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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42971 Views
  • 66 replies
  • 25 likes
  • 42971 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878275 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878275 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26448 Views
  • 4 replies
  • 0 likes
  • 26448 Views
  • 4 replies
  • 0 likes

Add entire playlists to "songs"?

Im trying with no luck to add an entire playlist to my songs. I dont want it just in my libary. I want every song in playlist ____ to be in my song section. All i have is the android app. Thanks for bearing with my stupidity and frustrations.

  • Newbie
  • Im trying with no luck to add an entire playlist to my songs. I dont want it just in my libary. I want every song in playlist ____ to be in my song section. All i have is the android app. Thanks for ...
  • ArturCieszyński
  • Gig Goer
  • 233 Views
  • 1 replies
  • 1 likes
  • 233 Views
  • 1 replies
  • 1 likes

Spotify does not work on the secondary display of the LG V20 after the T-Mobile Android Oreo Update

PlanFreeCountry USADeviceLG V20Operating SystemAndroid Oreo My Question or IssueSeconday dispaly no longer works with Spotify after todays t mobile Oreo update.

  • Casual Listener
  • Plan Free Country  USA Device LG V20 Operating System Android Oreo   My Question or Issue Seconday dispaly no longer works with Spotify after todays t mobile Oreo update.
  • formula409
  • Casual Listener
  • 469 Views
  • 1 replies
  • 2 likes
  • 469 Views
  • 1 replies
  • 2 likes

Shazam integration vanished

Shazam integration had vanished.I had to reinstall my spotify and recreate my account (because of another unsolved problem).When i tried to send Shazam i couldn't sync a whole playlist but just open songs.I tried Deezer. But had no Deezer option in m...

  • Casual Listener
  • Shazam integration had vanished. I had to reinstall my spotify and recreate my account (because of another unsolved problem). When i tried to send Shazam i couldn't sync a whole playlist but just o...
  • 483 Views
  • 0 replies
  • 2 likes
  • 483 Views
  • 0 replies
  • 2 likes

Listen all offline music

PlanPremiumCountry Viet NamDeviceBlackberry Passport Operating SystemBBOS 10 My Question or Issue How can i listen all the downloaded music in same place (not a song,album or playlist). i want to listen all music in offlline mode

  • Casual Listener
  • Plan Premium Country  Viet Nam Device Blackberry Passport  Operating System BBOS 10   My Question or Issue  How can i listen all the downloaded music in same place (not ...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

No se conecta a equipo preparado para Spotify

PlanPremiumCountry SpainDeviceSamsung Galaxy S5Operating SystemAndroid My Question or Issue

  • Casual Listener
  • Plan Premium Country  Spain Device Samsung Galaxy S5 Operating System Android     My Question or Issue  
  • 371 Views
  • 0 replies
  • 0 likes
  • Conexion
  • 371 Views
  • 0 replies
  • 0 likes

Samsung note 9

PlanPremiumCountryEngland DeviceSamsung Note 9Operating SystemAndroid My Question or Issue I have a Note 9. During playback spotify keeps cutting out at random times. Sometimes it is continuous cutting out. Other times a song can play without it stut...

  • Newbie
  • Plan Premium Country England   Device Samsung Note 9 Operating System Android   My Question or Issue  I have a Note 9.  During playback spotify keeps cutting out at ran...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Connectivity Issue with OnePlus 5.

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueHi, I'm using Spotify with a couple Sonos Play 1, that I control through my OnePlus 5.The problem is, I keep losing sync with the Spotify app. Sometimes the app...

  • Newbie
  • Plan Premium Country Belgium Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Hi,  I'm using Spotify with a couple Sonos Play 1, that I control through...
  • 458 Views
  • 0 replies
  • 0 likes
  • 458 Views
  • 0 replies
  • 0 likes

Layout change

PlanPremiumCountry The NetherlandsDeviceNexus 5xOperating SystemAndroid Oreo My Question or Issue Since the last update when i play music on "fullscreen" in the app I can't no longer switch between seeing the queue and the album cover. When I want to...

  • Newbie
  •   Plan Premium Country  The Netherlands Device Nexus 5x Operating System Android Oreo   My Question or Issue  Since the last update when i play music on "fullscreen" in...
  • Matalo
  • Roadie
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

I cannot play any songs.

PlanFreeCountry TaiwanDeviceSamsung S7Operating SystemAndroid 7 My Question or Issue I cannot play any songs from android device.Here is my operation detials. Any step I do is wrong?https://youtu.be/O-FttyH47Tchttps://youtu.be/UIBAzJzCq5E

  • Newbie
  • Plan Free Country  Taiwan Device Samsung S7 Operating System Android 7   My Question or Issue  I cannot play any songs from android device. Here is my operation detials...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Problems

PlanPremiumCountry USADeviceNote 9Operating SystemAndroid Oreo My Question or Issue Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To Song Radio options aren't available. (See image) Also, my music will just suddenly stop playing. ...

  • Newbie
  • Plan Premium Country  USA Device Note 9 Operating System Android Oreo   My Question or Issue  Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To So...
  • 338 Views
  • 0 replies
  • 0 likes
  • music stops
    Options Unavailable
    Premium not detected
  • 338 Views
  • 0 replies
  • 0 likes

[Track Info ins't been Trasmitted] Toyota - Corolla 2018/2019

Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer).But after Spotify updates, the problem persist until today.I tried out others Music Apps and works fine (Goo...

  • Casual Listener
  • Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer). But after Spotify updates, the problem persist until to...
  • murilo_assuncao
  • Casual Listener
  • 1248 Views
  • 2 replies
  • 3 likes
  • 1248 Views
  • 2 replies
  • 3 likes

sometimes local music fails to play

PlanPremiumOperating SystemAndroid Oreo My Question or Issuewhile listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i have to go forward/backwards and then back again, in order to resume pla...

  • Visitor
  • Plan Premium Operating System Android Oreo   My Question or Issue while listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Solved!! problem with music downloads in the application

.I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of the playlists downloadedPlanPremiumCountry ChileDevi...

  • Newbie
  • .I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of t...
  • Matalo
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Spotify Playing at Slowed speed on ALL Devices (Win10, Android LG G5, Xbox, PS4)

PlanPremiumCountry United StatesDeviceLG G5, PC, PS4, XBox 1Operating SystemWin10, Andorid 7.0 My Question or Issue Songs playing on all devices is playing in a slower tempo, like slowed down. Have tried uninstalling and re-installing on all devices....

  • Casual Listener
  • Plan Premium Country  United States Device LG G5, PC, PS4, XBox 1 Operating System Win10, Andorid 7.0   My Question or Issue  Songs playing on all devices is playing in a slo...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Please reactivate support for Spotify App in SYNC 3 Ford

My Question or IssueIt seems that the Spotify app is no longer supported on Ford's SYNC 3 media player. When you search for apps it doesn't come up. You can still play it over Bluetooth through the media stream but this is so much messier and you can...

  • Newbie
  •     My Question or Issue It seems that the Spotify app is no longer supported on Ford's SYNC 3 media player.  When you search for apps it doesn't come up.  You can still play i...
  • 352 Views
  • 0 replies
  • 6 likes
  • 352 Views
  • 0 replies
  • 6 likes

Both Android and Windows PC are giving me the same **STRESS**!

Plan Premium Country UK DeviceSamsung S7 and Windows DesktopOperating System(Android 8.0.0 and Windows 10 creator) My Question or Issue The last 2 weeks of spotify streaming has driven me to distraction with several issues, most are common to both An...

  • Casual Listener
  •   Plan Premium   Country UK   Device Samsung S7 and Windows Desktop Operating System (Android 8.0.0 and Windows 10 creator)   My Question or Issue   The last 2 we...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

LG G6 Stop Plaing Music

Plan PremiumDevice LG G6 plusOperating System Android 8.0.0 My Question or IssueSince I have my new LG G6, Spotify stop playing music without reason.I use Bluetooth or cable hearphone. maybe android 8 restrict app usage : I see a message like 'spotif...

  • Newbie
  • Plan Premium Device LG G6 plus Operating System Android 8.0.0   My Question or Issue Since I have my new LG G6, Spotify stop playing music without reason. I use Bluetooth or cable hea...
  • 305 Views
  • 0 replies
  • 0 likes
  • G6
  • 305 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Playlists] Collaborative Playlist Broken Shuffle

PlanPremium for FamilyCountryPortugalDeviceMultiple (OnePlus 5, OnePlus 5T, Oneplus 6)Operating SystemMultiple (Android Oreo, Android Pie) My Question or IssueI have a collaborative playlist with 4 four people (me included).We each take turns to add ...

  • Casual Listener
  • Plan Premium for Family Country Portugal Device Multiple (OnePlus 5, OnePlus 5T, Oneplus 6) Operating System Multiple (Android Oreo, Android Pie)   My Question or Issue I have a collab...
  • sp_efnj5-1hz
  • Casual Listener
  • 1075 Views
  • 4 replies
  • 4 likes
  • 1075 Views
  • 4 replies
  • 4 likes

Connect Samsung Galaxy with Samsung TV

PlanPremiumCountryNetherlandsNetherlandDeviceSamsung Galaxy s7 and Samsung Smart TV My Question or IssueWe have a Samsung Smart TV with the app Spotify. My husband, who has an iPhone, can see the TV in the list for casting from the Spotify app on his...

  • Newbie
  • Plan Premium Country Netherlands Netherland Device Samsung Galaxy s7 and Samsung Smart TV   My Question or Issue We have a Samsung Smart TV with the app Spotify. My husband, who has an ...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Turn off casting to nearby device in Spotify

It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off Media controls for cast devices; turned off show nea...

  • Casual Listener
  • It seems that after all my attempts at turning off casting on my Galaxy S7, Spotify is determined to tell me that I can cast to a nearby device. As you can see in the screenshots, I have turned off&n...
  • 2711 Views
  • 0 replies
  • 1 likes
  • 2711 Views
  • 0 replies
  • 1 likes