Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60331 Views
  • 68 replies
  • 26 likes
  • 60331 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28354 Views
  • 5 replies
  • 0 likes
  • 28354 Views
  • 5 replies
  • 0 likes

Superuser Contribution Occasional Spotify playback controls out of sync with actual playback

PlanPremiumCountry FranceDeviceLG G6Operating SystemAndroid 8.0 My Question or IssueI've only had the phone since a little more than a month, when I received it brand new, so the install is quite fresh.I noticed some bad behavior with Spotify: someti...

  • Casual Listener
  • Plan Premium Country  France Device LG G6 Operating System Android 8.0   My Question or Issue I've only had the phone since a little more than a month, when I received it brand ne...
  • fengapapit
  • Music Fan
  • 3143 Views
  • 4 replies
  • 2 likes
  • 3143 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify doesnt play new songs in playlist

PlanFreeCountryThe NetherlandsDevice Samsung Galaxy 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I add new songs into my playlist and play them on shuffle, the new songs are not played. The only way to get it to w...

  • Newbie
  • Plan Free Country The Netherlands Device  Samsung Galaxy 8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  If I add new song...
  • Alfredo
  • Roadie
  • 421 Views
  • 1 replies
  • 0 likes
  • Shuffle Playlist
    Songs not playing
    Spotify
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Variety of problems on S7

PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...

  • Casual Listener
  •   Plan Premium Country  UK Device Samsung S7 Operating System   Android 8.0.0 Spotify version: 8.4.66.733 armV7   My Question or Issue  I've been using my S7 for...
  • JulianA_Bogota
  • Roadie
  • 660 Views
  • 1 replies
  • 1 likes
  • controls
    lock button
    lock screen
    S7
    skip songs
  • 660 Views
  • 1 replies
  • 1 likes

Superuser Contribution Searching reports that there's no internet connection while playing music not in cache

When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now you may think that this music is in the cache, but I...

  • Casual Listener
  • When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now y...
  • JulianA_Bogota
  • Roadie
  • 426 Views
  • 1 replies
  • 1 likes
  • 426 Views
  • 1 replies
  • 1 likes

New update had weird side effect

Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...

  • Casual Listener
  • Plan Premium Country UK Device One+5 Operating System Android 8.1.0   My Question or Issue   Hi all. Lately approved a new update for my Spotify app on Android fr...
  • Nico
  • Community Legend
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Sync Issue between Windows Desktop App and Android App

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...

  • Newbie
  • Plan Premium Country  Canada Device LG G6 Operating System Android 8.0   My Question or Issue  Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...
  • Loxer
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Random songs play instead of album

When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...

  • Gig Goer
  • When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...
  • Nico
  • Community Legend
  • 12771 Views
  • 6 replies
  • 0 likes
  • 12771 Views
  • 6 replies
  • 0 likes

Plays Radio instead of Song

PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...

  • Casual Listener
  • Plan Premium Country  US Device OnePlus5 Operating System Android Oreo   My Question or Issue  When I search for a song and select it from search it immediately starts a...
  • Loxer
  • Community Legend
  • 1621 Views
  • 3 replies
  • 1 likes
  • 1621 Views
  • 3 replies
  • 1 likes

Cannot search while online

PlanPremiumCountryArgentinaDeviceSony Xperia XZ2Operating SystemAndroid Oreo My Question or IssueWhile playing music with WiFi or Data (usually connected to car or wireless speakers with Bluetooth), Spotify says I cannot search music or browse throug...

  • Newbie
  • Plan Premium Country Argentina Device Sony Xperia XZ2 Operating System Android Oreo   My Question or Issue While playing music with WiFi or Data (usually connected to car or wirel...
  • markcwitt
  • Casual Listener
  • 677 Views
  • 3 replies
  • 1 likes
  • Search offline online
  • 677 Views
  • 3 replies
  • 1 likes

The application does not recognize the SD

Good day, my Plan is PremiumCountry: ColombiaDevice: Sony Xperia XA1 Plus Operating System: Android 7 NougatMy Question is: I have followed all the instructions to transfer my playlists to the SD card that I have installed, unfortunately none has bee...

  • Casual Listener
  • Good day, my Plan is Premium Country: Colombia Device: Sony Xperia XA1 Plus  Operating System: Android 7 Nougat My Question is: I have followed all the instructions to transfer my ...
  • Bombadillo
  • Regular
  • 805 Views
  • 5 replies
  • 0 likes
  • 805 Views
  • 5 replies
  • 0 likes

Solved!! General Problem with Playlists

On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...

  • Newbie
  •     On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position.  ...
  • Will_T
  • Songwriter
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change top to bottom?

PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...

  • Casual Listener
  • Premium Country  United states Device Android My Question or Issue  I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...
  • SergioDavid
  • Roadie
  • 733 Views
  • 5 replies
  • 2 likes
  • 733 Views
  • 5 replies
  • 2 likes

Superuser Contribution Audiobooks and ads in wrong language

For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...

  • Casual Listener
  • For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
  • SergioDavid
  • Roadie
  • 877 Views
  • 3 replies
  • 1 likes
  • Ads playing wrong
    Audiobooks
  • 877 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local Files

Until recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet up, all my devices are on the one network. Any advice ple...

  • Community Legend
  • Until  recently all my Local Files were on my PC but I've now copied those files on to my tablet. I've tried using the "Add Source" function on my desktop but it doesn't seem to pick the tablet ...
  • SergioDavid
  • Roadie
  • 591 Views
  • 3 replies
  • 0 likes
  • 591 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo reproducir canciones descargadasy usar el modo offline

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he po...

  • Casual Listener
  • Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet.  YA DESINSTALE LA APP, BORRE CACHÉ, ELI...
  • Mummramon
  • Casual Listener
  • 2134 Views
  • 4 replies
  • 0 likes
  • 2134 Views
  • 4 replies
  • 0 likes

Trouble downloading

hiI can't seem to download the songsWhen i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings?Im actually french; here's the message in french (original)"Allez dans ...

  • Casual Listener
  • hi I can't seem to download the songs When i click "download" a message comes and says "go to settings to download with a phone" and i cant find where im supposed to go in settings? Im actually fr...
  • Kuro2
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Repeat button missing

PlanFreeCountry USDeviceLG Stylo 2Operating SystemAndroid 7.0 My Question or Issue I recently discovered that I no longer have the shuffle and repeat buttons. Is this a premium feature now or what?

  • Casual Listener
  • Plan Free Country  US Device LG Stylo 2 Operating System Android 7.0   My Question or Issue  I recently discovered that I no longer have the shuffle and repeat buttons. Is th...
  • Temetius
  • Songwriter
  • 3164 Views
  • 5 replies
  • 0 likes
  • 3164 Views
  • 5 replies
  • 0 likes

Random behaviour of Spotify :-/ (Shutdowns, loading speed and more)

PlanPremiumCountryGermany DeviceHuawei Honor 6XOperating SystemAndroid 7 (EMUI 5.0.3) My Question or Issue Since about one month I use Spotify Premium and I am almost happy.But there are several really annoying things going on.1. Random shutdowns of ...

  • Music Fan
  • Plan Premium Country Germany   Device Huawei Honor 6X Operating System Android 7 (EMUI 5.0.3)   My Question or Issue  Since about one month I use Spotify Premium and I a...
  • ChrisPopp
  • Music Fan
  • 627 Views
  • 6 replies
  • 0 likes
  • 627 Views
  • 6 replies
  • 0 likes

Alphabetical sorting bug

The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, recently added etc. For example instead of sorting the ...

  • Regular
  • The Spotify app on my android seems to have bugged out and is now sorting everything by alphabetical order instead of track # in playlists. This is happening for every type of sorting by artist, rece...
  • Spongeloaf
  • Regular
  • 4865 Views
  • 26 replies
  • 16 likes
  • 4865 Views
  • 26 replies
  • 16 likes

Superuser Contribution Spotify Issues

PlanPremiumCountryMalaysiaDeviceXiaomi Redmi 5Operating SystemAndroit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK) My Question or Issue1. Spotify Icon gone from status bar after pausing a track for a long time (happened to me on 14/08). 2. Track automatica...

  • Newbie
  • Plan Premium Country Malaysia Device Xiaomi Redmi 5 Operating System Androit Nougat 7.1.2 (MIUI Global 9.2 (NDMIEK)   My Question or Issue 1. Spotify Icon gone from status bar after pa...
  • Aimee_T
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes