Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50911 Views
  • 66 replies
  • 25 likes
  • 50911 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881551 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881551 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27285 Views
  • 4 replies
  • 0 likes
  • 27285 Views
  • 4 replies
  • 0 likes

Recently can't download my music to sd card

PlanPremiumCountryIndonesiaDeviceASUS Zenfone Max M1Operating SystemAndroid Oreo My Question or IssueSo recently a notification pops up from Spotify, telling me that i'm about to download 500+ music. I thought maybe its about to redownload my saved p...

  • Visitor
  • Plan Premium Country Indonesia Device ASUS Zenfone Max M1 Operating System Android Oreo   My Question or Issue So recently a notification pops up from Spotify, telling me that i'm abou...
  • 270 Views
  • 0 replies
  • 1 likes
  • 270 Views
  • 0 replies
  • 1 likes

I Can't share music on Instagram stories

Hello.I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to date Device: Moto G6 PlusAndroid version: 9 (PPWS29.116-...

  • Newbie
  • Hello. I see many people sharing songs on Instagram stories, but I can't, why? When I try to share to Instagram there's no option "Instagram stories". Both apps (Instagram and Spotify) are up to dat...
  • 402 Views
  • 0 replies
  • 1 likes
  • 402 Views
  • 0 replies
  • 1 likes

Can't share to Facebook News Feed any more

PlanPremiumCountryUKDeviceLG V30Operating SystemAndroid 8.0.0 My Question or IssueI have noticed the last few times I've decided to share a song I've been listening to on Spotify to Facebook that it will only let me share it as a Story and doesn't gi...

  • Visitor
  • Plan Premium Country UK Device LG V30 Operating System Android 8.0.0   My Question or Issue I have noticed the last few times I've decided to share a song I've been listening to on Spo...
  • jsmith85
  • Visitor
  • 1426 Views
  • 2 replies
  • 4 likes
  • 1426 Views
  • 2 replies
  • 4 likes

Superuser Contribution Spotify will not recognize SD card

DeviceGalaxy S9+Operating SystemAndroid 9 with September security patch My Question or IssueSpotify refuses to acknowledge my SD card on my S9+. It has been this way since I bought this home. Google Play Music and any other app has absolutely no prob...

  • Regular
  •   Device Galaxy S9+ Operating System Android 9 with September security patch   My Question or Issue Spotify refuses to acknowledge my SD card on my S9+. It has been this way since I ...
  • davidaxxa
  • Regular
  • 898 Views
  • 3 replies
  • 1 likes
  • Android
    Galaxy
    S9+
  • 898 Views
  • 3 replies
  • 1 likes

Switching back to internal storage after every reboot

PlanPremiumCountryChileDeviceMotorola Moto G5 PlusOperating SystemAndroid 10 (Pixel Experience) My Question or IssueMy Spotify app keeps switching back to internal storage after every reboot, even though I have set it to "SD Card", thus re-downloadin...

  • Visitor
  • Plan Premium Country Chile Device Motorola Moto G5 Plus Operating System Android 10 (Pixel Experience)   My Question or Issue My Spotify app keeps switching back to internal storage af...
  • user-removed
  • Not applicable
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Solved!! SD card across multiple devices

Operating System: Android 9 Hi!I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/signal strength. So I would like to know the following:if I downlo...

  • Casual Listener
  • Operating System: Android 9   Hi! I would like to access songs on Spotify offline on my Android car radio. Unfortunately, it is not possible to hook it up to my home Wifi due to distance/sign...
  • Luan
  • Spotify Star
  • 1549 Views
  • 7 replies
  • 0 likes
  • 1549 Views
  • 7 replies
  • 0 likes

Standard Play non-shuffle

How can I set that shuffle play isn't the standard in playing playlists? PlanPremiumCountryGermany DeviceGoogle Pixel 3 XL Operating SystemAndroid 10 My Question or Issue

  • Newbie
  • How can I set that shuffle play isn't the standard in playing playlists?   Plan Premium Country Germany  Device Google Pixel 3 XL  Operating System Android 10   My Ques...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Where are the downloaded local files from playlist are saved

DeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueHi,if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can play it there, too. My Question is: Where are those files stored?I'm tr...

  • Visitor
  • Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Hi, if I add local files to my playlist on my pc, my phone will donwload it, if it's in the same wifi and I can p...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

Spotify completely unstable on my Redmi Note 8 Pro Device

PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 8 ProOperating SystemMIUI 10.4.2.0 My Question or Issue The app freezes (sometimes even the entire phone) when you click on the 3 vertical dots of the song that need to open the menu or if I wanted to c...

  • Visitor
  • Plan Premium Country Turkey Device Xiaomi Redmi Note 8 Pro Operating System MIUI 10.4.2.0   My Question or Issue   The app freezes (sometimes even the entire phone) when you clic...
  • 1070 Views
  • 0 replies
  • 0 likes
  • Android
    freeze
    Spotify
  • 1070 Views
  • 0 replies
  • 0 likes

Problema com outras opções

Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava na tela porém a música continua rodando, não consigo...

  • Casual Listener
  • Estou com problema ao acionar as outras opções, no botão de três pontinhos, a extensão para compartilhar músicas ou mesmo abrir o perfil do artista ou álbum. quando toco no botão o aplicativo trava n...
  • 481 Views
  • 0 replies
  • 3 likes
  • conta
  • 481 Views
  • 0 replies
  • 3 likes

Denon AVR-S640H - Spotify App not working

It looks like many other people wrote about it. There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Denon installed. So here is my issue - I have many albums dow...

  • Casual Listener
  • It looks like many other people wrote about it.  There is no simple solution to that - I tried to reinstall Spotify app on my Samsung Phone and also ensured I have the latest firmware of my Deno...
  • DanDanDanDan10
  • Casual Listener
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

How to disable this is playlists

So I like to listen to artists' full discography on shuffle but it's not possible anymore because of the This is playlists. For example, if I go to Lady Gaga's page and start playing her music, Spotify automatically starts playing the This is: Lady G...

  • Casual Listener
  • So I like to listen to artists' full discography on shuffle but it's not possible anymore because of the This is playlists. For example, if I go to Lady Gaga's page and start playing her music, Spoti...
  • Aublob
  • Music Fan
  • 796 Views
  • 1 replies
  • 2 likes
  • 796 Views
  • 1 replies
  • 2 likes

automatic download of songs being played

Hi all, I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet. I found out that spotify is automatically downloading songs that are being played on my phone (Huawei P20 lite, Android). I che...

  • Casual Listener
  • Hi all,   I have a quite general question regarding spotify and I cannot seem to find the answer in spotify or the internet.  I found out that spotify is automatically downloading songs ...
  • Delmonte
  • Regular
  • 814 Views
  • 5 replies
  • 2 likes
  • 814 Views
  • 5 replies
  • 2 likes

Android double notifications

Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"? I'm using headphones via headphone jack too. CountryAustraliaDeviceSamsung Galaxy 9+

Screenshot_20191122-054927_Chrome.jpg
  • Visitor
  • Why do I have two notifications in my S9+ swipe down menu and how do I remove the "Spotify Connections"?  I'm using headphones via headphone jack too.    Country Australia Device ...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How to stop podcasts from automatically playing

PlanPremiumCountryUSA Device Samsung Galaxy 7Operating System Android My Question or IssueThe new podcast suggestions are autoplaying. I pay for music not podcasts. How can I stop this major annoyance? To be clear, I never want to hear people talking...

  • Music Fan
  •   Plan Premium Country USA  Device Samsung Galaxy 7 Operating System Android    My Question or Issue The new podcast suggestions are autoplaying. I pay for musi...
  • SpeedyMan
  • Music Fan
  • 3527 Views
  • 2 replies
  • 3 likes
  • 3527 Views
  • 2 replies
  • 3 likes

Few downloaded songs are deleted from sd card (offline mode)

This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to listen to the song again. But it wan't available fo...

  • Visitor
  • This morning I listened to a song I recently added to my playlist, which I made available offline. Then I closed the app and pursued my duties. A few minutes ago I opened Spotify again and wanted to ...
  • user-removed
  • Not applicable
  • 521 Views
  • 2 replies
  • 0 likes
  • Android
    offline mode
    songs deleted from SD card
  • 521 Views
  • 2 replies
  • 0 likes

Enough with this.

I'm a fellow android user using Spotify Premium daily for 3+ years, and I am so frustrated with how nonchalant and indifferent the whole company is regarding features, and the 'Idea' system that I believe that this post would resonate with at least s...

  • Regular
  • I'm a fellow android user using Spotify Premium daily for 3+ years, and I am so frustrated with how nonchalant and indifferent the whole company is regarding features, and the 'Idea' system that I be...
  • 821 Views
  • 0 replies
  • 6 likes
  • Android
    green circle
    laggy spotify
    Search
    slow loading
    slow spotify
    sorting
    swipe to search
  • 821 Views
  • 0 replies
  • 6 likes

Spotify gets disconnected every couple of minutes

PlanPremium CountryIsrael DeviceLG G6Operating SystemAndroid My Question or Issue My Spotify keeps getting disconnected every couple of minutes, i need to reset the device or close the Internet and open it again to have it connected...I tired uninsta...

  • Visitor
  •   Plan Premium  Country Israel  Device LG G6 Operating System Android  My Question or Issue   My Spotify keeps getting disconnected every couple of minutes, i need...
  • nickmcpimpson
  • Regular
  • 1176 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1176 Views
  • 2 replies
  • 0 likes

Spotify automatically saving albums to library and downloading them

PlanPremiumCountryUSADevicePixel 3a XLOperating SystemAndroid 10 My Question or IssueHi all, Starting a few weeks ago, the Spotify app would display a "Downloading" notification every time I launched it. After some digging, I found a number of albums...

  • Regular
  • Plan Premium Country USA Device Pixel 3a XL Operating System Android 10   My Question or Issue Hi all,   Starting a few weeks ago, the Spotify app would display a "Downloading" ...
  • 442 Views
  • 0 replies
  • 4 likes
  • 442 Views
  • 0 replies
  • 4 likes

Downloads not working on mobile

PlanPremiumCountryUnited States of AmericaDeviceLG V20Operating SystemAndroid Nougat My Question or IssueYesterday evening, I downloaded around 10 new songs to put on my playlist. I put them on playlist one by one. After I finished adding them all I ...

  • Casual Listener
  • Plan Premium Country United States of America Device LG V20 Operating System Android Nougat   My Question or Issue Yesterday evening, I downloaded around 10 new songs to put on my play...
  • ofthemasses
  • Regular
  • 595 Views
  • 1 replies
  • 1 likes
  • 595 Views
  • 1 replies
  • 1 likes