Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47450 Views
  • 66 replies
  • 25 likes
  • 47450 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880191 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880191 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26887 Views
  • 4 replies
  • 0 likes
  • 26887 Views
  • 4 replies
  • 0 likes

Music downloads do not remain offline

PlanPremium familiarCountryBrazilDeviceMotorola Moto E4Operating SystemAndroid 7.1.1Spotify version 8.5.32.889 My Question or IssueThe songs are downloaded in the android app, but do not stay offline. I download the songs, but when I try to listen of...

  • Newbie
  • Plan Premium familiar Country Brazil Device Motorola Moto E4 Operating System Android 7.1.1 Spotify version 8.5.32.889  My Question or Issue The songs are downloaded in the androi...
  • 295 Views
  • 0 replies
  • 2 likes
  • Offline Android
  • 295 Views
  • 0 replies
  • 2 likes

Application not always stopping...

Plan: PremiumCountry: FrDevice: Huawei P10 LiteOperating System: Android 8.0.0My Question or IssueThe application is not always stopping when I close it. I mean that I can't see a trace of Spotify on my phone (nothing in the running applications list...

  • Visitor
  • Plan: Premium Country: Fr Device: Huawei P10 Lite Operating System: Android 8.0.0 My Question or Issue The application is not always stopping when I close it. I mean that I can't see a trac...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify changes from SD card to internal storage at every reboot

PlanPremiumCountryGermanyDeviceSamsung Galaxy Edge 7Operating SystemAndroid Pie My Question or IssueUnlike the link here the bug is not fixed. If I install Spotify and check my default storage for music, my SD card is already selected. I download som...

  • Newbie
  • Plan Premium Country Germany Device Samsung Galaxy Edge 7 Operating System Android Pie   My Question or Issue Unlike the link here the bug is not fixed. If I install Spotify and check ...
  • Atexor
  • Music Fan
  • 698 Views
  • 1 replies
  • 1 likes
  • bug
    sd card
  • 698 Views
  • 1 replies
  • 1 likes

Freeze in Redmi Note 8 Pro

PlanFamilyCountryIrelandDeviceXiaomi Redmi Note 8 Pro 128GBOperating SystemMIUI Global 10.4.5 (Android 9)My Question or IssueFrom any screen that at the top right corner the three dots are showing (player, playlist view, album, artist...) in this dev...

  • Regular
  • Plan Family Country Ireland Device Xiaomi Redmi Note 8 Pro 128GB Operating System MIUI Global 10.4.5 (Android 9) My Question or Issue From any screen that at the top right corner the three d...
  • corsario
  • Regular
  • 1967 Views
  • 5 replies
  • 2 likes
  • Android
    Redmi
    Xiaomi
  • 1967 Views
  • 5 replies
  • 2 likes

Songs not adding to liked from radio or the playlist I have selected

I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio.I was so disappointed when this happened last night, because I heard a song by chance that I absolutely loved, did the above things and now I can't find it o...

  • Casual Listener
  • I have noticed recently that occasionally Spotify isn't adding songs to playlists from Radio. I was so disappointed when this happened last night, because I heard a song by chance that I absolutely ...
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Green Circle of Death

PlanPremiumCountry Device(Samsung Galaxy s9+)Operating System( Android Oreo) My Question or Issue Green Circle of Death constantly showing up. Clean installs, cache clear nothing works. When you try to access song, album, podcast, search. Even downlo...

  • Music Fan
  •   Plan Premium Country   Device (Samsung Galaxy s9+) Operating System ( Android Oreo)   My Question or Issue   Green Circle of Death constantly showing up. Clean ...
  • jjwren
  • Music Fan
  • 2668 Views
  • 11 replies
  • 0 likes
  • 2668 Views
  • 11 replies
  • 0 likes

[Android 10] Hey Google, I like this song

PlanPremiumCountryBelgiumDeviceOnePlus 6Operating SystemAndroid 10 - unRooted My Question or IssueSince updating to Android 10, the Google Assistant command "Hey Google, I like this song" or "Hey Google, thumbs up this song" are no longer working.On ...

  • Regular
  • Plan Premium Country Belgium Device OnePlus 6 Operating System Android 10 - unRooted   My Question or Issue Since updating to Android 10, the Google Assistant command "Hey Google, I li...
  • Luan
  • Spotify Star
  • 714 Views
  • 3 replies
  • 0 likes
  • 714 Views
  • 3 replies
  • 0 likes

No internet connection ?? What about my cell phone provider?

Hi, I have a paid subscription with Spotify. My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889The ongoing issue I have is seeing 'there is no internet connection' when using the Spotify app on my phone especially wh...

  • Regular
  • Hi, I have a paid subscription with Spotify.  My phone, a Samsung Note 10 Plus - Android 9, One UI 1.5, Spotify Version 8.5.32.889 The ongoing issue I have is seeing 'there is no internet con...
  • 593 Views
  • 0 replies
  • 3 likes
  • 593 Views
  • 0 replies
  • 3 likes

BUG: Need to start android app twice for premium stuff to work.

PlanPremiumCountrySwedenDeviceSamsung Galaxy 9Operating SystemAndroid-version: 9Grundversion:4.9.59-16947752 My Question or IssueThe first time I open Spotify it does not recognize that my account have premium. GIVENI have a premium account. I turn o...

  • Visitor
  • Plan Premium Country Sweden Device Samsung Galaxy 9 Operating System Android-version: 9 Grundversion: 4.9.59-16947752     My Question or Issue The first time I open Spotify it ...
  • 445 Views
  • 0 replies
  • 0 likes
  • bug
    Premium
    Restart needed
  • 445 Views
  • 0 replies
  • 0 likes

Delete

Delete

  • Casual Listener
  • Delete
  • florispols
  • Newbie
  • 527 Views
  • 1 replies
  • 1 likes
  • 527 Views
  • 1 replies
  • 1 likes

My saved music always gone and need redownload

Everytime i saved my music on my storage, it's only there for a week and i need to redownload the music again.But it can last more if i changes my storage to save the music to internal. And I always need to redownload, it's annoying..I used premium a...

  • Casual Listener
  • Everytime i saved my music on my storage, it's only there for a week and i need to redownload the music again. But it can last more if i changes my storage to save the music to internal. And I alway...
  • conniezz
  • Casual Listener
  • 460 Views
  • 2 replies
  • 1 likes
  • 460 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify doesnt connect to Alexa.

I am using latest android os with 3rd generation Alexa (it also doesnt connect to my older Alexa or Dot). It just hangs on the connecting status. Occasionally it will connect but the tracks wont play. This is a recent thing as it used to work fine. P...

  • Regular
  • I am using latest android os with 3rd generation Alexa (it also doesnt connect to my older Alexa or Dot). It just hangs on the connecting status. Occasionally it will connect but the tracks wont play...
  • Petya
  • Community Legend
  • 9296 Views
  • 27 replies
  • 0 likes
  • 9296 Views
  • 27 replies
  • 0 likes

Playlist order on Android

My Question or IssueI can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop.I'd love for it to go back to the user created playlist order.It's...

  • Casual Listener
  • My Question or Issue I can't remember when, but at some point in the last few months, the mobile app for android does not let you put your playlists in custom order like on the desktop. I'd love fo...
  • 329 Views
  • 0 replies
  • 0 likes
  • Playlists Android App
  • 329 Views
  • 0 replies
  • 0 likes

Playlist order on mobile phone vs desktop

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid 10 My Question or IssueHelloFor a few months, I cannot figure out why my playlist order has changed.I'm not talking about the song order within a playlist, but my overall playlists names and ...

  • Newbie
  •   Plan Premium Country USA Device Pixel XL Operating System Android 10   My Question or Issue Hello For a few months, I cannot figure out why my playlist order has changed. I'm...
  • 256 Views
  • 0 replies
  • 1 likes
  • 256 Views
  • 0 replies
  • 1 likes

Playback not following sort order with shuffle off

PlanPremiumCountryDKDeviceSamsung Galaxy a70Operating SystemAndroid 9 My Question or IssueOn premium, with shuffle off, sorted by artist, I like to play the first song of an artist or album in a bigger playlist and listen to it in the sorted sequence...

  • Visitor
  • Plan Premium Country DK Device Samsung Galaxy a70 Operating System Android 9   My Question or Issue On premium, with shuffle off, sorted by artist, I like to play the first song of an ...
  • emberins
  • Music Fan
  • 523 Views
  • 3 replies
  • 4 likes
  • 523 Views
  • 3 replies
  • 4 likes

Solved!! [Mobile] Playlist Won't Play Properly

PlanFreeCountry DeviceMoto g7Operating System My Question or IssueMy Spotify playlist on my mobile device won't play properly. Originally I had the option to choose individually a song I wish to listen to without a problem, and without having to be c...

  • Visitor
  •   Plan Free Country   Device Moto g7 Operating System     My Question or Issue My Spotify playlist on my mobile device won't play properly. Originally I had the option ...
  • Emilia_8
  • Community Legend
  • 1244 Views
  • 1 replies
  • 0 likes
  • 1244 Views
  • 1 replies
  • 0 likes

[Android] I can't share music to instagram stories

PlanPremiumCountryPoland Device(Xiaomi Redmi Note 7)Operating System(Android) My Question or IssueI can't share music to instagram stories. I already reinstalled and updated both apps. I can only share music to instagram direct.

  • Visitor
  • Plan Premium Country Poland  Device (Xiaomi Redmi Note 7) Operating System (Android)   My Question or Issue I can't share music to instagram stories. I already reinstalled and upd...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Default Storage location switches to Internal after every phone reboot

Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I have to manually switch off "download" on everything a...

  • Newbie
  • Every time my phone restarts (system update or ran out of battery) or Spotify updates the default storage location changes to Internal. When this happens all the downloads become unplayable and I hav...
  • 307 Views
  • 0 replies
  • 1 likes
  • 307 Views
  • 0 replies
  • 1 likes

App crashing when opening the context menu for songs albums or playlist :(

I have tried different versions of the app and they all have the same problem ... Except for Spotify lite.Edit: the share button at the bottom right of the now playing screen also crashes the app. CRASH LOG: "https://del.dog/veqayequmu.makefile" I ha...

  • Casual Listener
  • I have tried different versions of the app and they all have the same problem ... Except for Spotify lite. Edit: the share button at the bottom right of the now playing screen also crashes the app. ...
  • chris_uk1
  • Casual Listener
  • 1523 Views
  • 2 replies
  • 0 likes
  • 1523 Views
  • 2 replies
  • 0 likes

Google voice command to play "Liked Songs" playlist

“Okay Google, play my music." Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first.The reality now: First song will play in alphabetical order. For...

  • Regular
  • “Okay Google, play my music."   Your expectation(and how it used to be): Give the voice command and then have your "Liked Songs" playlist play in order of newest songs added to play first. Th...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes