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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43108 Views
  • 66 replies
  • 25 likes
  • 43108 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878332 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878332 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26472 Views
  • 4 replies
  • 0 likes
  • 26472 Views
  • 4 replies
  • 0 likes

Can't make playlist collaborative

Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached. PlanFree/PremiumCountrySwedenDeviceHuawei P10Operating SystemAndroid My Question or Issue

  • Newbie
  • Why is the "make collaborative" option not available for this playlist? How can I make it collaborative? See attached.      Plan Free/Premium Country Sweden Device Huawei P10 ...
  • Noah
  • Spotify Star
  • 298 Views
  • 1 replies
  • 1 likes
  • 298 Views
  • 1 replies
  • 1 likes

Chromecast Audio problem

After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc, I abandoned it in favour of alternative products. However, I couldn't just leave it festering in a drawer so decided to have another try at f...

  • Casual Listener
  • After quite some time of getting frustrated with my CCA always cutting off the end of tracks / skipping etc, I abandoned it in favour of alternative products.  However, I couldn't just leave it ...
  • Noah
  • Spotify Star
  • 1277 Views
  • 1 replies
  • 0 likes
  • 1277 Views
  • 1 replies
  • 0 likes

Collaborative Playlist

PlanFreeCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid 8.0 My Question or Issue Where has the option to make a playlist collaborative gone?

  • Newbie
  •   Plan Free Country  USA Device Samsung Galaxy 9+ Operating System Android 8.0   My Question or Issue  Where has the option to make a playlist collaborative gone?
  • Noah
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Track listing getting stuck on first song!

PlanPremiumCountryUK DeviceOnePlus 6Operating SystemAndroidOreo My Question or IssueThe track listing gets stuck on the first song played or is constantly one track behind. So unable to tell what track is playing if I'm unfamiliar with album / playli...

  • Casual Listener
  • Plan Premium Country UK  Device OnePlus 6 Operating System AndroidOreo   My Question or Issue The track listing gets stuck on the first song played or is constantly one track behi...
  • davegarrett2512
  • Casual Listener
  • 390 Views
  • 2 replies
  • 1 likes
  • 390 Views
  • 2 replies
  • 1 likes

can't connect to spotify [vivo 1610]

PlanPremiumCountry ThailandDeviceVivo 1610Operating SystemAndroid Marshmallow My Question or IssueI uesd spotify in my phone for year but around last wednesday everytime I uesd it always say "Connection failed". Even if I keep reinstalled.

  • Newbie
  • Plan Premium Country  Thailand Device Vivo 1610 Operating System Android Marshmallow   My Question or Issue I uesd spotify in my phone for year but around last wednesday ever...
  • Loxer
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

why won't my spotify account work after the free trial on my phone?

PlanFree/Premium freeCountry chinaDevicehuaweiOperating Systemandroid My Question or Issue I tried to use my spotify app on my android phone after the free trial, but everytime i try to play a song by pressing shuffle play, a warning that says "you h...

  • Newbie
  • Plan Free/Premium free Country  china Device huawei Operating System android   My Question or Issue  I tried to use my spotify app on my android phone after the free trial, b...
  • Loxer
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Spotify desktop is junk

The worst music player UI ever, queues that can not be emptied, queues that can't be added to, near-impossibility of playing one song, problems persisting for years... You would expect more from the world's leading music streaming service and actuall...

  • Music Fan
  • The worst music player UI ever, queues that can not be emptied, queues that can't be added to, near-impossibility of playing one song, problems persisting for years... You would expect more from the ...
  • Loxer
  • Community Legend
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Why can someone modify my shared playlist?

PlanPremiumCountry Germany DevicePixel 2 XLOperating SystemAndroid P My Question or Issue Hey. I have shared a playlist. Why can anybody modify it (add or delete tracks)?

  • Newbie
  • Plan Premium Country  Germany  Device Pixel 2 XL Operating System Android P   My Question or Issue  Hey. I have shared a playlist. Why can anybody modify it (add or dele...
  • Loxer
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • Playlist modify
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto Hangs on Listing Albums

I tried to reply in a similar post but I couldn't (not reply button). It seems that back in December 2017, a few people were having proplems veiwing albums from within android auto. One person replied in January 2018 that it started working again. Ho...

  • Visitor
  • I tried to reply in a similar post but I couldn't (not reply button). It seems that back in December 2017, a few people were having proplems veiwing albums from within android auto. One person replie...
  • user-removed
  • Not applicable
  • 1516 Views
  • 3 replies
  • 0 likes
  • Albums
    android auto
  • 1516 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to remove songs from 'do not play' list

I accidentally added a few songs to it when trying to remove them from a playlist, is there a way I can see the 'do not play' list and adjust it?

  • Newbie
  • I accidentally added a few songs to it when trying to remove them from a playlist, is there a way I can see the 'do not play' list and adjust it?
  • Alfredo
  • Roadie
  • 6386 Views
  • 1 replies
  • 5 likes
  • 6386 Views
  • 1 replies
  • 5 likes

Superuser Contribution I can't sync local files from Mac to adndroid

I'm trying to sync a song from local files from my Mac to my android phone, I've put the song in a playlist and downloaded it on my phone. Yes I'm on the same WiFi and yes I am a premium user. I even se the phone in Spotify connect. I've added a phot...

  • Newbie
  • I'm trying to sync a song from local files from my Mac to my android phone, I've put the song in a playlist and downloaded it on my phone. Yes I'm  on the same WiFi and yes I am a premium user. ...
  • Alfredo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everytime I search on Spotify it will say "go online for online results"

I can't search on Spotify or "view aritst/album" though I can go to my saved and downloaded songs just fine. I've uninstalled and reinstalled and done a force quit which didn't help at all. When I select an artist from my recently played it wont go t...

  • Newbie
  • I can't search on Spotify or "view aritst/album" though I can go to my saved and downloaded songs just fine. I've uninstalled and reinstalled and done a force quit which didn't help at all.  Wh...
  • Alfredo
  • Roadie
  • 723 Views
  • 1 replies
  • 0 likes
  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify no reproduce playlist correctamente

PlanFreeCountry ArgentinaDevice(Huawei y6 2017)Operating SystemAndroid My Question or Issue Hola,Mi problema es que cuando reproduzco una playlist se reproducen las 7 primeras canciones aleatoriamente y cuando estan terminan pasan a las siguientes 7 ...

  • Newbie
  •   Plan Free Country  Argentina Device (Huawei y6 2017) Operating System Android   My Question or Issue  Hola, Mi problema es que cuando reproduzco una playlist se repr...
  • Alfredo
  • Roadie
  • 1998 Views
  • 1 replies
  • 0 likes
  • 1998 Views
  • 1 replies
  • 0 likes

Now playing no longer showing album art.

PlanFamily PremiumCountry usa DeviceMoto g5 plus Operating SystemAndroid 7.0 My Question or IssueI noticed after latest update that my album art and normal now playing controls are gone. Please see the screen that I now see. Ive done a fresh reinstal...

  • Casual Listener
  • Plan Family Premium Country usa   Device Moto g5 plus   Operating System Android 7.0   My Question or Issue I noticed after latest update that my album art and normal now pl...
  • Kyle01
  • Regular
  • 367 Views
  • 3 replies
  • 1 likes
  • 367 Views
  • 3 replies
  • 1 likes

Full screen track info

PlanPremiumCountry DeviceSamsung Galaxy S8Operating System My Question or Issue My problem isn't really much of a problem, it's more of an inconvenience. When I am in my vehicle and connected to bluetooth and I go to look at the track playing it show...

  • Regular
  • Plan Premium Country   Device Samsung Galaxy S8 Operating System   My Question or Issue  My problem isn't really much of a problem, it's more of an inconvenience. When I am in...
  • Kyle01
  • Regular
  • 391 Views
  • 5 replies
  • 0 likes
  • 391 Views
  • 5 replies
  • 0 likes

Superuser Contribution Problems to go on the next song with the car command

BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry UruguayDeviceXiaomi mi mix2Operating System, Android My Question or IssuePlease help me i cannot change song

  • Newbie
  • BlNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Uruguay Device Xiaomi mi mix2 Operating Syst...
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Automatically Starts Playback After Opening

PlanPremiumCountry USDeviceGoogle Pixel XL2Operating SystemAndroid Oreo My Question or Issue I've had this issue fairly recently that has been driving me crazy in regards to Spotify. There's a bug that has been occurring to where seemingly at random,...

  • Casual Listener
  • Plan Premium Country  US Device Google Pixel XL2 Operating System Android Oreo  My Question or Issue  I've had this issue fairly recently that has been driving me crazy i...
  • Alfredo
  • Roadie
  • 2756 Views
  • 6 replies
  • 1 likes
  • Android
    bug
    playback
  • 2756 Views
  • 6 replies
  • 1 likes

Cant Log In

Hi,I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using premium (free 24 month with my phone contract) last ...

  • Casual Listener
  • Hi, I have just got my phone back from being repaired and i tried to log back into spotify with no luck. The App keeps telling me there is no account linked with my email address however i was using...
  • Dominoi
  • Composer
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Artist pages not loading.

For awhile now whenever I go to an artist page there seems to be a 3 outta 4 chance it won't load. Everything was working fine until a few weeks ago. I didn't change anything or have any update. It just quit loading them.

  • Regular
  • For awhile now whenever I go to an artist page there seems to be a 3 outta 4 chance it won't load. Everything was working fine until a few weeks ago. I didn't change anything or have any update. It j...
  • Noah
  • Spotify Star
  • 5149 Views
  • 1 replies
  • 0 likes
  • 5149 Views
  • 1 replies
  • 0 likes

Help me

My spotify was presented problems with this I uninstalled it, after the installation it seems that it is not able to download my songs even though I have spotify premium, it lowers the songs but soon after having finished downloading it restarts this...

  • Casual Listener
  • My spotify was presented problems with this I uninstalled it, after the installation it seems that it is not able to download my songs even though I have spotify premium, it lowers the songs but soon...
  • Magnetron
  • Gig Goer
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes