Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50805 Views
  • 66 replies
  • 25 likes
  • 50805 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881481 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881481 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27274 Views
  • 4 replies
  • 0 likes
  • 27274 Views
  • 4 replies
  • 0 likes

Played podcast episodes marked unplayed

PlanPremiumCountryUSDeviceMoto Z2 ForceOperating SystemAndroid 8 My Question or IssueA couple days ago every episode of The NoSleep podcast was marked unplayed, and now I have no idea which episodes I still need to listen to. I just need to know if t...

  • Visitor
  • Plan Premium Country US Device Moto Z2 Force Operating System Android 8   My Question or Issue A couple days ago every episode of The NoSleep podcast was marked unplayed, and now I hav...
  • 542 Views
  • 0 replies
  • 0 likes
  • 542 Views
  • 0 replies
  • 0 likes

Go to Playlist Radio option no longer available

PlanPremiumCountry USDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI can no longer generate a radio station based on playlists. The option "Go to Playlist Radio" used to appear for every playlist, but I can no longer find a w...

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I can no longer generate a radio station based on playlists. The option ...
  • Bellaewing95
  • Visitor
  • 9602 Views
  • 3 replies
  • 6 likes
  • 9602 Views
  • 3 replies
  • 6 likes

Manage individual offline songs

PlanPremiumCountryCanadaDeviceHuawei p20 proOperating SystemAndroid 9 My Question or IssueWhere can I see an exclusive list of all downloaded songs, and how do I download and remove individual songs from my library? I've seen answers that say you hav...

  • Casual Listener
  • Plan Premium Country Canada Device Huawei p20 pro Operating System Android 9   My Question or Issue Where can I see an exclusive list of all downloaded songs, and how do I download and...
  • chrismurray
  • Composer
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opens itself and skips songs without me interacting.

PlanPremiumCountryNetherlandsDeviceSony XZ PremiumOperating SystemAndroid Pie My Question or IssueSince this morning I'm experiencing the following problem: Spotify starts itself and plays a random playlist. While doing that it keeps going to the nex...

  • Casual Listener
  • Plan Premium Country Netherlands Device Sony XZ Premium Operating System Android Pie   My Question or Issue Since this morning I'm experiencing the following problem: Spotify starts it...
  • namyelüs
  • Casual Listener
  • 945 Views
  • 2 replies
  • 0 likes
  • 945 Views
  • 2 replies
  • 0 likes

Superuser Contribution Google clock is now muted

For the last 2 weeks I was getting an error when I tried to use Google Clock to play a song on Spotify. I would get a beeping sound and an error message. The message was along the lines of 'can't connect to local device". Today I noticed an update to...

  • Newbie
  • For the last 2 weeks I was getting an error when I tried to use Google Clock to play a song on Spotify. I would get a beeping sound and an error message. The message was along the lines of 'can't con...
  • Peter
  • Spotify Legend
  • 789 Views
  • 2 replies
  • 1 likes
  • 789 Views
  • 2 replies
  • 1 likes

Superuser Contribution Stockage problem

PlanPremiumCountryFranceDeviceSamsung S10+Operating SystemAndroid Pie Hello,I have a very annoying issue everytime the application is updated, or even sometimes when I reboot my phone :- all the songs start dowloading again on my SD card (which is fa...

  • Newbie
  • Plan Premium Country France Device Samsung S10+ Operating System Android Pie   Hello, I have a very annoying issue everytime the application is updated, or even sometimes when I reboot...
  • Peter
  • Spotify Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs Added to liked playlist being added in a random order?

PlanPremiumCountryu.k.Devicehuwawei p20 proOperating Systemandroid My Question or Issuenot happy with the new things that have happenend with spotify recently but hey it is what it is and i can work around most of it. However one thing i feel is a ma...

  • Casual Listener
  •   Plan Premium Country u.k. Device huwawei p20 pro Operating System android    My Question or Issue not happy with the new things that have happenend with spotify recently b...
  • rcmonkey
  • Casual Listener
  • 960 Views
  • 2 replies
  • 0 likes
  • 960 Views
  • 2 replies
  • 0 likes

Superuser Contribution New 2019 Update

I have an Android and just got the 2019 update. I have 2 main issues with it.1- Where are my songs?! I want all of my downloaded content in ONE place. I do not want to have to choose which playlist I want to listen to. Sometimes I just want to shuffl...

  • Casual Listener
  • I have an Android and just got the 2019 update. I have 2 main issues with it. 1- Where are my songs?! I want all of my downloaded content in ONE place. I do not want to have to choose which playlist...
  • mouldsrichard
  • Regular
  • 3306 Views
  • 8 replies
  • 4 likes
  • 3306 Views
  • 8 replies
  • 4 likes

Superuser Contribution Spotify pauses mid song when screen is off, starts playing as soon as I wake it up.

PlanPremiumCountryUSA Devices8+Operating SystemAndroid 9 My Question or IssueI've checked the battery saving settings, I've cleared the cache and data. I've force closed and reopened. I've turned off the setting to shut off Spotify when it's running ...

  • Casual Listener
  • Plan Premium Country USA   Device s8+ Operating System Android 9   My Question or Issue I've checked the battery saving settings, I've cleared the cache and data. I've force clos...
  • Peter
  • Spotify Legend
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Default player?

Is there anyway to make Spotify the default player on an Android system? This is of most concern when I'm using the system in conjunction with a bluetooth interface in my car.

  • Visitor
  • Is there anyway to make Spotify the default player on an Android system?  This is of most concern when I'm using the system in conjunction with a bluetooth interface in my car.  
  • Daisy
  • Spotify Legend
  • 163697 Views
  • 32 replies
  • 47 likes
  • 163697 Views
  • 32 replies
  • 47 likes

Still the same favourite

PlanPremiumCountryPolandDeviceSamsung Galaxy S7 edgeOperating SystemAndroid 8.0.0 My Question or IssueOn my home page for five months, I see the same "favorite songs" all the time and I do not know how to change them. I heard some of them once, I did...

20190710_130434.jpg
  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy S7 edge Operating System Android 8.0.0   My Question or Issue On my home page for five months, I see the same "favorite songs" all the...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

List of Performers / Favourite Performers problem

Hi I've had issue with my Performers List. Some of them work fine - when clicked shows Performer site with Most Popular, Album List and other.But.Some of them (please see atachement) show only a few albums /songs which is very annoying. So, in many c...

  • Visitor
  • Hi   I've had issue with my Performers List. Some of them work fine - when clicked shows Performer site with Most Popular, Album List and other. But. Some of them (please see atachement) sho...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to use Spotfy and Hulu app on my old android phone

I have an old android phone and trying to use Hulu and Spotify app on my android phone, I spoke with Hulu Customer Service they said need to upgrade android, I am looking for a solution from Spotify Customer Service Team, Will you help me? Plan Premi...

  • Newbie
  • I have an old android phone and trying to use Hulu and Spotify app on my android phone, I spoke with Hulu Customer Service they said need to upgrade android, I am looking for a solution from Spotify ...
  • Donreff
  • Visitor
  • 690 Views
  • 2 replies
  • 1 likes
  • 690 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Search User Playlists in Spotify Mobile

Hello,I'm wondering why there is no way to search for user playlists on the mobile app. If there is, please tell me how to get there. I downloaded the spotify mobile app to be able to listen to other user's playlists easily. If I can't, I won't be pu...

  • Newbie
  • Hello, I'm wondering why there is no way to search for user playlists on the mobile app. If there is, please tell me how to get there. I downloaded the spotify mobile app to be able to listen to oth...
  • Katerina
  • Spotify Legend
  • 72800 Views
  • 17 replies
  • 15 likes
  • 72800 Views
  • 17 replies
  • 15 likes

Superuser Contribution Spotify stops automatically on Galaxy S9

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy 9Operating SystemAndroid 9 My Question or IssueSpotify stops automatically when streaming to Bluetooth speaker / headphones. App is prevented from sleep and I've disabled notifications yet (what is ad...

  • Newbie
  •   Plan Premium Country Netherlands Device Samsung Galaxy 9 Operating System Android 9   My Question or Issue Spotify stops automatically when streaming to Bluetooth speaker / hea...
  • SilviuCristian
  • Visitor
  • 1433 Views
  • 2 replies
  • 1 likes
  • bluetooth
    playing
    stops
  • 1433 Views
  • 2 replies
  • 1 likes

Superuser Contribution Google assistant won't play songs on Spotify

Google assistant won't play songs on spotify, it just says "playing on spotify", then it opens spotify and nothing happens. Telling google to play an album or artist works instantly.Edit: Samsung galaxy A5 2017, android 7.0, Spotify 8.4.37.587 armV7

  • Newbie
  • Google assistant won't play songs on spotify, it just says "playing on spotify", then it opens spotify and nothing happens. Telling google to play an album or artist works instantly. Edit: Samsung g...
  • Daisy
  • Spotify Legend
  • 48768 Views
  • 47 replies
  • 17 likes
  • Android
    assistant
    google
    Google Now
    NOW
    ok google
  • 48768 Views
  • 47 replies
  • 17 likes

Solved!!Superuser Contribution Spotify auto-opens on Samsung S8 (not playing music)

Weird stuff. When I unlock my phone, Spotify opens up automatically. Not playing music, just opens the app. This has also happened when I have answered the phone and also at random when the phone is inactive on my desk. I never listen to Spotify on d...

  • Casual Listener
  • Weird stuff. When I unlock my phone, Spotify opens up automatically. Not playing music, just opens the app. This has also happened when I have answered the phone and also at random when the phone is ...
  • Katerina
  • Spotify Legend
  • 29080 Views
  • 20 replies
  • 3 likes
  • 29080 Views
  • 20 replies
  • 3 likes

Spotify Connect not working

PlanPremiumCountrySwedenDeviceSamsung Galaxy S9Operating SystemAndroid version 9 My Question or IssueLately I find that my devices won't simultaneously connect to Spotify.I'm using my S9 and a pc with Windows 10 installed.It use to work fine, but sin...

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S9 Operating System Android version 9   My Question or Issue Lately I find that my devices won't simultaneously connect to Spotify. I...
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

Want to delete Heavy Rotation

PlanPremiumCountry Device Operating System My Question or IssueI want to remove Heavy Rotation list on Spotify Home. Let me know any solutions.

  • Music Fan
  • Plan Premium Country   Device   Operating System     My Question or Issue I want to remove Heavy Rotation list on Spotify Home. Let me know any solutions.  
  • 2028 Views
  • 0 replies
  • 2 likes
  • 2028 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify app for Samsung Gear Fit 2

The Samsung Gear Fit 2 was released 2 weeks ago. All reviews said/showed that it would contain a native spotify app. I´m trying to find that app - but no luck!Can it be that Spotify only releases it into the US samsung Galaxy apps store? I live in Eu...

  • Regular
  • The Samsung Gear Fit 2 was released 2 weeks ago. All reviews said/showed that it would contain a native spotify app. I´m trying to find that app - but no luck! Can it be that Spotify only releases i...
  • Guido
  • Spotify Legend
  • 139863 Views
  • 219 replies
  • 7 likes
  • 139863 Views
  • 219 replies
  • 7 likes