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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43402 Views
  • 66 replies
  • 25 likes
  • 43402 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878524 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878524 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26535 Views
  • 4 replies
  • 0 likes
  • 26535 Views
  • 4 replies
  • 0 likes

Volume on Google Maps

PlanPremiumCountryIsraelXiaomi Note 7 + Skoda Android AutoOperating SystemAndroid Auto My Question or IssueI have connected my phone to Android auto. Spotify works great, but when i set a destination on Google Maps - it turns down the volume of Spoti...

  • Newbie
  • Plan Premium Country Israel Xiaomi Note 7 + Skoda Android Auto Operating System Android Auto   My Question or Issue I have connected my phone to Android auto.   Spotify works gre...
  • 540 Views
  • 0 replies
  • 0 likes
  • 540 Views
  • 0 replies
  • 0 likes

Chromecast connection hangs or is really slow

Hi, I have a regular problem with slow connections when trying to connect to a Chromecast. It can take ~60 seconds. The only way to force it to connect is to quit the Spotify app completely and then try again. This even happens if Android has just be...

  • Regular
  • Hi, I have a regular problem with slow connections when trying to connect to a Chromecast. It can take ~60 seconds. The only way to force it to connect is to quit the Spotify app completely and ...
  • 828 Views
  • 0 replies
  • 4 likes
  • 828 Views
  • 0 replies
  • 4 likes

Music replays with no sound

PlanFreeDeviceEE tabletMy Question or Issuewhenever I listen to my playlist music it won't play plus it won't skip until I press a new song on my tablet and it gets annoying when I'm playing a game please help

  • Newbie
  • Plan Free Device EE tablet My Question or Issue whenever I listen to my playlist music it won't play plus it won't skip until I press a new song on my tablet and it gets annoying when I'm playin...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

[Android] [HUAWEI P30 lite] Album cover missing

PlanPremiumCountryFranceDeviceHuawei p30liteOperating System-Android 9-EMUI 9.0.1 My Question :I didn't find any help with my problem so I come here ^^I just bought a huawei p30 lite and when I listen to a song on spotify, I don't have the album cove...

  • Regular
  • Plan Premium Country France Device Huawei p30lite Operating System -Android 9 -EMUI 9.0.1   My Question : I didn't find any help with my problem so I come here ^^ I just bought a hua...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

All Songs not there

PlanPremiumCountryUSDeviceSamsung Note 8Operating SystemAndroid Pie My Question or IssueHi Spotify! First of all. Amazing service. That's a plus! Second. This latest update just sucked. I often play songs from albums that I dont "like" as you put it....

  • Casual Listener
  • Plan Premium Country US Device Samsung Note 8 Operating System Android Pie   My Question or Issue Hi Spotify!  First of all. Amazing service. That's a plus!    Second...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Superuser Contribution All Saved Albums Added to Liked Playlist

PlanPremiumCountryUnited States DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHello, I'm a fairly new user of Spotify premium. When I first started I was mildly disappointed that you couldn't like individual songs from saved/liked a...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy Operating System Android   My Question or Issue Hello, I'm a fairly new user of Spotify premium.  When I first sta...
  • HopelessUser
  • Regular
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

Number of songs in playlist

How can i find out on my Android device how many songs i have in a playlist? Since update doesnt show me any more or cant find the information.

  • Music Fan
  • How can i find out on my Android device how many songs i have in a playlist? Since update doesnt show me any more or cant find the information.
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Issues with latest update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHaving real problems since the latest update forced on us. My music library is unusable. I us...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Having ...
  • Peter
  • Spotify Legend
  • 1608 Views
  • 2 replies
  • 2 likes
  • 1608 Views
  • 2 replies
  • 2 likes

Superuser Contribution Instagram share option not available for One Plus 6

PlanPremiumCountryIndia DeviceOne Plus 6Operating SystemAndroid PMy Question or IssueWhen I try opening the share menu for a song, I get all the options necessary to share the link of the song — including Instagram direct. However, I don't see any op...

  • Newbie
  • Plan Premium Country India   Device One Plus 6 Operating System Android P My Question or Issue When I try opening the share menu for a song, I get all the options necessary to share th...
  • Peter
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app- Podcast skips to end

Plan- PremiumCountry- USDevice - Google Pixel 3Operating System- Android 9 My Question or IssueVery often I start a podcast episode, listen to a part of it, and turn the app off. When I want to get back to the episode, the app shows it as "played" an...

  • Casual Listener
  • Plan- Premium Country- US Device - Google Pixel 3 Operating System- Android 9   My Question or Issue Very often I start a podcast episode, listen to a part of it, and turn the app off. Whe...
  • Peter
  • Spotify Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't connect to chromecast on some albums

I can't get connection to my chromecast on some albums while I can get connection on other albums. I'm running android on a Huawei phone. Can someone help me out please?

  • Casual Listener
  • I can't get connection to my chromecast on some albums while I can get connection on other albums.    I'm running android on a Huawei phone.    Can someone help me out please?...
  • Peter
  • Spotify Legend
  • 879 Views
  • 4 replies
  • 1 likes
  • 879 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify disables shuffle by itself

PlanPremium DeviceGalaxy S8 Operating SystemAndroid 8.0 My Question or Issue Android App is always disabling shuffle after couple of hours. (wow pls fix this support platform. check the usabilit... on mobile it really sucks)

  • Regular
  •     Plan Premium   Device Galaxy S8   Operating System Android 8.0   My Question or Issue   Android App is always disabling shuffle after couple of hours. (...
  • Peter
  • Spotify Legend
  • 1911 Views
  • 9 replies
  • 4 likes
  • bug
  • 1911 Views
  • 9 replies
  • 4 likes

Username displayed on my parameters corresponding to my password

PlanPremiumCountryFranceDeviceNokia 8Operating SystemAndroid 9 When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my password but it displays my old password. It's a really big security issue...

  • Newbie
  • Plan Premium Country France Device Nokia 8 Operating System Android 9   When I go on parameters in the spotify apps, The name displayed is not my username, its my password, I change my ...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Superuser Contribution Storage on SD card

PlanPremiumCountryGERDevicesonyOperating SystemAndroid 9 My Question or IssueSince last Spotify Update I can't swap my storage place to my SD-cardOnly got the "Log out" butten under "Other" no storage since I've got 3.3k songs on my SD card it kinda ...

  • Casual Listener
  •   Plan Premium Country GER Device sony Operating System Android 9   My Question or Issue Since last Spotify Update I can't swap my storage place to my SD-card Only got the "Lo...
  • Katerina
  • Spotify Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

Superuser Contribution Saved Albums not in Saved Songs playlist

PlanPremiumCountryUSADeviceNote9Operating SystemAndroid Oreo My Question or IssueThere is no way for me to view all my music in one place. Now when I save albums, they are not listed in my "saved songs" playlist, and I can't sort by artist. Also, whe...

  • Newbie
  • Plan Premium Country USA Device Note9 Operating System Android Oreo   My Question or Issue There is no way for me to view all my music in one place.  Now when I save albums, ...
  • Katerina
  • Spotify Legend
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mixes on android not updating

Plan PremiumCountry VietnamDevice NOKIA 6.1 PLUSOperating System Android 9Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on my pc but on my phone the daily mixes pics update but when i...

  • Regular
  • Plan Premium Country Vietnam Device NOKIA 6.1 PLUS Operating System Android 9 Hello spotify community, I'm having a problem with spotify app on my phone. The daily mixes refresh daily normal on m...
  • NhanPhu
  • Regular
  • 659 Views
  • 7 replies
  • 1 likes
  • 659 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify premium widget Samsung S9 not working

PlanPremiumCountryNetherlandsDeviceSamsung S9Operating SystemAndroid 9 My Question or IssueProblems with Spotify widget on my Samsung S9. Widget says: Problem loading widget. 4G connection/WIFI all working correctly. System and app updated recently.

  • Newbie
  • Plan Premium Country Netherlands Device Samsung S9 Operating System Android 9   My Question or Issue Problems with Spotify widget on my Samsung S9. Widget says: Problem loading widget....
  • Katerina
  • Spotify Legend
  • 756 Views
  • 1 replies
  • 2 likes
  • 756 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Stations - Offline?

PlanPremiumCountryUSADevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueHow do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this is a mandatory feature to be able to do that. Is this possible?

  • Newbie
  • Plan Premium Country USA Device Pixel 2 XL Operating System Android 9   My Question or Issue How do I listen to Stations offline (the new app)? I'm looking to replace Pandora and this ...
  • Katerina
  • Spotify Legend
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Playlist editing

PlanFreeCountryLatvia DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueCurrently using Spotify Free, but have a Google music paid Account I´ve had for years. Given that Google music is about to be folded into Youtube music I was...

  • Casual Listener
  •   Plan Free Country Latvia   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Currently using Spotify Free, but have a Google music paid Ac...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Superuser Contribution random album plays that's not wanted

The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thing even though none of my devices have the song pla...

  • Newbie
  • The past month Dwele's album keeps starting in the middle of me playing any song from any of my playlist or spotify playlist. I have spotify connected to multiple devices and they all do the same thi...
  • Katerina
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes