Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60382 Views
  • 68 replies
  • 26 likes
  • 60382 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28357 Views
  • 5 replies
  • 0 likes
  • 28357 Views
  • 5 replies
  • 0 likes

Android ICS - Not playing podcasts

Hi! I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play.. Any other songs play without any issues... Is there another Spotify version that I could use or...

  • Visitor
  • Hi!    I'm running Spotify version 8.4.57.803 on my ICS Android (version 4.0.4) and works like a charm, however the new functionality (podcasts) don't play..    Any other song...
  • 529 Views
  • 0 replies
  • 0 likes
  • 4.0.4
    Android
    hrv
    ICS
    Podcasts
    problem
    Spotify
    version
  • 529 Views
  • 0 replies
  • 0 likes

I don't have a titel list on my phone

PlanPremiumCountryBelgiumDeviceMoto G6Operating SystemAndroid My Question or IssueOn my phone, i don't have a "title" list in my library. I can only choose playlist, artists and albums. I would like ti listen all my titles of all the album i liked.

  • Visitor
  • Plan Premium Country Belgium Device Moto G6 Operating System Android   My Question or Issue On my phone, i don't have a "title" list in my library. I can only choose playlist, artists ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Stations

I cannot add anything to Stations under Your Library on ANdroid.When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations.How do I create stations?

  • Regular
  • I cannot add anything to Stations under Your Library on ANdroid. When I listen to a song and select start song radion and then follow it simply adds it to my playlists and not stations. How do I ...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Google home casting greyed out

PlanPremiumCountry UKDevicePixel 2Operating SystemAndroid Pie My Question or Issue I am logged in to my account on two devices (obviously I don't use them both at the same time). Recently (since the last update?) One of my devices now shows all the G...

  • Casual Listener
  •   Plan Premium Country  UK Device Pixel 2 Operating System Android Pie   My Question or Issue  I am logged in to my account on two devices (obviously I don't use them b...
  • carpathianUA
  • Regular
  • 2618 Views
  • 7 replies
  • 0 likes
  • 2618 Views
  • 7 replies
  • 0 likes

Having to Reinstall on G5Plus Every Use

Plan/PremiumCountryUsaDeviceMoto G5 plusOperating SystemAndroid 8.1 My Question or IssueSearch crashes every use as well as trying to connect to Echo dot. I have to uninstall and reinstall. Then it works once and crashes again.

  • Newbie
  • Plan /Premium Country Usa Device Moto G5 plus Operating System Android 8.1   My Question or Issue Search crashes every use as well as trying to connect to Echo dot. I have to uninstall...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

New update - Offline Artist list and download songs

Hello,My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. Therefore it cannot be used offline...When offline, I ca...

  • Casual Listener
  • Hello, My smartphone has the new Spotify app update since around a week. I noticed that the library artist list doesn't match which the artist I have downloaded songs from, but artists I follow. The...
  • 521 Views
  • 0 replies
  • 11 likes
  • 521 Views
  • 0 replies
  • 11 likes

Offline saved songs list by artist

PlanPremiumCountry DeviceMoto g5Operating SystemAndroid 8.1.0 My Question or IssueI recently had an update that changed the "your library" page on the app. It looks good and all but it just does not work. My biggest problem is that I can't shuffle so...

  • Newbie
  • Plan Premium Country   Device Moto g5 Operating System Android 8.1.0   My Question or Issue I recently had an update that changed the "your library" page on the app. It looks good...
  • MokoMichel
  • Casual Listener
  • 799 Views
  • 1 replies
  • 6 likes
  • 799 Views
  • 1 replies
  • 6 likes

Unable to dowload songs

PlanPremiumDeviceASUS Zenfone 3Operating SystemAndroid 8.0 My Question or IssueAfter being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the app and set download location to SD storage.Now whenever I try to downlo...

  • Newbie
  • Plan Premium Device ASUS Zenfone 3 Operating System Android 8.0   My Question or Issue After being unable to move my downloaded music to SD-Card, I deleted all app data, reinstalled the ...
  • 552 Views
  • 0 replies
  • 2 likes
  • 552 Views
  • 0 replies
  • 2 likes

Wifi Connection Lost Enable Streaming on celluar

PlanPremiumCountryUSDeviceGalaxy Watch (LTE, Verizon)Operating System My Question or IssueI just got a Galaxy Watch and connected it with my Galaxy S10. As soon as I'm out of Bluetooth range I get the message on the watch that reads "WIFI Connection ...

  • Casual Listener
  •   Plan Premium Country US Device Galaxy Watch (LTE, Verizon) Operating System     My Question or Issue I just got a Galaxy Watch and connected it with my Galaxy S10.  A...
  • diggitydawg510
  • Casual Listener
  • 3240 Views
  • 1 replies
  • 0 likes
  • 3240 Views
  • 1 replies
  • 0 likes

Newest update but no design change

PlanPremiumCountryGermanyDevice(Huawei P10)Operating System(Android 8.0.0/EMUI 8.0.0) My Question or IssueWhy do i have the old spotify player design (look at the screenshot) and how can i change this?Everyone of my friends has the new design. By the...

  • Newbie
  • Plan Premium Country Germany Device (Huawei P10) Operating System (Android 8.0.0/EMUI 8.0.0)   My Question or Issue Why do i have the old spotify player design (look at the screenshot)...
  • nicocencini
  • Music Fan
  • 458 Views
  • 2 replies
  • 5 likes
  • 458 Views
  • 2 replies
  • 5 likes

Android Auto sort

PlanPremium FamilyCountryUSADevicePixel 2XLOperating SystemAndroid 9.0 My Question or IssueWhen using the app on my phone, I have my lists sorted alphabetically. So when i look through albums, it's alphabetical by artist. But when using android auto ...

  • Newbie
  • Plan Premium Family Country USA Device Pixel 2XL Operating System Android 9.0   My Question or Issue When using the app on my phone, I have my lists sorted alphabetically.  So whe...
  • 617 Views
  • 0 replies
  • 11 likes
  • 617 Views
  • 0 replies
  • 11 likes

There is no Made for You option in my spotify

There is no discover or made for you tab in my spotify library I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to say keep listening to the music you until spotify finds stuff fo...

  • Visitor
  • There is no discover or made for you tab in my spotify library   I've been using it for 1. 5 weeks and until now under the library tab there used to be a made for you option which used to ...
  • IrfanIntekhab
  • Newbie
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Like / Dislike Simultaneously

PlanFree/PremiumCountry USADevice LGOperating System(Android) My Question or Issue When you both like and dislike on a song does that show you like the band, but not the song ?

  • Regular
  •   Plan Free/Premium Country  USA Device  LG Operating System (Android)   My Question or Issue   When you both like and dislike on a song does that show you like t...
  • BeatnikM
  • Regular
  • 974 Views
  • 18 replies
  • 0 likes
  • 974 Views
  • 18 replies
  • 0 likes

Superuser Contribution Spotify keeps playing after i pause it

CountryU.S.DeviceSamsung Galaxy S8+QuestionSpotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??

  • Newbie
  • Country U.S. Device Samsung Galaxy S8+ Question Spotify keeps playing my music after I pause it, only does this when I'm connected to my BT speaker??
  • 853 Views
  • 0 replies
  • 1 likes
  • 853 Views
  • 0 replies
  • 1 likes

Can't use controls on lockscreen.

NotPlanPremiumCountryTunisiaDeviceNote 8Operating SystemAndroid 9 My Question or IssueHey community! After the pie update i just can't use the controls on the lock screen no more! It's buggy cause sometimes it works, but must of the times it doesn't....

  • Casual Listener
  • NotPlan Premium Country Tunisia Device Note 8 Operating System Android 9   My Question or Issue Hey community! After the pie update i just can't use the controls on the lock screen no ...
  • Zineturki
  • Casual Listener
  • 2802 Views
  • 4 replies
  • 1 likes
  • 2802 Views
  • 4 replies
  • 1 likes

Keeps reverting to playing a list of songs I did not select....

I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.

  • Casual Listener
  • I use premium plan. No matter what I choose to play on my Android after the song I chose plays the player reverts to play a list of songs I have not chosen.   
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Can't play greyed songs.

PlanFreeCountry - India DeviceMoto X PlayOperating SystemAndroid 7.1.1 My Question or IssueI m not able to play greyed songs from playlist idk why, it shows "Playing" but seconds is always 0. There r lot of songs I mean 90% songs aren't playable from...

  • Visitor
  • Plan Free Country - India   Device Moto X Play Operating System Android 7.1.1   My Question or Issue I m not able to play greyed songs from playlist idk why, it shows "Playing" bu...
  • xoholo
  • Composer
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Spotify on speakers is broken

Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just meant to play music. PlanPremiumCountryUSA DeviceMoto...

  • Visitor
  • Spotify will mute songs exactly halfway through when I am playing them through my Sony SRS-XB10 speaker. I have tried reinstalling but it does not change anything. Very frustrating for an app just me...
  • xoholo
  • Composer
  • 947 Views
  • 1 replies
  • 0 likes
  • broken
    bug
    Glitch
    Half
    half way
    halfway
    mute
    mutes
    muting
    Sony
    Speakers
    Spotify
    SRS-XB10
  • 947 Views
  • 1 replies
  • 0 likes

Downloading and downloading again

PlanPremiumCountryTurkeyDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Even if downloaded the playlists multiple times, in the following two days it redownloads my playlists as if I have infinite data.

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy J7 Max Operating System Android     Even if downloaded the playlists multiple times, in the following two days it redownloads my ...
  • kadircanaygun
  • Casual Listener
  • 535 Views
  • 4 replies
  • 0 likes
  • 535 Views
  • 4 replies
  • 0 likes