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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42813 Views
  • 66 replies
  • 25 likes
  • 42813 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878185 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878185 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26418 Views
  • 4 replies
  • 0 likes
  • 26418 Views
  • 4 replies
  • 0 likes

Application downloaded from Play Store is outdated

PlanPremiumCountryFrance Device(Galaxy S6)Operating System(Android 7.0) My Question or Issue Hi, I hope someone will be able to help me with my problem.This morning, I decided to clean my phone a bit. So I deleted the 15Go of saved songs I had on Spo...

  • Newbie
  • Plan Premium Country France   Device (Galaxy S6) Operating System (Android 7.0)   My Question or Issue   Hi, I hope someone will be able to help me with my problem. This m...
  • _taku_
  • Casual Listener
  • 592 Views
  • 4 replies
  • 4 likes
  • 592 Views
  • 4 replies
  • 4 likes

Spotify update

Spotify PremiumPortugalAndroid 8Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search results, it simply doesn't work. Already cleanned cache, uni...

  • Newbie
  • Spotify Premium Portugal Android 8 Hello. I got the new spotify update yesterday. My main issue is when I try to use the search box spotify app crashes, I have to restart it and with no search res...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently Played list too short

Plan PremiumCountry GreeceDevice Essential PH-1 phone, Microsoft Surface BookOperating system Android pie, Windows 10My Question or Issue:Why is the list of recently played items so short? When using the Android and Windows 10 apps it is only 30 item...

  • Newbie
  • Plan Premium Country Greece Device Essential PH-1 phone, Microsoft Surface Book Operating system Android pie, Windows 10 My Question or Issue: Why is the list of recently played items so short? ...
  • Katerina
  • Spotify Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Solved!! Only old version of spotify available on google play store

Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing. I looked at my old android phone and realized that the the layout is totally different and there are a bunch of features missing. Then after looki...

  • Casual Listener
  • Just got a new Galaxy s9 running oreo, and I haven't been able to get spotify to work after installing.  I looked at my old android phone and realized that the the layout is totally different an...
  • 1223663959
  • Casual Listener
  • 3042 Views
  • 4 replies
  • 5 likes
  • 3042 Views
  • 4 replies
  • 5 likes

Spotify Beta Android - App not available for this account

PlanPremiumCountryUnited KingdomDeviceOnePlus 5TOperating SystemAndroid Oreo 8.1 My Question or IssueHey there, I'm a long time (long long time) Spotify user, and it's only recently I've started perusing the forums. Anyway I decided I'd like to opt i...

  • Casual Listener
  • Plan Premium Country United Kingdom Device OnePlus 5T Operating System Android Oreo 8.1   My Question or Issue Hey there, I'm a long time (long long time) Spotify user, and it's o...
  • AeroZ
  • Composer
  • 1330 Views
  • 4 replies
  • 4 likes
  • 1330 Views
  • 4 replies
  • 4 likes

Visual bug

Plan PremiumCountry BelgiumDeviceSamsung galaxy a3 2017Operating System Android My Question or Issue You can see on the picture what my problem is. My playlists of songs titles stay put sometimes..

  • Newbie
  • Plan   Premium Country  Belgium Device Samsung galaxy a3 2017 Operating System  Android    My Question or Issue  You can see on the picture what my problem is...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Search Crash.

PlanFree/PremiumCountry DeviceGalaxy J7 prime Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify is crashing every time I try to search anything. I have to reset the app to even get the app to load anything, playlist...

  • Newbie
  • Plan Free/Premium Country   Device Galaxy J7 prime   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Spotify is crashing every tim...
  • m-inj_ils2pfg
  • Newbie
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Spotify keeps changing and skipping songs by itself it gets annoying

PlanPremiumCountry USADeviceSamsung Galaxy 8plus My Question or Issue Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years but since the last update, spotify keeps changing and skipping random songs. I defi...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8plus   My Question or Issue  Spotify keeps changing and skipping songs by itself it gets annoying, I've had spotify for years b...
  • 554 Views
  • 0 replies
  • 3 likes
  • 554 Views
  • 0 replies
  • 3 likes

Unable to Listen to Discover Weekly

PlanFree/PremiumCountry DeviceGoogle Pixel 2Operating SystemAndroidOreo My Question or Issue I can't listen to this week's Discover Weekly. When I click on it, it just pulls up last week's. Even when I go to another playlist and come back, it just pi...

  • Newbie
  • Plan Free/Premium Country   Device Google Pixel 2 Operating System AndroidOreo   My Question or Issue  I can't listen to this week's Discover Weekly. When I click on it, it j...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Note 9 Sharing

PlanPremiumCountry USADeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or Issue I'm running Spotify 8.4.67.886 armV7 on a new Tmobile Note 9. The app seems to work fine but when I try to share a song, the screen goes dark and it k...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue  I'm running Spotify 8.4.67.886 armV7 on a new Tmobile Note 9.&nb...
  • Maximeluma
  • Newbie
  • 720 Views
  • 3 replies
  • 1 likes
  • 720 Views
  • 3 replies
  • 1 likes

Share music not work

Hi,I have spotify Premium on my Onepluse 3t (Android 8.0.0 with OxygenOS 5.0.4).I'm unable to do a "Share" on a song or playlist. When i do it the app stop to work and i have a redirect to the home (the music is stopped).I've already tried reinstalli...

  • Casual Listener
  • Hi, I have spotify Premium on my Onepluse 3t (Android 8.0.0 with OxygenOS 5.0.4). I'm unable to do a "Share" on a song or playlist. When i do it the app stop to work and i have a redirect to the ...
  • xinaian
  • Newbie
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

Solved!! App keeps pausing while browsing albums, playlist & songs

PlanPremiumCountry SwedenDeviceHuawei p20Operating SystemAndroid 8.1.0 emui 8.1.0.164 My Question or Issue The app keeps pausing and restarting the current song while I'm both browsing through the app and also while trying to open any website. It is ...

  • Regular
  • Plan Premium Country  Sweden Device Huawei p20 Operating System Android 8.1.0 emui 8.1.0.164   My Question or Issue  The app keeps pausing and restarting the current song whi...
  • axelmeldau
  • Regular
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Spotify app on Motorola E5 not working

PlanPremiumCountry BrazilDeviceMOTOROLA E5Operating SystemAndroid Oreo My Question or IssueI recently bought my Morotola E5 and immediately installed the Spotify app. The issue I had right away was that first the app seemed to be an older version and...

  • Newbie
  • Plan Premium Country  Brazil Device MOTOROLA E5 Operating System Android Oreo   My Question or Issue I recently bought my Morotola E5 and immediately installed the Spotify ap...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution PLAYLIST SAVED SONGS DONT SHOW ON "MUSIC"

So, I recentely moved from Apple Music to Spotify and used an external service to export playlists... Everything went well, I have 3 playlists on Spotify which I already downloaded all the songs in it, but in the fact I only created those playlist so...

  • Casual Listener
  • So, I recentely moved from Apple Music to Spotify and used an external service to export playlists... Everything went well, I have 3 playlists on Spotify which I already downloaded all the songs in i...
  • Fleurish
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Search does not work when trying to enter something with huaweis p20 pro SwiftKey keyboard

PlanPremiumCountryLithuania DeviceHuawei p20 proOperating SystemEmui latest (Android based) My Question or Issue I just recently got a new phone and from android store I downloaded spotify. When trying to use search, when I enter 1 or two keys, it ju...

  • Newbie
  • Plan Premium Country Lithuania  Device Huawei p20 pro Operating System Emui latest (Android based)   My Question or Issue  I just recently got a new phone and from android st...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Solved!! Old Spotify Version

PlanPremiumCountry AustriaDeviceHuawei P20 liteOperating SystemAndroid My Question or IssueCan anyone please explain to me why do I have the old spotify version? Version 1.2.5.3

  • Newbie
  •   PlanPremium Country  Austria Device Huawei P20 lite Operating System Android  My Question or Issue Can anyone please explain to me why do I have the old spotify version?&nbs...
  • user-removed
  • Not applicable
  • 2716 Views
  • 1 replies
  • 4 likes
  • 2716 Views
  • 1 replies
  • 4 likes

"Spotify Keeps Stopping" New Galaxy S9 Android 8.0.0

sDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I just got a brand new galaxy s9 running oreo, and can't get spotify up and running. It just says "Spotify keeps stopping". I tried clearing the cache, doing a clean install, an...

  • Casual Listener
  •   sDevice Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I just got a brand new galaxy s9 running oreo, and can't get spotify up and running.  ...
  • 497 Views
  • 0 replies
  • 1 likes
  • 497 Views
  • 0 replies
  • 1 likes

Desktop App Blows, not to mention Android App

Macbook Pro Mid 2012Samsung Galaxy 8 Hi, Has anyone else been having difficulties with both the Desktop app and Android app? It's getting to the point where I may have to switch platforms. The Desktop app is unresponsive most days, it takes about 25 ...

  • Newbie
  •   Macbook Pro Mid 2012 Samsung Galaxy 8    Hi,    Has anyone else been having difficulties with both the Desktop app and Android app? It's getting to the poin...
  • 176 Views
  • 0 replies
  • 1 likes
  • 176 Views
  • 0 replies
  • 1 likes

Solved!! Can't log in - complicated

PlanFreeCountry U.S./MexicoDeviceMoto G5 My Question or Issue I registered for Spotify when I was in Mexico earlier this year, but I am in the U.S. now and this is where I'll be for the duration. I can't login on the Android app. It won't recognize m...

  • Regular
  •   Plan Free Country  U.S./Mexico Device Moto G5   My Question or Issue  I registered for Spotify when I was in Mexico earlier this year, but I am in the U.S. now and this...
  • vtstang66
  • Regular
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not playing

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I know this has been mentioned before I googled it first, but there seems to be no solution, so I'll ask post it again: I have the paid for app and an extensiv...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I know this has been mentioned before I googled it first, but there ...
  • Guido
  • Spotify Legend
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes