Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57555 Views
  • 68 replies
  • 25 likes
  • 57555 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28101 Views
  • 5 replies
  • 0 likes
  • 28101 Views
  • 5 replies
  • 0 likes

[Google Home] In-app controls broken

Hi there, the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops and complains about some other device playing music over the a...

  • Newbie
  • Hi there,   the commands for the Spotify App on Google Home seem to be broken at the moment. Everytime I try to interact with Spotify currently playing music on one of my speakers, it stops an...
  • 377 Views
  • 0 replies
  • 0 likes
  • 377 Views
  • 0 replies
  • 0 likes

Solved!! Can't connect through WiFi

I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Problems started when upgrading Spotify to 3.0.0.1124. ...

  • Visitor
  • I am getting a message "There is no Internet connection" when I am connected via WiFi. All other applications work as expected. If I turn off WiFi Spotify works again over the mobile connection. Prob...
  • Howard2018
  • Newbie
  • 76622 Views
  • 61 replies
  • 5 likes
  • No connection available
    No internet connection android
    Wi-Fi
  • 76622 Views
  • 61 replies
  • 5 likes

Song not in my playlist started playing?

Hi so i use spotify on my android and I was listening to my playlist as i usually do and then songs that aren't even on my playlist (i've never even heard of them before!) started playing?? Skipping it gave me another unknown song! Whats going on? Ed...

  • Newbie
  • Hi so i use spotify on my android and I was listening to my playlist as i usually do and then songs that aren't even on my playlist (i've never even heard of them before!) started playing?? Skipping ...
  • Maxim
  • Spotify Star
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Spotify, why do you insist on putting horrible random music in my playlist?

Spoiler (Highlight to read) Spotify, why do you insist on putting horrible random music in my playlist? Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pandora has more accurate suggestions. It's...

  • Casual Listener
  •   Spotify, why do you insist on putting horrible random music in my playlist?  Like some random pop spanish song. Ive never once listened to or liked any music similar to this. Even Pan...
  • Maxim
  • Spotify Star
  • 1459 Views
  • 1 replies
  • 3 likes
  • 1459 Views
  • 1 replies
  • 3 likes

Dim album art

Anyone know why the album art is so dim?  Is it like this by default?

  • Casual Listener
  • Anyone know why the album art is so dim?  Is it like this by default?
  • Maxim
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! Can't turn off lastfm scrobbling

I get notifications telling me that there's an error with my lastfm username or password, but since I don't usr lastfm anymore I try to turn it off in the settings option but it goes back on and it's getting annoying.

  • Casual Listener
  • I get notifications telling me that there's an error with my lastfm username or password, but since I don't usr lastfm anymore I try to turn it off in the settings option but it goes back on and it's...
  • Orama
  • Newbie
  • 3791 Views
  • 4 replies
  • 0 likes
  • 3791 Views
  • 4 replies
  • 0 likes

Random listening which deprives every manual music change

Hi everyone, My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, select the music i want to play, i need to select the random mo...

  • Casual Listener
  • Hi everyone,   My problem is simple but pretty new (happening since 2 weeks max, maybe after a previous update or just after the update to Android 8.0). When i launch Spotify on My Moto Z, sel...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Has Playlist Sorting Changed?

When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But when I always did that, it also sorted the individual ...

  • Newbie
  • When I use Spotify (I do this on both my PC and my phone but this has only changed for my phone & I use Android) I always sort by Artist, it has always been more convinient for me personally. But...
  • 364 Views
  • 0 replies
  • 1 likes
  • 364 Views
  • 0 replies
  • 1 likes

My account seems to have merged with some stranger's account.

Hello, my name is Diendi. I'm using Premium for Family package. I've noticed for some time now, there's one weird playlist which I've never made nor followed, on my list. It consists of songs I've never played nor searched. Weirdly, the maker of the ...

  • Casual Listener
  • Hello, my name is Diendi. I'm using Premium for Family package.   I've noticed for some time now, there's one weird playlist which I've never made nor followed, on my list. It consists of song...
  • Diendi
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Tried to redownload, but the appstore won't let me??

Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't know how to do that, so I came here. Someone said to u...

  • Newbie
  • Okay. So I went to this website because my Spotify account kept telling me that I had no disk space or something like that, and that I needed to deselect some playlists from downloading. I didn't kno...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

No option to store downloaded music on SD card. Android 7.1, formatted as internal memory.

Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because of the way the card is formatted or is it an artifact...

  • Newbie
  • Can not store music on SD card on my moto e4, android 7.1, 64gb Samsung card. Formatted as internal. No option in settings. On another phone running Android 5.1 I have that option. Is this because&nb...
  • 501 Views
  • 0 replies
  • 0 likes
  • 501 Views
  • 0 replies
  • 0 likes

Displaying album artwork on lock screen

I am using a Samsung Galaxy S8 running Nougat Version 7.0I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a small widget that allows for Previous track, Next trac...

  • Newbie
  • I am using a Samsung Galaxy S8 running Nougat Version 7.0 I would like to display the full album art work on my lock screen but I cannot seem to find the setting to do so anywhere. All I have is a s...
  • chainingday1247
  • Newbie
  • 51995 Views
  • 5 replies
  • 5 likes
  • album artwork
    Galaxy
    galaxy s8
    lock screen
    spotify lock screen.
  • 51995 Views
  • 5 replies
  • 5 likes

Problemas para reproducir por Chromecast

Hola, estoy teniendo un problema. De la nada me comenzó a funcionar mal la transmision con mi Chromecast usando Spotify. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Pero con Spotify comenzo a traerme problemas. Primero qu...

  • Newbie
  • Hola, estoy teniendo un problema. De la nada me comenzó a funcionar mal la transmision con mi Chromecast usando Spotify. El resto de aplicaciones como Youtube o Netflix funcionan sin problemas. Pero ...
  • Simonron
  • Newbie
  • 28522 Views
  • 10 replies
  • 18 likes
  • 28522 Views
  • 10 replies
  • 18 likes

Spotify trouble

Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?

  • Newbie
  • Before i used to save albums without them automatically downloading to my library now when i save one it does.it can i stop them from automatically downloading and just save them ?  
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Cant skip party of an offline track :(

Hey guys, first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem:I love the fact that I can add audiobooks from my PC in my spotify acc. and download it on my android to listen to it offline. Now, since 2 wee...

  • Casual Listener
  • Hey guys,   first time posting here, so sorry if its the wrong forum or some wrong formation. Now my problem: I love the fact that I can add audiobooks from my PC in my spotify acc. and downl...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

I can't login through the android app

I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried login with user name and it didn't work, tried with...

  • Newbie
  • I tried reseting the password and was successful at doing so, but that didn't work . I tried rebooting the device and it didn't work. Uninstalled the app and reinstalled it and it didn't work. Tried ...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Songs missing from my saved songs

After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't appearing on my favorites.

  • Newbie
  • After this recent spotify update I have 79 songs missing from my favorites playlist. The songs haven't been removed from Spotify as a whole, as they are still on the artists page, but they aren't app...
  • 303 Views
  • 0 replies
  • 0 likes
  • 303 Views
  • 0 replies
  • 0 likes

Why does shuffle no longer stay on

Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how can I fix this its making my playlists very stale t...

  • Newbie
  • Shuffle turns off now whenever I chose a different song from my playlist. I have to turn it back on after choosing a different song which is really annoying. I redownloaded Spotify but no avail, how ...
  • 357 Views
  • 0 replies
  • 1 likes
  • 357 Views
  • 0 replies
  • 1 likes

Android Auto / Spotify doesn't seem to be working at the moment. Update.

Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older posts (granting app permissions, restarting phone and ...

  • Casual Listener
  • Hello! My Spotify App recently updated and ever since it keeps crashing my android auto. It is very frustrating as I only listen to music while driving. I have tried many things, as read in older pos...
  • KevinRP
  • Casual Listener
  • 747 Views
  • 1 replies
  • 1 likes
  • 747 Views
  • 1 replies
  • 1 likes

App sorting Artists alphabetically Song wise instead of Album

My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist

  • Newbie
  • My spotify just today started sorting by Song name, instead of Album name when the filter is set to Artist
  • Gameonfire12
  • Casual Listener
  • 446 Views
  • 1 replies
  • 1 likes
  • 446 Views
  • 1 replies
  • 1 likes