Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43056 Views
  • 66 replies
  • 25 likes
  • 43056 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878313 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878313 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26462 Views
  • 4 replies
  • 0 likes
  • 26462 Views
  • 4 replies
  • 0 likes

Spotify Connect stopped working on AV receiver

PlanPremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Pie My Question or Issue My AV receiver stopped showing up as an available device (Denon AVR-X6400) after the most recent Spotify update. It's not listed on my wife's Galaxy S9 eit...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy S9+ Operating System Android Pie   My Question or Issue   My AV receiver stopped showing up as an available device (Denon AVR...
  • 947 Views
  • 0 replies
  • 1 likes
  • Android 9
    Denon AVR
  • 947 Views
  • 0 replies
  • 1 likes

every day Spotify uninstalls all my songs

this is really annoying, haven't found a solution yet. any help would be appreciated

  • Casual Listener
  • this is really annoying, haven't found a solution yet. any help would be appreciated
  • payals73
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Is there a WIP Chromebook app?

Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web player isn't the best in my experience since I like my p...

Screenshot 2019-03-02 at 7.38.49 PM.png Screenshot 2019-03-02 at 8.00.22 PM.png
  • Regular
  • Now, I'm aware of the several posts here asking about this, and I just want to know, is there anything in the works for a PLAY STORE version of Spotify redesigned for Chromebooks? Using the web playe...
  • 495 Views
  • 0 replies
  • 2 likes
  • chromebook
  • 495 Views
  • 0 replies
  • 2 likes

Artist songs

Some Artist are not available in India why like Charlie Puth Linkin park etc

  • Casual Listener
  • Some Artist are not available in India why like Charlie Puth Linkin park etc   
  • Darshanbs
  • Casual Listener
  • 584 Views
  • 2 replies
  • 0 likes
  • warner music
  • 584 Views
  • 2 replies
  • 0 likes

Solved!! Linkin Park and Green Day songs not available

Plan FreeCountry IndiaDevice Sony Xperia T2 UltraOperating System Android Lollipop 5.1 My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the song is not available. So i want to ask if this for everyone or ...

  • Newbie
  • Plan Free Country India Device Sony Xperia T2 Ultra Operating System Android Lollipop 5.1  My Question or Issue I'm not able listen to Linkin Park and Green Day's songs as it shows that the ...
  • Mantisentil
  • Community Legend
  • 11398 Views
  • 1 replies
  • 6 likes
  • Green Day
    linkin park
  • 11398 Views
  • 1 replies
  • 6 likes

Music switches song mid way through without permission

Premium for studentsUSAGalaxy Note 9My Question or Issue When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for.I have logged out of all sessions and removed the playlist but it keep...

  • Newbie
  • Premium for students USA Galaxy Note 9 My Question or Issue  When I am listening to music on my phone or PC, spotify randomly switches to another playlist that I've never searched for. I ha...
  • Noah
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes

Latest UI

PlanPremiumCountry India DeviceOne plus 6Operating SystemAndroid pie My Question or Issue I'm not able to acces the latest UIEarlier before i was able to acces it but suddenly it just shifted to the old UI.

  • Casual Listener
  • Plan Premium Country  India   Device One plus 6 Operating System Android pie   My Question or Issue  I'm not able to acces the latest UI Earlier before i was able to a...
  • Dhruv014
  • Casual Listener
  • 752 Views
  • 2 replies
  • 0 likes
  • UI
  • 752 Views
  • 2 replies
  • 0 likes

Spotify doesn't work with

PremiumItaly Redmi 5 PlusAndroid 9 Pie My Question or IssueHi.I've a problem with the android app of Spotify.Usually when i'm using mobile connection, it seems that i'm offline and i have to close and re-open the app to work. My provider is "Ho Mobil...

  • Newbie
  •   Premium Italy     Redmi 5 Plus Android 9 Pie   My Question or Issue Hi. I've a problem with the android app of Spotify. Usually when i'm using mobile connection, it...
  • isaumyam
  • Composer
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Still unable to post to Instagram Stories

PlanPremiumCountryUnited States DeviceLG G6Operating SystemAndroid version 8.8.0 My Question or Issue I have the most up to date version of Spotify, Instagram, and the Android operating system, but I'm still unable to share music to Instagram Stories...

  • Casual Listener
  • Plan Premium Country United States  Device LG G6 Operating System Android version 8.8.0   My Question or Issue  I have the most up to date version of Spotify, Instagram, and ...
  • Clément_L
  • Music Fan
  • 2028 Views
  • 5 replies
  • 0 likes
  • Functionality
    Instagram Stories
  • 2028 Views
  • 5 replies
  • 0 likes

Sort folders separately from playlists?

Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically? You know, like you used to, and even Windows 95 could?

  • Gig Goer
  • Why can't I sort my playlists on Android sorted logically, aka Alphabetically, but with folders on top, also alphabetically?   You know, like you used to, and even Windows 95 could?
  • Clément_L
  • Music Fan
  • 504 Views
  • 1 replies
  • 1 likes
  • 504 Views
  • 1 replies
  • 1 likes

Shuffle all songs from library

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue Since the last update I can't see all songs from my library by titles anymore to do Shuffle all, so how can we shuffle all songs from our Library now? I trie...

  • Casual Listener
  • Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android   My Question or Issue  Since the last update I can't see all songs from my library by titles a...
  • Clément_L
  • Music Fan
  • 777 Views
  • 1 replies
  • 0 likes
  • 777 Views
  • 1 replies
  • 0 likes

Solved!! Hi i am using spotify from india which launched few days ago i cant find any vidoes on Spotify app

Hi i am using spotify from india i cant find any vidoes on Spotify app i looked through out but still i cant find vidoes

  • Newbie
  • Hi i am using spotify from india i cant find any vidoes on Spotify app i looked through out but still i cant find vidoes
  • Brunelicia
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Playlists in random order

I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.

  • Gig Goer
  • I noticed yesterday that my playlists and playlist folders are completely out of order on my phone. There is no way to rearrange them.
  • NetanZaf
  • Regular
  • 3439 Views
  • 7 replies
  • 5 likes
  • 3439 Views
  • 7 replies
  • 5 likes

[App v8.4.94.817] Thumb up/downs

PlanPremiumCountry GermanyDevice(Xiaomi MiA1)Operating SystemAndroid Pie After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made undone, apparently. I can delete the song in the Radio-Playlist, that's all. The green th...

  • Regular
  • Plan Premium Country  Germany Device (Xiaomi MiA1) Operating System Android Pie     After giving an accidentelly "Thumb up" or "Thumb down" to a song, this can not be made un...
  • 236 Views
  • 0 replies
  • 1 likes
  • 236 Views
  • 0 replies
  • 1 likes

Order of playlists

DeviceSony Xperia XZ2 CompactOperating SystemAAndroid PieMy Question or IssueSince a while the sorting of playlists in the Android app is off. Where before it followed whatever order you put them in in the Windows app. But now when I follow a new pla...

  • Roadie
  •   Device Sony Xperia XZ2 Compact Operating SystemA Android Pie My Question or Issue Since a while the sorting of playlists in the Android app is off. Where before it followed whatever orde...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Music Player - LockScreen

Music player not working in the screen locked PlanPremiumCountryItaly DeviceSamsung s8Operating SystemAndroid 9

  • Newbie
  • Music player not working in the screen locked    Plan Premium Country Italy   Device Samsung s8 Operating System Android 9    
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

I have to press twice when I want to play music on a Google Speaker Group

PlanPremiumCountrySweden Device(Android, Google Home)Operating System(Android Oreo, Google Home) My Question or Issue When I want to play music on a "Google Speaker Group" I have to press it twice on the mobile and it's the same with my Google Home. ...

  • Casual Listener
  • Plan Premium Country Sweden   Device (Android, Google Home) Operating System (Android Oreo, Google Home)   My Question or Issue  When I want to play music on a "Google Speak...
  • 841 Views
  • 0 replies
  • 0 likes
  • Google Home
    Speaker group
  • 841 Views
  • 0 replies
  • 0 likes

I can't view my albums

PlanPremiumCountryUK DeviceRedmi 5 plusOperating SystemAndroid My Question or IssueI can no longer view my albums, all I get is the green circle as though they're loading. I can view everything else fine. I've uninstalled and reinstalled but still no...

  • Newbie
  • Plan Premium Country UK  Device Redmi 5 plus Operating System Android   My Question or Issue I can no longer view my albums, all I get is the green circle as though they're loadin...
  • paulyboy013
  • Newbie
  • 1098 Views
  • 1 replies
  • 1 likes
  • 1098 Views
  • 1 replies
  • 1 likes

LG keyboard wont sign me in

PlanFree/PremiumCountry DeviceLG-D852Operating SystemAndroid My Question or IssueTo sign in i require my keyboard to flip on its side because its cracked and i nowhere have the funds to fix/replace right now. Anyways if i remember correctly when i wa...

  • Casual Listener
  • Plan Free/Premium Country   Device LG-D852 Operating System Android   My Question or Issue To sign in i require my keyboard to flip on its side because its cracked and i nowhere h...
  • Terel22
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Spotify crashes when attempting to play a playlist with local files created on PC

Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer.PlanPremiumCountryUSA Devices involvedSamsung Galaxy S4, Custom built Windows 10 computer (AMD FX-8350, Asus M5A97 R2.0, GTX 1080 TI)Operating SystemW...

  • Newbie
  • Spotify crashes when I attempt to play a playlist with local files created on a windows 10 computer. Plan Premium Country USA  Devices involved Samsung Galaxy S4, Custom built Windows...
  • 431 Views
  • 0 replies
  • 5 likes
  • 431 Views
  • 0 replies
  • 5 likes