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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43396 Views
  • 66 replies
  • 25 likes
  • 43396 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878518 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878518 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26534 Views
  • 4 replies
  • 0 likes
  • 26534 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist switches to random song when connecting to Bluetooth devices

PlanPremiumCountryUSADeviceLG K30Operating SystemAndroid Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headphones, etc.), the playlist I am listening to randomly switches to a different song...

  • Roadie
  • Plan Premium Country USA Device LG K30 Operating System Android     Whenever I have Spotify playing on my phone and then connect it to a Bluetooth device (my car, a speaker, headp...
  • Katerina
  • Spotify Legend
  • 4315 Views
  • 1 replies
  • 2 likes
  • bluetooth
  • 4315 Views
  • 1 replies
  • 2 likes

Filter button on library doesn't work

PlanPremiumCountryAustraliaDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue I can no longer sort my albums in the app, as pressing the Filters button does nothing. If I use the search bar I can type and search, but the cancel and x but...

  • Regular
  •   Plan Premium Country Australia Device OnePlus5 Operating System Android Oreo   My Question or Issue   I can no longer sort my albums in the app, as pressing the Filt...
  • 312 Views
  • 0 replies
  • 1 likes
  • 312 Views
  • 0 replies
  • 1 likes

Missing/Deleted feature: Shuffle all downloaded songs

PlanPremiumCountryUSA, however I use it all over the world. DevicePixel 3XLOperating SystemAndroid v9 My Question or IssueBefore the latest Android update I could easily 'Shuffle all Downloaded Songs' but it seems like I can no longer do that. I can'...

  • Newbie
  • Plan Premium Country USA, however I use it all over the world.   Device Pixel 3XL Operating System Android v9   My Question or Issue Before the latest Android update I could easi...
  • 336 Views
  • 0 replies
  • 1 likes
  • Downloaded tracks
    Offline listening
  • 336 Views
  • 0 replies
  • 1 likes

This New Spotify is HORRIBLE

I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain about not being able to sort through liked music via ar...

  • Casual Listener
  • I have been using Spotify premium for about 5 or 6 years now. I loved it, the best thing to ever happen to me music wise. HOWEVER, this new update is HORRIBLE. I've seen numerous people complain abou...
  • Itstheowl
  • Casual Listener
  • 628 Views
  • 1 replies
  • 13 likes
  • 628 Views
  • 1 replies
  • 13 likes

Logging in when your phone was set to offline mode

PlanPremiumCountrySouth AfricaDeviceSamsung S10+Operating SystemAndroid One UI My Question or IssueFor some reason I was logged out of my spotify account on my phone. My phone was to offline mode when it was logged of. Now that I am trying to log bac...

  • Casual Listener
  • Plan Premium Country South Africa Device Samsung S10+ Operating System Android One UI   My Question or Issue For some reason I was logged out of my spotify account on my phone. My...
  • OfficialNash
  • Casual Listener
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

No internet connection - and everything greys out?

Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do have a super fast and stable 4G internet connection - ...

  • Casual Listener
  • Many times I get this on my Android phone: no internet connection. Then the playlist greys out, and the whole app goes to sleep. While the playlist is available, while cache works, and while I do hav...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 1 likes
  • 253 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked Songs Mixed Up

With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums in order with random songs in between each one. Howe...

  • Newbie
  • With the recent update, I found that a lot of my songs that are in my "Liked Songs" playlist have been jumbled up. I like my playlist in order of how I added them so there are a few complete albums i...
  • Guido
  • Spotify Legend
  • 1579 Views
  • 2 replies
  • 2 likes
  • 1579 Views
  • 2 replies
  • 2 likes

Improvements needed

I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below: - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't keep track of this (yes I know playlists exist), it would be mu...

  • Newbie
  • I'll try to keep this brief, but I have a few gripes with this service. I'll detail them below:   - Top rated. Sometimes I listen to music that I hear from Discover, and I save it. I don't kee...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Music pauses for no reason

PlanPremiumCountryNew ZealandDeviceSamsung J6 ProOperating SystemAndroid Pie (9) My Question or IssueI always play music through Bluetooth speakers / headphones. My music has now started pausing randomly regardless of wifi/signal strength or if the s...

  • Newbie
  • Plan Premium Country New Zealand Device Samsung J6 Pro Operating System Android Pie (9)   My Question or Issue I always play music through Bluetooth speakers / headphones. My music has...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution Hate update

PlanPremiumCountryUnited StatesDeviceIphone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI understand that the new update helped the free users. But what about the ones of us that pay for a Premium account? Spotify is ...

  • Newbie
  •   Plan Premium Country United States Device Iphone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I understand that the new update helped ...
  • kmalone43
  • Newbie
  • 532 Views
  • 2 replies
  • 4 likes
  • 532 Views
  • 2 replies
  • 4 likes

Superuser Contribution Widget size

Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widget and searching all through my phone to find it in ...

  • Casual Listener
  • Until recently I had the Spotify widget on my homescreen, sized 4x1. However it deleted itself and now I only have the option of 3x1 which does not fit my homescreen. I have tried re-sizing the widge...
  • MichaelBaker
  • Casual Listener
  • 695 Views
  • 2 replies
  • 1 likes
  • 695 Views
  • 2 replies
  • 1 likes

Bluetooth Volume

This used to work flawlessly and is now a daily issue. The app used to remember the last volume for each Bluetooth device. My headphones would change to a low volume when connected and the car would be max (I use the car manual control once connected...

  • Regular
  • This used to work flawlessly and is now a daily issue.   The app used to remember the last volume for each Bluetooth device. My headphones would change to a low volume when connected and the c...
  • 579 Views
  • 0 replies
  • 0 likes
  • 579 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't go back to playlist while trial offer advertisement is displayed

It happens seldom while I'm listening to some song and skip to next songs in my playlist consecutively, an advertisement for trial of paid version appears with an option to dismiss. But when I click on dismiss, I'm taken to the player and unable to a...

  • Newbie
  • It happens seldom while I'm listening to some song and skip to next songs in my playlist consecutively, an advertisement for trial of paid version appears with an option to dismiss. But when I click ...
  • Katerina
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • Android
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working on Google pixel 2 XL

PlanPremiumCountryIndonesiaDeviceGoogle pixel 2 XLOperating SystemAndroid PieSpotify Version :8.5.12.758My Question or IssueGreetings Everyone, I can't share my Spotify to Instagram stories, already reinstall both of them, also delete the caches,none...

  • Newbie
  •   Plan Premium Country Indonesia Device Google pixel 2 XL Operating System Android Pie Spotify Version : 8.5.12.758 My Question or Issue Greetings Everyone, I can't share my Spotify ...
  • Katerina
  • Spotify Legend
  • 1179 Views
  • 1 replies
  • 0 likes
  • 1179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant find spotify app on gear fit 2 pro galaxy app store

PlanPremiumCountryIsraelDeviceOnePlus 6Operating SystemAndroid Oreo My Question or IssueCant find spotify app on gear fit 2 pro galaxy app store.

  • Casual Listener
  •   Plan Premium Country Israel Device OnePlus 6 Operating System Android Oreo   My Question or Issue Cant find spotify app on gear fit 2 pro galaxy app store.  
  • Katerina
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music pauses when screen is off

None of the below information is PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 9My Question or IssueWhen i lock my phone screen the music pauses, and will start playing again if I tap the screen. Seems to work fine when pho...

  • Newbie
  • None of the below information is  Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 9 My Question or Issue When i lock my phone screen the music pauses, a...
  • Guido
  • Spotify Legend
  • 2049 Views
  • 1 replies
  • 1 likes
  • 2049 Views
  • 1 replies
  • 1 likes

Spotify Connect / Local Files

PlanPremiumCountryUKDeviceSamsung S8Operating SystemAndroid My Question or IssueCan someone please tell me whether I should be able to use spotify connect to play local files to a sonos? Local files work on my phone, but when I switch to my Play 3 it...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S8 Operating System Android   My Question or Issue Can someone please tell me whether I should be able to use spotify connect to play local files...
  • jsannn
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Last update, unstable

PlanPremiumCountryTurkeyDeviceSamsung J5Operating SystemAndroid 6.0.1App Version8.5.11.762My Question or IssueListing of songs within the album, very slowed. Songs that I have not recorded for the album are also visible.The app was annoying after the...

  • Newbie
  • Plan Premium Country Turkey Device Samsung J5 Operating System Android 6.0.1 App Version 8.5.11.762 My Question or Issue Listing of songs within the album, very slowed. Songs that I have n...
  • PaulMac
  • Roadie
  • 1750 Views
  • 3 replies
  • 1 likes
  • 1750 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Android] "All my songs" disappeared, cannot filter playlists

Plan: PremiumOperating System: Android 7 My Question or IssueBy the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared.I suspect that the new "Liked Songs" is the successor of the former "all my songs" ...

  • Casual Listener
  • Plan: Premium Operating System: Android 7   My Question or Issue By the recent app update Spotify's UI has changed on Android. The "Songs" (all my songs) item disappeared. I suspect that th...
  • ZoltanBoros
  • Casual Listener
  • 740 Views
  • 3 replies
  • 1 likes
  • Filter songs
    my songs
  • 740 Views
  • 3 replies
  • 1 likes

Superuser Contribution Skipping tracks and randomly starting to play

PlanPremium FamilyCountryUKDevice Samsung Galaxy 9Operating SystemAndroid 9 My Question or IssueMy spotify is currently virtually unusable, when listening to a track it randomly skips to the next track after about 20 seconds. Also, when paused it ran...

  • Casual Listener
  • Plan Premium Family Country UK Device  Samsung Galaxy 9 Operating System Android 9   My Question or Issue My spotify is currently virtually unusable, when listening to a track it ...
  • Spodge
  • Casual Listener
  • 863 Views
  • 3 replies
  • 0 likes
  • 863 Views
  • 3 replies
  • 0 likes