Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51087 Views
  • 66 replies
  • 25 likes
  • 51087 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881694 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881694 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27321 Views
  • 4 replies
  • 0 likes
  • 27321 Views
  • 4 replies
  • 0 likes

Superuser Contribution Historias de Instagram

No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer

  • Newbie
  • No me aparece la opcion "historias de Instagram" para compartir la musica que escucho. Ya actalize las 2 aplicaciones y sigue sin aparecer
  • Peter
  • Spotify Legend
  • 2230 Views
  • 1 replies
  • 2 likes
  • 2230 Views
  • 1 replies
  • 2 likes

Shuffle Bug on Smart TV

PlanPremiumCountryAustraliaDeviceSmart TVOperating SystemLatest Android OS for TV (updated recently) My Question or IssueHey guys! I am not sure if this is specific to my Smart TV or Spotify in general, but your shuffle mechanics seem to be behaving ...

  • Regular
  • Plan Premium Country Australia Device Smart TV Operating System Latest Android OS for TV (updated recently)   My Question or Issue Hey guys! I am not sure if this is specific to my Sma...
  • VWormwood
  • Newbie
  • 3509 Views
  • 1 replies
  • 3 likes
  • bug
    randomization
    shuffle
  • 3509 Views
  • 1 replies
  • 3 likes

Solved!! When listening to Spotify on my phone I keep getting disrupted by Another Device

PlanPremiumCountry United States of America Device(LG K20 V)Operating System(Andriod Version 7.0) My Question or Issue When attempting to listen to music on my phone, or on my desktop I keep having my listening experience interrupted by a message say...

  • Casual Listener
  •   Plan Premium Country  United States of America  Device (LG K20 V) Operating System (Andriod Version 7.0)   My Question or Issue  When attempting to listen to mus...
  • musicstreamr824
  • Casual Listener
  • 1633 Views
  • 1 replies
  • 0 likes
  • 1633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cierra la APP después de un tiempo

Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual esté en el coche con el bluetooth o en casa con el mó...

  • Casual Listener
  • Nunca he tenido ningún problema de este tipo, pero desde que me repararon el móvil al instalar la última actualización se me cierra la APP sola más o menos a las 2 canciones y media. Y te da igual es...
  • Peter
  • Spotify Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen Issues

PlanPremiumCountry BrazilDeviceSamsung Galaxy S8Operating SystemAndroid 8 My Question or Issue Sometimes one screen keeps frozen in my phone, and another one, functional, gets on top of the previous one. I've attached a screenshot. I don't really kno...

  • Newbie
  • Plan Premium Country  Brazil Device Samsung Galaxy S8 Operating System Android 8   My Question or Issue  Sometimes one screen keeps frozen in my phone, and another one, funct...
  • Peter
  • Spotify Legend
  • 407 Views
  • 3 replies
  • 1 likes
  • 407 Views
  • 3 replies
  • 1 likes

Cant see the album art and controls on lock screen?

PlanPremiumCountry CanadaDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or Issue Is there a way to bring the album art and controlls from the second image to the first in the lock screen? I know that it looks like that on iphone b...

  • Newbie
  •   Plan Premium Country  Canada Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue  Is there a way to bring the album art and controlls from ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't toggle 'Download using cellular'

PlanPremiumCountry UK Device(Samsung Galaxy S8)Operating System(Android Oreo) My Question or IssueLike the subject says, I can't select the 'Download using cellar' option ie. it is permanently set to off. Any help greatly appreciated. Have got downlo...

  • Newbie
  •   Plan Premium Country UK   Device (Samsung Galaxy S8) Operating System (Android Oreo)   My Question or Issue Like the subject says, I can't select the 'Download using ...
  • Peter
  • Spotify Legend
  • 1114 Views
  • 2 replies
  • 0 likes
  • 1114 Views
  • 2 replies
  • 0 likes

Song stops playing at random times

PlanPremiumCountry MalaysiaDeviceVivo Y81Operating SystemAndroid 8.1.0 My Question or IssueWhy do my songs sometimes randomly stop playing. I can't really say the app crashes whenever that happens because the app is still running. But the song just w...

  • Casual Listener
  • Plan Premium Country  Malaysia Device Vivo Y81 Operating System Android 8.1.0   My Question or Issue Why do my songs sometimes randomly stop playing. I can't really say the app cr...
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Spotify Not Working with Google Assistant

Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track similarly return search results. When commands are ...

  • Music Fan
  • Spotify has not been working with Google Assistant for the last few days. All voice commands on my phone to play music get sent to a search; all voice commands to skip ahead or repeat the last track ...
  • 1213242280
  • Casual Listener
  • 813 Views
  • 1 replies
  • 1 likes
  • Android
    Google Assistant Integration
    Google Home
  • 813 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android 8.0.0] App not showing on full screen

PlanFamily premiumCountry Mexico City, MXDevicemotorola moto g 6 plusOperating SystemAndroid 8.0.0 My Question or Issue The issue I have is after I enable the 'One Button Nav' feature. This feature, I think, is only available over motorola phones. Th...

  • Newbie
  • Plan Family premium Country  Mexico City, MX Device motorola moto g 6 plus Operating System Android 8.0.0   My Question or Issue  The issue I have is after I enable the 'One ...
  • olopis
  • Regular
  • 562 Views
  • 2 replies
  • 0 likes
  • 562 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play song on repeat from search

PlanPremiumCountry DenmarkDeviceOne Plus 3tOperating SystemAndroid My Question or Issue Whenever I play a song directly from the search results, I can't play it on repeat as it always automatically starts a radio based on the song. I can only play so...

  • Newbie
  • Plan Premium Country  Denmark Device One Plus 3t Operating System Android   My Question or Issue  Whenever I play a song directly from the search results, I can't play it on ...
  • 23wangc
  • Casual Listener
  • 1459 Views
  • 3 replies
  • 2 likes
  • 1459 Views
  • 3 replies
  • 2 likes

Audio spikes when using EQ or Normalize volume settings

PlanPremiumCountry SwedenDeviceMoto G5Operating SystemAndroid 7.0 Nougat My Question or IssueWhen manually seeking a time in a song (that includes skipping forward or backward using the ->| arrows), the audio spike really loud. This happens even when...

  • Newbie
  • Plan Premium Country  Sweden Device Moto G5 Operating System Android 7.0 Nougat   My Question or Issue When manually seeking a time in a song (that includes skipping forward or ba...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Superuser Contribution is there any tag information available related to the different playlists? accessible?

looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice by clicking the playlist link in this Excel sheet. thanks

  • Casual Listener
  •     looking for a manner to sort playlists (links) with most complete available tag information available on Spotify. Using an Excel table, filter and then play my choice...
  • Peter
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help! Shuffling all my songs doesn't work.

Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs... Could I have some help? Many thanks.

  • Newbie
  • Hi, I have a premium account with Spotify. Whenever I visit my 'songs tab', Spotify shuffles the music to a limited degree - it plays music from my saved albums, before playing my saved songs...&nbsp...
  • Peter
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change download location grayed out

I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal storage and as card but only grayed out so I can't ch...

  • Regular
  • I am using an Sony Xperia xa1 ultra which has Spotify installed by standard.When I want to change the download location I can click on the option to do it but however after that I can see internal st...
  • Peter
  • Spotify Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not loading

PlanPremiumCountry DeviceXiomi redmiOperating SystemAndroid My Question or Issue When I click an artist/album/playlist from my library the songs don't load. I get a green circle in the center of the screen that keeps spinning as if its loading but th...

  • Newbie
  • Plan Premium Country   Device Xiomi redmi Operating System Android    My Question or Issue  When I click an artist/album/playlist from my library the songs don't load. I...
  • Peter
  • Spotify Legend
  • 1071 Views
  • 1 replies
  • 0 likes
  • 1071 Views
  • 1 replies
  • 0 likes

Superuser Contribution Photo of the album on Android locking screen

In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...

  • Newbie
  • In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...
  • Peter
  • Spotify Legend
  • 656 Views
  • 1 replies
  • 0 likes
  • Lock Screen Issues
    lockscreen
    Photo
  • 656 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline issue

Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list. I can resolve this problem for a short time if I reboot my phone but eventually it always c...

  • Visitor
  •     Spotify tells me I am offline when I try to Search or See All Albums, even though I have wifi access and can fully access the albums that come up in the list.  I can resolve this...
  • Peter
  • Spotify Legend
  • 995 Views
  • 3 replies
  • 0 likes
  • 995 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify always says i'm offline

Country: UKDevice: OnePlus 5Android Version: 8.1.0Spotify Version: 8.4.72.845Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playlists available, others not. Cannot search, cannot listen to non-downloaded playli...

  • Visitor
  •     Country: UK Device: OnePlus 5 Android Version: 8.1.0 Spotify Version:  8.4.72.845 Issue: Spotify says i'm offline, when connected to either Wi-Fi or 4g. Some downloaded playl...
  • Peter
  • Spotify Legend
  • 1036 Views
  • 2 replies
  • 1 likes
  • 1036 Views
  • 2 replies
  • 1 likes