Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60277 Views
  • 68 replies
  • 26 likes
  • 60277 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28347 Views
  • 5 replies
  • 0 likes
  • 28347 Views
  • 5 replies
  • 0 likes

Superuser Contribution Daily mixes showing on Samsung Galaxy phone but not on Lenovo tablet

PlanFreeCountry DeviceSamsung Galaxy 8, Lenovo Tab 4 10Operating SystemAndroid My Question or Issue Daily mixes appear in my phone, but not in my tablet. The tablet app does recognize that I've been listening to the daily mixes in my listening histor...

  • Casual Listener
  • Plan Free Country   Device Samsung Galaxy 8, Lenovo Tab 4 10 Operating System Android   My Question or Issue  Daily mixes appear in my phone, but not in my tablet. The&n...
  • rlempel
  • Casual Listener
  • 561 Views
  • 5 replies
  • 0 likes
  • 561 Views
  • 5 replies
  • 0 likes

Solved!! Adding your own music

PlanPremiumCountryAustralia Device Samsung Galaxy 9Operating System Android Oreo, Windows 10,etc.) My Question or IssueHi all, How do you add your own music to your account? I've added some of my own music using my pc but on my phone, the songs are g...

  • Regular
  • Plan Premium Country Australia    Device  Samsung Galaxy 9 Operating System  Android Oreo, Windows 10,etc.)   My Question or Issue Hi all,   How do you...
  • MattWilliam
  • Regular
  • 3301 Views
  • 4 replies
  • 0 likes
  • 3301 Views
  • 4 replies
  • 0 likes

'Made for you' gone

PlanPremiumOperating SystemAndroid My Question or IssueThe made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app but couldn't find the option anywhere.

  • Casual Listener
  •   Plan Premium Operating System Android   My Question or Issue The made for you option is gone since the latest update. There's no daily mixes and weekly mixes. I searched in the app...
  • Bittencourt
  • Spotify Star
  • 1656 Views
  • 3 replies
  • 0 likes
  • 1656 Views
  • 3 replies
  • 0 likes

Artists/Albums not showing entries that correspond to songs inside my library

PlanPremiumIndia Device(Pixel 2 XL)Operating System(Android Pie) The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, no Artists or Albums appear under their respective tabs. Meanwhile, if you check...

Screenshot_20190313-185338.png Screenshot_20190313-185855.png Screenshot_20190313-185345.png Item-0_and_AirPortExtra_and_Item-01.png
  • Visitor
  • Plan Premium India   Device (Pixel 2 XL) Operating System (Android Pie)   The first three screenshorts are from my Pixel 2 XL (Android Phone). If you see the first 2 screenshots, n...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't play the next song

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0.0 My Question or IssueIf I search for an artist and open "all songs" and select the song I want to listen at. When the song has come to the end spotify just loop the selected s...

  • Visitor
  • Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0.0   My Question or Issue If I search for an artist and open "all songs" and select the song I want to l...
  • Jemi
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Trouble with downloading

PlanPremiumCountrySweden DeviceHuawei Y6 2018Operating SystemAndroid 8.0.0 My Question or IssueI have problems with downloading music. I have a 128 GB SD card that should be more than enough for the music i want to download to it. The download settin...

  • Visitor
  • Plan Premium Country Sweden   Device Huawei Y6 2018 Operating System Android 8.0.0   My Question or Issue I have problems with downloading music. I have a 128 GB SD card that sho...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Why am i not able to play certain songs?

Premium Country India DeviceXiaomiOperating SystemAndroid Marshmallow My Question or IssueHi, i am a premium user from India. As soon as i got the news that spotify had just launched here i went straight to it, used it for a couple of days and then g...

  • Visitor
  •   Premium   Country India   Device Xiaomi Operating System Android Marshmallow   My Question or Issue Hi, i am a premium user from India. As soon as i got the news that...
  • xoholo
  • Composer
  • 506 Views
  • 1 replies
  • 1 likes
  • Unplayable songs
  • 506 Views
  • 1 replies
  • 1 likes

Solved!! Can't play the song

As the picture there why i can't play the music in my spotify?

  • Newbie
  • As the picture there why i can't play the music in my spotify?
  • xoholo
  • Composer
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Account logged out and locked out afters battery dies

PlanPremiumCountryBelgiumDeviceSony Z5 CompactOperating SystemAndroid latestMy Question or IssueAs in headline. After the battery dies, starting phone up again, no way to log in except after reinstalling the app. Apparently this is an old issue, but ...

  • Newbie
  • Plan Premium Country Belgium Device Sony Z5 Compact Operating System Android latest My Question or Issue As in headline. After the battery dies, starting phone up again, no way to log in exc...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Unsave all the Song from an Album in One Click Doesn't Work Anymore

After the new update, when I delete my downloaded file (for example, an album, which automatically makes all songs from that album added to the Saved Song list), I cannot unsave all the songs except do it manually for each songs, previously I only ne...

  • Casual Listener
  • After the new update, when I delete my downloaded file (for example, an album, which automatically makes all songs from that album added to the Saved Song list),  I cannot unsave all the songs e...
  • 715 Views
  • 0 replies
  • 2 likes
  • album
    saved song
  • 715 Views
  • 0 replies
  • 2 likes

Corrupted bluetooth control after last update

Something got bad after the last spotify update: previously when establishing a bluetooth connection with my car the music automaticlly started. i was able to skip tracks forth and back with the car control keys instantly. now after the last update i...

  • Casual Listener
  • Something got bad after the last spotify update:   previously when establishing a bluetooth connection with my car the music automaticlly started. i was able to skip tracks forth and back with...
  • serkT21
  • Casual Listener
  • 2074 Views
  • 4 replies
  • 6 likes
  • 2074 Views
  • 4 replies
  • 6 likes

Spotify stops playing?

PlanPremiumCountryAustralia DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi all, Just recently, Spotify will sometimes stop playing. Sometimes when my phone locks, sometimes just out of the blue. So I have to hit play to resume ...

  • Regular
  • Plan Premium Country Australia  Device Samsung Galaxy S9 Operating System Android    My Question or Issue Hi all,   Just recently, Spotify will sometimes stop playing....
  • verflucht88
  • Casual Listener
  • 45243 Views
  • 4 replies
  • 9 likes
  • 45243 Views
  • 4 replies
  • 9 likes

Solved!! Google assistent

Hello premium user here in Sweden here I just got my new Samsung s10 plus and decided to start trying to use Google assistent with my spotify account. However i cant get it to start playing music it opens the app and search the artist and/or song nam...

  • Regular
  • Hello premium user here in Sweden here   I just got my new Samsung s10 plus and decided to start trying to use Google assistent with my spotify account.   However i cant get it to start...
  • Daanne
  • Regular
  • 6568 Views
  • 8 replies
  • 0 likes
  • 6568 Views
  • 8 replies
  • 0 likes

Which music service will you be switching to now that Spotify sucks?

PlanPremiumCountryU.S.DeviceSamsung Galaxy S6 My Question or IssueSpotify is pulling a snapchat. They went from one of my favorite apps to a steaming pile of garbage not worth paying for with this new update. Looks like I'll be finding another music ...

  • Casual Listener
  • Plan Premium Country U.S. Device Samsung Galaxy S6   My Question or Issue Spotify is pulling a snapchat. They went from one of my favorite apps to a steaming pile of garbage not worth pa...
  • Heyjerry
  • Regular
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Solved!! no app on galaxy watch?

PlanPremiumCountryAustraliaDeviceGalaxy watchMy Question or IssueHelp! I can't find the spotify app in galaxy apps!? What am I doing wrong? Is it only in the US?

  • Visitor
  • Plan Premium Country Australia Device Galaxy watch My Question or Issue Help! I can't find the spotify app in galaxy apps!? What am I doing wrong? Is it only in the US?
  • Mantisentil
  • Community Legend
  • 1075 Views
  • 1 replies
  • 0 likes
  • 1075 Views
  • 1 replies
  • 0 likes

How to keep the Spotify notification permanently in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen? Because my homescreen widget requires this to work properly. I whitelisted ...

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • 776 Views
  • 0 replies
  • 1 likes
  • 776 Views
  • 0 replies
  • 1 likes

Superuser Contribution No longer displays the artist I've downloaded.

My Question or IssueSo I normally download an album or two from a particular artist, then once I'm in offline mode, I'll search through downloaded artist and then listen to those albums. However the past two weeks, whenever I download something new, ...

  • Casual Listener
  • My Question or Issue So I normally download an album or two from a particular artist, then once I'm in offline mode, I'll search through downloaded artist and then listen to those albums. ...
  • Deadjim
  • Roadie
  • 3579 Views
  • 7 replies
  • 6 likes
  • 3579 Views
  • 7 replies
  • 6 likes

[Desktop] Headphone Play/Pause/Skip Buttons with Spotify

PlanPremium FamilyCountryAustralia DeviceSamsung Galaxy 7 / Samsung Note 9Operating SystemAndroid Oreo / PieSpotify Version8.4.95.785 My Question or IssueMy wife and I both have Aftershokz Trekz headphones (Air and Titanium models respectivly) and in...

  • Visitor
  • Plan Premium Family Country Australia   Device Samsung Galaxy 7 / Samsung Note 9 Operating System Android Oreo / Pie Spotify Version 8.4.95.785   My Question or Issue My wife a...
  • Mantisentil
  • Community Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Spotify shows wrong device name: " Listening on this phone" instead of Speaker's name when casting

PlanPremiumCountryPolandDeviceNexus 7 Operating SystemAndroid 7.1.1 My Question or Issuephone: Spotify -> devices available ->Den speaker 14 google cast - is availableListening on this phone is highlighted Video is attached.

  • Visitor
  • Plan Premium Country Poland Device Nexus 7  Operating System Android 7.1.1   My Question or Issue phone: Spotify -> devices available -> Den speaker 14 google cast - is av...
  • 839 Views
  • 0 replies
  • 1 likes
  • 839 Views
  • 0 replies
  • 1 likes

Android TV distortion

CountryUSDeviceMI Box SOperating SystemAndroid TV Oreo 8.1 My Question or IssueThe MI Box S Oreo channel or homescreen widget's album artwork is really distorted. I uninstalled updates and cleared data. Nothing worked. It is like that on my brother's...

  • Visitor
  •   Country US Device MI Box S Operating System Android TV Oreo 8.1   My Question or Issue The MI Box S Oreo channel or homescreen widget's album artwork is really distorted. I uni...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes