Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60818 Views
  • 68 replies
  • 26 likes
  • 60818 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28385 Views
  • 5 replies
  • 0 likes
  • 28385 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution UI hasn't updated.

PlanPremiumCountryAustralia DeviceGoogle Pixel 4xlOperating SystemAndroid 11My Question or Issueas you can see in the first image, my premium account does not have the 2020 refresh ui, whereas in the second image, my free account i made 10 mintues ag...

Screenshot_20210214-183745.jpg Screenshot_20210214-183701.jpg
  • Casual Listener
  • Plan Premium Country Australia  Device Google Pixel 4xl Operating System Android 11 My Question or Issue as you can see in the first image, my premium account does not have the 20...
  • devildog5001
  • Casual Listener
  • 768 Views
  • 2 replies
  • 0 likes
  • lyrics
    UI
    UI Issue
    UI Upgrade Sucks
    UIX
  • 768 Views
  • 2 replies
  • 0 likes

Spotify doesn't work

My Spotify doesn't work at all. I open the app and all I see is a blank grey screen. I tried uninstalling and logging out. I've had this problem since yesterday afternoon.

  • Visitor
  • My Spotify doesn't work at all. I open the app and all I see is a blank grey screen. I tried uninstalling and logging out. I've had this problem since yesterday afternoon. 
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

I can't share anything on my Instagram story

PlanPremiumCountryPolandDeviceHuawei P40 lite Operating SystemAndroid 10 My Question or IssueI can't share anything on my Instagram story. When I try to, I'm just redirected to a camera view in my Instagram story. I already tried reinstalling the app...

  • Newbie
  •   Plan Premium Country Poland Device Huawei P40 lite  Operating System Android 10   My Question or Issue I can't share anything on my Instagram story. When I try to, I'm jus...
  • Emilia_8
  • Community Legend
  • 488 Views
  • 1 replies
  • 1 likes
  • 488 Views
  • 1 replies
  • 1 likes

Music comes on automatically

During the night Spotify just starts playing sleep songs. There is no way to turn it off, just able to pause it.PlanPremiumCountryUsaDeviceSamsung Galaxy 20)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify just begi...

  • Visitor
  • During the night Spotify just starts playing sleep songs. There is no way to turn it off, just able to pause it. Plan Premium Country Usa Device Samsung Galaxy 20) Operating System (iOS 10, A...
  • Emilia_8
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug report: Android Download slow

We have Spotify Premium Family for years. Our Wifi connection has at least 90mbit download. Usually Android updates about 1.000 songs in different playlist every Sunday morning after switchin to online mode in 5 minutes, highest Quality. For two week...

  • Regular
  • We have Spotify Premium Family for years. Our Wifi connection has at least 90mbit download. Usually Android updates about 1.000 songs in different playlist every Sunday morning after switchin to onli...
  • Mihail
  • Spotify Legend
  • 435 Views
  • 4 replies
  • 0 likes
  • 435 Views
  • 4 replies
  • 0 likes

History - what was the track i listened on cell phone?

Dear all, firstly thanks for spotify to exists. On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put thumbs down and the radio station rearanged. Even when I skip on last t...

  • Newbie
  • Dear all,   firstly thanks for spotify to exists.   On Saturday night I was listening to Krewella radio in my car on spotify when a super song started. But instead of thumbs up I put th...
  • MattSuda
  • Spotify Star
  • 319 Views
  • 1 replies
  • 1 likes
  • 319 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution History of played

I'm looking for a SIMPLE method to view my recently played tracks.. Not the playlist they were from but just a LIST - It would also be helpful to filter the list by time / date played. Is this possible for the Andriod phone itself? Do all devices syn...

  • Newbie
  • I'm looking for a SIMPLE method to view my recently played tracks.. Not the playlist they were from but just a LIST - It would also be helpful to filter the list by time / date played. Is this possib...
  • MattSuda
  • Spotify Star
  • 19248 Views
  • 3 replies
  • 12 likes
  • 19248 Views
  • 3 replies
  • 12 likes

Looking for my play History of songs that weren't in playlist!

hiI started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that after it was done I tried to replay it but couldnt go...

  • Casual Listener
  • hi I started my playlist recently and after spotify was through with it, it played some songs that I just loved but since I was in the car I couldnt check them etc. 1 Song though was soo great that ...
  • MattSuda
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

History of songs played in order

How come there's no wait to see the songs that were actually played if you hit the wrong button you can't find anythingIf you add songs to the place you and then they play or even if they don't play and then you swipe right or left it's all gone and ...

  • Casual Listener
  • How come there's no wait to see the songs that were actually played if you hit the wrong button you can't find anything If you add songs to the place you and then they play or even if they don't pla...
  • MattSuda
  • Spotify Star
  • 757 Views
  • 2 replies
  • 0 likes
  • 757 Views
  • 2 replies
  • 0 likes

how do I check my history

PlanFreeCountry United StatesDeviceSamsung Galaxy S8Operating SystemAndroidMy Question or IssueI've been trying to figure out how to check my history for the past half an hour, no luck

  • Casual Listener
  • Plan Free Country  United States Device Samsung Galaxy S8 Operating System Android My Question or Issue I've been trying to figure out how to check my history for the past half an hour,...
  • MattSuda
  • Spotify Star
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Andriod Listening History

Someone stole a pair of headphones that I own the other day, and I am trying to track down the time and location of when this happened. This would be a lot easier if I knew a time and date that I listened to a song, so I could eliminate times from my...

  • Newbie
  • Someone stole a pair of headphones that I own the other day, and I am trying to track down the time and location of when this happened. This would be a lot easier if I knew a time and date that I lis...
  • MattSuda
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! Song Play History

Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to this great song about a month or so ago, but can't r...

  • Newbie
  • Is there a way to see your complete play history on the app? Alternatively, if I were to log into my account on a desktop computer, would I be able to see my app's complete play list? I listened to t...
  • MattSuda
  • Spotify Star
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Where Did History Go?

I have the setting checked to carry on playing similar music at the ned of an album. Up until yesterday this has never worked & I've never been bothered. But yesterday at the end of an album, playback did continue with a coupe of tracks that are of i...

  • Casual Listener
  • I have the setting checked to carry on playing similar music at the ned of an album. Up until yesterday this has never worked & I've never been bothered. But yesterday at the end of an album, pla...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

Song History

I was listening to my playlists radio and heard a song I liked. I can't figure out the song title. I can't find a history option. It's annoying because I can see part of the album art on the left side of the screen but I can't click on it. How can I ...

  • Newbie
  • I was listening to my playlists radio and heard a song I liked. I can't figure out the song title. I can't find a history option. It's annoying because I can see part of the album art on the left sid...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

no thumb down in Radio.. it's 2020!!!

Premium on Android (latest/updated app). Just got back into premium.. can't believe it what a let down for basic stuff, all the times I switch back to Spotify. I hate you! So I love to listen to radios for discovering new music.Started a radio, found...

  • Visitor
  • Premium on Android (latest/updated app).   Just got back into premium.. can't believe it what a let down for basic stuff, all the times I switch back to Spotify. I hate you!   So I love...
  • samr81
  • Casual Listener
  • 1005 Views
  • 2 replies
  • 1 likes
  • Android
    disappointment
    Radio
    thumb down
  • 1005 Views
  • 2 replies
  • 1 likes

Superuser Contribution Single track loop turns off after next track button is pressed

PlanPremiumCountryJapanDeviceSamsung Galaxy 9+ / Windows 10 / web browser (assuming that the issue persists among the whole platform) My Question or Issue Player does not retain "repeat one track" (loop with "1" digit added to it). When the next trac...

  • Newbie
  • Plan Premium Country Japan Device Samsung Galaxy 9+ / Windows 10 / web browser (assuming that the issue persists among the whole platform)   My Question or Issue   Player does not ...
  • Alex
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on android auto - Spotify doesn't seem to be working right now

PlanPremiumCountryItalyDeviceNokia 7 plusOperating SystemAndroid One version 10 My Question or IssueIt's some week that Spotify does not work anymore on android auto.I tried to unistall the updates of Android auto and update to last version again. I ...

  • Regular
  • Plan Premium Country Italy Device Nokia 7 plus Operating System Android One version 10   My Question or Issue It's some week that Spotify does not work anymore on android auto. I trie...
  • Peter
  • Spotify Legend
  • 24100 Views
  • 18 replies
  • 3 likes
  • 24100 Views
  • 18 replies
  • 3 likes

Solved!!Superuser Contribution How to store offline music on the external SD card on andriod

first off thank you for the help if you responded very much appreciated. First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I want to move the app spotify to my SD card but it wont let me and its...

  • Newbie
  • first off thank you for the help if you responded very much appreciated.    First off, I have a samsung Galaxy S4 and no its not rooted and I really don't want to root it either but I w...
  • Alex
  • Spotify Legend
  • 650911 Views
  • 82 replies
  • 12 likes
  • 650911 Views
  • 82 replies
  • 12 likes

Superuser Contribution Se pausa solo! DESESPERANTE

Siempre use Spotify en mis celulares Galaxy S sin problemas. Pero desde hace unos días tengo el S8 y es insoportable usar Spotify. Se pausa solo constantemente. CAda 10 minutos tengo q sacar el celular del bolsillo para volver a poner play (con el ri...

  • Casual Listener
  • Siempre use Spotify en mis celulares Galaxy S sin problemas. Pero desde hace unos días tengo el S8 y es insoportable usar Spotify. Se pausa solo constantemente. CAda 10 minutos tengo q sacar el celul...
  • Alex
  • Spotify Legend
  • 187033 Views
  • 11 replies
  • 36 likes
  • 187033 Views
  • 11 replies
  • 36 likes

Superuser Contribution HOW TO DELETE OFFLINE SONGS

Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device?Greetings

  • Casual Listener
  • Hi how can i remove downloaded songs not only from playlist rather also from the cell phone device? Greetings
  • Alex
  • Spotify Legend
  • 336218 Views
  • 26 replies
  • 0 likes
  • 336218 Views
  • 26 replies
  • 0 likes