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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43255 Views
  • 66 replies
  • 25 likes
  • 43255 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878442 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878442 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26507 Views
  • 4 replies
  • 0 likes
  • 26507 Views
  • 4 replies
  • 0 likes

Gear S3 won't play Daily Mix playlist

PlanPremium DeviceNote 5/Gear S3 Operating SystemAndroid My Question or IssueSo I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go into the app on my Gear S3 and select one of my "Daily Mix" playlists nothing happens.. I...

  • Casual Listener
  • Plan Premium   Device Note 5/Gear S3   Operating System Android   My Question or Issue So I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go int...
  • MonitorZero
  • Casual Listener
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Tablet locks up on now-playing screen with videos/animations

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen the tablet went black and was totally unresponsive. Even the standard And...

  • Regular
  • I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen&nb...
  • Loxer
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Scrolling sideways in made for you section difficult

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndoird 8.0.0Spotify version 8.4.64.547 armV7 Scrolling through daily mixes sideways usually takes several tries to work after veritcally scrolling on that page. Seems a little overly sensiti...

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  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8 Operating System Andoird 8.0.0 Spotify version 8.4.64.547 armV7     Scrolling through daily mixes sideways usually takes several ...
  • Loxer
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Exteme quality no longer showing in settings

PlanPremiumCountry UKDeviceHonor 8Operating SystemAndroid My Question or IssueConsidering I pay for Premium... I am little confused to why this feature has now gone?

  • Music Fan
  • Plan Premium Country  UK Device Honor 8 Operating System Android   My Question or Issue Considering I pay for Premium... I am little confused to why this feature has now gone?&nbs...
  • Loxer
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

NVIDIA SHIELD NOT DISPLAYING CORRECT RESOLUTION

PlanPremiumCountry UKDeviceNVIDIA SHIELDOperating System7.0 My Question or IssueWhen using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the top left and difficult to navigate.I have uninstalled the app and cleared the cache and...

  • Casual Listener
  •   Plan Premium Country  UK Device NVIDIA SHIELD Operating System 7.0  My Question or Issue When using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the ...
  • jammoju
  • Casual Listener
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Behind the Lyrics not showing up

PlanFreeCountryMalaysia DeviceNexus 6P Operating SystemAndroid My Question or IssueBehind the Lyrics isn't showing up for any songs even though it's enabled in my settings.

  • Newbie
  • Plan Free Country Malaysia   Device Nexus 6P   Operating System Android   My Question or Issue Behind the Lyrics isn't showing up for any songs even though it's enabled in ...
  • Loxer
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Bluetooth Safety Mode

Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast forward songs. Screenshot #1 is how my spotify now looks and it wil...

  • Visitor
  •    Hello! I am having an issue and was hope this great community can help. So screenshot #2 shows how my spotify used to look when connected to my vehicle. I was able to rewind and fast fo...
  • Loxer
  • Community Legend
  • 299 Views
  • 1 replies
  • 1 likes
  • 299 Views
  • 1 replies
  • 1 likes

Premium functions

PlanPremiumCountry Czech republicDevicexiaomi redmi note 4Operating SystemAndroid 7.0 My Question or IssueSpotify on my cellphone has disabled functions like equalizer, quality of downloaded music. But i can download the music to phone, so i assume t...

  • Newbie
  • Plan Premium Country  Czech republic Device xiaomi redmi note 4 Operating System Android 7.0   My Question or Issue Spotify on my cellphone has disabled functions like equalizer, ...
  • Loxer
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Dumbed down "Saftey mode" always on when connected to my smart watch

PlanPremiumCountry USADeviceSamsung Galaxy S8+Operating SystemLatest updatesMy Question or Issue Ever since the latest update introducing Safey Mode on Bluetooth connect, I'm stuck in Saftey mode when my Samsung Gear S2 is nearby. Which is.... Always...

  • Casual Listener
  • Plan Premium Country  USA Device Samsung Galaxy S8+ Operating System Latest updates My Question or Issue   Ever since the latest update introducing Safey Mode on Bluetooth connect...
  • Gamedan
  • Casual Listener
  • 422 Views
  • 2 replies
  • 0 likes
  • Gear S2
    Saftey mode
  • 422 Views
  • 2 replies
  • 0 likes

Spotify can't find my offline music

Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb on my LG G4. The mentioned problems can be exclude...

  • Casual Listener
  • Hey, I've got a problem. I had this problem every few months. Spotify deletes my offline music. But it does not delete it from my device, it only can't find them anymore. Spotify takes more than 10gb...
  • Magnetron
  • Gig Goer
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes

Free interface better than Premium?

It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users. Today I had a problem with my credit card and my account reversed to Free. Suddenly, my app got a better interface! What I liked the most was a...

  • Newbie
  • It's been a while since I'm a Premium user in Spotify, so I didn't notice any changes made for Free users.   Today I had a problem with my credit card and my account reversed to Free. Suddenly...
  • nami96
  • Newbie
  • 1350 Views
  • 1 replies
  • 12 likes
  • 1350 Views
  • 1 replies
  • 12 likes

Failed to connect

Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work

  • Casual Listener
  • Spotify has recently been acting up, i tried clearing the cache, phone reboot, opening it with wifi and w/o, uninstalled twice and still wont work
  • Gladi00
  • Casual Listener
  • 1971 Views
  • 8 replies
  • 2 likes
  • 1971 Views
  • 8 replies
  • 2 likes

Solved!! How to disable lyrics detail view

PlanPremiumOperating SystemAndroid My Question or IssueHow can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking about the Genius lyrics. It says that the Lyrics have been added by th...

  • Casual Listener
  • Plan Premium Operating System Android   My Question or Issue How can I disable the Lyrics with animated backgrounds that some songs have now instead of the Album cover? I am not talking ab...
  • _seb
  • Casual Listener
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes

Superuser Contribution APP BUGS

PlanPremiumCountry AustriaDeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueOver the past 2 weeks I've been encountering several bugs that are pretty annoying so I'm gonna try to explain/describe them as thoroughly as possible:1. So t...

  • Casual Listener
  • Plan Premium Country  Austria Device Samsung Galaxy 8 Operating System Android   My Question or Issue Over the past 2 weeks I've been encountering several bugs that are pretty ann...
  • willowmaster
  • Newbie
  • 2525 Views
  • 4 replies
  • 8 likes
  • Android
    bug
    Samsung
  • 2525 Views
  • 4 replies
  • 8 likes

Solved!! Add adaptive icon / Android Oreo

PlanPremiumCountry SpainDeviceGoogle Pixel 2xlOperating SystemAndroid OreoMy Question or IssueAdd adaptive icon for android Oreo, the applications Stations and Spotify Lite already have it

  • Casual Listener
  •   Plan Premium Country  Spain Device Google Pixel 2xl Operating System Android Oreo My Question or Issue Add adaptive icon for android Oreo, the applications Stations and Spo...
  • Loxer
  • Community Legend
  • 700 Views
  • 1 replies
  • 1 likes
  • 700 Views
  • 1 replies
  • 1 likes

Account has been hacked by someone

PlanPremiumCountry : indonesia DeviceSamsung S6Operating SystemiOS 10 My Question or Issue Someone hack my spotifiy and log in, in diffenrent device. my playlist has been deleted and change by the hacker.how can it be? i never use my device in public...

  • Newbie
  • ...laylist has been deleted and change by the hacker. how can it be? i never use my device in public wifi and i only log in with my own device. Can i get back my playlist? thanks  
  • Loxer
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

No "extrem quality" while using premium

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 8.1 My Question or Issue Hello, I have the problem that only can choose between low, normal, high and very high sound quality. I want to use"extrem quality" again. That's why I'm paying...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P20 Operating System Android 8.1   My Question or Issue  Hello,  I have the problem that only can choose between low, normal, high...
  • aquebeck
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Thumbnails acting weird

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid oreo My Question or Issue I get this wierd layout where it doesnt show and details to the song and i cannot fast forward or rewind song. Seems to gappen randomly then it goes back to ...

  • Newbie
  •   Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android oreo   My Question or Issue  I get this wierd layout where it doesnt show and details to the...
  • Loxer
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Can only login if Offline

I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before going back to the log in button. I turned wifi off and...

  • Casual Listener
  • I was logged out of the android app, and it won't let me back in. I've changed the password and know its correct since it doesnt say "password or email incorrect" it just says "logging in" before goi...
  • Loxer
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • Android
    Login
    not
  • 524 Views
  • 1 replies
  • 0 likes

Allow explicit content setting missing

My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?

  • Casual Listener
  • My wife and I both use spotify on the same type of phone; Samsung S8 plus. I have the 'allow explicit content' setting but she doesn't. It's just not there. Any suggestions on how to make it appear?
  • DaMac78
  • Casual Listener
  • 986 Views
  • 3 replies
  • 1 likes
  • 986 Views
  • 3 replies
  • 1 likes