Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46630 Views
  • 66 replies
  • 25 likes
  • 46630 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879822 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879822 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26848 Views
  • 4 replies
  • 0 likes
  • 26848 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't listen to podcasts.

PlanPremiumDeviceLG Q6Operating SystemAndroidMy Question or IssueFor weeks now I can't listen to podcasts. Every podcast I try to listen to doesn't play at all or it plays halting, even if I download it to listen offline. I have no problems to listen...

  • Visitor
  • Plan Premium Device LG Q6 Operating System Android My Question or Issue For weeks now I can't listen to podcasts. Every podcast I try to listen to doesn't play at all or it plays halting, even...
  • MafeG
  • Spotify Legend
  • 4573 Views
  • 10 replies
  • 2 likes
  • 4573 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Spotify For Andriod

(Andriod) Please fix the theme blend to support andriod's navigation and notification bar and also add swipe down to leave now playing bar please

  • Regular
  • (Andriod) Please fix the theme blend to support andriod's navigation and notification bar and also add swipe down to leave now playing bar please 
  • Amayy
  • Spotify Star
  • 418 Views
  • 2 replies
  • 1 likes
  • 418 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android Facebook App bug - Solved

PlanPremiumCountryU.S. DeviceSamsung Galaxy s20 Ultra 5G (AT&T)Operating SystemAndroid 11 My Question or IssueHello,Im listening to spotify on my laptop. I decide to pull out my phone and scroll through the facebook app. If I click on anything on fac...

  • Newbie
  •   Plan Premium Country U.S.   Device Samsung Galaxy s20 Ultra 5G (AT&T) Operating System Android 11   My Question or Issue Hello, Im listening to spotify on my laptop....
  • CarlosE
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • Android
    Facebook
    Mobile
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple issues with Spotify

Hi all, I've been having a number of issues with Spotify recently and it's starting to get to the point of weighing up my options or swapping to another music streaming service. I'm playing Spotify from my Oneplus 7 Pro mainly through my car via Blue...

  • Visitor
  • Hi all,  I've been having a number of issues with Spotify recently and it's starting to get to the point of weighing up my options or swapping to another music streaming service.  I'm p...
  • Jeremy
  • Spotify Legend
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Radio] Bluetooth streaming does not update song details on radio

After the latest Android update, the songs details will no longer update when changing songs. Only the first songs information will show on the radio. Connection is via bluetooth.

  • Visitor
  • After the latest Android update, the songs details will no longer update when changing songs. Only the first songs information will show on the radio. Connection is via bluetooth.
  • Ver
  • Spotify Legend
  • 902 Views
  • 3 replies
  • 5 likes
  • Android
    Radio
  • 902 Views
  • 3 replies
  • 5 likes

Superuser Contribution Group session connection, sync and experience issues.

PlanMini Premium (1-week)CountryIndiaDeviceTried on: Micromax In Note 1, Samsung Galaxy Note 5, Samsung Galaxy A7 (2018)Operating SystemAndroid My Question or IssueI try creating a Group Session with my friend, but different songs keep playing. We tr...

  • Newbie
  • Plan Mini Premium (1-week) Country India Device Tried on: Micromax In Note 1, Samsung Galaxy Note 5, Samsung Galaxy A7 (2018) Operating System Android   My Question or Issue I try crea...
  • Eni
  • Moderator
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Google Assistant playing wrong version of song

PlanPremiumCountryIrelandDevicePixel 3Operating SystemAndroid 10 So I ask Google Assistant on my phone to play a song and often an incorrect version of a song is pulled from Spotify. This has been going on as long as I can remember. So one that previ...

  • Gig Goer
  • Plan Premium Country Ireland Device Pixel 3 Operating System Android 10       So I ask Google Assistant on my phone to play a song and often an incorrect version of a song i...
  • venom400
  • Roadie
  • 771 Views
  • 5 replies
  • 1 likes
  • 771 Views
  • 5 replies
  • 1 likes

Superuser Contribution Volume control lost Chromecast Audio

PlanPremium CountryUkraine DeviceMotorola Z2 Force Operating SystemAndroid 9 stock My Question or Issue After some time (3-20 min) lost cast volume control when casting to Chromecast Audio. Volume control working only when app active, and not working...

  • Regular
  • Plan Premium   Country Ukraine   Device Motorola Z2 Force   Operating System Android 9 stock       My Question or Issue     After some time (3...
  • slamhound
  • Gig Goer
  • 4261 Views
  • 24 replies
  • 1 likes
  • 4261 Views
  • 24 replies
  • 1 likes

Superuser Contribution Song details stuck on Audi MMI

PlanPremiumCountryPolandDeviceXiaomi Remi 5 Plus, Audi MMIOperating SystemAndroid 8.1.0 Recently I have problems with spotify and Audi MMI.When playing music via bluetooth, the progress bar sometimes gets stuck. Sometimes when changing songs using th...

  • Casual Listener
  • Plan Premium Country Poland Device Xiaomi Remi 5 Plus, Audi MMI Operating System Android 8.1.0     Recently I have problems with spotify and Audi MMI. When playing music ...
  • Jeremy
  • Spotify Legend
  • 1427 Views
  • 3 replies
  • 1 likes
  • 1427 Views
  • 3 replies
  • 1 likes

Superuser Contribution Bug: podcast episodes marked "played"

PlanFreeCountryU.S.DevicePixel 4a 5gOperating SystemAndroid 11My Question or IssuePodcast episodes marked "played" auto-play after a different episode is finished. Normally a played episode is skipped on auto next episode

  • Casual Listener
  • Plan Free Country U.S. Device Pixel 4a 5g Operating System Android 11 My Question or Issue Podcast episodes marked "played" auto-play after a different episode is finished. Normally a played...
  • Jeremy
  • Spotify Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Pausing in Car - Android

PlanPremiumCountryUSADeviceGalaxy s8/Car stereo/Bluetooth My Question or IssueFor some reason, for the past 2 days I have been experiencing a lot of pausing with Spotify while I'm in my car. I put my phone in my purse and lay it on the floor of my ca...

  • Newbie
  • Plan Premium Country USA Device Galaxy s8/Car stereo/Bluetooth     My Question or Issue For some reason, for the past 2 days I have been experiencing a lot of pausing with Spotify ...
  • Alex
  • Spotify Legend
  • 4885 Views
  • 5 replies
  • 1 likes
  • 4885 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Connect] Issue with Android 11

My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues with previous Android versions.

  • Visitor
  • My Spotify App stops playback when connected with a JBL Clip 3 speaker at intermittent times. The phone is a Samsung S10e which recently upgraded to Android 11 software. Did not have these issues wit...
  • Novy
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • Connect
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track title colour on "Artist Page" -> "Liked songs"- a UI, State and Responsiveness Issue,

PlanPremiumCountryUnited Kingdom Device(Galaxy Note Operating System(Android 9 (Pie)) My IssueHi,I'm a long-term Spotify user, and have an interest in User Experience design.I have noticed a slight UI discrepancy, along with some quite unexpected UI ...

inconsistent colouring.jpg search library.jpg track green.jpg 1.jpg
  • Casual Listener
  • Plan Premium Country United Kingdom   Device (Galaxy Note 😎 Operating System (Android 9 (Pie))   My Issue Hi, I'm a long-term Spotify user, and have an interest in Us...
  • MafeG
  • Spotify Legend
  • 439 Views
  • 1 replies
  • 0 likes
  • color
    Colour
    gray
    grey
    liked
    portishead
    songs
    UI
    UX
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes when I take pictures

Hi! I'm using the Pixel 3 XL with Spotify Premium and bluetooth earphones (Jabra Elite). My problem: When I take pictures with my phone while listening to music the Spotify App crashes.

  • Regular
  • Hi!   I'm using the Pixel 3 XL with Spotify Premium and bluetooth earphones (Jabra Elite). My problem: When I take pictures with my phone while listening to music the Spotify App crashes.
  • Eni
  • Moderator
  • 4226 Views
  • 5 replies
  • 1 likes
  • 4226 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify is trying to play

PremiumCountryBelgiumOperating SystemAndroid 11 My Question or IssueHello,I have this notification untill I start playing something, just because I've put the widget on the homescreen...How can I get rid of this?Thank you

  • Regular
  •   Premium Country Belgium Operating System Android 11   My Question or Issue Hello, I have this notification untill I start playing something, just because I've put the widget on t...
  • Alex
  • Spotify Legend
  • 663 Views
  • 1 replies
  • 1 likes
  • 663 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android] About Spotify Mi phone user bottom navigation bar immersion adaptation problem

About Spotify Mi phone user bottom navigation bar immersion adaptation problemHello, I'm glad to be here to communicate with you. I am a user of Xiaomi mobile phone. I found a problem when I was using Spotify.The navigation bar at the bottom of Xiaom...

  • Regular
  • About Spotify Mi phone user bottom navigation bar immersion adaptation problem Hello, I'm glad to be here to communicate with you. I am a user of Xiaomi mobile phone. I found a problem when I was ...
  • ming3342
  • Casual Listener
  • 614 Views
  • 4 replies
  • 2 likes
  • Android
  • 614 Views
  • 4 replies
  • 2 likes

Superuser Contribution [after update nothing will load]

Premium plan, Fairphone 3+, android 10. After an update of Spotify a few days ago, the only thing that loads in the app is home screen. As I try playing something from there, nothing will play. Load my library? Nothing but a loadscreen. Search for an...

  • Visitor
  • Premium plan, Fairphone 3+, android  10.  After an update of Spotify a few days ago, the only thing that loads in the app is home screen. As I try playing something from there, nothing wi...
  • CarlosE
  • Moderator
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artist name is NOT centered

Hi! So as of recently I've noticed how some artists name (inside of an Album or EP) isn't centered and it's just bugging me out wayyy more than it should. I'm on a Samsung Galaxy S21 with version: 8.6.72.1121

  • Casual Listener
  • Hi! So as of recently I've noticed how some artists name (inside of an Album or EP) isn't centered and it's just bugging me out wayyy more than it should.   I'm on a Samsung Galaxy S21 with ve...
  • Eni
  • Moderator
  • 499 Views
  • 3 replies
  • 1 likes
  • 499 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Equalizer stops working

PlanPremiumCountryGermanyDeviceLenovo Tab M10 FHD PlusOperating SystemAndroid 10 My Question or Issue The Equalizer stops working randomly or when I select a different track. When I open it, it starts again. The button shows it as active.

  • Casual Listener
  • Plan Premium Country Germany Device Lenovo Tab M10 FHD Plus Operating System Android 10   My Question or Issue   The Equalizer stops working randomly or when I select a different...
  • CarlosE
  • Moderator
  • 2115 Views
  • 3 replies
  • 0 likes
  • Other
  • 2115 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Auto - Liked songs under Artist Tab won't play

PlanPremiumCountryUSADeviceGalaxy S10 My Question or Issue. I select liked songs under the artist tab in Android Auto and instead of playing the liked songs for that specific artist, it plays the last liked song I added to my library.

  • Music Fan
  • Plan Premium Country USA Device Galaxy S10   My Question or Issue.  I select  liked songs under the artist tab in Android Auto and instead of playing the liked songs for that ...
  • Eni
  • Moderator
  • 31308 Views
  • 19 replies
  • 1 likes
  • 31308 Views
  • 19 replies
  • 1 likes