Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43009 Views
  • 66 replies
  • 25 likes
  • 43009 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878289 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878289 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26454 Views
  • 4 replies
  • 0 likes
  • 26454 Views
  • 4 replies
  • 0 likes

Android update problems

I have the free version of Spotify. I just updated Spotify on my Android device LG G6. I got back on Spotify this morning and can't find all the music and playlist I have made and saved. I do not like the new update. There is no songs button at the t...

  • Newbie
  • I have the free version of Spotify. I just updated Spotify on my Android device LG G6. I got back on Spotify this morning and can't find all the music and playlist I have made and saved. I do not lik...
  • Joe
  • Community Legend
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Solved!! Find songs on sd after factory reset

So I did a factory reset with my phone. After downloading Spotify again I wanted my downloaded songs back. The songs I downloaded before the reset where stored on my sd card. During the factory reset the sd card didn't reset so everything is still th...

  • Newbie
  • So I did a factory reset with my phone. After downloading Spotify again I wanted my downloaded songs back. The songs I downloaded before the reset where stored on my sd card. During the factory reset...
  • Joe
  • Community Legend
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

Recent update

After installing the most recent update Spotify keeps crashing and abruptly stops playing music (on Android). Do anyone know how to go back the last version or stop this?

  • Newbie
  • After installing the most recent update Spotify keeps crashing and abruptly stops playing music (on Android). Do anyone know how to go back the last version or stop this? 
  • ma_marquezini
  • Composer
  • 595 Views
  • 2 replies
  • 3 likes
  • 595 Views
  • 2 replies
  • 3 likes

Alle download Playlists sind nach einem Neustart vom Smartphone weg!

Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen!Ich habe mein Smartphone bereit neu aufgesetzt, Spotify immer wieder mal deinstalliert...aber nichts hi...

  • Newbie
  • Sobald ich mein Smartphone neu starte, sind die Playlists , die ich vorher gedownloadet habe, weg! Ich muss diese jedes Mal wieder neu runterladen! Ich habe mein Smartphone bereit neu aufgesetzt, Sp...
  • 792 Views
  • 0 replies
  • 8 likes
  • 792 Views
  • 0 replies
  • 8 likes

Solved!! Music 'Popping/Crackle' Issue

I have Spotify installed on my LG Nexus 4. On my downloaded playlists - some of the songs 'pop' or 'crackle' while being played. I have noticed this more and more with my downloaded Spotify songs. Is no one else experiencing this? How do I stop it? I...

  • Regular
  • I have Spotify installed on my LG Nexus 4. On my downloaded playlists - some of the songs 'pop' or 'crackle' while being played. I have noticed this more and more with my downloaded Spotify songs. Is...
  • krissy741
  • Newbie
  • 95549 Views
  • 29 replies
  • 2 likes
  • 95549 Views
  • 29 replies
  • 2 likes

Will offline mode plays Effect Wrapped 2018?

For Spotify wrapped 2018 will offline mode effect how many minutes i've listerned and favourite artists?. I saw a thread saying that the songs count is saved in order to pay the artist in offline mode, but i was wondering if that effects wrapped

  • Casual Listener
  • For Spotify wrapped 2018 will offline mode effect how many minutes i've listerned and favourite artists?. I saw a thread saying that the songs count is saved in order to pay the artist in offline mod...
  • 634 Views
  • 0 replies
  • 1 likes
  • 634 Views
  • 0 replies
  • 1 likes

Cant have video category

Hi, I cant see video category after browse. Isnt the Singapore available to watch the music video? And also I thought I could watch the video on app if I'm premium. My phone is android Samsung galaxy s8

  • Visitor
  • Hi, I cant see video category after browse. Isnt the Singapore available to watch the music video? And also I thought I could watch the video on app if I'm premium. My phone is android Samsung galaxy...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Search within playlist returning wrong song

Whenever I search for a song within a playlist, it just plays the song in the position in the playlist as if I didn't search anything. For example. If I have a playlist with songs ABCD and I search for song D, it returns only song D, but plays song A

  • Newbie
  • Whenever I search for a song within a playlist, it just plays the song in the position in the playlist as if I didn't search anything.    For example. If I have a playlist with songs ABCD...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Fehlercode 4, keine Internetverbindung

My computer (windows) has got Internet, Spotify shows offline. I deleted and reinstalled spotify without effect. why spotify shows no internet connection? I have the same problem on two different computers. No problem with ipad.

  • Newbie
  • My computer (windows) has got Internet, Spotify shows offline. I deleted and reinstalled spotify without effect. why spotify shows no internet connection? I have the same problem on two differen...
  • 682 Views
  • 0 replies
  • 3 likes
  • 682 Views
  • 0 replies
  • 3 likes

New Android version - lost listings

So the new Android interface changed the Songs list to a playlist, got that figured out. But Albums now only shows complete albums I have selected and I've no idea where all the Artists that I listed from a single song selection went. Not real satisf...

  • Newbie
  • So the new Android interface changed the Songs list to a playlist, got that figured out.  But Albums now only shows complete albums I have selected and I've no idea where all the Artists that I ...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Google assistant doesn't play my playlist on SPotify

I have:Android 8.0Phone: HUAWEI Mate 10 prolanguage: Italian I cannot plaly my private playlist with google assistant.it simply open spotify or serach playlist on google and that's all. any solutions?

  • Newbie
  • I have: Android 8.0 Phone: HUAWEI Mate 10 pro language: Italian   I cannot plaly my private playlist with google assistant. it simply open spotify or serach playlist on google and that's a...
  • 385 Views
  • 0 replies
  • 0 likes
  • Google Assistant
    Spotify
  • 385 Views
  • 0 replies
  • 0 likes

Sorting music within each artist on spotify mobile (android)

When I click on an artist within the app, it doesn't sort the artist's albums out in order they were released. They seem to be in a randomized order. Is there a way to sort them out so they are in order of release? In the screenshot attached you can ...

  • Visitor
  • When I click on an artist within the app, it doesn't sort the artist's albums out in order they were released. They seem to be in a randomized order. Is there a way to sort them out so they are in or...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Filtering artists but not albums in order

I'm having an issue with the most recent update on Spotify. I filter by artist and it used to group the albums together for the artists whereas now when filtering by artist. It breaks up the albums so the songs aren't together!

  • Newbie
  • I'm having an issue with the most recent update on Spotify.    I filter by artist and it used to group the albums together for the artists whereas now when filtering by artist. It breaks ...
  • KJenkins23
  • Regular
  • 415 Views
  • 1 replies
  • 2 likes
  • 415 Views
  • 1 replies
  • 2 likes

Shuffle Defaulting to Off

I always listen to my playlists on shuffle and in the past when i select a song in a playlist, shuffle is turned on already, but recently when i pick a particular song in the playlist shuffle has to be manually turned on. Any fixes or settings im mis...

  • Newbie
  • I always listen to my playlists on shuffle and in the past when i select a song in a playlist, shuffle is turned on already, but recently when i pick a particular song in the playlist shuffle has to ...
  • KyleLN
  • Casual Listener
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

How to start Spotify with the Player Activity

I'm searching for a solution to start the player activity of spotify using a intent or simliar. If you tap the spotify icon, the app starts with the starting page. If you tap the albumcover of the spotify widget, spotify starts with (what I'm calling...

  • Newbie
  • I'm searching for a solution to start the player activity of spotify using a intent or simliar.   If you tap the spotify icon, the app starts with the starting page.   If you tap the al...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Shared links don't work!

So, I've recently updated my spotify to the latest version on Android, and since then, whenever I try to open any shared link that I've sent, or others have sent me it wouldn't work. it would either:Pop-up "The song is not available".Opens spotify bu...

  • Casual Listener
  • So, I've recently updated my spotify to the latest version on Android, and since then, whenever I try to open any shared link that I've sent, or others have sent me it wouldn't work. it would either:...
  • TheScorpio32
  • Casual Listener
  • 377 Views
  • 1 replies
  • 1 likes
  • 377 Views
  • 1 replies
  • 1 likes

Why do I always have to re-download my playlist?

Why does spotify keep deleting my downloads? I constantly have to redownlo and its using up all my data. I'm ready to cancel my subscription and go back to rhapsody.

  • Newbie
  • Why does spotify keep deleting my downloads? I constantly have to redownlo and its using up all my data. I'm ready to cancel my subscription and go back to rhapsody.
  • CaptainCol
  • Newbie
  • 32746 Views
  • 43 replies
  • 11 likes
  • 32746 Views
  • 43 replies
  • 11 likes

Android player

I know this has been asked loads but all the threads are really old! I'm looking for an android device to install spotify on that ISN'T a phone as it's for an 8 year old. I want something not too expenisve either, I have looked at the mighty but it i...

  • Casual Listener
  • I know this has been asked loads but all the threads are really old!   I'm looking for an android device to install spotify on that ISN'T a phone as it's for an 8 year old.    I wa...
  • amiejm
  • Casual Listener
  • 386 Views
  • 2 replies
  • 0 likes
  • 386 Views
  • 2 replies
  • 0 likes

Filter - recently added

Has anyone noticed when you sort by recently added, then search your playlist for a song, it doesn't correspond with the actual song being played ie it renders the search useless

  • Newbie
  • Has anyone noticed when you sort by recently added, then search your playlist for a song, it doesn't correspond with the actual song being played ie it renders the search useless 
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Made for you daily mix

Hi ive read that the free version now allows unlimited skips and pick the track on the daily mixs yet on my phone this is not the case but on a friends phone they can ? I have latest update on galaxy s6 ?

  • Newbie
  • Hi ive read that the free version now allows unlimited skips and pick the track on the daily mixs yet on my phone this is not the case but on a friends phone they can ?   I have latest update ...
  • 489 Views
  • 0 replies
  • 0 likes
  • 489 Views
  • 0 replies
  • 0 likes