Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56191 Views
  • 68 replies
  • 25 likes
  • 56191 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27935 Views
  • 5 replies
  • 0 likes
  • 27935 Views
  • 5 replies
  • 0 likes

Superuser Contribution Controls for Spotify won't work via any Bluetooth device

PlanPremiumCountryUKDevice(OnePlus 6T)Operating System(Android 9 / Oxygen OS - 9.0.13) My Question or IssueAs of last month, if I connect my phone to a Bluetooth device ( my car, headphones, portable speakers etc... ) The inline controls on the Bluet...

  • Newbie
  • Plan Premium Country UK Device (OnePlus 6T) Operating System (Android 9 / Oxygen  OS - 9.0.13)   My Question or Issue As of last month, if I connect my phone to a Bluetooth device...
  • Guido
  • Spotify Legend
  • 1122 Views
  • 2 replies
  • 0 likes
  • 1122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Stories not working after latest update

PlanPremiumCountryPolandDeviceSamsung Galaxy A5 2016 (SM-A510F)Operating SystemAndroid 7.0 Nougat My Question or IssueAfter the latest update of Spotify app, sharing to Instagram Stories doesn't work. The option appears but when I'm choosing it, it j...

  • Newbie
  • Plan Premium Country Poland Device Samsung Galaxy A5 2016 (SM-A510F) Operating System Android 7.0 Nougat   My Question or Issue After the latest update of Spotify app, sharing to Insta...
  • Katerina
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

No shuffle button.

I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist. PlanFreeCountryIndiaDeviceOnePlus 6Operating SystemAndroid Oreo

  • Newbie
  • I don't have a shuffle or a repeat button in my Spotify even thought I'm playing songs through my playlist.     Plan Free Country India Device OnePlus 6 Operating System Android&n...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Connecting headphones to Android cell involuntarily transfers sound to that cell from speakers/lapto

PlanPremium through family planCountrySwedenDeviceSamsung Galaxy S6, HP LaptopOperating SystemAndroid 7.0, Windows 10 Home My Question or IssueSince a couple of weeks Spotify automatically transfers music audio from playing on my laptop/speakers to m...

  • Newbie
  • Plan Premium through family plan Country Sweden Device Samsung Galaxy S6, HP Laptop Operating System Android 7.0, Windows 10 Home   My Question or Issue Since a couple of weeks Spotify...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Podcast episode list empty

PlanPremiumCountry DeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 My Question or IssueAfter I set a filter to display downloaded episodes of a podcast the list is empty. This makes sense since I haven't got any, however the filter option is dim...

  • Newbie
  • Plan Premium Country   Device Samsung Galaxy S9 Operating System Android 8.0.0   My Question or Issue After I set a filter to display downloaded episodes of a podcast the list is ...
  • 1041 Views
  • 0 replies
  • 0 likes
  • Podcast Episodes
  • 1041 Views
  • 0 replies
  • 0 likes

Incoming calls heared on my device

PlanfreeCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I have this problem.I have spotify associated to my speakers via bluetooth to hear the mus...

  • Newbie
  • Plan free Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I have th...
  • ElainaD
  • Composer
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Old podcast episodes not showing only on Android

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or Issue Hi, Older podcasts are not always showing up on my Android device, but they do on the Windows Spotify player. Stuff They Don't Want You To Know, for example, o...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue   Hi,   Older podcasts are not always showing up on my Android device, ...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Error to restart my cellphone, the downloaded files was deleted

I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to sd memory, but the files (songs) was deleted, please...

  • Newbie
  • I have a sd memory in my cellphone, and all my music is downloaded in this sd memory, but when I restart my cellphone all files dissapear, the storage path change to internal memory, so I change to s...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

Music Turns of automaticlly.

None of the below information is required. However, the more ou provide the easier it will be for us to try PlanPremiumCountry DeviceHuawei Mate 20 liteOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I start a song it...

  • Newbie
  • None of the below information is required. However, the more ou provide the easier it will be for us to try  Plan Premium Country   Device Huawei Mate 20 lite Operating System (iOS...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Selecting "Shuffle Play" in a playlist will only play the first song on repeat.

Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore because it just plays the first song forever and f...

  • Newbie
  • Within the past few days, I've noticed that selecting a song defaults to "repeat one". Every time you pick a new album or playlist, it goes right back to "repeat one". Radio doesn't even work anymore...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Bluetooth controls unresponsive after re-starting car (Android)

]PlanPremiumCountryAustraliaDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or IssueThe bluetooth controls in my vehicle become unresponsive after restarting the car. I need to unlock my phone and re-open the Spotify app and then it will ...

  • Music Fan
  • ] Plan Premium Country Australia Device Huawei Mate 10 Pro Operating System Android   My Question or Issue The bluetooth controls in my vehicle become unresponsive after restarting th...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Song pause while screen is locked.

PlanPremiumCountry Samsung Galaxy Note 8, Operating System Android Pie My Question or IssueSometimes when screen locks, music will pause randomly and continue randomly again.someitmes it will also pause and continue once i unlock the screen.its drivi...

  • Regular
  •   Plan Premium Country   Samsung Galaxy Note 8,  Operating System  Android Pie   My Question or Issue Sometimes when screen locks, music will pause randomly ...
  • hacker1216
  • Newbie
  • 117970 Views
  • 10 replies
  • 29 likes
  • 117970 Views
  • 10 replies
  • 29 likes

Superuser Contribution Music freezes

PlanPremium CountryItaly DeviceSamsung Galaxy S6 Operating SystemAndroid 7.0 For two months, it happens every day that after listening to 3 or 4 songs, the music stops after 9-10 seconds. It is frustrating since then I have no way to listen to someth...

  • Music Fan
  • Plan Premium   Country Italy   Device Samsung Galaxy S6   Operating System Android 7.0   For two months, it happens every day that after listening to 3 or 4 songs, the...
  • iuxmat
  • Music Fan
  • 1478 Views
  • 4 replies
  • 0 likes
  • 1478 Views
  • 4 replies
  • 0 likes

Superuser Contribution Canvas and Autoplay automatically turn on after I turn off offline mode

PlanPremiumCountryGermanyDeviceGalaxy J7Operating SystemAndroid 8.1 My Question or IssueI have to turn off canvas and Autoplay every single time I toggle off offline mode

  • Casual Listener
  • Plan Premium Country Germany Device Galaxy J7 Operating System Android 8.1   My Question or Issue I have to turn off canvas and Autoplay every single time I toggle off offline mode
  • Guido
  • Spotify Legend
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Can't find Spotify app on Galaxy Store for Samsung Wearable

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy Note 9 and Samsung Gear S3 FrontierOperating SystemAndroid Oreo My Question or IssueHello Everyone! I just got my Samsung Gear S3 Frontier and I was looking forward to download the Spotify app for it....

  • Newbie
  •   Plan Premium Country Philippines Device Samsung Galaxy Note 9 and Samsung Gear S3 Frontier Operating System Android Oreo   My Question or Issue Hello Everyone!   I ...
  • 427 Views
  • 0 replies
  • 4 likes
  • 427 Views
  • 0 replies
  • 4 likes

Superuser Contribution Selected song are not playing even if are their in album and appear light in colour than that of oth

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guido
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Song not playing in android app in India
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution View lyrics loading forever

PlanPremiumCountrySwedenDeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueOn some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however it never loads/loads forever. See screenshot for reference.

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue On some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however...
  • Guido
  • Spotify Legend
  • 546 Views
  • 3 replies
  • 1 likes
  • lyrics
  • 546 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs occasionally play with no sound

PlanPremiumCountryCanadaDeviceSamsung galaxy s8Operating SystemWhatever the latest android is My Question or IssueRecently while I'm listening to spotify, a song will occasionally play with no sound. Kind of annoying in every day life but if you skip...

  • Newbie
  •   Plan Premium Country Canada Device Samsung galaxy s8 Operating System Whatever the latest android is    My Question or Issue Recently while I'm listening to spotify, a son...
  • Guido
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 1 likes
  • 231 Views
  • 1 replies
  • 1 likes

Non riproduce la musica

Piano PremiumNazioneItaliaDispositivoP9 liteSistema operativoAndroid 7.0 La mia domanda o problemaRiproducendo i brani su spotify dopo aver riprodotto un brano, quello successivo si blocca e devo per forza cambiare canzone per continuare ad ascoltare

  • Newbie
  • Piano  Premium Nazione Italia Dispositivo P9 lite Sistema operativo Android 7.0     La mia domanda o problema Riproducendo i brani su spotify dopo aver riprodotto un brano, ...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Search function wont work

I live in Australia and I encountered the problem on my Samsung Galaxy A3. I am using spotify free. When I try to use the search function, it takes a while to load, then eventually a message pops up saying: 'No internet connection' even when I do hav...

  • Casual Listener
  • I live in Australia and I encountered the problem on my Samsung Galaxy A3.  I am using spotify free.  When I try to use the search function, it takes a while to load, then eventually a mess...
  • Imdaman021
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes