Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56049 Views
  • 68 replies
  • 25 likes
  • 56049 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27859 Views
  • 5 replies
  • 0 likes
  • 27859 Views
  • 5 replies
  • 0 likes

Solved!! Comment désactiver le filtre continu explicite

bonjour depuis peu cje ne peux plus ecoute de la musique avec sportify ou autre car alexa me dit que le filtre continu explicite est activé commeznt le desactivémerci

  • Newbie
  • bonjour  depuis peu cje ne peux plus ecoute de la musique avec sportify ou autre car alexa me dit que le filtre continu explicite est activé commeznt le desactivé merci
  • ciolx
  • Newbie
  • 3748 Views
  • 1 replies
  • 0 likes
  • Android
  • 3748 Views
  • 1 replies
  • 0 likes

Superuser Contribution Chromecast audio - playlist always returns to beginning

Hi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to the beginning of the playlist, always starting from the beginning of the list forwa...

  • Casual Listener
  • Hi!   Concerning chromecast audio....   When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to...
  • Arigoud
  • Music Fan
  • 5511 Views
  • 44 replies
  • 6 likes
  • 5511 Views
  • 44 replies
  • 6 likes

Android audio extremely buggy

PlanPremiumCountry canDeviceEonon & Samsung S5 Why is the app so buggy when it comes to android car audio. I have all my playlists saved for ofline lisining. But i have to consistantly log in at least once a week, sometimes once a day. The playlist w...

  • Music Fan
  •   Plan Premium Country  can Device Eonon & Samsung S5     Why is the app so buggy when it comes to android car audio. I have all my playlists saved for ofline lisinin...
  • zrock2010
  • Music Fan
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Sync local songs on mobile doesn't work anymore

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2017Operating SystemAndroid 8.0, Windows 10 My Question or Issue About a month ago I already synced a local song from my PC on my phone, I added the file to a playlist and made it offline available on ...

  • Visitor
  • Plan Premium Country Germany Device Samsung Galaxy A3 2017 Operating System Android 8.0, Windows 10   My Question or Issue  About a month ago I already synced a local song from my...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Solved!! Filtering songs in playlists

PlanPremiumCountry NorwayDeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or IssueBefore, I was able to filter/search for songs in my playlists by swiping down to the top of a playlist. I do not see the filter-field anymore, which is anno...

  • Casual Listener
  • Plan Premium Country  Norway Device Google Pixel XL Operating System Android Pie   My Question or Issue Before, I was able to filter/search for songs in my playlists by swiping do...
  • AeroZ
  • Composer
  • 1458 Views
  • 3 replies
  • 0 likes
  • 1458 Views
  • 3 replies
  • 0 likes

App crashing on OnePlus 6T

PlanPremiumCountry IsraelDeviceOnePlus 6TOperating SystemAndroid 9 My Question or IssueHello fellow listeners.I bought a new phone about a week ago,as mentioned above,and while trying to listen to spotify via bluetooth in my car,or just a portable sp...

  • Visitor
  •   Plan Premium Country  Israel Device OnePlus 6T Operating System Android 9   My Question or Issue Hello fellow listeners. I bought a new phone about a week ago,as mentione...
  • user-removed
  • Not applicable
  • 544 Views
  • 1 replies
  • 1 likes
  • 544 Views
  • 1 replies
  • 1 likes

Daily Mix 3 not working correctly

PlanPremiumCountryUK DevicePhone and tablet Operating System My Question or Issue Hello! My Daily Mix 3 has got the name 'Daniel Miller' instead of a listof the artists in the playlist and the playlist is filled with songs Iwould never listen to! All...

  • Newbie
  • Plan Premium Country UK  Device Phone and tablet  Operating System     My Question or Issue  Hello! My Daily Mix 3 has got the name 'Daniel Miller' instead of a lis...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

shazam integration not working

PremiumSouth Korea (Australia originally)Device(LG V20)Operating System(Android Oreo Hi,So since last year my 'my shazam tracks' playlist hasnt been updatingDon't know when it happened but the Shazam app is no longer connectedWhen I try to connect it...

  • Newbie
  • Premium South Korea (Australia originally) Device (LG V20) Operating System (Android Oreo   Hi, So since last year my 'my shazam tracks' playlist hasnt been updating Don'...
  • 722 Views
  • 0 replies
  • 6 likes
  • 722 Views
  • 0 replies
  • 6 likes

Spotify Connect and Yamaha RX-V485

PlanPremium SubscriptionCountry USA DeviceSamsung Galaxy S7, Yamaha RX-V485Operating SystemAndroid My Question or Issue My RX-V485 is not showing up on my Android phone. This use to work fine, now it does not.

  • Regular
  • Plan Premium Subscription Country  USA   Device Samsung Galaxy S7, Yamaha RX-V485 Operating System Android   My Question or Issue  My RX-V485 is not showing up on my An...
  • ArKo11
  • Casual Listener
  • 8606 Views
  • 14 replies
  • 0 likes
  • 8606 Views
  • 14 replies
  • 0 likes

Wi-fi problems on OnePlus 6T

PlanPremiumCountrySpainDeviceOne Plus 6TOperating SystemAndroid 9 / OxygenOS 9.0.11 My Question or IssueSince a few spotify actualizations ago, the spotify app shows me that i´ve got no internet conection whenever im connected to wi-fi. It just occur...

  • Newbie
  • Plan Premium Country Spain Device One Plus 6T Operating System Android 9 / OxygenOS 9.0.11   My Question or Issue Since a few spotify actualizations ago, the spotify app shows me that ...
  • 368 Views
  • 0 replies
  • 1 likes
  • Wi-Fi
  • 368 Views
  • 0 replies
  • 1 likes

Songs only greyed out in one playlist

PlanPremiumCountry UKDeviceGoogle Pixel 2 XLOperating SystemAndroid 9 PieMy Question or IssueHi,I noticed a few days ago that several songs on one of my playlists have been greyed out and won't play. It's a large playlist, actually the one I listen t...

  • Newbie
  • Plan Premium Country  UK Device Google Pixel 2 XL Operating System Android 9 Pie My Question or Issue Hi, I noticed a few days ago that several songs on one of my playlists have been g...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Defaulting to unknown tracks

PlanPremiumCountry UKDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue Every time i open spotify, it is set to play music from an album i have never heard of. It is doing it all of the time and is extremely irritating. Please help!

  • Casual Listener
  • Plan Premium Country  UK Device Samsung Galaxy Operating System Android   My Question or Issue  Every time i open spotify, it is set to play music from an album i have never ...
  • Brocarl
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist I don't know playing without me wanting it to.

For the last few nights when I've been playing my own music the album will change to this specific playlist which I have never played or seen before (playlist attached). It always starts with the first song in the playlist and if I pause or change th...

  • Casual Listener
  • For the last few nights when I've been playing my own music the album will change to this specific playlist which I have never played or seen before (playlist attached). It always starts with the fir...
  • Katerina
  • Spotify Legend
  • 1675 Views
  • 5 replies
  • 0 likes
  • 1675 Views
  • 5 replies
  • 0 likes

Liking songs by using button in notification controller

PlanPremium (Student)Country PolandDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue When I like songs from my daily mix by extending Spotify notification and pressing heart it is not added to my library, but if i like that song...

  • Newbie
  • Plan Premium (Student) Country  Poland Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  When I like songs from my daily mix by extendin...
  • 579 Views
  • 0 replies
  • 2 likes
  • 579 Views
  • 0 replies
  • 2 likes

One particular song keeps dissapearing from my playlist

PlanPremiumCountry IndonesiaDeviceAsus Zenfone Zoom SOperating SystemAndroid Oreo My Question or Issue I've saved a song called 'Sunflower' by Swae Lee ft. Post Malone, however it keeps dissapearing from my playlist as if I removed it, but I didn't. ...

  • Newbie
  • Plan Premium Country  Indonesia Device Asus Zenfone Zoom S Operating System Android  Oreo  My Question or Issue  I've saved a song called 'Sunflower' by Swae Lee ft. Post...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Delete some downloaded songs without Clearing the entire Saved Data?

Hi, is there any way to delete only some of downloaded songs from my phone storage without clearing the entire Saved Data?

  • Casual Listener
  •   Hi, is there any way to delete only some of downloaded songs from my phone storage without clearing the entire Saved Data?
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Solved!! I got 6 Daily Mixes on Spotify Lite but only 1 in the Spotify app (mobile and desktop)

PlanPremiumCountryIndonesia Operating SystemAndroid Lollipop & Windows 10 My Question or Issue I've had my premium plan since May last year, but I've just started using it around a month ago. On the "Made for You" section in the mobile app, there's b...

  • Casual Listener
  • Plan Premium Country Indonesia   Operating System Android Lollipop & Windows 10   My Question or Issue  I've had my premium plan since May last year, but I've just st...
  • bebekgulings
  • Casual Listener
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Can't see new Podcast Episodes in App

PlanPremiumCountryUSA DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo 8.0.0 My Question or IssueI have been trying to play the latest episodes on certain podcasts; however, they don't show up in the app. I can see them when I view it in the web p...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy 8+ Operating System Android Oreo 8.0.0   My Question or Issue I have been trying to play the latest episodes on certain podcasts;...
  • sajayi88
  • Casual Listener
  • 4857 Views
  • 2 replies
  • 5 likes
  • 4857 Views
  • 2 replies
  • 5 likes

Stops playing across echo speaker group

PlanPremiumCountry USADeviceGalaxy note 5 and 3 echoOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Music randomly stops playing across the speaker group. I have to push pause in the spotify app. Then play. Only plays for...

  • Casual Listener
  • Plan Premium Country  USA Device Galaxy note 5 and 3 echo Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Music randomly stops playing a...
  • 2003emu
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Voice stopping problem

PlanPremium DeviceAsus zenfone 5 Operating SystemAndroid pie My Question or Issue Hello I have been having some a issue after update to Android 9.0 If have some notifications in "do not disturb" or in silence mode Spotify has stopping point in time H...

  • Casual Listener
  •   Plan Premium     Device Asus zenfone 5  Operating System Android pie   My Question or Issue  Hello I have been having some a issue after update to Android 9...
  • emmreunal
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes