Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47168 Views
  • 66 replies
  • 25 likes
  • 47168 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880027 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880027 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Superuser Contribution music plays loudly after bluetooth disconnects from car

Plan: PremumFree/PremiumCountry:USA Device: Samsung Galaxy S10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have seen other posts about this dating back at le...

  • Visitor
  • Plan: Premum Free/Premium Country:USA   Device: Samsung Galaxy S10 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: Android (iOS 10, Android Oreo, Windows ...
  • Elena
  • Moderator
  • 760 Views
  • 1 replies
  • 0 likes
  • 760 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics arent showing in any songs even though my region supports them

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8+Operating SystemAndroid 9 My Question or IssueThe lyrics aren't showing for any song that I search for.Recently I found out that lyrics were added to Spotify as a new feature last month in my region. ...

  • Visitor
  • Plan Premium Country Paraguay Device Samsung Galaxy S8+ Operating System Android 9   My Question or Issue The lyrics aren't showing for any song that I search for. Recently I found ou...
  • Alex
  • Spotify Legend
  • 919 Views
  • 2 replies
  • 1 likes
  • Android
    lyrics
  • 919 Views
  • 2 replies
  • 1 likes

Superuser Contribution Song currently playing not marked green?

PlanPremiumCountrySwedenDeviceHuawei P30 pro My Question or IssueMost of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it isn't. Is this per design or a bug? I wish it was always marked green.

  • Regular
  • Plan Premium Country Sweden Device Huawei P30 pro  My Question or Issue Most of the time when I'm playing music the currently playing song is marked green in the list. But sometimes it is...
  • magnusthome
  • Regular
  • 647 Views
  • 4 replies
  • 0 likes
  • 647 Views
  • 4 replies
  • 0 likes

Superuser Contribution Shuffel trotz Premium

PlanPremiumCountryGermanyDeviceAdroidOperating SystemAndroid oreo My Question or IssueSeit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. Der shuffel-modus wird mir nicht angezeigt, kann also nicht über das icon de...

  • Visitor
  • Plan Premium Country Germany Device Adroid Operating System Android oreo   My Question or Issue Seit dem Update shuffelt spotify ausschließlich! Sowohl in playlists als auch in Alben. ...
  • Elena
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] settings different for same Spotify version.

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Atoto android headunit A6 standardOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 6My Question or IssueThe settings are different on my android phone from th...

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Atoto android headunit A6 standard Operating System (iOS 10, Android Oreo, Windows 10,etc.) An...
  • Mario
  • Spotify Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • Android 6.0
    Android Headunit
    Carview
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has buzzing noise on speaker on LG Android

I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium.Recently, as of this week, my spotify has a buzzing sound every other song played that can be best described as the buzzing that happens whe...

  • Newbie
  • I have an LG Stylo 3, specifically a model LGL84VL, with operating system Android 7.0. I have spotify premium. Recently, as of this week, my spotify has a buzzing sound every other song played that ...
  • Elena
  • Moderator
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify downloading songs stop current stream from playing

PlanPremiumCountryFranceDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueWhen I launch the app while connected on WiFi (or connect to WiFi while using the app) streaming of the current played song often stop and/or trying to na...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue When I launch the app while connected on WiFi (or connect to WiFi while u...
  • Mario
  • Spotify Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • connection
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs gone once again

I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before update it crashed when I opened 'liked', now it loa...

  • Regular
  • I've had problems with spotify liked/saved songs for a month. I've clean reinstalled the app multiple times, and each time when the update was available. Still, it's not working as it should. Before ...
  • Elena
  • Moderator
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song quality and volume changes every time I select a track, use manual skip, or the skip button.

So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I've tried turning off/changing normalize, the stream ...

  • Newbie
  • So the track volume and quality keeps going back and forth between normal and a lesser, quieter version. It changes each time I interact with a track, but will not fluctuate if I let it autoplay. I'v...
  • Mario
  • Spotify Legend
  • 616 Views
  • 2 replies
  • 0 likes
  • 616 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily drive audio book

PlanPremiumCountryGermany DeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueI searched for a audio book to listen to on a long drive. Since then my daily drive Playlist is messed up. Why is spotify playing one random chapter of differ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei p20 pro Operating System Android 9   My Question or Issue I searched for a audio book to listen to on a long drive. Since then my daily...
  • Elena
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Code Camera Icon Not Showing

PlanPremiumCountryUSADeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueI just don't have the camera icon at all when I click search, all I have is the mic icon. I have uninstalled and reinstalled, does this feature not exist anymore?

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy 7 Operating System Android   My Question or Issue I just don't have the camera icon at all when I click search, all I have is the mic ico...
  • Elena
  • Moderator
  • 2100 Views
  • 1 replies
  • 0 likes
  • 2100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer

PlanPremiumCountryBelarusDeviceXiaomi Redmi 6Operating SystemAndroid 9 My Question or IssueWhen i Open a Spotify app the equaliser is not active and i have to go to the settings, tap on the equaliser to activate it again.

  • Newbie
  • Plan Premium Country Belarus Device Xiaomi Redmi 6 Operating System Android 9   My Question or Issue When i Open a Spotify app the equaliser is not active and i have to go to the setti...
  • Alex
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canvas for podcast m

Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts !PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Ore...

  • Visitor
  • Hi I haven't found which room to put this request in but it would be a good idea if the canvas could be available for podcasts ! Plan Free/Premium Country France Device (iPhone 8, Samsung Galax...
  • Alex
  • Spotify Legend
  • 1026 Views
  • 1 replies
  • 3 likes
  • 1026 Views
  • 1 replies
  • 3 likes

Superuser Contribution Duplicate warning not displayed when adding recommended song

Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Quick add button on the same song. The song is added a...

  • Visitor
  • Open a playlist and go to the recommended songs at the bottom. Click on a recommended song and it will start playing. Manually add this song to the playlist. Return to your playlist and click the Qui...
  • Alex
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist folders in Android are not fully populated

My Question or IssueMany of my playlists are organized into folders. On the Web Player and Desktop apps (Windows, Linux), the playlist/folder organization appears as I would like it to be. However, some folders in the Android app are not populated wi...

Desktop.JPG Screenshot_20200815-143309.png
  • Newbie
  • My Question or Issue Many of my playlists are organized into folders. On the Web Player and Desktop apps (Windows, Linux), the playlist/folder organization appears as I would like it to be. However,...
  • Mihail
  • Spotify Legend
  • 409 Views
  • 1 replies
  • 2 likes
  • 409 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify playback issue with Navigation on Android Auto

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid OS 10 My Question or IssueI'm sure many have faced this issue but I'm not sure it has been fixed.I've tried this on two different phones, and it happens on both of them, so it seems...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android OS 10   My Question or Issue I'm sure many have faced this issue but I'm not sure it has been fixed. I...
  • Elena
  • Moderator
  • 967 Views
  • 1 replies
  • 0 likes
  • 967 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums or artists' profiles will display an "error" message and not open.

None of the below information is required. However, the more you PlanPremiumCountryMexicoDeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueI just installed the August 11, 2020 update on my phone, and after that, when I try to open a...

  • Newbie
  • None of the below information is required. However, the more you  Plan Premium Country Mexico Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue I just ins...
  • Ivan
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't log in bc it says I'm offline and the usual workaround don't work

PlanFree/PremiumCountrySpain, however I moved from Lithuania exactly 15 days ago (that might be part of the problem)DeviceSamsung J7 2017Operating SystemAndroid My Question or IssueI was listening to my music during the morning at home. I turned spot...

  • Casual Listener
  •   Plan Free/Premium Country Spain, however I moved from Lithuania exactly 15 days ago (that might be part of the problem) Device Samsung J7 2017 Operating System Android   My Ques...
  • Elena
  • Moderator
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music Titles and Artist Names

So i was wondering if there was a way to change song and artist names to the characters i'm familiar with. I listen to a lot of Japanese music, but i cannot read these names, nor type them in when i want to find a song or artist/group. For example, I...

  • Casual Listener
  • So i was wondering if there was a way to change song and artist names to the characters i'm familiar with. I listen to a lot of Japanese music, but i cannot read these names, nor type them in when i ...
  • Ivan
  • Spotify Legend
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can play music but podcasts are not playing correctly on my phone. I can play podcasts on desktop

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Elena
  • Moderator
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes