Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51273 Views
  • 66 replies
  • 25 likes
  • 51273 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881807 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881807 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27357 Views
  • 4 replies
  • 0 likes
  • 27357 Views
  • 4 replies
  • 0 likes

How can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blastt

PlanPremiumCountry UkDevice Honor 9Operating SystemAndroid My Question or IssueHow can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast

  • Casual Listener
  • Plan Premium Country  Uk Device Honor 9 Operating System Android   My Question or Issue How can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast &...
  • Loxer
  • Community Legend
  • 4251 Views
  • 1 replies
  • 0 likes
  • 4251 Views
  • 1 replies
  • 0 likes

Alexa/Echo can't shuffle properly

PlanPremiumCountry UKDeviceAmazon Echo - latest generation)Operating Systemna My Question or Issue When I ask alexa to shuffle my library or a large playlist (I have one with over 3000 songs I often listen to), it only shuffles the first part (I reck...

  • Newbie
  • Plan Premium Country  UK Device Amazon Echo - latest generation) Operating System na   My Question or Issue  When I ask alexa to shuffle my library or a large playlist (I hav...
  • 254 Views
  • 0 replies
  • 2 likes
  • 254 Views
  • 0 replies
  • 2 likes

Playlist search hidden and doesn't work how it used to

PlanPremiumCountry United KingdomDeviceSamsung Galaxy A5Operating SystemAndroid My Question or IssueIt used to be easy as pie to filter a playlist down to songs by just typing the artist name or anything else into the search box. Now it's hidden in t...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Samsung Galaxy A5 Operating System Android   My Question or Issue It used to be easy as pie to filter a playlist down to songs by just ...
  • coultonluke
  • Casual Listener
  • 885 Views
  • 2 replies
  • 3 likes
  • 885 Views
  • 2 replies
  • 3 likes

Shuffle library only shuffles a few artists

PlanPremiumCountryNetherlands DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueWhen I go Library -> Tracks -> Shuffle, most of the time not all tracks are shuffled, but only those of a few artists. It works more like "Give ...

  • Casual Listener
  • Plan Premium Country Netherlands   Device Sony Xperia XZ Premium Operating System Android Pie   My Question or Issue When I go Library -> Tracks -> Shuffle, most of the tim...
  • steveandthesea
  • Casual Listener
  • 498 Views
  • 1 replies
  • 3 likes
  • 498 Views
  • 1 replies
  • 3 likes

Downloading an album messes up with my saved tracks

Hi, I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library. Say I temporarily need to save some tracks offline for a flight f...

  • Regular
  • Hi,   I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library.&...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Move downloaded Music to SD Card

PlanPremiumCountry DeviceAndroidOperating System My Question or Issue Hello,Some days ago i bought a new Android Radio (with Spotify App) for my car. Now I'd like to move all my downloaded songs from my computer to my radio. I have no possibility to ...

  • Newbie
  •   Plan Premium Country   Device Android Operating System     My Question or Issue  Hello, Some days ago i bought a new Android Radio (with Spotify App) for my car...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Android app starts playing after phone calls

PlanFreeCountry AustraliaDeviceSamsung Galaxy 9Operating SystemAndroid 8.0 My Question or IssueMy wife and I have started having an issue with SPotify where, unless we close the app completely, playback will often start after ending a phone call. Bot...

  • Newbie
  • Plan Free Country  Australia Device Samsung Galaxy 9 Operating System Android 8.0   My Question or Issue My wife and I have started having an issue with SPotify where, unless we c...
  • SoftwareJock
  • Newbie
  • 1462 Views
  • 2 replies
  • 0 likes
  • 1462 Views
  • 2 replies
  • 0 likes

Listen Now button doesn't work

PlanFree/PremiumCountry DeviceHTC One M9Operating SystemAndroid 7.0 My Question or Issue When I receive album recommendations the Listen Now button does nothing, apart from seeing a visual depress. The Dismiss button works. Am I doing something wrong...

  • Newbie
  • Plan Free/Premium Country   Device HTC One M9 Operating System Android 7.0   My Question or Issue  When I receive album recommendations the Listen Now button does nothing, ap...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

No album art on Spotify

PlanPremium Country Netherlands DeviceSony Xperia F5121, 2016Operating SystemAndroid 8.0.0. My Question or IssueJust recently, the Spotify app won't show the artwork anymore, when playing the songs. I only see the standard grey illustration from Spot...

  • Newbie
  •   Plan Premium  Country  Netherlands  Device Sony Xperia F5121, 2016 Operating System Android 8.0.0.   My Question or Issue Just recently, the Spotify app won't sh...
  • ShakimTheClown
  • Newbie
  • 1285 Views
  • 1 replies
  • 2 likes
  • 1285 Views
  • 1 replies
  • 2 likes

HELP! Trouble playing my Spotify

I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television.I am having a problem playing my songs on my main playlist in order. I tried making a new playlist... same problem. The shuffle is NOT on. What is happening is ...

  • Roadie
  • I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television. I am having a problem playing my songs on my main playlist in order.  I tried making a new playlist......
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Honor play-Spotify does not work

Hello.I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Sometimes it stops responding and the only solution is to s...

  • Newbie
  • Hello. I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Someti...
  • big10t
  • Newbie
  • 723 Views
  • 1 replies
  • 1 likes
  • Android
    honor
    problem
  • 723 Views
  • 1 replies
  • 1 likes

Bug error openning Spotify on Moto G4

PlanPremiumCountrySao Paulo - BrazilDeviceLenovo Motorla Moto G4Operating SystemAndroid Nougat 7.0 My Question or Issue Most of the time I open the application it gives error. I already sent several feedbacks but so far nothing.

Screenshot_20190124-121832.png
  • Regular
  • Plan Premium Country Sao Paulo - Brazil Device Lenovo Motorla Moto G4 Operating System Android Nougat 7.0   My Question or Issue  Most of the time I open the application it gives ...
  • biodapesada
  • Regular
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Can't connect after being logged out while in offline mode.

Hello there.I've faced the stated issue a couple of times in different devices (Asus Zenfone 2 Laser, Android 6.0.1 and recently Honor 8X with Android and the only "fix" provided in the forums is "to reinstall" the app. So, basically, whatever may yo...

  • Casual Listener
  • Hello there. I've faced the stated issue a couple of times in different devices (Asus Zenfone 2 Laser, Android 6.0.1 and recently Honor 8X with Android 😎 and the only "fix" provided in the forums...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

telecommande

Bonjour,je dispose d'un abonnement premium,je souhaite utiliser mon telephone (sony xa android) comme moyen de controler la musique vers mon ordinateur (mcbook) seulement quand je suis sur mon application mobile le telephone ne detect pas la presence...

  • Newbie
  •   Bonjour, je dispose d'un abonnement premium,je souhaite utiliser mon telephone (sony xa android) comme moyen de controler la musique vers mon ordinateur (mcbook) seulement quand je suis sur ...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mis canciones se eliminan cuando salgo de la aplicacion

Cada vez que cierro la aplicacion y la vuelvo a abrir, me aparece como si nunca se hubiran descargado las canciones y se vuelven a descargar cuando ya lo habia hecho hace unos mmomentosEsto es muy molesto...¿Hay alguien que me pueda ayudar porfavor?

  • Newbie
  • Cada vez que cierro la aplicacion y la vuelvo a abrir, me aparece como si nunca se hubiran descargado las canciones y se vuelven a descargar cuando ya lo habia hecho hace unos mmomentos Esto es muy ...
  • Jemi
  • Spotify Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Spotify Radio don't works anymore

PlanPremiumCountry GermanyDeviceHonor 8xOperating SystemAndroid 8.1 My Question or Issue For a few weeks I can't start Spotify Radio anymore. When I click start artist-radio I don't go to the artist radio but insted I go to a playlist that is titled ...

  • Regular
  • Plan Premium Country  Germany Device Honor 8x Operating System Android 8.1   My Question or Issue  For a few weeks I can't start Spotify Radio anymore. When I click start art...
  • user-removed
  • Not applicable
  • 409 Views
  • 2 replies
  • 4 likes
  • 409 Views
  • 2 replies
  • 4 likes

Car integration

Hello, everyone,I have a problem with the Spotify BMW integration on my Huawai Mate 20 Pro. I have installed the BMW Connected App and Spotify. Nothing appears on the display of my BMW 220d Active Tourer - no titles, covers, etc. With my iPhone it wo...

  • Newbie
  • Hello, everyone, I have a problem with the Spotify BMW integration on my Huawai Mate 20 Pro. I have installed the BMW Connected App and Spotify. Nothing appears on the display of my BMW 220d Active ...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify unavaible on Googleplay while being part of Europe (Geoblocked)

Hello, here is a few informations PlanFree (plan to premium soon)CountryFrance (Réunion island precisely)DeviceSamsung galaxy J2Operating SystemAndroid GO 8.1 My Question or IssueHere is a definition explaining the issue: "The overseas departments an...

  • Casual Listener
  • Hello, here is a few informations   Plan Free (plan to premium soon) Country France (Réunion island precisely) Device Samsung galaxy J2 Operating System Android GO 8.1   My Quest...
  • Katerina
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 1 likes
  • 315 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloads

Is there any way to actually undownload songs on a play list without deleting it?

  • Newbie
  • Is there any way to actually undownload songs on a play list without deleting it?   
  • Jemi
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App for Android

PlanPremiumCountry DeviceSamsungGalaxy A5 Operating SystemAndroid 8.0 My Question or Issue My Spotify app has been crashing down since a week. I need about 10 tries to open the app.I had already updated the app during that time but it is still lackin...

  • Newbie
  •   Plan Premium Country   Device SamsungGalaxy A5  Operating System Android 8.0   My Question or Issue  My Spotify app has been crashing down since a week. I need a...
  • Jemi
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes