Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60813 Views
  • 68 replies
  • 26 likes
  • 60813 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28384 Views
  • 5 replies
  • 0 likes
  • 28384 Views
  • 5 replies
  • 0 likes

Spotify crashing

PlanPremiumCountryUKDeviceSony Xperia XZ3Operating SystemAndroid Pie My Question or IssueHi everyone. Would really be grateful for some help. Over the last few months my Spotify app has been getting progressively slower to the point where it can take...

  • Regular
  • Plan Premium Country UK Device Sony Xperia XZ3 Operating System Android Pie   My Question or Issue Hi everyone. Would really be grateful for some help.   Over the last few month...
  • Luan
  • Spotify Star
  • 4294 Views
  • 8 replies
  • 0 likes
  • Android
    Crash
    force close
  • 4294 Views
  • 8 replies
  • 0 likes

Spotify Connect to Sonos not working in one account of Family Premium

Plan Premium FamilyCountry GermanyDevice AnyOperating System Any We are running a setup with several Sonos speakers and connect from different devices (Iphone/Mac/Android) via Spotify Connect.Although the different Sonos Speakers are shown in the Son...

  • Casual Listener
  •   Plan Premium Family Country Germany Device Any Operating System Any   We are running a setup with several Sonos speakers and connect from different devices (Ipho...
  • Luan
  • Spotify Star
  • 4007 Views
  • 5 replies
  • 1 likes
  • 4007 Views
  • 5 replies
  • 1 likes

Problems logging in on Android Spotify app

PlanFreeCountryUSADeviceMoto X4Operating SystemAndroid 9 My Question or IssueOk, so my problem started when I opened the Spotify app on my phone one day and I was logged out. I saw this as no big deal and tried signing in under my account but it told...

  • Visitor
  • Plan Free Country USA Device Moto X4 Operating System Android 9   My Question or Issue Ok, so my problem started when I opened the Spotify app on my phone one day and I was logged out....
  • OneByBoo
  • Roadie
  • 1337 Views
  • 1 replies
  • 0 likes
  • 1337 Views
  • 1 replies
  • 0 likes

Cast not working to Chromecast audio

Cannot cast to Chromecast audio. No connection made at all. Have done factory reset on CCA and set up is good, including sounds coming through speaker. Have rebooted phone and still no joy. Updated Spotify this morning and still nothing.UKOneplus3CCA...

  • Casual Listener
  • Cannot cast to Chromecast audio. No connection made at all. Have done factory reset on CCA and set up is good, including sounds coming through speaker. Have rebooted phone and still no joy. Updated S...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Spotify Connect - Android App - Fail to Stream

PlanPremiumCountryAustrallisDeviceGalaxy Note 10+Operating SystemOreo My Question or IssueI have a Denon HEOS 2 receiver which supports Spotify Connect. I'm able to view the device on my Android phone under "Connect to a device". However, when I try ...

  • Newbie
  •   Plan Premium Country Australlis Device Galaxy Note 10+ Operating System Oreo   My Question or Issue I have a Denon HEOS 2 receiver which supports Spotify Connect.   I'm ...
  • markryder53
  • Newbie
  • 448 Views
  • 1 replies
  • 0 likes
  • Android
  • 448 Views
  • 1 replies
  • 0 likes

Spotify breaks immersive mode on android 10

DevicePixel 4XLOperating SystemAndroid 10/Q My Question or IssueSpotify breaks the immersive mode on my android device, and it's really annoying.The immersive mode is basically the "fullscreen" mode, that automatically activates for fullscreen apps, ...

  • Newbie
  • Device Pixel 4XL Operating System Android 10/Q   My Question or Issue Spotify breaks the immersive mode on my android device, and it's really annoying. The immersive mode is basically the...
  • 1634 Views
  • 0 replies
  • 0 likes
  • 1634 Views
  • 0 replies
  • 0 likes

Synced icon disappeared in album view with last update

Hi, I'm using Spotify on Android using a Samsung A5 and since an update last week, album view doesn't show which tracks are synced anymore (with the green arrow). It is still showing in Playlist view though. Is that a bug or a new behavior to be expe...

  • Regular
  • Hi,   I'm using Spotify on Android using a Samsung A5 and since an update last week, album view doesn't show which tracks are synced anymore (with the green arrow). It is still showing in Play...
  • user-removed
  • Not applicable
  • 4115 Views
  • 4 replies
  • 1 likes
  • 4115 Views
  • 4 replies
  • 1 likes

Album Shows Up in Google Search but Won't Play in App

Hi!I am attempting to listen to "The Spell" by the band Alphabeat. Their other albums are all available, but I can't find this one through the app. When I Google search it shows up, but when I click the link to play it in the app, the album shows up ...

  • Visitor
  • Hi! I am attempting to listen to "The Spell" by the band Alphabeat. Their other albums are all available, but I can't find this one through the app. When I Google search it shows up, but when I ...
  • 1108 Views
  • 0 replies
  • 0 likes
  • 1108 Views
  • 0 replies
  • 0 likes

FITBIT VERSA

Plan PremiumCountry usaDevice Samsung S8, FITbit VERSAOperating SystemAndroidFITBIT32.68.9.15My Question or IssueThe spotify widget does not launch within the fitbit versa (1/"original").i've installed and reinstalled the application on my phone and ...

  • Casual Listener
  • Plan Premium Country usa Device Samsung S8, FITbit VERSA Operating System Android FITBIT32.68.9.15 My Question or Issue The spotify widget does not launch within the fitbit versa (1/"origi...
  • 1341 Views
  • 0 replies
  • 0 likes
  • Fitbit
  • 1341 Views
  • 0 replies
  • 0 likes

Versa 2 + pixel 2 Spotify HR

PlanPremiumCountryUnited StatesDevicePixel 2 and Fitbit versa 2Operating SystemAndroid 10 My Question or IssueI keep trying to connect Spotify to my Fitbit versa 2. I've uninstalled/reinstalled the app, restarted both the phone and watch as well as h...

  • Casual Listener
  • Plan Premium Country United States Device Pixel 2 and Fitbit versa 2 Operating System Android 10   My Question or Issue I keep trying to connect Spotify to my Fitbit versa 2. I've unin...
  • bluemymind
  • Casual Listener
  • 3896 Views
  • 3 replies
  • 1 likes
  • 3896 Views
  • 3 replies
  • 1 likes

App is not loading on Moto G6 Plus

PlanPremiumCountryGermanyDeviceMotorola Moto G6 PlusOperating SystemAndroid 9 My Question or IssueSince at least one month i can't use the Spotify App cause it's very slow and the loading times are way too long. I've reinstalled the App about 4 times...

  • Casual Listener
  • Plan Premium Country Germany Device Motorola Moto G6 Plus Operating System Android 9   My Question or Issue Since at least one month i can't use the Spotify App cause it's very slow an...
  • Luan
  • Spotify Star
  • 3172 Views
  • 3 replies
  • 0 likes
  • 3172 Views
  • 3 replies
  • 0 likes

Lock screen controls

PlanFree/PremiumCountry DeviceSamsung Galaxy S10 plusOperating SystemAndroid 9 My Question or IssueI know this topic has been discussed ad nauseum, however I'm still having issues. Seems like I've narrowed it down, at least on my device. The lock scr...

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung Galaxy S10 plus Operating System Android 9   My Question or Issue I know this topic has been discussed ad nauseum, however I'm still hav...
  • Warrior75
  • Casual Listener
  • 1780 Views
  • 1 replies
  • 0 likes
  • bluetooth
    controls
    lock screen
    pause
    Play
  • 1780 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank Homepage

PlanPremiumCountryIrelandDeviceOnePlus 6Operating SystemAndroid Pie, Windows 10 My Question or IssueMy homepage on both my android app and desktop have both gone blank, no options to do anything. The desktop says please try again but thats it.None of...

  • Newbie
  •   Plan Premium Country Ireland Device OnePlus 6 Operating System Android Pie, Windows 10   My Question or Issue My homepage on both my android app and desktop have both gone blan...
  • stefabolous
  • Regular
  • 4221 Views
  • 4 replies
  • 0 likes
  • 4221 Views
  • 4 replies
  • 0 likes

Next Song action Tasker bug

PlanPremiumCountryFranceDeviceOnePlus 3TOperating SystemAndroid Pie My Question or IssueHi everyone, I am having a bit of an issue with using Spotify with Tasker or a Flic Button (Flic is a Bluetooth button used for automating tasks, I stuck one to m...

  • Newbie
  • Plan Premium Country France Device OnePlus 3T Operating System Android Pie   My Question or Issue Hi everyone,   I am having a bit of an issue with using Spotify with Tasker or ...
  • 1264 Views
  • 0 replies
  • 0 likes
  • 1264 Views
  • 0 replies
  • 0 likes

downloaded playlists

PlanPremiumCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid 9My Question or IssueI have a quick question about downloaded playlists. Can Spotify play automaticly offline a downloaded playlist even if my data is active? The reason is that it...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy 9 Operating System Android 9 My Question or Issue I have a quick question about downloaded playlists. Can Spotify play automaticly offline a...
  • 988 Views
  • 0 replies
  • 0 likes
  • 988 Views
  • 0 replies
  • 0 likes

Local files on android

PlanPremium (family)CountryThe NetherlandsDeviceHuawei Mate 10 LiteOperating SystemAndroid My Question or IssueI have some local files downloaded on my laptop and everything is fine, I can listen tot the music whitout any trouble. Buy when I try to d...

  • Visitor
  •   Plan Premium (family) Country The Netherlands Device Huawei Mate 10 Lite Operating System Android   My Question or Issue I have some local files downloaded on my laptop and eve...
  • 1141 Views
  • 0 replies
  • 0 likes
  • 1141 Views
  • 0 replies
  • 0 likes

Spotify connect won't allow for picking songs to desktop, only shuffle

PlanFreeCountryUSDeviceNokia 8, Windows 10 PCOperating SystemAndroid 9, Windows 10 My Question or IssueI have been using Spotify connect for a while, probably 3-5 months, and it's come in handy whenever I play music through my PC, as I could control ...

  • Newbie
  • Plan Free Country US Device Nokia 8, Windows 10 PC Operating System Android 9, Windows 10   My Question or Issue I have been using Spotify connect for a while, probably 3-5 months, and...
  • AudiBeFree
  • Newbie
  • 719 Views
  • 1 replies
  • 1 likes
  • 719 Views
  • 1 replies
  • 1 likes

Superuser Contribution Has Spotify removed the option to list the liked songs in the ALBUMs?

PlanFree/PremiumCountry DeviceOnePlus 6Operating SystemAndroid My Question or Issue I no longer see the liked songs in the ALBUMs. Example: When I like any song, say song no. 4 of an album containing 10 songs, I see the song in the SONGS list but not...

  • Visitor
  • Plan Free/Premium Country   Device OnePlus 6 Operating System Android   My Question or Issue   I no longer see the liked songs in the ALBUMs. Example: When I like any song, ...
  • Katerina
  • Spotify Legend
  • 780 Views
  • 2 replies
  • 0 likes
  • 780 Views
  • 2 replies
  • 0 likes

Spotify crashes when three dots are clicked on a song

PlanPremiumCountryNew ZealandDeviceUmidigi F1Operating SystemAndroid 9 My Question or IssueWhen I click the three dots on a song spotify crashes, which is annoying if you want to add a song to a playlist.I am aware that this issue is happening to oth...

  • Casual Listener
  •   Plan Premium Country New Zealand Device Umidigi F1 Operating System Android 9   My Question or Issue When I click the three dots on a song spotify crashes, which is annoying if...
  • mustbeinfamy
  • Visitor
  • 1024 Views
  • 1 replies
  • 6 likes
  • 1024 Views
  • 1 replies
  • 6 likes

Superuser Contribution Forever downloading nothing

PlanPremium CountryUKDeviceSamsung A80Operating SystemLatest android My Question or IssueSpotify is forever downloading 5 songs, no matter what. I force quit the app, reopen, and its off again. It actually isnt downloading anything, its just saying t...

  • Music Fan
  • Plan Premium   Country UK Device Samsung A80 Operating System Latest android   My Question or Issue Spotify is forever downloading 5 songs, no matter what. I force quit the a...
  • hobbss
  • Music Fan
  • 1610 Views
  • 6 replies
  • 2 likes
  • 1610 Views
  • 6 replies
  • 2 likes