Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50903 Views
  • 66 replies
  • 25 likes
  • 50903 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881541 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881541 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27284 Views
  • 4 replies
  • 0 likes
  • 27284 Views
  • 4 replies
  • 0 likes

Spotify stops working when I import music

When I import my music to Spotify on my phone, the app stops working and I can't open it so I always have to reinstall. I can still listen to everything on my laptop though.Thanks in advance

  • Newbie
  •       When I import my music to Spotify on my phone, the app stops working and I can't open it so I always have to reinstall. I can still listen to everything on my laptop though. ...
  • Billy-J
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Limited swiping.

Can only swipe left or right on a song 2-3 times before the screen locks and I can't swipe to the next song. Shuffling then unshuffling resets the issue, but still leaves me with only 2-3 swipes.

  • Casual Listener
  • Can only swipe left or right on a song 2-3 times before the screen locks and I can't swipe to the next song.  Shuffling then unshuffling resets the issue, but still leaves me with only 2-3 swipe...
  • Jose_M
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution some playlist titles are gray so impossible to listen

some playlist titles are gray so impossible to listenPlan PrimePays france Dispositif Samsung Galaxy note 8 Ma question ou mon problème

  • Newbie
  • some playlist titles are gray so impossible to listen Plan   Prime Pays france    Dispositif  Samsung Galaxy note 8      Ma question ou mon problème ...
  • SergioDavid
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Separate Streaming Quality for Wifi and mobile Data

My Question or Issue: The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every song was wiped. Who designed this and why would you allow such a failure of...

  • Music Fan
  • My Question or Issue:  The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every son...
  • SergioDavid
  • Roadie
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Spotify background activity

PlanPremiumCountry FranceDeviceSamsung galaxy A5 2017Operating SystemAndroid 8My Question or IssueI don't know if my problem is localized but i have this one since 2 phones so i think is global, So my problem is this one : Why spotify don't know how ...

  • Casual Listener
  •   Plan Premium Country  France Device Samsung galaxy A5 2017 Operating System Android 8 My Question or Issue I don't know if my problem is localized but i have this one since 2 ph...
  • Nsbx
  • Casual Listener
  • 2163 Views
  • 2 replies
  • 0 likes
  • 2163 Views
  • 2 replies
  • 0 likes

Music skips through songs after a few seconds.

My Question or IssueHello, I am using spotify on a samsung S8. I recently got a new bluetooth speaker but when I connect it my music skips through songs after a few seconds. I have uninstalled spotify and reinstalled it and it still wont work proper....

  • Casual Listener
  • My Question or Issue Hello, I am using spotify on a samsung S8. I recently got a new bluetooth speaker but when I connect it my music skips through songs after a few seconds. I have uninstalled spot...
  • Ryanx0r
  • Composer
  • 1386 Views
  • 3 replies
  • 0 likes
  • 1386 Views
  • 3 replies
  • 0 likes

Equalizer on Android gone

Hey all, Since the last update (maybe, but I can't guarantee, in any case, it's recent), the equalizer option is gone from the settings, I can't find it anywhere.Spotify version: 8.4.66.733 armV7Android version: 8.1.0 (OxygenOS 5.1.9)Phone model: One...

  • Casual Listener
  •   Hey all,   Since the last update (maybe, but I can't guarantee, in any case, it's recent), the equalizer option is gone from the settings, I can't find it anywhere. Spotify version: 8...
  • andreistraut
  • Casual Listener
  • 654 Views
  • 2 replies
  • 0 likes
  • 654 Views
  • 2 replies
  • 0 likes

Solved!! Issues playing music on phone

PlanStudent Country DeviceSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wasn't really sure where to put this. I recently upgraded from an iPhone to a Samsung Galaxy S9+. For a while, I've been just f...

  • Casual Listener
  •   Plan Student  Country   Device Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I wasn't really...
  • jsannn
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

A problem with the app I can't describe

I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZDG0

  • Regular
  • I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4 I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZ...
  • shaneylianto
  • Regular
  • 1212 Views
  • 7 replies
  • 0 likes
  • 1212 Views
  • 7 replies
  • 0 likes

Solved!! New confused user PLEASE HELP

PlanFreeCountry UKDeviceSamsung S7 EdgeOperating SystemAndroid My Question or Issue Hello folks, I'm new to this streaming malarky and I'm not a spring chicken either, I'm 52 years old. I've just got a ChromeCast Audio. When I play a track in Spotify...

  • Regular
  • Plan Free Country  UK Device Samsung S7 Edge Operating System Android   My Question or Issue   Hello folks,   I'm new to this streaming malarky and I'm not a spring c...
  • GMC_Phil
  • Regular
  • 1082 Views
  • 15 replies
  • 0 likes
  • 1082 Views
  • 15 replies
  • 0 likes

Cannot switch to an.album

PlanNormalCountry DEOperating SystemAndroid 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album. No premium but shuffling is acceptable for me. Once this worked.

  • Casual Listener
  • Plan Normal Country  DE Operating System Android 5 (small Phone)   My Question or Issue  There is no album list any more in an artist profile. I cannot listen to a whole album....
  • Loxer
  • Community Legend
  • 562 Views
  • 3 replies
  • 0 likes
  • 562 Views
  • 3 replies
  • 0 likes

Music just stops

PlanPremiumCountry DeviceLG G 6Operating SystemAndroid 7 My Question or Issue Since about July (1 month) i have an issue regarding spotify. I play a playlist of mine (sometimes downloaded sometimes not) and after some songs it stopps. Very often the ...

  • Casual Listener
  •   Plan Premium Country   Device LG G 6 Operating System Android 7   My Question or Issue  Since about July (1 month) i have an issue regarding spotify. I play a playlis...
  • Billy-J
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Music being paused
  • 530 Views
  • 3 replies
  • 0 likes

NEW DESING

PlanPremiumCountry ColombiaDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid (7.0)My Question or IssueI haven't got the new design (I have tried everything but nothing seems to work)

  • Newbie
  • Plan Premium Country  Colombia Device Samsung Galaxy J5 Prime Operating System Android (7.0) My Question or Issue I haven't got the new design (I have tried everything but nothing seems...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify/Waze functionality.

Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since the change the lock screen notification of 'Waze is connected' is ...

  • Newbie
  • Device: P20 pro   My Question or Issue  I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since...
  • Aimee_T
  • Roadie
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is switch song in the middle to random song

Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and Its happen agine. I logged out in all of my Spotifys Devices, it...

  • Newbie
  •    Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and...
  • Aimee_T
  • Roadie
  • 1697 Views
  • 1 replies
  • 0 likes
  • 1697 Views
  • 1 replies
  • 0 likes

Spotify premium and adroid

My Question or Issue I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it but it did not show my playlists. So I went to both my iPhone and Samsung t...

  • Visitor
  •     My Question or Issue  I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it b...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete my saved data!

PlanPremiumCountryUK DeviceHTC U ULTRAOperating SystemAndroid My Question or IssueI'm trying to delete the songs I have saved onto my device, as I want to redownload them at a higher quality.Everywhere I look on the internet it says I can scroll to t...

  • Newbie
  • Plan Premium Country UK  Device HTC U ULTRA Operating System Android   My Question or Issue I'm trying to delete the songs I have saved onto my device, as I want to redownload the...
  • Aimee_T
  • Roadie
  • 643 Views
  • 1 replies
  • 0 likes
  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music shuffle in Cellphone (Android) But in IPAD can play full song

PlanFreeCountry ThailandDeviceSamsung Galaxy Mega 6.3 GT I-9200Operating SystemAndroid 4.4.2 Kitkat Question or Issue I use spotify in android phone and select artist to add song but the artist which I select their album cannot play full song but in ...

  • Casual Listener
  • Plan Free Country  Thailand Device Samsung Galaxy Mega 6.3 GT I-9200 Operating System Android 4.4.2 Kitkat    Question or Issue  I use spotify in android phone and selec...
  • samphan
  • Casual Listener
  • 471 Views
  • 4 replies
  • 0 likes
  • 471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs from Queue gone! Why?

JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...

  • Newbie
  •   JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...
  • Aimee_T
  • Roadie
  • 882 Views
  • 1 replies
  • 1 likes
  • 882 Views
  • 1 replies
  • 1 likes

Superuser Contribution Falta cancion

Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gustaron mucho esa canción en mi playlist.

  • Newbie
  • Shazamee una cancion que se llama "el mundo se está deshaciendo" de la artista MILCK y me apareció una opción para abrir la canción en spotify sin embargo no se encontró la canción, y la verdad me gu...
  • Aimee_T
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes