Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50900 Views
  • 66 replies
  • 25 likes
  • 50900 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881536 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881536 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27284 Views
  • 4 replies
  • 0 likes
  • 27284 Views
  • 4 replies
  • 0 likes

Spotify won't work at all

PlanPremiumCountry USADeviceSamsung S8 ActiveOperating SystemAndroidMy Question or IssueNot Responding properly

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung S8 Active Operating System Android My Question or Issue Not Responding properly
  • jsannn
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family member logging out/deleting offline files

PlanPremiumCountryCzech Republic DeviceXiaomi Redmi 4AOperating SystemAndroid 7 My Question or Issue Hello my wife is in my Spotify Family and she has got a problem that Spotify on her phone logs her out and deletes all her offline music. I checket h...

  • Newbie
  • Plan Premium Country Czech Republic   Device Xiaomi Redmi 4A Operating System Android 7   My Question or Issue   Hello my wife is in my Spotify Family and she has got a pro...
  • SergioDavid
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! How tout change the metod of payment for Spotify premium ?

PlanPremiumCountrySwitzerland DeviceNokia 8Operating SystemAndroid My Question or Issue

  • Newbie
  • Plan Premium Country Switzerland  Device Nokia 8 Operating System Android   My Question or Issue  
  • Maxim
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Spotify Connect error, "iPhone de wondows"

PlanPremium DeviceSony Z5 CompactOperating SystemAndroid 7.1.1 My Question or IssueEvery Time I play music via Spotifyon my phone, after a few seconds it stops and the pictures above show, asking me on which device I want to play my music. But there ...

  • Casual Listener
  • Plan Premium   Device Sony Z5 Compact Operating System Android 7.1.1   My Question or Issue Every Time I play music via Spotifyon my phone, after a few seconds it stops and the pic...
  • owne94D
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Solved!! Samsung Gear 3 doesn't play Spotify sound anymore

PlanPremiumCountryScotlandDeviceSamsung Gear 3Operating SystemAndroid Oreo My Question or Issue The first time i used my Gear S3 i was able to play Spotify music aloud from it, however now for some reason when i open the app all it does it play the m...

  • Casual Listener
  • Plan Premium Country Scotland Device Samsung Gear 3 Operating System Android Oreo   My Question or Issue  The first time i used my Gear S3 i was able to play Spotify music aloud f...
  • joe_gorman
  • Casual Listener
  • 3395 Views
  • 5 replies
  • 0 likes
  • 3395 Views
  • 5 replies
  • 0 likes

Android Auto - downloaded music

Hi, Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?

aa.jpg
  • Visitor
  • Hi,   Until recently, I have been able to access downloaded music seperately via Android Auto, but now the 'Downloaded' option had disappeared. Has a recent update removed this?   ...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Deleting old account

ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old account... ı've tried to delete via contact form b...

  • Newbie
  • ı just wanna delete my old spotify account that linked with my facebook account so that ı can connect to facebook through on my new spotify account that ım actually using. but ı coldn't delete my old...
  • Loxer
  • Community Legend
  • 1458 Views
  • 1 replies
  • 0 likes
  • 1458 Views
  • 1 replies
  • 0 likes

Storage/Downloads

Hey guys. I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and reinstalled the app. After doing all these steps Spotify ...

  • Casual Listener
  • Hey guys.  I'm trying to figure out why Spotify keeps downloading music to my phone. I have gone to every playlist and removed the download option. I deleted all the data, cleared the cache and...
  • cassy33
  • Newbie
  • 856 Views
  • 5 replies
  • 0 likes
  • storage
  • 856 Views
  • 5 replies
  • 0 likes

Spotify stops playing and responding randomly

PremiumAustralia DeviceOlder XperiaAndroid Oreo Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing through my headphones, but then it will just stop and not respond to commands unless I unl...

  • Visitor
  • Premium Australia   Device Older Xperia Android Oreo     Spotify on my android has been abruptly stopping the last few days: the display will be off and spotify playing th...
  • user-removed
  • Not applicable
  • 733 Views
  • 2 replies
  • 0 likes
  • 733 Views
  • 2 replies
  • 0 likes

Spotify freezes on sony bravia tv

HiI cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message occur: no connection with internet... - I have excel...

  • Newbie
  • Hi I cannot run Spotify app on my sony bravia 65in tv. Spotify worked several month without any problems. Now, when I try to run app the screen turns black and nothing happens (sometimes the message...
  • 1435 Views
  • 0 replies
  • 5 likes
  • 1435 Views
  • 0 replies
  • 5 likes

How can I alphabetically sort my playlists on Android? so much needed

PlanPremiumCountry FranceDeviceSamsung GalaxyOperating SystemAndroid My Question or Issue I evermore need to sort my many playlists on my Android Galaxy. So much time wasted looking up a playlist otherwise. Many thanks!

  • Newbie
  • Plan Premium Country  France Device Samsung Galaxy Operating System Android   My Question or Issue  I evermore need to sort my many playlists on my Android Galaxy. So much ti...
  • Loxer
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Playlist Shortcut to home screen

PlanFree/PremiumCountry DeviceGalaxay s8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How do you make a shortcut of a playlist and add it to your home screen? I did it a long time ago and forget how.

  • Newbie
  • Plan Free/Premium Country   Device Galaxay s8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  How do you make a shortcut of a playlist ...
  • jsannn
  • Community Legend
  • 13326 Views
  • 1 replies
  • 3 likes
  • 13326 Views
  • 1 replies
  • 3 likes

Offline error fix

My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for offline more songs I need to delete other songs to...

  • Newbie
  • My Question or IssueI signed up today for premium membership and I am in Middle downloading my playlist and songs for offline usage and it comes up a message that if I want to keep on downloading for...
  • Loxer
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Android phone not showing current song on other devices/scrobbling not working

PlanFreeCountry AustraliaDeviceSamsung Galaxy S5Operating SystemAndriod Marshmallow 6.0.1 My Question or IssueI currently have the new UI on my phone, which I got somewhere in March.The main issue is that music I play on my phone no longer scrobbes o...

  • Newbie
  • Plan Free Country  Australia Device Samsung Galaxy S5 Operating System Andriod Marshmallow 6.0.1   My Question or Issue I currently have the new UI on my phone, which I got somewh...
  • 742 Views
  • 0 replies
  • 0 likes
  • 742 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Music is not syncing

PlanFreeCountryPortugalDeviceXiaomi Redmi 5 and Chrome Browser (PC)Operating SystemAndroid 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is not syncing in my devices. I put the screenshots down below (Attachments) to you...

  • Casual Listener
  • Plan Free Country Portugal Device Xiaomi Redmi 5 and Chrome Browser (PC) Operating System Android 7.1.2 with MIUI 9.6.3.0   My Question or Issue  I have a problem that my music is...
  • Alfredo
  • Roadie
  • 2189 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    music
    not
    PC
    problem
  • 2189 Views
  • 3 replies
  • 0 likes

Latest Update Rendered Music Playback UI Unable to Load Data

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8Operating SystemAndroid Nougat 7.1.1 My Question or IssueThe core of Spotify seems to work (can skip tracks using Bluetooth controllers) and playback is fine, but since the latested update (8.4.60.741) ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy Note 8 Operating System Android Nougat 7.1.1   My Question or Issue The core of Spotify seems to work (can skip tracks using Bluetooth co...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Solved!! Bad sound in car

Hello, Hope you can help. I use a Huawei p20 pro and I have a 13 plate Vauxhall Corsa that has an aux output. When I connect it up it's as if you can hear the music but not the voices. When I go into the settings there isn't an equaliser so not sure ...

  • Casual Listener
  • Hello,   Hope you can help. I use a Huawei p20 pro and I have a 13 plate Vauxhall Corsa that has an aux output. When I connect it up it's as if you can hear the music but not the voices. When ...
  • emmzinscotland
  • Casual Listener
  • 1238 Views
  • 2 replies
  • 0 likes
  • 1238 Views
  • 2 replies
  • 0 likes

Solved!! Files stored in SD, but using internal memory

I am a premium user of the android system, and I did the standard procedure for storing it on my 32G SD card, but I noticed that besides the files being stored on the card, it is also using the internal memory space of my device.What to do for storag...

  • Casual Listener
  • I am a premium user of the android system, and I did the standard procedure for storing it on my 32G SD card, but I noticed that besides the files being stored on the card, it is also using the inter...
  • Joe
  • Community Legend
  • 722 Views
  • 3 replies
  • 0 likes
  • Armazenamento no SD usando memória interna
  • 722 Views
  • 3 replies
  • 0 likes

Solved!! Customize volume on phone

PlanFreeCountry GermanyDeviceRazer PhoneOperating SystemAndroid 8.1 My Question or IssueI want to customize the volume of spotify but I also want that not my full device is getting louder/quiter. I only want that Spotify is louder/quiter but the rest...

  • Newbie
  •   Plan Free Country  Germany Device Razer Phone Operating System Android 8.1   My Question or Issue I want to customize the volume of spotify but I also want that not my ful...
  • Noah
  • Spotify Star
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Sync shazam with spotify problem

PlanFreeCountrySerbia DeviceHuawei P9 lite mini (SLA-L02C432B152)Operating SystemAndroid 7.0 My Question or Issue How can i connect my shazam to my spotify so i can get all my shazamed stracks in spotify playlist? There is a playlist on spotify calle...

  • Casual Listener
  • Plan Free Country Serbia   Device Huawei P9 lite mini (SLA-L02C432B152) Operating System Android 7.0   My Question or Issue  How can i connect my shazam to my spotify s...
  • Joe
  • Community Legend
  • 1202 Views
  • 3 replies
  • 0 likes
  • 1202 Views
  • 3 replies
  • 0 likes