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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878243 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878243 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

How do i get the Spotify toolbar to appear on my phone?

On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth device which would skip the song.That phone broke and now i'm usin...

  • Newbie
  •     On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth...
  • 3132 Views
  • 0 replies
  • 3 likes
  • 3132 Views
  • 0 replies
  • 3 likes

shuffle is on Automaticaly

When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that!How i can listen without shuffle? (google home and premium account)

  • Newbie
  • When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that! How i can listen without shuffle?   (google home and premium account)
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Cross-fade: phone lags in games when the next song starts playing.

PlanPremiumCountryRomaniaDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or IssueMy device has 2 GB of RAM.12 seconds before the current song ends, the next song kicks in. Right at that moment, the game starts lagging for 1-2 seconds.It'...

  • Visitor
  • Plan Premium Country Romania Device Samsung A320FL Operating System Android Oreo   My Question or Issue My device has 2 GB of RAM. 12 seconds before the current song ends, the ne...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

S8+ has lost lock screen controls

PlanPremiumCountry DeviceGalaxy S8+Operating System My Question or IssueI recently lost my lock screen controls for Spotify. No updates or changes to phone. They just disappeared. Any ideas how to get them back?

  • Newbie
  • Plan Premium Country   Device Galaxy S8+ Operating System     My Question or Issue I recently lost my lock screen controls for Spotify.  No updates or changes to phone....
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

How many more years do we need to wait before shuffle actually works?

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid 9 My Question or Issue The following issue has been noted many times in the past by many other Spotify users: The Spotify shuffle feature does not work. It shuffles from only a small subset o...

  • Newbie
  • Plan Premium Country USA  Device Pixel 3 Operating System Android 9   My Question or Issue  The following issue has been noted many times in the past by many other Spotify us...
  • suebisme
  • Newbie
  • 393 Views
  • 1 replies
  • 3 likes
  • 393 Views
  • 1 replies
  • 3 likes

Spotify not playing through Musiccast

PlanPremiumCountry Australia DeviceYamaha Music Cast Operating System Android My Question or IssueEverything was working perfectly, could open Musiccast on my Android tablet, select Spotify and play music through my Yamaha amp. Then on Christmas Eve ...

  • Newbie
  •   Plan Premium Country  Australia  Device Yamaha Music Cast  Operating System  Android   My Question or Issue Everything was working perfectly, could open Mus...
  • 1095 Views
  • 0 replies
  • 0 likes
  • 1095 Views
  • 0 replies
  • 0 likes

Sort playlist thing + bug

PlanPremiumCountryBrazil DeviceMoto Z2 PlayOperating SystemAndroid 8.0 I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists and even to remember wich are the new songs that I added, now the dropdown is gone,...

  • Casual Listener
  • Plan Premium Country Brazil   Device Moto Z2 Play Operating System Android 8.0   I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists an...
  • heberthbruno
  • Casual Listener
  • 584 Views
  • 3 replies
  • 3 likes
  • 584 Views
  • 3 replies
  • 3 likes

Why is the shuffle suddenly worse than ever?

PlanPremiumCountry UK DeviceMoto G5Operating SystemAndroid My Question or Issue In the past month I've noticed that the shuffle feature on my Android device, for all songs rather than a Playlist, plays the same set of recently added songs without var...

  • Casual Listener
  • Plan Premium Country  UK   Device Moto G5 Operating System Android   My Question or Issue  In the past month I've noticed that the shuffle feature on my Android device,...
  • Wintersoldier_7
  • Casual Listener
  • 960 Views
  • 2 replies
  • 2 likes
  • 960 Views
  • 2 replies
  • 2 likes

PS4 doesn't sync

PremiumCountry USS8 My Question or Issue PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get an error.

  • Newbie
  • Premium Country  US S8   My Question or Issue  PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get a...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

My galaxy s9 will randomly play different songs for no reason

It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums PlanPremiumCountryUnited States Device Samsung Galaxy 9Operating System Android Oreo My Question or Issue Why does the web pl...

  • Newbie
  • It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums   Plan Premium Country United States   Device &n...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Behind the Lyrics no longer showing up

PlanPremium For FamilyCountryUSADeviceGoogle Pixel 2Operating SystemAndroid Pie I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to. But I think it's been like this for a few months now, even before I updat...

  • Visitor
  • Plan Premium For Family Country USA Device Google Pixel 2 Operating System Android Pie   I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to....
  • ewh410
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

For some playlist add to home screen doesnt work

PlanPremium CountryItaly DeviceSamsung A8 2018 My Question or Issue Hello, For some playlist add to home screen doesnt work.

  • Casual Listener
  • Plan Premium   Country Italy    Device Samsung A8 2018    My Question or Issue  Hello, For some playlist add to home screen doesnt work.
  • 385 Views
  • 0 replies
  • 3 likes
  • 385 Views
  • 0 replies
  • 3 likes

Spotify starts on phone when I start it on the PC

PlanPremiumCountry SwedenDeviceSony Xperia XZ3 and PCOperating SystemAndroid 9 (Pie) and Windows 10 My Question or Issue Whenever I start to play music on Spotify on my PC the Spotify App starts to run on my phone as well, even though I've "swiped aw...

  • Newbie
  • Plan Premium Country  Sweden Device Sony Xperia XZ3 and PC Operating System Android 9 (Pie) and Windows 10   My Question or Issue  Whenever I start to play music on Spotify o...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Saved/favourite songs?

PlanFreeCountryUnited KingdomDeviceSony Xperia E5Operating SystemAndroid 6.0 My Question or IssueI do understand that my saved songs have now turned into favourite songs since my premium plan was cancelled. However, I had over 1000 saved songs on pre...

  • Newbie
  • Plan Free Country United Kingdom Device Sony Xperia E5 Operating System Android 6.0   My Question or Issue I do understand that my saved songs have now turned into favourite songs sinc...
  • 319 Views
  • 0 replies
  • 0 likes
  • Android
    Favorite Songs
    Free
  • 319 Views
  • 0 replies
  • 0 likes

Go to Radio Playlist

PlanPremiumCountryUkDeviceHuawei Mate 10 ProOperating SystemAndroid My Question or Issue My main method of listening to music has just disappeared. I used to have the convenient functionality of being able to create a lineup from one of my playlists'...

  • Newbie
  • Plan Premium Country Uk Device Huawei Mate 10 Pro Operating System Android   My Question or Issue  My main method of listening to music has just disappeared. I used to have the co...
  • arehartjeff
  • Casual Listener
  • 500 Views
  • 1 replies
  • 5 likes
  • 500 Views
  • 1 replies
  • 5 likes

Tech support needed regarding the android app

PlanPremiumCountry RomaniaDeviceXiaomi redmi note 4 Pro -OS Android My Question or Issue Whenever I listen to my playlists on Spotify, the following song from it will not play entirely.Basically I listen to a song, then the next one starts, and after...

  • Newbie
  • Plan Premium Country  Romania Device Xiaomi  redmi note 4 Pro -OS Android   My Question or Issue  Whenever I listen to my playlists on Spotify, the following song from it ...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
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Why can't I turn it off?

With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth devices at work and home, however I do not want it alw...

  • Newbie
  • With the latest update I no longer have a way to turn it off. It's always on and will just start playing randomly. I'm using a galaxy phone and enjoy listening in my vehicle or on other bluetooth dev...
  • smily
  • Casual Listener
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Missing songs from favourite songs

PlanFree/PremiumCountry DenmarkDeviceHuawei P9Operating SystemAndroid 7 My Question or Issue On my pc i added over a thousand tracks to my favourite song list (the one where you press the heart symbol to add) but on my phone most of the tracks are mi...

  • Newbie
  • Plan Free/Premium Country  Denmark Device Huawei P9 Operating System Android 7   My Question or Issue  On my pc i added over a thousand tracks to my favourite song list (the ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Startup artist selection page

I've just bought premium for my wife for xmas. When she fisrt logged on there was a really good artist selection page that I've spent hours trying to find again as we weren't finished with it. I'm sure there must be a way to get it up again, it would...

  • Casual Listener
  • I've just bought premium for my wife for xmas. When she fisrt logged on there was a really good artist selection page that I've spent hours trying to find again as we weren't finished with it. I'm su...
  • Dave748
  • Casual Listener
  • 529 Views
  • 2 replies
  • 0 likes
  • 529 Views
  • 2 replies
  • 0 likes

Solved!! GO! by Spinnin Records Missing

PlanPremiumCountry USADevice(Samsung Galaxy Note Operating System(Android Oreo) My Question or Issue I downloaded a running playlist that was once removed before by Spinnin Records. The first song was called Melody and I dont remember the other songs...

  • Casual Listener
  • Plan Premium Country  USA Device (Samsung Galaxy Note 😎 Operating System (Android Oreo)   My Question or Issue  I downloaded a running playlist that was once removed be...
  • pasou21
  • Casual Listener
  • 2999 Views
  • 6 replies
  • 1 likes
  • GO!
    missing playlist
    Running
    Spinnin Records
  • 2999 Views
  • 6 replies
  • 1 likes