I go on devices on spotify on my computer...
  • Sweholy
  • Casual Listener
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

galaxy 2-no songs

i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not really impressed as have used spotify for years and now ...

  • Visitor
  • i have installed latest upgrade and now although my phone shows playlists they are empty and i am unable to sync anything as just says loading.Left everything on overnight and still nothing,not reall...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Need help with the app on Samsung Galaxy Nexus

I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the recent update I tried it again. Now when I log in, ...

  • Casual Listener
  • I had the old spotify app before the updte, and for like an hour or two it worked fine, i was able to search and play sic. After the two hours it completly crashed on me, so i uninstalled. After the ...
  • neo-x
  • Community Legend
  • 748 Views
  • 5 replies
  • 0 likes
  • 748 Views
  • 5 replies
  • 0 likes

Stupid question....

Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually downloading to my harddrive? Or is it just syncing like...

  • Casual Listener
  • Please pardon my stupidity, I know this *has* to be a stupid question that my lack of expertise is obvious. With the new upgrade for the android yesterday, and it says "download"? Is it actually down...
  • neo-x
  • Community Legend
  • 801 Views
  • 6 replies
  • 0 likes
  • 801 Views
  • 6 replies
  • 0 likes

Solved!! Add files to playlist makes Spotify crash

Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!

  • Newbie
  • Each time I add files to a playlist on my HTC Desire 2.3.3 Spotify crashes. This is very annoying. Who has the solution? Thanx!
  • jayysenn
  • Casual Listener
  • 5752 Views
  • 31 replies
  • 2 likes
  • 5752 Views
  • 31 replies
  • 2 likes

consuming 3G data

Hello,I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb of data.Have I missconfigured something?Appart from this...

  • Newbie
  • Hello, I have installed tbe preview version for Android on my s3. I have configured it not to use 2G/3G for streaming or snchronizing. However, I have found that spotify has consumed about 60 Mb o...
  • licenced
  • Community Legend
  • 735 Views
  • 3 replies
  • 0 likes
  • 735 Views
  • 3 replies
  • 0 likes

Unable to login to new Spotify Android Update

HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1 Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market On the login screen, I say No No No to the facebook stuff, just take me to the login I...

  • Casual Listener
  • HTC Thunderbolt running on VZW network Android 2.3.4 with HTC Sense 2.1   Running Spotify 0.5.0.1247.g94a8231b - downloaded just this morning from Google Play Market     On...
  • licenced
  • Community Legend
  • 1077 Views
  • 2 replies
  • 0 likes
  • 1077 Views
  • 2 replies
  • 0 likes

can't download tracks on s2

trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes

  • Newbie
  • trying to download playlists to galaxy s2 but download bar just sits on 0%. tried uninstalling and it gets to about 50% and then freezes
  • 636 Views
  • 0 replies
  • 0 likes
  • 636 Views
  • 0 replies
  • 0 likes

Poor sound quality on Samsung W

I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing a track in the mediaplayer sounds normal and the se...

  • Newbie
  • I hawe a Samsung Wonder, when using spotify the sound in my ear plugs is like the back channels in a 5.1 system. I can hear the music pretty good but the vocals is like far away and echoish. Playing ...
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Solved!! last.fm scrobbling - does it work for anyone?

Did anyone had success with the last.fm scrobbling in the new Android ICS App?I've entered my login data but there wasn't any confirmation if it was successful or not. Once I go back to settings my last.fm data are empty again...which "might" be for ...

  • Casual Listener
  • Did anyone had success with the last.fm scrobbling in the new Android ICS App? I've entered my login data but there wasn't any confirmation if it was successful or not.  Once I go back to set...
  • FlobyIV
  • Casual Listener
  • 4558 Views
  • 6 replies
  • 0 likes
  • 4558 Views
  • 6 replies
  • 0 likes

song

my songs will not play all the way thru ? what tha problem is  

  • Newbie
  • my songs will not play all the way thru ? what tha problem is  
  • gavinsend
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Most of my playlist songs are greyed out

I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually play like 4 out of 100 songs of each playlist, the res...

  • Casual Listener
  • I have premium and I created a few playlists of a bunch of songs from local files on my desktop. I let it do its thing and sync the playlists. Then I open up mobile on my phone and I can actually pla...
  • gavinsend
  • Roadie
  • 1837 Views
  • 3 replies
  • 0 likes
  • 1837 Views
  • 3 replies
  • 0 likes

"spotify is offline" Galaxy S2

Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good, good so I thought...........however it has remained with th...

  • Casual Listener
  • Okay so Spotify was not working this morning via my mobile when I got up, I uninstalled and reinstalled on my Galaxy S2 and a shiny new app was in play(which I was unaware was coming). Good...
  • retrospekt
  • Casual Listener
  • 1158 Views
  • 3 replies
  • 0 likes
  • 1158 Views
  • 3 replies
  • 0 likes

Preview app - glitches on returning to app

Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen locked with Spotify playing in the background. Exa...

  • Community Legend
  • Still liking the new app. It's pretty stable, but I have noticed quite consistent glitches in behaviour when returning to the app from elsewhere - i.e. after being in another app or having the screen...
  • licenced
  • Community Legend
  • 2944 Views
  • 10 replies
  • 8 likes
  • 2944 Views
  • 10 replies
  • 8 likes

Playback stops after adding to playlist

Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then have to restart the track from the playlist in order ...

  • Music Fan
  • Every time I start listening to a track and add it to a playlist, after a few seconds the track stops playing and I get dropped to a screen that says "search not available in offline mode". I then ha...
  • saboteur_
  • Music Fan
  • 544 Views
  • 4 replies
  • 0 likes
  • 544 Views
  • 4 replies
  • 0 likes