Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42792 Views
  • 66 replies
  • 25 likes
  • 42792 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878179 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878179 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26414 Views
  • 4 replies
  • 0 likes
  • 26414 Views
  • 4 replies
  • 0 likes

Superuser Contribution "you discovered" page don't go away

i had a premium account that finished and i didn't renewed. now I have a screen that keeps on coming back although i try to dismiss it (not now) that say:" "you discovered a premium feature!" Can't have anything else on the screen.PlanFreeCountry Isr...

  • Casual Listener
  • i had a premium account that finished and i didn't renewed. now I have a screen that keeps on coming back although i try to dismiss it  (not now) that say:" "you discovered a premium feature!" C...
  • Peter
  • Spotify Legend
  • 769 Views
  • 3 replies
  • 0 likes
  • 769 Views
  • 3 replies
  • 0 likes

Will not refresh from now playing or when turning on screen.

PlanPremiumCountryUS DeviceSamsung Galaxy S7Operating SystemAndroid * My Question or Issue Any music saved onto my phone will not refresh the song list after I open the now playing window and try to go back to the list of the artists music. This also...

  • Casual Listener
  • Plan Premium Country US  Device Samsung Galaxy S7 Operating System Android *   My Question or Issue  Any music saved onto my phone will not refresh the song list after I open...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Autoplay feature no longer working?

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid My Question or IssueRecently the autoplay feature has stopped working for me. I have tried all the basic troubleshooting steps (disable then re-enable autoplay setting, reboot my device, clea...

  • Newbie
  • Plan Premium Country USA   Device Pixel 3 Operating System Android   My Question or Issue Recently the autoplay feature has stopped working for me. I have tried all the basic tro...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Spotify Crashes when trying to access Local File Playlists

PlanPremium DeviceSamsung Galaxy S8Operating System Android 8.0.0 My Question or IssuePreviously I had several playlists of only local file music that I made on desktop, and moving my music to my phone allowed the playlists to work, but I can't seem ...

  • Music Fan
  • Plan Premium  Device Samsung Galaxy S8 Operating System  Android 8.0.0   My Question or Issue Previously I had several playlists of only local file music that I made on desktop...
  • Das_Terminator
  • Music Fan
  • 1032 Views
  • 2 replies
  • 0 likes
  • 1032 Views
  • 2 replies
  • 0 likes

Crossfade en mis playlist

PlanPremiumCountry UruguayDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueEn mis Playlist personales no puedo hacer Crossfade entre canciones , me refiero cuando no dejo la canción completa y la cambio antes de terminar, funci...

  • Newbie
  • Plan Premium Country  Uruguay Device Samsung Galaxy S7 Operating System Android Oreo     My Question or Issue En mis Playlist personales no puedo hacer Crossfade entre ...
  • 389 Views
  • 0 replies
  • 2 likes
  • 389 Views
  • 0 replies
  • 2 likes

Modo incognito

Hola! Es posible realizar sesiones de incognito que no dejen ningún rastro en el historial? De vez en cuando mis hijos ponen música infantil y no me gusta que guarde ese historial y que después me recomiende esa música. Igualmente a vecs en el coche ...

  • Newbie
  •   Hola! Es posible realizar sesiones de incognito que no dejen ningún rastro en el historial?   De vez en cuando mis hijos ponen música infantil y no me gusta que guarde ese historial y ...
  • Bittencourt
  • Spotify Star
  • 3661 Views
  • 1 replies
  • 0 likes
  • 3661 Views
  • 1 replies
  • 0 likes

Applicazione non funziona correttamente

Buongiorno a tutti,sono passato da qualche mese da un altro provider di musica a spotify family, mi sto accorgendo che un buon 90% delle volte sia a me che a gli altri membri della mia famiglia all'apertura dell'applicazione, sia Android che Windows,...

  • Newbie
  • Buongiorno a tutti, sono passato da qualche mese da un altro provider di musica a spotify family, mi sto accorgendo che un buon 90% delle volte sia a me che a gli altri membri della mia famiglia all...
  • 654 Views
  • 0 replies
  • 3 likes
  • 654 Views
  • 0 replies
  • 3 likes

Music keeps moving from SD card to local storage

I have been having an issue the last couple months where (seeming randomly), my downloaded Spotify library is moving from my SD card to local storage. I have a farily large library, and this has completely blown away all my available local storage. I...

  • Casual Listener
  • I have been having an issue the last couple months where (seeming randomly), my downloaded Spotify library is moving from my SD card to local storage.  I have a farily large library, and this ha...
  • WiniciusAL
  • Casual Listener
  • 486 Views
  • 1 replies
  • 3 likes
  • 486 Views
  • 1 replies
  • 3 likes

Solved!! Why am I unable to listen to some albums when I'm in India?

PlanFree/Premium: On a 30 day trialCountry: India Device: OnePlus 6Operating System: Android Pie My Question or Issue: When i was a free user, there was no album that I failed to find/play. But however, once I started 30 day trial, I couldn't find/pl...

  • Visitor
  • Plan Free/Premium: On a 30 day trial Country: India   Device: OnePlus 6 Operating System: Android Pie   My Question or Issue: When i was a free user, there was no album tha...
  • user-removed
  • Not applicable
  • 4754 Views
  • 6 replies
  • 3 likes
  • 4754 Views
  • 6 replies
  • 3 likes

Multiple albums from several artists not available

PlanPremiumCountry SwedenDeviceOnePlus 5Operating SystemAndroid oreo My Question or Issue I listen to a lot of country music and today I noticed that several full albums (that I listened to a few days ago) are not available anymore. All Darius Rucker...

  • Casual Listener
  • Plan Premium Country  Sweden Device OnePlus 5 Operating System Android oreo   My Question or Issue  I listen to a lot of country music and today I noticed that several full a...
  • Mantisentil
  • Community Legend
  • 826 Views
  • 2 replies
  • 1 likes
  • 826 Views
  • 2 replies
  • 1 likes

Solved!! Spotify playlists/folders order isn't synced between Windows/Android.

Hello all!Today has ocurred something weird. I opened Spotify on my Android device and I saw that the order of the folders has changed. I thought that I accidentally changed the folders order in the Windows app, but I didn't. When I re-order the fold...

  • Casual Listener
  • Hello all! Today has ocurred something weird. I opened Spotify on my Android device and I saw that the order of the folders has changed. I thought that I accidentally changed the folders order in ...
  • user-removed
  • Not applicable
  • 2091 Views
  • 3 replies
  • 0 likes
  • 2091 Views
  • 3 replies
  • 0 likes

All my downloads constantly redownloading after a day or few hours.

All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs. I just got a Spotify premium subscription and this is becoming really irritating as a user who...

  • Newbie
  • All my songs on offline are continuously deleted, without me doing anything on my phone. After every few hours or a day or so, it redownloads all my songs.  I just got a Spotify premium subscri...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Thumbs up/down went away with update.

Why was the thumbs up/down icon removed from radio? Is there a way to still personalize my radio channels?PlanPremiumCountry Device Samsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Why was the thumbs up/down icon removed from radio?  Is there a way to still personalize my radio channels? Plan Premium Country   Device  Samsung Galaxy 8 Operating System (iO...
  • Bgross388
  • Regular
  • 647 Views
  • 11 replies
  • 0 likes
  • 647 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't play a song

PlanPremiumCountry ukDeviceSamsung Galaxy 9, PCOperating SystemAndroid Oreo, Windows 10 neither my pc or my phone can seem to be able to play the death grips song, beyond alive. This only started in the last hour or so. I have tried restarting spotif...

  • Newbie
  • Plan Premium Country  uk Device Samsung Galaxy 9, PC Operating System Android Oreo, Windows 10    neither my pc or my phone can seem to be able to play the death grips so...
  • Jemi
  • Spotify Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Grey out, can't play

Can't play the music, i thought because of my plan. Then i change to premium and it turns out the same. I'm a newbee on spotify.PlanPremiumCountry IndonesiaDeviceVivo v5Operating SystemAndroid 6.0 My Question or Issue

  • Casual Listener
  • Can't play the music,  i thought because of my plan. Then i change to premium and it turns out the same.  I'm a newbee on spotify. Plan Premium Country  Indonesia Device Vivo v5 ...
  • Jemi
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No puedo ver mis álbumes en la app

Plan PremiumCountry EspañaDeviceXiaomi Mi A2 My Question or Issue No puedo ver mis álbumes, cuando entró se queda siempre pensando

  • Newbie
  • Plan Premium Country  España Device Xiaomi Mi A2   My Question or Issue  No puedo ver mis álbumes, cuando entró se queda siempre pensando  
  • Jemi
  • Spotify Legend
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

Full library view

PlanPremiumCountry U.S.ADeviceSamsung Galaxy 9 (SM-G960u1) Operating SystemAndroid 9.0My Question or IssueI know there are different views of the library for premium and free users. I have a premium account however my library still only displays play...

  • Casual Listener
  • Plan Premium Country  U.S.A Device Samsung Galaxy 9 (SM-G960u1)   Operating System Android 9.0 My Question or Issue I know there are different views of the library for premium and...
  • Cloudlion
  • Casual Listener
  • 658 Views
  • 4 replies
  • 0 likes
  • 658 Views
  • 4 replies
  • 0 likes

MIUI 10 no Spotify Playback Control Buttons

PlanPremiumCountry GermanyDeviceLeEco Le Pro 3 Elite (x722)Operating SystemAndroid 7.2 MIUI 10 17.02.19 Beta My Question or Issue As you can see in the screenshots I don't have the playback buttons which is very annyoing. Maybe someone had the same p...

  • Regular
  • Plan Premium Country  Germany Device LeEco Le Pro 3 Elite (x722) Operating System Android 7.2 MIUI 10 17.02.19 Beta   My Question or Issue  As you can see in the screenshots ...
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Spotify Connect stopped working on AV receiver

PlanPremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue My AV receiver stopped showing up as an available device (Denon AVR-X6400) after the most recent Spotify update. It's not listed on my wife's Galaxy S9 eit...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue   My AV receiver stopped showing up as an available device (Denon AVR...
  • 943 Views
  • 0 replies
  • 1 likes
  • Android 9
    Denon AVR
  • 943 Views
  • 0 replies
  • 1 likes

every day Spotify uninstalls all my songs

this is really annoying, haven't found a solution yet. any help would be appreciated

  • Casual Listener
  • this is really annoying, haven't found a solution yet. any help would be appreciated
  • payals73
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes