Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61868 Views
  • 68 replies
  • 26 likes
  • 61868 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28501 Views
  • 5 replies
  • 0 likes
  • 28501 Views
  • 5 replies
  • 0 likes

Superuser Contribution Como passar as músicas para o microSD?

Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium

  • Casual Listener
  • Desde as últimas atualizações não aparece mais a aba "armazenamento". Usuário Premium
  • user-removed
  • Not applicable
  • 991 Views
  • 4 replies
  • 0 likes
  • 991 Views
  • 4 replies
  • 0 likes

app opens when song ends

PlanFreeCountryUSDevice Operating SystemAndroid My Question or Issuewhen a song or ad ends, the spotify app opens on my screen. never happened before & extremely annoying.

  • Newbie
  • Plan Free Country US Device   Operating System Android   My Question or Issue when a song or ad ends, the spotify app opens on my screen. never happened before & extremely ann...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Instagram Stories

I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram stories optionPhone is a Xiaomi Pocophone f1 Instagram...

  • Newbie
  • I uninstalled both Instagram and Spotify and the option still isn't there. I click more and the only Instagram share opinion is to direct message the song to someone. But i couldnt find instagram sto...
  • aanilceylan
  • Visitor
  • 394 Views
  • 1 replies
  • 1 likes
  • sharing
  • 394 Views
  • 1 replies
  • 1 likes

My playlists shuffle for each artists. I can't change

PlanPremiumCountryTurkeyDeviceHuawei P10 PlusOperating SystemAndroid Pie My Question or IssueHi. I have a problem about my playlists. Songs don't play in my queue. Actually artist to artist queue is going alphabetically normal but if my playlist have...

  • Visitor
  • Plan Premium Country Turkey Device Huawei P10 Plus Operating System Android Pie   My Question or Issue Hi. I have a problem about my playlists. Songs don't play in my queue. Actually a...
  • 311 Views
  • 0 replies
  • 0 likes
  • playlist issue
    Playlist issues
  • 311 Views
  • 0 replies
  • 0 likes

Wont open, at all

None of the below information is required. The app just wont open. When intry I get big logo, little logo, back to home screen. Then error message. Prior to this I had issues with google smart lock. I have lost count the amount of times I have uninst...

  • Casual Listener
  • None of the below information is required. The app just wont open. When intry I get big logo, little logo, back to home screen. Then error message. Prior to this I had issues with google smart lock. ...
  • Jose_M
  • Spotify Star
  • 540 Views
  • 3 replies
  • 0 likes
  • Argggghhhhh
  • 540 Views
  • 3 replies
  • 0 likes

Recently begun shuffling the same songs over and over again

PlanPremiumCountryUnited KingdomDeviceSamsung A80Operating SystemLatest Android My Question or IssueRecently whenever listening on shuffle the same songs just play over and over again.. its quite odd.. More so as there is over 200 songs in some playl...

  • Music Fan
  • Plan Premium Country United Kingdom Device Samsung A80 Operating System Latest Android   My Question or Issue Recently whenever listening on shuffle the same songs just play over and o...
  • 325 Views
  • 0 replies
  • 1 likes
  • 325 Views
  • 0 replies
  • 1 likes

Not finding downloaded playlists in new version

PlanPremiumCountry Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueIn the new version 8.5.18.932 I cannot find my downloaded playlists, but searching for the name of it. Is there any shortcuts I can use?

  • Newbie
  • Plan Premium Country   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue In the new version 8.5.18.932 I cannot find my downloaded playlists, ...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Superuser Contribution No sound during playback

Well after a year of waiting for spotify to get it right and get it fixed i cam up with my own solution. Have had issues with sporify playing but after a few days it would play but have no volume. Spotifys answer was to uninstall and reinstall and th...

  • Music Fan
  • Well after a year of waiting for spotify to get it right and get it fixed i cam up with my own solution. Have had issues with sporify playing but after a few days it would play but have no volume. Sp...
  • zrock2010
  • Music Fan
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

How to use the notification slider controls

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWe have been pointed to the Notification Slider controls to replace the functionality of the "retired" widget. What are the steps involved in getting these controls alw...

  • Music Fan
  • Plan Premium Country UK Device Samsung S8 Operating System Android 9   My Question or Issue We have been pointed to the Notification Slider controls to replace the functionality of the...
  • user-removed
  • Not applicable
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Why does my Spotify keep kicking me off of my playlist in the middle of a song?

I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my playlists. I'm a paying customer and so annoyed!.

  • Visitor
  • I live in Ohio and have a Premium Account. I listen to my playlist on my cell phone. I try to listen to my playlist and Spotify keeps kicking me off, mid song, and plays songs that are in none of my ...
  • Brunelicia
  • Community Legend
  • 3512 Views
  • 1 replies
  • 0 likes
  • 3512 Views
  • 1 replies
  • 0 likes

Volume goes down when using GoogleMaps or Waze

Hi all, lately Spotify is not working as i expect it to work. I ride a Bike, so, usually when i need to go to a new place, i use spotify to listen to some music and googlemaps to guide me throw voice to my destination. The problem is that, almost eve...

  • Casual Listener
  • Hi all,              lately Spotify is not working as i expect it to work. I ride a Bike, so, usually when  i need to go to a new place, i use spotify to list...
  • moshman
  • Casual Listener
  • 9503 Views
  • 4 replies
  • 0 likes
  • GoogleMaps
    Maps
    volume
    Volume down
    Waze
  • 9503 Views
  • 4 replies
  • 0 likes

[Android] Daily Mix problems on Andriod

Hi I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone. Release radar and discover weekly work fine. All work on windows app. I've cleared the storage on the app - and then reinstalled 7gb of music. No change.I've deleted th...

  • Newbie
  • Hi   I'm unable to see or play any of the daily mix selctions (1 to 4) on my phone.  Release radar and discover weekly work fine.     All work on windows app.  ...
  • 206 Views
  • 0 replies
  • 0 likes
  • Android
  • 206 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Phone wont stop suffle mode

PlanPremiumCountryAustraliaDeviceSamsung Galaxy s9Operating SystemAndroidMy Question or IssueI use the app on my phone most of the time and have run into the recent issue of not being able to stop shuffle mode if my phone is contected to Wi-Fi or 4G....

  • Casual Listener
  • Plan Premium Country Australia Device Samsung Galaxy s9 Operating System Android My Question or Issue I use the app on my phone most of the time and have run into the recent issue of not bei...
  • CAM369
  • Casual Listener
  • 913 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 913 Views
  • 2 replies
  • 1 likes

Fed up with new updates & song limitations of 10k songs. Goodbye to a loyal customer.

Duration6 years+PlanPremiumCountryUSADeviceSamsung Galaxy S7Operating System Android My Question or IssueI used to love Spotify!! I am so incredibly irritated & agrivated with the updates & restrictions Spotify has made lately. 1st, they reformat the...

  • Casual Listener
  • Duration 6 years+ Plan Premium Country USA Device Samsung Galaxy S7 Operating System  Android   My Question or Issue I used to love Spotify!! I am so incredibly irritated & ...
  • 508 Views
  • 0 replies
  • 6 likes
  • Limits
    maximum number of songs
    updates
  • 508 Views
  • 0 replies
  • 6 likes

Playback stops and spotify killed when using Android Auto

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid 9 My Question or IssueWhen using Android Auto, spotify quite often not only stops playback, but disapears from the current media selection. Tried reinstalling.Tried closing all other apps be...

  • Music Fan
  • Plan Premium Country UK Device Samsung S8 Operating System Android 9   My Question or Issue When using Android Auto, spotify quite often not only stops playback, but disapears from the...
  • 280 Views
  • 0 replies
  • 1 likes
  • 280 Views
  • 0 replies
  • 1 likes

How to roll back version?

PlanPremiumCountryAusDeviceSamsung Galaxy 9Operating SystemAndroid Pie How do I roll back to a previous version that still contains the widget?

  • Casual Listener
  • Plan Premium Country Aus Device Samsung Galaxy 9 Operating System Android Pie   How do I roll back to a previous version that still contains the widget?  
  • Dragoshade
  • Music Fan
  • 889 Views
  • 2 replies
  • 6 likes
  • 889 Views
  • 2 replies
  • 6 likes

Alternative recommendations

Looking for recommendations for a music streaming app with a handy widget, 'cos this ain't it, chief

  • Visitor
  • Looking for recommendations for a  music streaming app with a handy widget, 'cos this ain't it, chief
  • lthielke
  • Casual Listener
  • 549 Views
  • 2 replies
  • 2 likes
  • 549 Views
  • 2 replies
  • 2 likes

Spotify Pauses constantly when listening to Long form content

PlanPremiumCountryAustralia DeviceOPPO Reno ZOperating SystemAndroid 9 (Pie) My playback consistently pauses when listening to long form content (Podcasts or longer songs) for some reason. It mainly happens when I'm driving but it also happens when I...

  • Visitor
  • Plan Premium Country Australia   Device OPPO Reno Z Operating System Android 9 (Pie)   My playback consistently pauses when listening to long form content (Podcasts or longer song...
  • Jose_M
  • Spotify Star
  • 465 Views
  • 1 replies
  • 1 likes
  • 465 Views
  • 1 replies
  • 1 likes

some songs don't play

PlanPremiumCountryBrasilDevice(Xiaomi Redmi S2)Operating System(Android) My Question or Issue Some songs don't play. they appear to be locked, but there are no options to unlock them.

  • Visitor
  • Plan Premium Country Brasil Device (Xiaomi Redmi S2) Operating System (Android)   My Question or Issue   Some songs don't play. they appear to be locked, but there are no option...
  • Jose_M
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes