Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68149 Views
  • 69 replies
  • 26 likes
  • 68149 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29004 Views
  • 5 replies
  • 0 likes
  • 29004 Views
  • 5 replies
  • 0 likes

Superuser Contribution My downloads, un-downloaded

PlanPremiumCountryIreland DeviceSamsung Galaxy S10+Operating Android Pie 9.0 My Question or IssueWhen I try to re-download them it says: "You have Discovered a Premium Feature" I have had Premium for about 5 years, never broke the subscription, and o...

  • Casual Listener
  • Plan Premium Country Ireland   Device Samsung Galaxy S10+ Operating Android Pie 9.0   My Question or Issue When I try to re-download them it says: "You have Discovered a Premium...
  • Sean13493
  • Casual Listener
  • 427 Views
  • 2 replies
  • 1 likes
  • 427 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playing a long playlist, and not all songs in the playlist get played

Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) on a very long playlist (~800+ songs at the moment)...

  • Newbie
  • Hi, I have Spotify Premium and I have the app on both my windows 10 desktop and android device (One Plus 6), and I have this same problem on both. The issue is that whenever I hit play (not shuffle) ...
  • 1185843786
  • Casual Listener
  • 3040 Views
  • 5 replies
  • 5 likes
  • 3040 Views
  • 5 replies
  • 5 likes

If I start a song, it changes automatically in 10 seconds to the worst playlist of the world ...

I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't matter if I delete them, it will add the songs again....

  • Newbie
  • I am using the Premium Version, since some days if I start any song, it will change to a different one in 10 seconds. And for the following songs it adds all the songs of that playlist. It doesn't ma...
  • Jᴀᴄᴋ
  • Roadie
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Default playlist name on mobile apps!

Can Spotify please fix this?I am sick of waiting. Please default playlists to "Artist - Album". This is how it defaults on the desktop app, so keep it the same on the mobile app. Why was this functionality changed to begin with? The mobile app used t...

  • Casual Listener
  • Can Spotify please fix this? I am sick of waiting.   Please default playlists to "Artist - Album".   This is how it defaults on the desktop app, so keep it the same on the mobile app. ...
  • Peter
  • Spotify Legend
  • 1299 Views
  • 3 replies
  • 0 likes
  • 1299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific song does not show up in Liked Songs

PlanFree CountryCanada DeviceLG G7 OneOperating SystemAndroid 9 My Question or Issue When looking over my liked songs on my mobile device (given above) I'm not seeing a specific song that I've liked show up. The same song does show up in the Windows ...

  • Casual Listener
  • Plan Free   Country Canada    Device LG G7 One Operating System Android 9    My Question or Issue   When looking over my liked songs on my mobile device (gi...
  • Radok
  • Casual Listener
  • 1249 Views
  • 5 replies
  • 0 likes
  • 1249 Views
  • 5 replies
  • 0 likes

Spotify chenges source to phone with widget

When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr511. If i go in to the app and choose Marantz in sou...

  • Newbie
  • When I press next song on my widget (the one that shows up when telephone is locked), Spotify starts playing on my phone and disconnects from my reciver. I have a P20 pro and playing from Marantz cr5...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Superuser Contribution Note9 spotify issue offline not able to reconnect

I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline ... in wich I cannot change the setting as it wont...

  • Newbie
  • I have to constantly uninstall and reinstall spotify due to me setting it offline when I'm not in wifi service and keeps asking me to log back on spotify but states I cant due to being set as offline...
  • Peter
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • Issue with offline mode
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uninstalled Spotify from gear s2 watch but cannot find app to download again

PlanPremiumCountryUKDeviceSamsung Gear s2, Samsung S9 phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using Spotify Premium for a few months now as I wanted to be able to listen to music whilst in the gym ...

  • Newbie
  • Plan Premium Country UK Device Samsung Gear s2, Samsung S9 phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have been using Spotify Premium ...
  • Peter
  • Spotify Legend
  • 3346 Views
  • 4 replies
  • 4 likes
  • 3346 Views
  • 4 replies
  • 4 likes

Superuser Contribution Can't Log-In or Do Anything on Spotify for Pixelbook

DevicePixelbookOperating SystemVersion 74.0.3729.125 (Official Build) (64-bit) My Question or IssueSpotify gets stuck on a black page whenever I launch the app. I've already tried updating the app and my Pixelbook, clearing the cache, and power-washi...

Screenshot 2019-05-20 at 6.39.53 AM.png
  • Newbie
  • Device Pixelbook Operating System Version 74.0.3729.125 (Official Build) (64-bit)   My Question or Issue Spotify gets stuck on a black page whenever I launch the app.  I've already tr...
  • Guido
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lists removed and can not download again on Android Phone

PlanPremiumCountryTurkeyDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 9 Hi, my lists on the phone removed and i can not download them again. It warns like "Get premium" but i have premium for family. When I log in on website there is nothing l...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy S10 Plus Operating System Android 9   Hi, my lists on the phone removed and i can not download them again. It warns like "Get premium" ...
  • Guido
  • Spotify Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Will Not Launch

Plan - PremiumCountry - USADevice - Motorola XoomOperating System - Android 4.1.2Spotify Version - 8.5.4.770 My Question or IssueAfter I launch the app, it tries to load for a few seconds, then kicks me back to the home screen. The OS is as up-to-dat...

  • Regular
  • Plan - Premium Country - USA Device - Motorola Xoom Operating System - Android 4.1.2 Spotify Version - 8.5.4.770   My Question or Issue After I launch the app, it...
  • Peter
  • Spotify Legend
  • 1923 Views
  • 13 replies
  • 0 likes
  • 1923 Views
  • 13 replies
  • 0 likes

Superuser Contribution The app thumbs buttons for radio stations

PlanPremiumCountryUSA DevicePixel 2Operating SystemAndroid 9 : build-pq2a.190405.003 My Question or IssueI guess you can call this feedback. I don't know if it's an issue. I've found some topics that seem to say this change in the app is by design. S...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 2 Operating System Android 9 : build-pq2a.190405.003   My Question or Issue I guess you can call this feedback.  I don't know if it's...
  • Peter
  • Spotify Legend
  • 1113 Views
  • 2 replies
  • 1 likes
  • Like dislike buttons mobile
    Playlists
    Radio
    thumbs
  • 1113 Views
  • 2 replies
  • 1 likes

[UI] Ugly Update

Plan: PremiumCountry: United KingdomDevice: Pumpkin Double DinOperating System: Android My Question or IssueApologies if this does not belong here, but I wanted to voice my thoughts on the recent update I got. Previously when my device was in the vie...

  • Music Fan
  • Plan: Premium Country: United Kingdom Device: Pumpkin Double Din Operating System: Android   My Question or Issue Apologies if this does not belong here, but I wanted to voi...
  • Kokkaz
  • Newbie
  • 1060 Views
  • 6 replies
  • 7 likes
  • 1060 Views
  • 6 replies
  • 7 likes

Like/dislike buttons not behaving as expected

PlanPremiumCountryUSADeviceMoto G6Operating SystemOreo 8.1 My Question or IssueThis issue is partially discussed elsewhere but doesn't have a solution, so I'm opening it up here again and adding some related problems. The like button is useful in tha...

  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Oreo 8.1   My Question or Issue This issue is partially discussed elsewhere but doesn't have a solution, so I'm opening it up h...
  • Jᴀᴄᴋ
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pausing a few minutes after phone is off

I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a minute or two, it pauses. It resumes playing after...

  • Casual Listener
  • I dont know if anyone else has this problem, but it does this so I resorted here. I'll be listening to anything and I'll put my phone in sleep mode. It'll continue playing like it should, but after a...
  • ninjarayray
  • Casual Listener
  • 806 Views
  • 2 replies
  • 0 likes
  • primium
    Samsung s8
    version 8.5.6.673
  • 806 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Connect To Available Devices

My Question or IssueHi all My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them.I've attached a screenshotAny ideas? Thanks PlanPremiumCountryUKDeviceGalaxt S8Operating SystemAndriod Pie

  • Newbie
  •   My Question or Issue Hi all   My phone is showing a list of deviices but since a copuple of days ago, I can't connect to any of them. I've attached a screenshot Any ideas?   ...
  • Peter
  • Spotify Legend
  • 766 Views
  • 1 replies
  • 0 likes
  • Android
    devices
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Is Switching To Device Storage After Restart

DeviceNokia 5Operating SystemAndroid 9Spotify v 8.5.5.853 My Question or IssueDownload keep switching to device storage after restart.I already did suggestions like :1. Delete Cache2. Uninstall App3. Remove Offline Devices4. Install AppI have done th...

  • Newbie
  • Device Nokia 5 Operating System Android 9 Spotify v 8.5.5.853   My Question or Issue Download keep switching to device storage after restart. I already did suggestions like : 1. Del...
  • Peter
  • Spotify Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to sync local files to Huawei p20 pro

I recently got a Huawei p20 pro, and for some reason, I am unable to download local files from my desktop. I have spotify.exe unblocked in the firewall, and it worked previously on my Moto g4, so I'm at a loss as to what else to do

  • Newbie
  • I recently got a Huawei p20 pro, and for some reason, I am unable to download local files from my desktop. I have spotify.exe unblocked in the firewall, and it worked previously on my Moto g4, so I'm...
  • Peter
  • Spotify Legend
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Music stops playing after 1 second

Hello all, I recently started playing music and all of the sudden it did not work, I have restarted my phone and reinstalled it, any help would be great. Jack Device: S8Android 9.0

  • Roadie
  • Hello all,   I recently started playing music and all of the sudden it did not work, I have restarted my phone and reinstalled it, any help would be great.   Jack   Device: S8 A...
  • Jᴀᴄᴋ
  • Roadie
  • 3687 Views
  • 2 replies
  • 0 likes
  • 3687 Views
  • 2 replies
  • 0 likes

Changing songs via Bluetooth

I currently have my phone linked to my car via Bluetooth and since the latest updates I am no longer able to skip tracks, or browse player list through my car. Is there any plans to fix this in the near future?

  • Newbie
  • I currently have my phone linked to my car via Bluetooth and since the latest updates I am no longer able to skip tracks, or browse player list through my car. Is there any plans to fix this in the n...
  • RegisFer48
  • Newbie
  • 800 Views
  • 1 replies
  • 1 likes
  • 800 Views
  • 1 replies
  • 1 likes