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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42875 Views
  • 66 replies
  • 25 likes
  • 42875 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878223 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878223 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26431 Views
  • 4 replies
  • 0 likes
  • 26431 Views
  • 4 replies
  • 0 likes

Android Playlist / Folder Organization

PlanPremiumCountryU.S. DeviceS5Operating Systemandroid My Question or Issue Prior to the last update, I was able to move and organize playlists and folders on spotify desktop and they would update/organize on my Android Galaxy S5. Since the last upda...

  • Gig Goer
  • Plan Premium Country U.S.  Device S5 Operating System android   My Question or Issue   Prior to the last update, I was able to move and organize playlists and folders on spo...
  • Karaptian
  • Gig Goer
  • 1521 Views
  • 1 replies
  • 6 likes
  • 1521 Views
  • 1 replies
  • 6 likes

"Tocando" músicas não baixadas OFFLINE

PlanPremiumCountry Curitiba/PrDeviceXiaomi Mi8ProOperating SystemAndroid My Question or Issue Quando entro no modo offline e coloco para tocar todas as minhas músicas no aleatório o App tenta tocar as músicas não baixadas e fica mudo até eu passar a ...

  • Newbie
  •   Plan Premium Country  Curitiba/Pr Device Xiaomi Mi8Pro Operating System Android    My Question or Issue  Quando entro no modo offline e coloco para tocar todas a...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Sorting Albums Alphabeticly in Album Mode in library

PremiumGermanySamsung Galaxy S7Android 8.0 Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted alphabeticly within an Artist. E.g. Green Days Albums would Start with 21Cen...

  • Newbie
  •   Premium Germany Samsung Galaxy S7 Android 8.0   Since some days the Albums in my Library just do whatever they like. They switch places all the time. Before that they were sorted al...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Finding music

I'm using Spotify free, Moto G6 Play with Oreo, USA.Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when the user opens the app for the first time. I wonder ho...

  • Casual Listener
  • I'm using Spotify free, Moto G6 Play with Oreo, USA. Why do users have to use the search feature to find most music? The browse feature has a limited number of songs. This should be explained when...
  • songassistant
  • Composer
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Adding playlists is a pain

I'm using Spotify free, Moto G6 Play with Oreo, USA.When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening them? This would take forever. The Roku app does show t...

  • Casual Listener
  • I'm using Spotify free, Moto G6 Play with Oreo, USA. When I use the search and find playlists, why does it not list the number of songs in each playlist on the search results page without opening ...
  • songassistant
  • Composer
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car view for Android users

UPDATE March 5, 2019: Starting today all Premium users on Android will see a new feature while in car view. Now it’s easier to change and view content directly from the car view. From the car view, just tap or swipe on the “CHOOSE MUSIC” area at the ...

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  • Spotify
  • Spotify
  • UPDATE March 5, 2019:    Starting today all Premium users on Android will see a new feature while in car view.   Now it’s easier to change and view content directly from the...
  • meahtenoha
  • Spotify
  • 74526 Views
  • 17 replies
  • 16 likes
  • 74526 Views
  • 17 replies
  • 16 likes

Solved!! Local files not accessible anymore

Plan : PremiumCountry : FranceDevice : Samsung A3 2016Operating System: Android v7.0 My Question or Issue:Sometimes ago, I added local files to desktop application (the album is "Gordon Webster Meets Hetty Kate -Gordon Webster, Hetty Kate-") thanks t...

  • Casual Listener
  • Plan : Premium Country : France Device : Samsung A3 2016 Operating System: Android v7.0   My Question or Issue: Sometimes ago, I added local files to desktop application (the album is "Gor...
  • RemiFr
  • Casual Listener
  • 1694 Views
  • 3 replies
  • 0 likes
  • 1694 Views
  • 3 replies
  • 0 likes

How to keep the Spotify notification permanently in the notification screen

PlanPremiumCountry France DeviceSamsung Galaxy S9 Operating SystemAndroid Pie My Question or IssueHow to keep the Spotify notification permanently in the notification screen. Because the homescreen widget requires this to work properly. Thanks

  • Visitor
  • Plan Premium Country  France  Device Samsung Galaxy S9  Operating System Android Pie   My Question or Issue How to keep the Spotify notification permanently in the notif...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Can't login to Spotify app on Android

Plan - FreeCountry - USA Device - Galaxy S7Operating System - Android Oreo My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details I get the error: "We're currently experiencing problems. Please try again...

  • Newbie
  • Plan - Free Country - USA   Device - Galaxy S7 Operating System - Android Oreo   My Question or Issue: I'm not able to login to the Spotify app. Everytime I enter in my login details ...
  • 952 Views
  • 0 replies
  • 0 likes
  • Android
    Login
    Spotify
  • 952 Views
  • 0 replies
  • 0 likes

Changing Storage Location

On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slows my phone right down.Why is this happening?Is ther...

  • Newbie
  • On my Galaxy S9, spotify seems to delete then redownload all of my music onto my internal storage after me setting my storage location as my SD card. This is the second time it's happened and it slow...
  • 561 Views
  • 0 replies
  • 0 likes
  • 561 Views
  • 0 replies
  • 0 likes

Can't search via voice on Android auto.

A few weeks ago Spotify was working fine when using the car's voice command to search for artists, but now all of the sudden it no longer works and the AI will respond with "let me find more info about that for you" even after a simple command like "...

  • Newbie
  • A few weeks ago Spotify was working fine when using the car's voice command to search for artists, but now all of the sudden it no longer works and the AI will respond with "let me find more info abo...
  • 735 Views
  • 0 replies
  • 5 likes
  • Android Auto.
    Spotify
    Voice Search
  • 735 Views
  • 0 replies
  • 5 likes

Solved!! Downloading a Playlist to an Android Phone Question

PremiumUnited StatesSamsung Galaxy J3 Luna ProAndroid 6.0.1 Hello,I have installed the Spotify App on my phone and understand how to compile a playlist.That done,can I then dowload a playlist(or playlists) to my phone? That is,can I put those data on...

  • Regular
  •     Premium United States Samsung Galaxy J3 Luna Pro Android 6.0.1   Hello, I have installed the Spotify App on my phone and understand how to compile a playlist. That done,ca...
  • wbee
  • Regular
  • 852 Views
  • 2 replies
  • 0 likes
  • 852 Views
  • 2 replies
  • 0 likes

Galaxy watch no settings

PlanPremiumCountry SwedenDeviceSamsung Galaxy watchOperating SystemTeizen 4.0 My Question or Issue when I open settings I only get to chose playback mod so I can't choose a Bluetooth device

  • Newbie
  • Plan Premium Country  Sweden Device Samsung Galaxy watch Operating System Teizen 4.0   My Question or Issue  when I open settings I only get to chose playback mod s...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Lineage OS 16 - app not starting

PlanPremiumDeviceSamsung Galaxy S4 mini (i9195I)Operating SystemAndroid 9, Lineage OS 16 distribution My Question or Issue Hello, I have a fresh install of Lineage OS. After installing Spotify, the app crashes on start, just showing the initial logo....

  • Newbie
  • Plan Premium Device Samsung Galaxy S4 mini (i9195I) Operating System Android 9, Lineage OS 16 distribution   My Question or Issue  Hello, I have a fresh install of Lineage OS. After...
  • 1608 Views
  • 0 replies
  • 0 likes
  • Android 9
    crashing
    lineageos
  • 1608 Views
  • 0 replies
  • 0 likes

Loading is stuck, have to reboot after every listen (Possible Garmin connect conflict?)

PlanPremiumCountryItaly DeviceSamsung Galaxy J5sOperating SystemAndroid 6.1 My Question or IssueLoading is stuck after every listen, the only choice I have is to restart the app every time I want to change song-playlist.Never happened before, I've al...

  • Newbie
  • Plan Premium Country Italy  Device Samsung Galaxy J5s Operating System Android 6.1   My Question or Issue Loading is stuck after every listen, the only choice I have is to restart...
  • Loxer
  • Community Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • Cache
    loading
    reboot
    Search
    stuck
  • 570 Views
  • 1 replies
  • 0 likes

Spotify pausing music randomly itself

Plan: PremiumCountry: ThailandDeviceXperia Z5 CompactOperating SystemAndroid N 7.1.1 When I play music and leave for 20-30 sec. the music will pause. But I didn't open any other music and video app.

  • Casual Listener
  • Plan: Premium Country: Thailand Device Xperia Z5 Compact Operating System Android N 7.1.1   When I play music and leave for 20-30 sec. the music will pause. But I didn't open any oth...
  • iDirector
  • Regular
  • 742 Views
  • 2 replies
  • 0 likes
  • 742 Views
  • 2 replies
  • 0 likes

Can not open library/albums

Hi,I've been using spotify for a long time without any bugs at all.Sadly lately I'm not able anymore to open the "albums" section in my library. It just shows that it is loading but nothing happens even after 10 minutes.What I already tried:- made su...

  • Casual Listener
  • Hi, I've been using spotify for a long time without any bugs at all. Sadly lately I'm not able anymore to open the "albums" section in my library. It just shows that it is loading but nothing happe...
  • Loxer
  • Community Legend
  • 592 Views
  • 3 replies
  • 0 likes
  • 592 Views
  • 3 replies
  • 0 likes

remove my favorite albums and songs

PlanPremiumCountry GermanyDeviceOneplus5Operating SystemAndroid P My Question or Issue Can't remove the songs from my favorite albums and songs, that's annoying.

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  • Newbie
  • Plan Premium Country  Germany Device Oneplus5 Operating System Android P   My Question or Issue  Can't remove the songs from my favorite albums and songs, that's annoying. &...
  • 918 Views
  • 0 replies
  • 5 likes
  • 918 Views
  • 0 replies
  • 5 likes

Solved!! Cannot Create or save radio stations?

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 I believeMy Issue The option to save radio stations from songs, playlists and artists doesn't show up for me and there is no option to create one under the stations tab i...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 2 XL Operating System Android 9 I believe My Issue  The option to save radio stations from songs, playlists and artists doesn't sh...
  • Mantisentil
  • Community Legend
  • 3944 Views
  • 1 replies
  • 1 likes
  • 3944 Views
  • 1 replies
  • 1 likes

Solved!! Album list not shown / load on Android

since two weeks it isn't possible to load the album list on my android devices. Artist, playlist and so one, works. On my windows Laptop no problems, album list are load.I uninstall Spotify and install again but it doesn't help. PlanPremiumCountry De...

  • Casual Listener
  • since two weeks it isn't possible to load the album list on my android devices. Artist, playlist and so one, works. On my windows Laptop no problems, album list are load. I uninstall Spotify and ins...
  • Mantisentil
  • Community Legend
  • 968 Views
  • 3 replies
  • 0 likes
  • 968 Views
  • 3 replies
  • 0 likes