Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 44032 Views
  • 66 replies
  • 25 likes
  • 44032 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878858 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878858 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26618 Views
  • 4 replies
  • 0 likes
  • 26618 Views
  • 4 replies
  • 0 likes

Playlist radio

Samsung S9 Android device. Suddenly my ability to go to playlist radio has disappeared on all my playlists. Support told me to uninstall and reinstall, which I did. But it didn't solve it. I can't figure out how to get to support to update them. Any ...

  • Music Fan
  • Samsung S9 Android device.   Suddenly my ability to go to playlist radio has disappeared on all my playlists. Support told me to uninstall and reinstall, which I did. But it didn't solve it. I...
  • AeroZ
  • Composer
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

Solved!! I cant search up or reorder the songs on my playlist since last android update

Since spotify updated last month( Galaxy S8), I cant search up songs on my playlist or reorder the structure of my playlist. For example, by artist, title and recently added. Its really annoying me and any help would be much appreciated.

  • Newbie
  • Since spotify updated last month( Galaxy S8), I cant search up songs on my playlist or reorder the structure of my playlist. For example, by artist, title and recently added. Its really annoying me a...
  • AeroZ
  • Composer
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...
  • MNC1
  • Gig Goer
  • 736 Views
  • 8 replies
  • 0 likes
  • 736 Views
  • 8 replies
  • 0 likes

Micro losses using an Android smartphone and a loudspeaker UE Boom2

Subscription : Premium Country : France Device : smartphone Nexus 5 (from Google) with Android 6.0.1, not possible to upgrade itUsed with a loudspeaker Ultimate Ear Boom 2So there is a wifi link between the internet box and the Nexus 5 and a bluetoot...

  • Music Fan
  • Subscription : Premium     Country : France   Device : smartphone Nexus 5 (from Google) with Android 6.0.1, not possible to upgrade it Used with a loudspeaker Ultimate E...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Galaxy S8 songs stop playing randomly for several seconds

Premium plan USA Samsung Galaxy S8 Android Oreo. Recently Spotify simply stops playing for several seconds at random intervals. I have no problems with my Samsung Tab A also using Oreo.

  • Newbie
  • Premium plan   USA   Samsung Galaxy S8   Android Oreo.   Recently Spotify simply stops playing for several seconds at random intervals. I have no problems with my Samsung ...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Sorting Playlists

PlanPremiumCountry USADeviceSamsung Galaxy A6 My Question or Issue Lately I have been unable to sort playlists by artist. The only way it sorts is Z-A. I have premium

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy A6   My Question or Issue  Lately I have been unable to sort playlists by artist. The only way it sorts is Z-A. I have premium&n...
  • 183 Views
  • 0 replies
  • 1 likes
  • 183 Views
  • 0 replies
  • 1 likes

Spotify is permanent delete all downloaded songs

Plan:PremiumCountry:TurkeyDevice:Samsung Galaxy J7 Prime (sd:Sandisk ultra 8gb)Operating System: Android Oreo(8.1) My Question or IssueHello,I generally use spotify on offline mode and upload the songs on the sd card. When i am offline, phone deletes...

  • Newbie
  • Plan:Premium Country:Turkey Device:Samsung Galaxy J7 Prime (sd:Sandisk ultra 8gb) Operating System: Android Oreo(8.1)   My Question or Issue Hello, I generally use spotify on of...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Chromecast app messed up Spotify

I installed an app to cast YouTube videos to my TV because YouTube TV is only available in the US and I am from Europe. Somehow this messed up my Spotify and it keeps saying that I am listening to some random music on Galaxy Note8 (I don't even own s...

  • Newbie
  • I installed an app to cast YouTube videos to my TV because YouTube TV is only available in the US and I am from Europe. Somehow this messed up my Spotify and it keeps saying that I am listening to so...
  • songassistant
  • Composer
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Playlist Sorting Issues

PlanPremiumCountry United StatesDeviceLG G5Operating SystemAndroid Oreo My Question or Issue The lastest update has caused serious issues with the playlists. On top relocating the search feature to a separate menu, making easily searching for things ...

  • Newbie
  • Plan Premium Country  United States Device LG G5 Operating System Android Oreo   My Question or Issue  The lastest update has caused serious issues with the playlists. O...
  • 417 Views
  • 0 replies
  • 5 likes
  • search in playlist
    Sort Songs in Playlist
  • 417 Views
  • 0 replies
  • 5 likes

Playlist not available, though most songs are

PlanPremiumCountry DenmarkDeviceHuawei P10, Huawei P9 Lite, Huawei P20 LiteOperating SystemAndroid 6, Android 7, Android 8 My Question or IssueSo. I'm trying to fix my fathers Spotify. Way back he had his entire music collections in ITunes. Some time...

  • Newbie
  •   Plan Premium Country  Denmark Device Huawei P10, Huawei P9 Lite, Huawei P20 Lite Operating System Android 6, Android 7, Android 8   My Question or Issue So. I'm trying to ...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Spotify Free Mobile Can't Shuffle

So basically on my Spotify free mobile account, the songs always play in order. This has only happened to me recently, and only happens to my playlists. (Not public ones.) However, I can choose which song it plays, and can rewind the song, which is s...

  • Newbie
  • So basically on my Spotify free mobile account, the songs always play in order. This has only happened to me recently, and only happens to my playlists. (Not public ones.) However, I can choose w...
  • Mstanley262
  • Regular
  • 446 Views
  • 1 replies
  • 1 likes
  • 446 Views
  • 1 replies
  • 1 likes

Keine Coveranzeige im Auto

Meine Frage oder Ausgabe Hallo habe keine Coveranzeige im Auto in gross ja aber nicht klein.Habe Android Auto.Bei der geteilelten Ansicht Cover und Navigation habe ich kein Bild.Ich habe es mal mit einem iphone probiert weil ich eigentlich beide Syst...

  • Newbie
  •     Meine Frage oder Ausgabe  Hallo habe keine Coveranzeige im Auto in gross ja aber nicht klein.Habe Android Auto.Bei der geteilelten Ansicht Cover und Navigation habe ich kein Bil...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes

no radio

I have lost a radio feature on my android app. I have version 8.4.84.874 on my device. I am a premium user, and radio feature does exist on my deskop and iOS devices. I use radio *very much*. What is going on, how can I get my radio back? Thanks

  • Casual Listener
  • I have lost a radio feature on my android app. I have version 8.4.84.874 on my device.   I am a premium user, and radio feature does exist on my deskop and iOS devices.   I use radio *v...
  • mclaughj
  • Regular
  • 479 Views
  • 5 replies
  • 1 likes
  • Android
    Radio
  • 479 Views
  • 5 replies
  • 1 likes

Phone restarts whenever I go into Spotify

My phone started to restart when I was listening to music and it's got worse. My Huawei P10 Lite now always restarts whenever I try to go into Spotify and I have even tried to uninstall it but that also restarts my phone. Does anybody know how to fix...

  • Newbie
  • My phone started to restart when I was listening to music and it's got worse. My Huawei P10 Lite now always restarts whenever I try to go into Spotify and I have even tried to uninstall it but t...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Not all favourite songs showing on Android

PlanFreeCountry United KingdomDeviceMotorola Moto G5Operating SystemAndroid Oreo (8.1.0) My Question or Issue I have a lot of songs (not sure of the exact number) saved to my 'Favourite Songs', and all of these songs show when using the Web Player an...

  • Newbie
  • Plan Free Country  United Kingdom Device Motorola Moto G5 Operating System Android Oreo (8.1.0)   My Question or Issue  I have a lot of songs (not sure of the exact number) s...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

I can't share music on spotify

PlanFreeCountry (Panamá)Device(Samsung Galaxy Tab 4)Operating System(Android) My Question or Issue I can not share the music to any social network just let me share the albums or the artists. What should I do to solve it?

  • Newbie
  • Plan Free Country  (Panamá) Device (Samsung Galaxy Tab 4) Operating System (Android)   My Question or Issue  I can not share the music to any social network just let me share...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Spotify is turning on itself

Hi. Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on. For all the time the same album, never something else. I logge...

  • Casual Listener
  • Hi.  Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on.&nbsp...
  • Falkor
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Kids mode or multiple accounts

PlanPremiumCountryNorwayDevice(Samsung, Android devices)Operating System(Android Oreo) My Question or IssueWe should be able to either have children mode with seperate track history and music suggestions, or multiple accounts on one device.

  • Newbie
  • Plan Premium Country Norway Device (Samsung, Android devices) Operating System (Android Oreo)   My Question or Issue We should be able to either have children mode with seperate t...
  • 360 Views
  • 0 replies
  • 1 likes
  • Kids mode
    multiple accounts on one device
  • 360 Views
  • 0 replies
  • 1 likes

Spotify (Premium) switches Playlist randomly

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid Oreo My Question or IssueI use Spotify for training, either running or at the gym. I have created special playlists for it or put on ready-to-use playlists as favorites and downloaded the ti...

  • Casual Listener
  • Plan Premium Country Germany Device LG G6 Operating System Android Oreo   My Question or Issue I use Spotify for training, either running or at the gym. I have created special pla...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Playlist changes when switching from PC (Windows) to mobile (Android)

My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC.

  • Newbie
  •   My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC. 
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes