Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52164 Views
  • 67 replies
  • 25 likes
  • 52164 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882263 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882263 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27498 Views
  • 4 replies
  • 0 likes
  • 27498 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unhappy Premium user...

PlanPremiumCountryBrazilDeviceAsus Zenfone 6Operating SystemAndroid 11My Question or Issue I've noticed my Spotify now takes a looooong time to open when I start it.It was not like this before. Already tried cleaning, reinstalling and everything.Prob...

  • Music Fan
  • Plan Premium Country Brazil Device Asus Zenfone 6 Operating System Android 11 My Question or Issue   I've noticed my Spotify now takes a looooong time to open when I start it. It was ...
  • MafeG
  • Spotify Legend
  • 918 Views
  • 8 replies
  • 1 likes
  • 918 Views
  • 8 replies
  • 1 likes

Superuser Contribution Archivos locales no se descargan en android

Plan familiar premiumEspañaAndorid LG G7he seguido los pasos para introducir archivos locales, he creado la lista con el PC, le he dado a descargar. Con el movil en la misma red wifi, aplicacion reinstalada y actualizada, veo la lista le doy a descar...

  • Newbie
  • Plan familiar premium España Andorid LG G7 he seguido los pasos para introducir archivos locales, he creado la lista con el PC, le he dado a descargar. Con el movil en la misma red wifi, aplicac...
  • Ver
  • Spotify Legend
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car mode only in the car option issues

I am not sure if anyone else is having the same issue. But it is getting really annoying to have to constantly turn off car mode when I'm not in the car. I do love the car mode function but lately it's failing to recognize when I'm in the car and whe...

  • Casual Listener
  • I am not sure if anyone else is having the same issue. But it is getting really annoying to have to constantly turn off car mode when I'm not in the car. I do love the car mode function but lately it...
  • Eni
  • Moderator
  • 723 Views
  • 3 replies
  • 1 likes
  • Android
    bug
    car mode
  • 723 Views
  • 3 replies
  • 1 likes

Automix feature crashes app while in a playlist

So recently I've been experiencing crashes while listening to some playlist that has smooth transitions between songs, Spotify calls this feature Automix. It doesn't happen for every song transition but it does happen frequently. I'm not sure this is...

  • Newbie
  • So recently I've been experiencing crashes while listening to some playlist that has smooth transitions between songs, Spotify calls this feature Automix. It doesn't happen for every song transi...
  • Amayy
  • Spotify Star
  • 544 Views
  • 1 replies
  • 1 likes
  • 544 Views
  • 1 replies
  • 1 likes

Superuser Contribution Equalizer settings

Where did Android Equalizer settings go? They used to be in Settings > Audio Quality > Equalizer, but have disappeared. I use them intermittently for listening via wired headphones on my phone. I turn on the "Loudness" preset for low volume listening...

  • Music Fan
  • Where did Android Equalizer settings go? They used to be in Settings > Audio Quality > Equalizer, but have disappeared.   I use them intermittently for listening via wired headphones o...
  • Alex
  • Spotify Legend
  • 1952 Views
  • 6 replies
  • 3 likes
  • 1952 Views
  • 6 replies
  • 3 likes

Superuser Contribution "Listen on this phone" missing

PlanPremiumCountryNLDeviceOnePlusNordOperating SystemAndoid 11 My Question or IssueHi, I don't know if I'm going blind or if some UX experiment is fooling me: I can't get the Android Spotify app to play on the phone, after I connected to an external ...

jb07_0-1634918156664.png
  • Casual Listener
  • Plan Premium Country NL Device OnePlusNord Operating System Andoid 11   My Question or Issue Hi, I don't know if I'm going blind or if some UX experiment is fooling me: I can't get the...
  • CarlosE
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle and repeat buttons

PlanFreeCountryThe NetherlandsDeviceSony Xperia 5 IIOperating SystemAndroid 11 My Question or IssueUsing free Spotify on my laptop or tablet I can use shuffle and repeat on my personal playlists. In the app on my phone, the shuffle and repeat buttons...

  • Casual Listener
  •   Plan Free Country The Netherlands Device Sony Xperia 5 II Operating System Android 11   My Question or Issue Using free Spotify on my laptop or tablet I can use shuffle and re...
  • CarlosE
  • Moderator
  • 1670 Views
  • 6 replies
  • 0 likes
  • Shuffle repeat buttons
  • 1670 Views
  • 6 replies
  • 0 likes

Superuser Contribution playlist description

Plan: premiumDevice: Samsung A3Operating system: Android Issue: the full description on Android on the mobile app won't show - it shows only pieces, and won't expand when clicked upon either. The only time the description shows is when I press "edit"...

  • Newbie
  • Plan: premium Device: Samsung A3 Operating system: Android   Issue: the full description on Android on the mobile app won't show - it shows only pieces, and won't expand when ...
  • Eni
  • Moderator
  • 609 Views
  • 1 replies
  • 3 likes
  • Android
    bug
  • 609 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify now playing glitch on Galaxy Watch 4 (Wear OS)

PlanPremiumDevicesGalaxy Watch 4 (SM-R870) and Spotify 8.6.70.1102. Smartphone Poco M3 ProSpotify control panel on the watch just froze on one song, pause/change track buttons don't work at all. It shows that it plays song from my phone. I can change...

  • Casual Listener
  • Plan Premium Devices Galaxy Watch 4 (SM-R870) and Spotify 8.6.70.1102. Smartphone Poco M3 Pro Spotify control panel on the watch just froze on one song, pause/change track buttons don't work at a...
  • MafeG
  • Spotify Legend
  • 1179 Views
  • 3 replies
  • 0 likes
  • 1179 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music constantly skipping on bluetooth s21 ultra

I recently got the s21 ultra 5g, I upgraded from a s10+. On the s10+ I had 0 issues. But now on the s21, spotify is unusable when connecting to my car on Bluetooth. The music is constantly skipping cutting in and out almost every 10 to 20 seconds. Bu...

  • Casual Listener
  • I recently got the s21 ultra 5g, I upgraded from a s10+. On the s10+ I had 0 issues. But now on the s21, spotify is unusable when connecting to my car on Bluetooth. The music is constantly skipping c...
  • CarlosE
  • Moderator
  • 1065 Views
  • 3 replies
  • 0 likes
  • 1065 Views
  • 3 replies
  • 0 likes

Superuser Contribution Home screen only suggest 1 album per category

PlanPremiumCountryAustraliaDeviceOppo Reno ZOperating SystemAndroid 10, Color OS 7.1 My Question or IssueMy Spotify Home Screen recently changed and only shows one album/single per category. For example, New Releases For You only shows one album with...

  • Regular
  •   Plan Premium Country Australia Device Oppo Reno Z Operating System Android 10, Color OS 7.1   My Question or Issue My Spotify Home Screen recently changed and only shows one a...
  • Jeremy
  • Spotify Legend
  • 1572 Views
  • 12 replies
  • 2 likes
  • 1572 Views
  • 12 replies
  • 2 likes

Superuser Contribution Search button

Hello,i recently purchased an android radio, and when using the spotify app, there is no Home or Search button to the left, only 'my library" anybody know how i can search for songs ?

  • Newbie
  • Hello, i recently purchased an android radio, and when using the spotify app, there is no Home or Search button to the left, only 'my library" anybody know how i can search for songs ?  
  • MafeG
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app reports storage use incorrectly

PlanPremiumDeviceSamsung Galaxy S20, no SD cardOperating SystemAndroid 11, One UI 3.1 There is a bug with storage report or usage in Spotify application.In my case the app reports that downloads take up 8.7GB and cache is basically empty when in real...

  • Newbie
  • Plan Premium Device Samsung Galaxy S20, no SD card Operating System Android 11, One UI 3.1   There is a bug with storage report or usage in Spotify application. In my case the app report...
  • MafeG
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Podcasts] Sort Podcasts by Release Date

Please let us sort podcasts on mobile by the most recent episode release! I had it on mobile before the last recent update and can't sort that way now. Thanks

  • Visitor
  • Please let us sort podcasts on mobile by the most recent episode release! I had it on mobile before the last recent update and can't sort that way now. Thanks
  • MafeG
  • Spotify Legend
  • 2178 Views
  • 3 replies
  • 3 likes
  • Android
    Podcasts
  • 2178 Views
  • 3 replies
  • 3 likes

Superuser Contribution Xiaomi 11i dark mode and dark theme with Spotify get invisible button play

Fix this, doing test again. Button "Play" have same "background" color and color solid inside. In dark mode I have whole white color button "Play"

  • Newbie
  • Fix this, doing test again. Button "Play" have same "background" color and color solid inside. In dark mode I have whole white color button "Play" 
  • CarlosE
  • Moderator
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist sorting not working on Android

PlanPremiumCountryNorwayDeviceSony Xperia XZ1Operating SystemAndroid My Question or IssueWhen I select Your Library in Spotify on my Android phone, I always want to see my playlists, and I always want to see them ordered as _I_ ordered them. It _usua...

  • Music Fan
  • Plan Premium Country Norway Device Sony Xperia XZ1 Operating System Android   My Question or Issue When I select Your Library in Spotify on my Android phone, I always want to see my pl...
  • Svish
  • Music Fan
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bug: downloaded podcasts aren't available in Airplane Mode

PlanPremiumCountryUSADeviceLG G5Operating SystemAndroid 7.0 Spotify version: 8.6.70.1102 My Question or Issue On Wednesday I downloaded several podcasts in preparation for a long flight. (Airplane Mode the whole time, no Wi-Fi.) I was able to access ...

  • Casual Listener
  •   Plan Premium Country USA Device LG G5 Operating System Android 7.0   Spotify version: 8.6.70.1102   My Question or Issue   On Wednesday I downloaded several podcas...
  • Jeremy
  • Spotify Legend
  • 1315 Views
  • 1 replies
  • 0 likes
  • 1315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly is filled with songs that are already disliked

PlanPremiumCountry DeviceRedmi note 7Operating SystemAndroid My Question or IssueHey my Discover weekly playlist is getting more and more filled with songs i already disliked. First it was 1 or 2, which i thought was weird but now its up to 12. Do i ...

  • Newbie
  • Plan Premium Country   Device Redmi note 7 Operating System Android   My Question or Issue Hey my Discover weekly playlist is getting more and more filled with songs i already dis...
  • MafeG
  • Spotify Legend
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Other] No internet connection

Over and over again, I get the message "No internet connection". 1.000 MBit Download seems not to be enough.Youtube, Chrome, Signal, Whatsapp, and all other Apps have no issues. But the music streaming App Spotify seems to be very picky.

  • Roadie
  • Over and over again, I get the message "No internet connection". 1.000 MBit Download seems not to be enough. Youtube, Chrome, Signal, Whatsapp, and all other Apps have no issues. But the music strea...
  • Eni
  • Moderator
  • 471 Views
  • 2 replies
  • 0 likes
  • Android
    Other
  • 471 Views
  • 2 replies
  • 0 likes

Superuser Contribution App freezes and crashes all the time

PlanPremiumCountryGermanyDeviceHuawei P20 liteOperating SystemAndroid 10 My Question or IssueMy app has been freezing and crashing almost non-stop lately, so please help me: 1. I often have to open Spotify 4 - 6 times because it completely freezes up...

  • Visitor
  • Plan Premium Country Germany Device Huawei P20 lite Operating System Android 10   My Question or Issue My app has been freezing and crashing almost non-stop lately, so please help me: ...
  • Eni
  • Moderator
  • 2510 Views
  • 6 replies
  • 0 likes
  • Crash
    freeze
    locked screen
    podcast
    start
  • 2510 Views
  • 6 replies
  • 0 likes