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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42763 Views
  • 66 replies
  • 25 likes
  • 42763 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Shuffle only playing from the last couple albums I've added

Hi, I have a saved library of a couple thousand songs, but lately I noticed that when I play it on shuffle, it only plays songs from the last couple albums I've added. It's incredibly frustrating. PlanPremiumCountry CandaaDeviceSamsung Galaxy S9Opera...

  • Casual Listener
  • Hi, I have a saved library of a couple thousand songs, but lately I noticed that when I play it on shuffle, it only plays songs from the last couple albums I've added. It's incredibly frustrating.&nb...
  • Mantisentil
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Spotify has stopped working. Android.

PlanPremiumCountry AustraliaDeviceLG V30+Operating SystemAndroid 8.0 My Question or Issue My app has stopped working. I can't open it I just get a blank screen see picture attached. I am using the app no problem on my Mac and iPad. The app is up to d...

  • Newbie
  •   Plan Premium Country  Australia Device LG V30+ Operating System Android 8.0   My Question or Issue  My app has stopped working. I can't open it I just get a blank scr...
  • Mantisentil
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Music does not start from beginning

PlanPremiumCountry Belgium Device(iPhone 8, Samsung J7, Desktop) My Question or IssueSince 2 days when i click on the "next" button, the next song does not start at the beginning but more or les where the previous one stopped at. Once song did start ...

  • Casual Listener
  • Plan Premium Country  Belgium   Device (iPhone 8, Samsung J7, Desktop)   My Question or Issue Since 2 days when i click on the "next" button, the next song does not start at t...
  • MaxGe
  • Casual Listener
  • 1247 Views
  • 1 replies
  • 3 likes
  • 1247 Views
  • 1 replies
  • 3 likes

Android Auto Plays public playlists instead of My playlists.

I recently started using Android Auto in my car and I'm not sure if it's just me or if some people have found a way to break spotify in general, but when I use voice commands to try and play one of my Spotify Daily Mixes, it will instead search all p...

  • Newbie
  • ...lay one of my Spotify Daily Mixes, it will instead search all public playlists and play one of those instead.  e.g. Saying "Play Daily Mix 1" or "Play Daily Mix 1 on Spotify" Spotify will s...
  • milesdudley
  • Casual Listener
  • 2116 Views
  • 3 replies
  • 3 likes
  • Android
    android auto
    Daily Mixes
    Google Assistant
    Playlists
    Voice control
  • 2116 Views
  • 3 replies
  • 3 likes

Equalizer on spotify android is delayed when a song starts

Hey, this is a highly annoying major bug to the android equaliser.. when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. So it still needs fixes.Phone: Samsung galaxy s4Android: 4....

  • Roadie
  • Hey, this is a highly annoying major bug to the android equaliser.. when a song starts, it starts for 1/4 or half a second as stock setting then the custom/preset equalizer setting kicks in. So it st...
  • rufus2021
  • Regular
  • 4070 Views
  • 19 replies
  • 19 likes
  • 4070 Views
  • 19 replies
  • 19 likes

Solved!! Spotify skipping songs after 40 seconds

PlanStarted when moved from free to PremiumCountry IsraelDeviceXperia XZOperating SystemAndroid 8.0.0 My Question or IssueSpotify skips to the next song after approx 40 seconds .This didn't happen while I was on free. This happens on weblayer as well...

  • Casual Listener
  • Plan Started when moved from free to Premium Country  Israel Device Xperia XZ Operating System Android 8.0.0   My Question or Issue Spotify skips to the next song after approx 40 ...
  • ellibag
  • Casual Listener
  • 1123 Views
  • 1 replies
  • 0 likes
  • 1123 Views
  • 1 replies
  • 0 likes

Question about WearOS and offline playback

PlanFree/PremiumCountry DeviceTicwatch ProOperating SystemWear OS My Question or Issue I am looking into getting a Ticwatch pro and would like to listen to spotify playlists in offline mode as the LTE isnt great in the places that I run, I was wonder...

  • Newbie
  •   Plan Free/Premium Country   Device Ticwatch Pro Operating System Wear OS   My Question or Issue  I am looking into getting a Ticwatch pro and would like to liste...
  • Noah
  • Spotify Star
  • 19105 Views
  • 1 replies
  • 153 likes
  • 19105 Views
  • 1 replies
  • 153 likes

Notification controls not showing correct song

PlanFreeCountry United StatesDeviceMoto g5+Operating SystemStock android 8.1 oreo My Question or Issue The notification controls are frozen on a song from 10 mins ago instead of what is playing now

  • Newbie
  • Plan Free Country  United States Device Moto g5+ Operating System Stock android 8.1 oreo   My Question or Issue  The notification controls are frozen on a song from 10 mins a...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Lock screen widget only working when status bar notification is on

DeviceHuawei Mate 20 ProOperating SystemAndroid Pie My Question or IssueI finally got my lock screen widget to work on my Huawei Mate 20 Pro, but when I turn off 'Display in status bar' in Playback notifications (while leaving 'Lock screen notifictio...

  • Newbie
  •   Device Huawei Mate 20 Pro Operating System Android Pie   My Question or Issue I finally got my lock screen widget to work on my Huawei Mate 20 Pro, but when I turn off 'Display in ...
  • 594 Views
  • 0 replies
  • 2 likes
  • 594 Views
  • 0 replies
  • 2 likes

Some songs won't play

PlanPremiumCountryIreland DeviceSamsung Galaxy S5Operating SystemWindows 10 My Question or Issue I let my premium subscription lapse for a few months and since I've gone back to it, some songs won't play on both my phone and my laptop. I have tried c...

  • Newbie
  • Plan Premium Country Ireland  Device Samsung Galaxy S5 Operating System Windows 10   My Question or Issue  I let my premium subscription lapse for a few months and since I've...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Search Feature Not Working Offline

I can't search for a song in my music library if I am offline. The loading wheel just keeps spinning and spinning. Anyone else having this problem? PlanPremiumCountry USADeviceSamsung Galaxy S8 My Question or Issue

  • Newbie
  • I can't search for a song in my music library if I am offline. The loading wheel just keeps spinning and spinning. Anyone else having this problem?   Plan Premium Country  USA Device ...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

I can't add songs to queue or delete songs from queue.

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 While I can click on "add to queue", the song does not actually go into the queue. Also, while I can drag and rearrange songs in the queue, like day when I choose to play ...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android 8.0.0   While I can click on "add to queue", the song does not actually go into the queue. Also, whi...
  • blondeinboots
  • Regular
  • 2358 Views
  • 6 replies
  • 4 likes
  • bug
    queue
  • 2358 Views
  • 6 replies
  • 4 likes

Spotify notification question

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello i want to know if it's possible that the little circle with lines on it ( The little Spotify notification on the top left ) can stay in the notific...

  • Gig Goer
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   Hello i want to know if it's possible that the little circle...
  • MNC1
  • Gig Goer
  • 350 Views
  • 2 replies
  • 0 likes
  • 350 Views
  • 2 replies
  • 0 likes

Permanent Push Notification - Maps is connecting/Connecting to Spotify

PlanPremiumCountry Device(LG G6)Operating System(Android 8.1) My Question or Issue Hi everyone.I get a permanent push notification when I was connected to a Bluetooth device or used the new Google Maps feature (integrating the Spotify controller when...

  • Visitor
  •   Plan Premium Country   Device (LG G6) Operating System (Android 8.1)   My Question or Issue  Hi everyone. I get a permanent push notification when I was connect...
  • 568 Views
  • 0 replies
  • 2 likes
  • 568 Views
  • 0 replies
  • 2 likes

Las canciones paran sin haber tocado el dispositivo o saltan canciones que no conozco

Problema. Las canciones de repente se pausan sin haber yo tocado el dispositivo y estando bien lejos de este (por ej, estando en la ducha) o, estando en pausa, de repente saltan canciones que no he buscado dado que ni siquiera conozco. Me sucede tant...

  • Newbie
  • Problema. Las canciones de repente se pausan sin haber yo tocado el dispositivo y estando bien lejos de este (por ej, estando en la ducha) o, estando en pausa, de repente saltan canciones que no he...
  • 792 Views
  • 0 replies
  • 1 likes
  • 792 Views
  • 0 replies
  • 1 likes

I pay and i dont get premium

I pay 1.99 nis for 3 months and i dont get the premiun why? Country Israel Device Samsung Galaxy 8Operating System Android

  • Newbie
  • I pay 1.99 nis for 3 months and i dont get the premiun why?   Country  Israel   Device  Samsung Galaxy 8 Operating System  Android        &nbs...
  • BranLeo
  • Regular
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Cant play continuous song from a search in a playlist

PlanPremiumCountry Belgium DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hi for a moments I cant play continuous song from a search in a playlist.For example I have a playlist call "Hip-Hop" and I have 600+ songs in it. I us...

  • Newbie
  •   Plan Premium Country  Belgium  Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  Hi  for a moments I cant play continuous s...
  • ShaneOlie
  • Casual Listener
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! I can´t find the Spotify App in the WearOS Play Store!

PlanFreeCountryUnited StatesDeviceTicwatch E connected to Pixel 3Operating SystemWearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3 My Question or Issue I can´t find the Spotify App in the WearOS Play Store! The Spotify app is installed on my Pi...

  • Casual Listener
  • Plan Free Country United States Device Ticwatch E connected to Pixel 3 Operating System WearOS 2.1 on Ticwatch E and Android 9.0 Pie on Pixel 3   My Question or Issue  I can´...
  • BrettskiScorpio
  • Newbie
  • 3758 Views
  • 12 replies
  • 3 likes
  • Spotify for Wear OS
    Ticwatch E
    Wear OS
    WearOS
  • 3758 Views
  • 12 replies
  • 3 likes

Import song from mobile device

My Question or Issue Can't open web player in desktop version to import song from mobile device. Is there any other way to do it?

  • Newbie
  •    My Question or Issue   Can't open web player in desktop version to import song from mobile device. Is there any other way to do it?   
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Hide songs

PlanFreeCountry USADeviceSamsung Galaxy S7My Question or Issue About a week ago my spotify app changed so that the dislike button on songs changed from allow to play this to hiding a song on the list. Now whenever i want to dislike a song and to get ...

  • Newbie
  • Plan Free Country  USA Device Samsung Galaxy S7 My Question or Issue  About a week ago my spotify app changed so that the dislike button on songs changed from allow to play this to h...
  • 1260 Views
  • 0 replies
  • 0 likes
  • 1260 Views
  • 0 replies
  • 0 likes