Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46495 Views
  • 66 replies
  • 25 likes
  • 46495 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879771 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879771 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26839 Views
  • 4 replies
  • 0 likes
  • 26839 Views
  • 4 replies
  • 0 likes

Alphabetical artists and smaller icons

PlanPremiumCountryCanadqDeviceSamsung s10eOperating System Android Oreo My Question or IssueThere was an update that changed the way that Spotify looks. How do I sort the artists alphabetically in the new version? Also, how do I make the artist list ...

  • Casual Listener
  • Plan Premium Country Canadq Device Samsung s10e Operating System  Android Oreo   My Question or Issue There was an update that changed the way that Spotify looks. How do I so...
  • thesandwich5
  • Newbie
  • 587 Views
  • 3 replies
  • 3 likes
  • 587 Views
  • 3 replies
  • 3 likes

[Android][Music] Songs from Various Artists Albums

Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. Same with collaborations. On the Spotify band page it do...

  • Casual Listener
  • Really irritating that if an artist has a song on a various artists album, the track does not show on the Artist page. Even if I save the track, it does not show on my artist page for the band. ...
  • 349 Views
  • 0 replies
  • 0 likes
  • Android
    music
  • 349 Views
  • 0 replies
  • 0 likes

My Heavy Rotation hasn't updated in months.

PlanPremiumCountryGermanyDeviceSamsung Galaxy J7 (although this also happens on my Windows Desktop)Operating SystemAndroid My Question or IssueIt hasn't updated in months. When I signed up initially I barely listened to anyhting on Spotify so there i...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy J7 (although this also happens on my Windows Desktop) Operating System Android   My Question or Issue It hasn't updated in months. Wh...
  • 290 Views
  • 0 replies
  • 1 likes
  • 290 Views
  • 0 replies
  • 1 likes

does the spotify stations app support chromecast audio?

- my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9.- my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone running Android 9.- so i am wondering if the spotify st...

  • Roadie
  • - my chromecast audio devices do NOT show up in spotify stations app on my Samsung S9+ phone running Android 9. - my chromecast audio devices DO show up in the spotify app on my Samsung S9+ phone ru...
  • jda54669
  • Newbie
  • 1555 Views
  • 1 replies
  • 19 likes
  • chromecast audio
    stations app
  • 1555 Views
  • 1 replies
  • 19 likes

Superuser Contribution Aiudaaa!!

Tengo un Motorola G6 plus, y cuando bloqueo mi pantalla no me permite cambiar de canción, tengo que desbloquear forzosamente el equipo para que pueda hacerlo, la pantalla de bloqueo me aparece únicamente así.Alguien con el mismo y que le haya podido ...

Screenshot_20190612-214134.png
  • Newbie
  • Tengo un Motorola G6 plus, y cuando bloqueo mi pantalla no me permite cambiar de canción, tengo que desbloquear forzosamente el equipo para que pueda hacerlo, la pantalla de bloqueo me aparece únicam...
  • Jemi
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Xbox One app

Galaxy S8 Android version 9 Spotify Premium Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open to have the volume come back to normal, but then it happens again...

  • Casual Listener
  • Galaxy S8 Android version 9 Spotify Premium    Just downloaded the Spotify stations app and am having issues with volume drop as soon as I skip a song. I have to close the app and re-open...
  • Peter
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android x Spotify Issues Starting This Week

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 My Question or IssueStarting this week the Spotify widget no longer shows up on the header dropdown (in the space where it usually sits next to my wifi icon, do not disturb icon, etc. if you pull dow...

  • Newbie
  • Plan: Premium Country: USA Device: Samsung Galaxy S8   My Question or Issue Starting this week the Spotify widget no longer shows up on the header dropdown (in the space where it ...
  • Jemi
  • Spotify Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Entune Issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo,My problem is that I have a Samsung A -50 Galaxy and when I pair my spotify on my Android to my 2018 Camry Toyota Entune App it wil...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, My problem is that I have a Samsung A -50 Galaxy and w...
  • 874 Views
  • 0 replies
  • 0 likes
  • 874 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded songs and updates

PlanPremiumCountryParaguayDeviceSamsung Galaxy S8Operating SystemAndroid Pie My Question or IssueAlways when update my Spotify, change the default storage, and all my songs are downloaded again.

  • Casual Listener
  • Plan Premium Country Paraguay Device Samsung Galaxy S8 Operating System Android Pie   My Question or Issue Always when update my Spotify, change the default storage, and all my songs a...
  • Peter
  • Spotify Legend
  • 569 Views
  • 3 replies
  • 0 likes
  • Premium
    Sd
    storage
    updates
  • 569 Views
  • 3 replies
  • 0 likes

Solved!! Bloquear artista

A Função de bloquear artista não está mais aparecendo na minha conta Premium no Android

  • Casual Listener
  • A Função de bloquear artista não está mais aparecendo na minha conta Premium no Android  
  • Bittencourt
  • Spotify Star
  • 3157 Views
  • 4 replies
  • 0 likes
  • 3157 Views
  • 4 replies
  • 0 likes

Android App Not Connecting/Not downloading/finding Music

Hi AllInttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane mode, reregistered device, switched between offline t...

  • Newbie
  • Hi All Inttermittenly lost ability to search on mobile and now I have recently lost access to all playlists and search functionality on the mobile app. I have reinstalled, switched between airplane ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Superuser Contribution Meizu EP52 "snap to pause" don't work anymore.

PlanPremiumCountryPolandDeviceXiaomi Mi A1, Meizu EP52 BT headset.Operating SystemAndroid Oreo My Question or IssueHeadsets snap-to-pause function stopped working last month. App responds to physical button controls properly. Snap works perfectly wit...

  • Regular
  • Plan Premium Country Poland Device Xiaomi Mi A1, Meizu EP52 BT headset. Operating System Android Oreo   My Question or Issue Headsets snap-to-pause function stopped working last month....
  • dran2
  • Regular
  • 2065 Views
  • 9 replies
  • 1 likes
  • bluetooth
    ep52
  • 2065 Views
  • 9 replies
  • 1 likes

Album tracks not listed

PlanFreeCountryUk Android My Question or IssueTracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playlist. I can only shuffle play the whole album, which is not how I use spotify....

  • Newbie
  • Plan Free Country Uk   Android   My Question or Issue Tracks are no longer listed under each album. So I cannot preview album tracks or add individual tracks from albums to my playl...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Phone freezes when spotify player comes up

Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice if u could make an option to disable background im...

  • Casual Listener
  • Phone: LG-Q6 When I tap on the notification, it opens up the player and the phone freezes. I think this happens when it tires to load the image on to the background of the player. So it would be nice...
  • Peter
  • Spotify Legend
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs only play for 10 seconds

PlanPremium CountryAus DeviceGalaxy A8 (2018) Operating SystemOreo 8.0.0 My Question or Issue:At least once a day, my spotify decides to play less than 10 seconds of every song (haven't tried offline because I don't use offline mode). I have already ...

  • Newbie
  • Plan Premium   Country Aus   Device Galaxy A8 (2018)   Operating System Oreo 8.0.0   My Question or Issue: At least once a day, my spotify decides to play less than 1...
  • Peter
  • Spotify Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Problem with Local Files and Pictures

Plan:PremiumCountry:ItalyDevice:Nokia 6.1Android 9So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I attacted to the song is viewable.When I listen to the same ...

  • Music Fan
  • Plan:Premium Country:Italy Device:Nokia 6.1 Android 9 So I added some local files to a playlist. When listening to them via the spotify windows app via my computer the corresponding image that I ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Playlist in folder move to the top after being played

Plan:Premium Country: Uk Device:Samsung s6 Operating SystemAndriod My Question or IssueI have a folder with about 80 playlists. I have the ordered in a specific way. When I play a playlist it gets moved to the very top. There is no way to turn off th...

  • Newbie
  • Plan: Premium   Country: Uk   Device: Samsung s6   Operating System Andriod   My Question or Issue I have a folder with about 80 playlists. I have the ordered in a s...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Les téléchargements ne se font plus

PlanPremiumFRANCE DeviceSamsung Galaxy S10+Operating SystemAndroid My Question or Issue Depuis un moment j'essaye de télécharger la musique pour pouvoir les écouter en hors connexion mais ça reste bloquer sur synchronosation. Je n'ai même pas accès à...

  • Newbie
  •   Plan Premium FRANCE   Device Samsung Galaxy S10+ Operating System Android   My Question or Issue   Depuis un moment j'essaye de télécharger la musique pour pouvoir l...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Update June'19: Songs/album likes as a different thing

One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's songs (for playing in a random list, for example). Did the...

  • Regular
  •   One thing I just noticed is that I can set an album as a favourite without marking the songs. This is a BIG change for me because you can like an album as a whole but not necessarily all it's...
  • quote089
  • Casual Listener
  • 1077 Views
  • 3 replies
  • 0 likes
  • 1077 Views
  • 3 replies
  • 0 likes

Solved!! Galaxy Watch voice prompts automatically starts Spotify play back

DeviceSamsung Galaxy Watch (2018)Operating System(Tizen 4.0), Spotify WiFi/offline mode Hi,I got this really annoying issue on my new amazing Galaxy Watch. When working out with the Samsung Health app, Spotify automatically starts playing the most re...

  • Casual Listener
  •   Device Samsung Galaxy Watch (2018) Operating System (Tizen 4.0), Spotify WiFi/offline mode   Hi, I got this really annoying issue on my new amazing Galaxy Watch. When working out w...
  • Guido
  • Spotify Legend
  • 5329 Views
  • 17 replies
  • 12 likes
  • Samsung
  • 5329 Views
  • 17 replies
  • 12 likes