Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62360 Views
  • 68 replies
  • 26 likes
  • 62360 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28522 Views
  • 5 replies
  • 0 likes
  • 28522 Views
  • 5 replies
  • 0 likes

Offline Data not deletable

Hello, I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.

  • Casual Listener
  • Hello,   I downloaded some playlists and then reinstalled Spotify. Now the data is still on the SD card and I can't delete them. The folder is read-only so can't delete it manually.
  • jjeeddss
  • Casual Listener
  • 587 Views
  • 5 replies
  • 0 likes
  • 587 Views
  • 5 replies
  • 0 likes

New update has removed Radio

The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it!

  • Casual Listener
  • The new Spotify update has removed the radio function for free users. Why? Someone please tell me there's a way to fix it! 
  • SamaelSmiles
  • Regular
  • 6971 Views
  • 4 replies
  • 2 likes
  • 6971 Views
  • 4 replies
  • 2 likes

Solved!! Specific song wont play from local files downloaded onto phone!

PlanPremiumCountryCanadaDeviceSamsung on5 My Question or Issue I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i added another track to the playlist that i download (Lens V2 ft. Travis Scot...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung on5  My Question or Issue  I have used Local files a lot since ive gotten premium. Most of them work with little or no issues. Recently i a...
  • jelkoo99
  • Casual Listener
  • 1303 Views
  • 4 replies
  • 0 likes
  • 1303 Views
  • 4 replies
  • 0 likes

Goodbye Spotify

I'm leaving Spotify today,I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years total.And it's bad, the mobile app is slow and doesn'...

  • Music Fan
  • I'm leaving Spotify today, I was a paid user for over 2 years and when I moved countries had to become a free user while my bank gave me a new card. I have been using the plattform for over 3 years ...
  • karma_police_19
  • Music Fan
  • 929 Views
  • 1 replies
  • 1 likes
  • 929 Views
  • 1 replies
  • 1 likes

Can no longer sync local files to android device.

i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i have tried enabing network discovery, i have tried ...

  • Casual Listener
  • i have seen several threads on here about the same issue. however i have tried every solution from every thread and i still cant sync my local files to my android. i have tried disabling firewall, i ...
  • Joe
  • Community Legend
  • 781 Views
  • 1 replies
  • 1 likes
  • 781 Views
  • 1 replies
  • 1 likes

No songs category 8.4.53

Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make a Playlist with every album I have just so I can sh...

  • Newbie
  • Why can't I access my songs anymore? I only have the options for artist albums Playlist and podcasts. I can't shuffle my albums so can I just not listen to all of my songs anymore? Do I have to make ...
  • e13_2k-029z95
  • Newbie
  • 516 Views
  • 1 replies
  • 3 likes
  • 516 Views
  • 1 replies
  • 3 likes

Songs deleted from a playlist still playing in shuffle mode

PlanPremiumCountry FinlandDeviceSamsung Galaxy S8Operating SystemAndroid As the title says, its playing songs that i have deleted recently

  • Regular
  • Plan Premium Country  Finland Device Samsung Galaxy S8 Operating System Android   As the title says, its playing songs that i have deleted recently
  • 433 Views
  • 0 replies
  • 1 likes
  • 433 Views
  • 0 replies
  • 1 likes

Playlist organized by artist album order is now organized by alphabetical artist song's order

PlanPremiumCountry BrasilDeviceMoto G5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My playlist suddendly stopped being organized as It used to be, and I can't stand It anymoreI've already reinstalled the app and nothin...

  • Casual Listener
  • Plan Premium Country  Brasil Device Moto G5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  My playlist suddendly stopped being organize...
  • LucasBonafini
  • Casual Listener
  • 884 Views
  • 4 replies
  • 2 likes
  • 884 Views
  • 4 replies
  • 2 likes

Solved!! listening to "liked" songs

How to you save-listen to songs you have thumbed up from the radio section?

  • Casual Listener
  • How to you save-listen to songs you have thumbed up from the radio section?
  • marcmallet
  • Newbie
  • 56401 Views
  • 11 replies
  • 0 likes
  • 56401 Views
  • 11 replies
  • 0 likes

Liked songs won't appear on my Favorites list

Hi! It seems like ever since Spotify updated its look, I've been having trouble adding new songs to my Favorites list; sometimes it'll show up, sometimes it doesn't. Furthermore, several songs I had in Favorites are no longer there.

  • Newbie
  • Hi! It seems like ever since Spotify updated its look, I've been having trouble adding new songs to my Favorites list; sometimes it'll show up, sometimes it doesn't. Furthermore, several songs I had ...
  • 1896 Views
  • 0 replies
  • 15 likes
  • 1896 Views
  • 0 replies
  • 15 likes

Solved!! Can't download using cellular

I want to download a song on Spotify, but when I press the download always appear the words: go to settings for download using cellular

  • Newbie
  • I want to download a song on Spotify, but when I press the download always appear the words: go to settings for download using cellular
  • andypolack
  • Casual Listener
  • 283098 Views
  • 34 replies
  • 6 likes
  • 283098 Views
  • 34 replies
  • 6 likes

[Android] Crash when adding favorite

PlanPremium CountryFrance DeviceHuawei Honor 8 Operating SystemAndroid 7.0 Spotify version:8.4.57.803 armV7 My Question or Issue Hi. Whenever i add a song as a favorite, the heart will normally get "filled". But if i go to my tracks, i don't see the ...

  • Newbie
  •   Plan Premium   Country France   Device Huawei Honor 8   Operating System Android 7.0   Spotify version: 8.4.57.803 armV7   My Question or Issue  ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Black screen when launching spotify app

Plan PremiumCountryNorwayDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueSo recently every time I open spotify I get a black screen (image in attachements). All my apps and the OS is updated to the latest version. I have also t...

  • Casual Listener
  •   Plan  Premium Country Norway Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue So recently every time I open spotify I get a black scr...
  • samham
  • Newbie
  • 1648 Views
  • 2 replies
  • 1 likes
  • 1648 Views
  • 2 replies
  • 1 likes

sony wh-1000xm2 bluetooth gesture controls not working

Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please fix.

  • Newbie
  •   Subject explainst problem. It does let me change vol up/down, but changing song only works when I unlock screen. The input is captured, because I can hear a small "beep" when I input. Please ...
  • 440 Views
  • 0 replies
  • 3 likes
  • 440 Views
  • 0 replies
  • 3 likes

Músicas que só tocam no pc

Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no app do android, estão disponíveis na minha playslit no app do...

  • Casual Listener
  •   Tenho uma playlist, e vira e mexe tem várias músicas indisponíveis no celular. Aí tenho que ir no app do pc e tirar. Só que percebi uma vez que as mesmas músicas que estão indisponíveis no ap...
  • raissavitari
  • Casual Listener
  • 706 Views
  • 2 replies
  • 0 likes
  • 706 Views
  • 2 replies
  • 0 likes

Google Assistant opens app, but will not play song. Incredibly frustrating.

Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the Google app and Spotify, cleared caches, restarted n...

  • Casual Listener
  • Pixel XL 2, it is impossible to get Google assistant to play a song. It will open the app but never starts to play music. I have already spoken to google support, unistalled and reinstalled both the ...
  • Mike616
  • Casual Listener
  • 23577 Views
  • 36 replies
  • 18 likes
  • 23577 Views
  • 36 replies
  • 18 likes

Download quality keeps resetting itself

Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to keep re-downloading my playlists each time it resets ...

  • Casual Listener
  • Since a few weeks i noticed the download quality settings on my pixel 2xl keeps on resetting itself from extreme to normal no matter how many times I set it back. It becoming extremely annoying to ke...
  • veprieto
  • Newbie
  • 3679 Views
  • 7 replies
  • 13 likes
  • 3679 Views
  • 7 replies
  • 13 likes

Skipping song.

Premium, Latvia, Samsung Galaxy S7, Android.I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it was supposed to play next, it just automatically skip...

  • Casual Listener
  • Premium, Latvia, Samsung Galaxy S7, Android. I spent around an hour looking for a song: Jay-Z, Alicia Keys - Empire of State Mind, later when I found it I put it on my own Spotify playlist. When it ...
  • lubos
  • Roadie
  • 1071 Views
  • 2 replies
  • 0 likes
  • 1071 Views
  • 2 replies
  • 0 likes

my spotify app on android keeps crashing after i added local files

when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.

  • Newbie
  • when i first add them, i can listen to the songs normally. But if i close the app and wait a couple hours, whe i try to open the app it just crashes.
  • niharkg
  • Regular
  • 4885 Views
  • 15 replies
  • 0 likes
  • 4885 Views
  • 15 replies
  • 0 likes

Playlist won't play searched artist!

When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band.PlanPremiumCountry USADevicePixel 2 XLOperating SystemAndroid

  • Casual Listener
  • When I open one of my playlist, and search an artist or band, and play the first song, the playlist will shuffle the whole playlist and not the spicific artist or band. Plan Premium Country &nbsp...
  • 4xi-ns_f6bqcn
  • Newbie
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes