Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47080 Views
  • 66 replies
  • 25 likes
  • 47080 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879961 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879961 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26864 Views
  • 4 replies
  • 0 likes
  • 26864 Views
  • 4 replies
  • 0 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

  • Newbie
  • Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

  • Newbie
  •   Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...
  • Bauticerolini
  • Casual Listener
  • 664 Views
  • 1 replies
  • 2 likes
  • 664 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

  • Casual Listener
  • When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...
  • leaghuter
  • Casual Listener
  • 543 Views
  • 2 replies
  • 0 likes
  • 543 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

  • Newbie
  • Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

  • Newbie
  • Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  
  • Katerina
  • Spotify Legend
  • 2697 Views
  • 1 replies
  • 1 likes
  • 2697 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can i recover a Blocked song by mistake? How can i see my blocked songs? You have this list show

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 890 Views
  • 1 replies
  • 0 likes
  • 890 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Kate Voegele Fine Mess

Hello, I would like to know why the album fine mess of Kate Voegele is not working on Spotify? Either to listen either to download? Thanks MarieP

  • Newbie
  • Hello,  I would like to know why the album fine mess of Kate Voegele is not working on Spotify?  Either to listen either to download?    Thanks   MarieP
  • Katerina
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Can't listen to BBC Podcasts

Plan PremiumCountry - UK DeviceSamsung Galaxy A7Operating System Android v8.0 My Question or IssueI cannot seem to play BBC podcasts. Other podcasts are working fine on my device, but BBC podcasts will download - but just not play?

  • Newbie
  • Plan Premium Country - UK   Device Samsung Galaxy A7 Operating System Android v8.0   My Question or Issue I cannot seem to play BBC podcasts.  Other podcasts are working f...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Lock Screen Controls

PlanPremiumCountryUSDeviceGalaxy S10eOperating SystemAndroid Pie with One UI 1.1My Question or IssueI have a galaxy s10e and have found that while in my lock screen I am unable to interact with the play/pause or skipping. I only recently upgraded to ...

  • Newbie
  • Plan Premium Country US Device Galaxy S10e Operating System Android Pie with One UI 1.1 My Question or Issue I have a galaxy s10e and have found that while in my lock screen I am unable to i...
  • Derivel
  • Regular
  • 507 Views
  • 2 replies
  • 1 likes
  • 507 Views
  • 2 replies
  • 1 likes

can't change music on lockscreen

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of the phones! I can see the lock screen control, read ...

  • Newbie
  • hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of t...
  • Derivel
  • Regular
  • 1816 Views
  • 1 replies
  • 0 likes
  • 1816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist plays a different song (Playlist sorting)

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc. I found that this is the where the song playing is ordered in the 'Custom' order - it plays the right song in...

  • Newbie
  • My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc.   I found that this is the where the song playing i...
  • Guido
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Location changing

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my internal storage. 1. I wish Spotify would not change to the defaul...

  • Regular
  • I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my inter...
  • sasmedia
  • Regular
  • 2386 Views
  • 8 replies
  • 4 likes
  • 2386 Views
  • 8 replies
  • 4 likes

Superuser Contribution New Layout - playlists, artists, albums

Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped into one massive playlist, seriously. If your artist be...

  • Visitor
  • Just got the new layout update for Spotify, we no longer have the ability to save a song for offline listening and go to Artists -> Chose song downloaded and play. Now any saved songs are lumped i...
  • Katerina
  • Spotify Legend
  • 945 Views
  • 1 replies
  • 1 likes
  • 945 Views
  • 1 replies
  • 1 likes

WHAT THE **bleep** HAPPENED TO TO THUMBS DOWN (NEVER PLAY**bleep** ON MY RADIO AGAIN) BUTTON?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Heroxoot
  • Regular
  • 592 Views
  • 2 replies
  • 2 likes
  • dislike
  • 592 Views
  • 2 replies
  • 2 likes

Can't change track on car stereo using aux cord.

PlanPremium DeviceSamsung J5 Pro, Sony MEX-BT4050UOperating SystemAndroid My Question or IssueI Can't change tracks using my Sony headunit in my car with my Samsung plugged in with an aux cord, Bluetooth works fine, just not an aux cord or a usb cord...

  • Newbie
  • Plan Premium     Device Samsung J5 Pro, Sony MEX-BT4050U Operating System Android   My Question or Issue I Can't change tracks using my Sony headunit in my car with my Samsun...
  • 741 Views
  • 0 replies
  • 0 likes
  • 741 Views
  • 0 replies
  • 0 likes

When phone gets turned off, spotify forgets about SD card.

PlanPremiumCountryAustraliaDeviceSamsung Galaxy 9Operating SystemAndroid Pie 9 My Question or IssueI download my spotify music on my SD card (64Gb samsung evo) and for whatever odd reason, whenever my phone gets turned off and on spotify will seem to...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 9 Operating System Android Pie 9   My Question or Issue I download my spotify music on my SD card (64Gb samsung evo) and for whatev...
  • 538 Views
  • 0 replies
  • 1 likes
  • 538 Views
  • 0 replies
  • 1 likes

Bring back ability to start a radio station but keep playing the song it’s based on

PlanPremiumCountryU.S.DeviceiPhone 8Operating SystemiOS 10 My Question or IssueSpotify used to allow premium users to start a radio station based on a song by seamlessly continuing to play the base song. Now when I start a station, it cuts off the ba...

  • Regular
  • Plan Premium Country U.S. Device iPhone 8 Operating System iOS 10   My Question or Issue Spotify used to allow premium users to start a radio station based on a song by seamlessly cont...
  • lumster49
  • Roadie
  • 615 Views
  • 2 replies
  • 1 likes
  • 615 Views
  • 2 replies
  • 1 likes

Solved!! Bug Report - Premium Advertisement

PlanFreeCountryUnited KingdomDeviceHuawei Honor 7Operating SystemAndroid My Issue I've came back to my device only to find that a Premium Advertisement overlay is displayed on my spotify menu and it will not clear. Any attempts to clear the Ad only a...

  • Casual Listener
  • Plan Free Country United Kingdom Device Huawei Honor 7 Operating System Android   My Issue   I've came back to my device only to find that a Premium Advertisement overlay is disp...
  • Scose
  • Casual Listener
  • 1632 Views
  • 3 replies
  • 0 likes
  • bug
    report
  • 1632 Views
  • 3 replies
  • 0 likes

Spotify playing across multiple devices at same time - do not want

PlanPremium (Student) CountryUSA DeviceSamsung Note 8Win10 Desktop App v1.1.5.153.gf614956dSamsung S7 Operating SystemAndoid 9.0 (Note Win 10Android OS (unsure) My Question or IssueI have Spotify loaded on the above devices. My S7 is my work phone an...

  • Newbie
  • Plan Premium (Student)   Country USA   Device Samsung Note 8 Win10 Desktop App v1.1.5.153.gf614956d Samsung S7   Operating System Andoid 9.0 (Note 😎 Win 10 Android OS (u...
  • Jᴀᴄᴋ
  • Roadie
  • 1675 Views
  • 1 replies
  • 0 likes
  • 1675 Views
  • 1 replies
  • 0 likes