Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54455 Views
  • 68 replies
  • 25 likes
  • 54455 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27726 Views
  • 5 replies
  • 0 likes
  • 27726 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify on Android showing wrong song. Started some days ago.

PlanFree/PremiumCountry DeviceNote 8Operating SystemAndroid 8.0.0 My Question or Issue Spotify on my Android phone suddenly started not showing the song I am hearing. My car player via Bluetooth also shows the same wrong song name. Started a few days...

  • Casual Listener
  • Plan Free/Premium Country   Device Note 8 Operating System Android 8.0.0   My Question or Issue  Spotify on my Android phone suddenly started not showing the song I am hearin...
  • Alfredo
  • Roadie
  • 3381 Views
  • 4 replies
  • 2 likes
  • 3381 Views
  • 4 replies
  • 2 likes

Issue with downloaded content

PlanPremium CountryFrance DeviceiPadOperating SystemiOS 11.4.1 Hello! My problem is that I need to download my playlists almost every time I use Spotify. The downloads do not stay.

  • Newbie
  •    Plan Premium   Country France   Device iPad Operating System iOS 11.4.1   Hello!   My problem is that I need to download my playlists almost every time ...
  • SaulAL
  • Newbie
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Mobile Filtering Does Not Work

Plan: PremiumCountry: USADevice: Samsung Galaxy S8 ActiveOperating System: Android OreoMy Question or Issue: Desktop web app works fine. Only on my mobile device, filtering a playlist and then attempting to play ONLY the filtered songs fails and reve...

  • Regular
  • Plan:  Premium Country: USA Device: Samsung Galaxy S8 Active Operating System: Android Oreo My Question or Issue: Desktop web app works fine.  Only on my mobile...
  • haikstein
  • Newbie
  • 1473 Views
  • 6 replies
  • 0 likes
  • Filter playlist bug
  • 1473 Views
  • 6 replies
  • 0 likes

Play queue sport connect

I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally because I can't edit it. But I can't see it or edi...

  • Casual Listener
  • I have an honor 5c and a free account. When playing music, I can't see the queue. I haven't been able to edit it before either, but after the new update I can't even see it. I'm down with it normally...
  • 479 Views
  • 0 replies
  • 0 likes
  • 479 Views
  • 0 replies
  • 0 likes

Solved!! Spotify keeps automatically switching downloads to internal storage

PlanPremiumCountry UkDevice Samsung A3 2017Operating System Android Oreo My Question or IssueSpotify keeps switching my storage from external to internal and now can't seem to be able to switch storage back ... stupid ... Spotify stop flipping about ...

  • Regular
  •   Plan Premium Country  Uk Device  Samsung A3 2017 Operating System  Android Oreo   My Question or Issue Spotify keeps switching my storage from external to i...
  • Billy-J
  • Spotify Star
  • 16062 Views
  • 5 replies
  • 1 likes
  • storage
  • 16062 Views
  • 5 replies
  • 1 likes

Superuser Contribution Song appearing on desktop app, but not (Android) mobile app

Plan PremiumCountry SwitzerlandDevice Huawei Mate 10 ProOperating System Android Oreo My Question or Issue There is a song that appears on the windows desktop app version of Spotify, but not the (Android) mobile version. Is there: (i) a reason for th...

  • Casual Listener
  • Plan  Premium Country  Switzerland Device  Huawei Mate 10 Pro Operating System  Android Oreo   My Question or Issue  There is a song that appears on the w...
  • matw90
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Solved!! Problem while playing songs

Hello I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and open the song again it goes regular. Thanks from advance,...

  • Newbie
  • Hello  I have Huawei Mate 10 Pro. I have a bug in the spotify, when I play my saved songs it is showed to me like in the picture 0:00. The song plays but it doesnt show that, only if I exit and...
  • Loxer
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alleen intro's na zoeken op artiest

PlanFreeland NederlandApparaatHuawei p20 liteBesturingssysteemAndroid. Mijn vraag of probleem Ik heb momenteel een free versie om het te proberen maar loop tegen een probleem op. Als ik een naar een artiest zoek en die gevonden heb wil ik zijn nummer...

  • Casual Listener
  •   Plan Free land  Nederland Apparaat Huawei p20 lite Besturingssysteem Android.  Mijn vraag of probleem  Ik heb momenteel een free versie om het te proberen maar loop te...
  • SergioDavid
  • Roadie
  • 1936 Views
  • 3 replies
  • 0 likes
  • 1936 Views
  • 3 replies
  • 0 likes

converting music from pc to smartphone

PlanPremiumCountry Germany DeviceSamsung Galaxy A5Operating SystemAndroid 8.0.0 My Question or IssueI downloaded music onto my spotify account on my desktop and now im not able to listen to these songs on my smartphone. Is there a way to do this ? I ...

  • Casual Listener
  • Plan Premium Country Germany   Device Samsung Galaxy A5 Operating System Android 8.0.0   My Question or Issue I downloaded music onto my spotify account on my desktop and now im...
  • heillama
  • Casual Listener
  • 575 Views
  • 6 replies
  • 0 likes
  • 575 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why does the option to remove a song from a playlist disappear when the song becomes unavailable?

PlanFree/PremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroidMy Question or IssueWhy am I being forced to keep a song I can't listen to? This is a really annoying "feature"

  • Music Fan
  • Plan Free/Premium Country  United States  Device Samsung Galaxy S7 Operating System Android My Question or Issue Why am I being forced to keep a song I can't listen to? This is a r...
  • SergioDavid
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

no option to choose external storage after update

PlanPremiumCountry USADeviceMoto E4 PlusOperating SystemAndroid My Question or IssueI just updated to the most recent version of Spotify this morning, and when I went to download my music to my SD card (the downloads just erase themselves from time t...

  • Newbie
  • Plan Premium Country  USA Device Moto E4 Plus Operating System Android   My Question or Issue I just updated to the most recent version of Spotify this morning, and when I went to...
  • Al6170
  • Regular
  • 767 Views
  • 2 replies
  • 0 likes
  • 767 Views
  • 2 replies
  • 0 likes

Superuser Contribution Change storage to SD card on Chromebook

PlanPremiumCountryGermanyDeviceAcer R13 Chromebook (32GB)Operating SystemChrome OS with Android 7.1.1 My Question or Issue Hey! This is a pretty uncommon question, as there aren't many Chromebook users in my country, but I'm trying to change the stor...

  • Newbie
  • Plan Premium Country Germany Device Acer R13 Chromebook (32GB) Operating System Chrome OS with Android 7.1.1   My Question or Issue  Hey! This is a pretty uncommon question, as th...
  • SergioDavid
  • Roadie
  • 3190 Views
  • 1 replies
  • 6 likes
  • 3190 Views
  • 1 replies
  • 6 likes

Why Does Deezer & Amazon Have More Tracks than Spotify?!?

I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles promotion for 4 months free Deezer and the email they sent me c...

  • Visitor
  • I know one thing. Deezer and Amazon have more. I have at least one album I can't get on Spotify that I can get on Deezer and Amazon. I know there are more. I just signed up to a Pringles pr...
  • Jose_M
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs added to a playlist at the same time are in the wrong order

PlanPremiumCountrySwedenDeviceHuawei Honor 8 LiteOperating SystemAndroid 7.0 My Question or Issue If I add one or more whole albums they appear in alphabetical order and not sorted by album and song order (according to the album added). I have the pl...

spotify_wrong.png spotify_correct.png
  • Casual Listener
  • Plan Premium Country Sweden Device Huawei Honor 8 Lite Operating System Android 7.0   My Question or Issue  If I add one or more whole albums they appear in alphabetical order and...
  • felipw
  • Casual Listener
  • 1293 Views
  • 10 replies
  • 0 likes
  • 1293 Views
  • 10 replies
  • 0 likes

Superuser Contribution 'Search this playlist' function working incorrectly

PlanPremiumCountry Finland DeviceSony Xperia Z5 Android 7.1.1Operating SystemAndroid 7.1.1 My Question or IssueWhenever I use the 'Search this playlist' function, eg. type "Mustasch" in the textfield, I see only songs by Mustasch and/or songs that co...

  • Casual Listener
  • Plan Premium Country  Finland  Device Sony Xperia Z5 Android 7.1.1 Operating System Android 7.1.1 My Question or Issue Whenever I use the 'Search this playlist' function, eg....
  • SgtStrawberry
  • Regular
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Add a PREAMPLIFIER (Preamp) volume boost function, PLEASE!

It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless you have powerful headphones that have an independ...

N7PlayerPreamp.png
  • Regular
  • It's frustrating how Spotify in mobile cannot be louder than it is even at maximum volume with or without equalizer and normalization. It gets more useless in the middle of an extreme workout, unless...
  • Billy-J
  • Spotify Star
  • 1980 Views
  • 1 replies
  • 5 likes
  • 1980 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Spotify says I'm offline, even while connected to WiFi/Mobile Network

So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function for anything other than 'Offline Songs,' however, ...

  • Casual Listener
  • So there's a weird bug with Spotify that I'm running into; even though I have internet access, Spotify seems to sometimes be unable to connect, as prevalent to being unable to use the search function...
  • Alfredo
  • Roadie
  • 31663 Views
  • 11 replies
  • 12 likes
  • 31663 Views
  • 11 replies
  • 12 likes

Superuser Contribution Android spotify offline for music search

PlanPremiumCountry UkDeviceGalaxy s7Operating System Android 7 My Question or Issue Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) signal, i can use internet with no problems. I can download saved playlists over the mobile...

  • Newbie
  • Plan Premium Country  Uk Device Galaxy s7 Operating System  Android 7   My Question or Issue  Im using spotify on a samsung galaxy s7, i have a stong internet (carrier) ...
  • Alfredo
  • Roadie
  • 1654 Views
  • 3 replies
  • 0 likes
  • 1654 Views
  • 3 replies
  • 0 likes

Logged out of Spotify while in offline mode, can't login

PlanPremiumCountry AustraliaDevicePixelOperating System My Question or Issue I've been logged out of Spotify on my Android device (maybe because of an update while I was connected to wifi). I had been in offline mode. I now cannot login via Facebook ...

  • Casual Listener
  • Plan Premium Country  Australia Device Pixel Operating System     My Question or Issue  I've been logged out of Spotify on my Android device (maybe because of an update ...
  • Joe
  • Community Legend
  • 1708 Views
  • 1 replies
  • 0 likes
  • 1708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth - wrong song information on discover media

Hello,i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time. This problem does not occur with deezer, play music, amazon....

  • Regular
  • Hello, i have the problem, that my display from my Discover Media show the wrong song informations when i play a song from spotify. It shows the information from the song before. Every time.  ...
  • Alfredo
  • Roadie
  • 793 Views
  • 1 replies
  • 1 likes
  • 793 Views
  • 1 replies
  • 1 likes