Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50881 Views
  • 66 replies
  • 25 likes
  • 50881 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881515 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881515 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27282 Views
  • 4 replies
  • 0 likes
  • 27282 Views
  • 4 replies
  • 0 likes

Car audio system does not recognize Spotify premium playlists

My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?

  • Newbie
  • My 2011 Suzuki Kizashi has no Bluetooth capability. When connecting Samsung S6 edge phone to car stereo via USB I get an error message " file format unsupported". Is there a fix that anyone knows of?
  • wswl
  • Casual Listener
  • 624 Views
  • 2 replies
  • 0 likes
  • 624 Views
  • 2 replies
  • 0 likes

Why is free Spotify desktop different than mobile?

Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately.

  • Casual Listener
  • Cannot cancel shuffle unless you're premium, but on desktop you can. I cannot afford premium anymore unfortunately. 
  • 1625 Views
  • 0 replies
  • 1 likes
  • 1625 Views
  • 0 replies
  • 1 likes

Superuser Contribution Is it possible to automatically skip non-downloaded songs?

Hi, when I listen to some playlist’s radio or a large playlist (which i don’t have downloaded entirely, but many of the songs are) and I loose the mobile signal (e.g. in a subway) the non-downloaded song obviously won’t be played. It would be nice if...

  • Newbie
  • Hi, when I listen to some playlist’s radio or a large playlist (which i don’t have downloaded entirely, but many of the songs are) and I loose the mobile signal (e.g. in a subway) the non-downloaded ...
  • Aimee_T
  • Roadie
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscribe to premium student, didnt recieve and i am still being charged

Hello, I subscribed to the premium student account for premium spotify and Hulu. However, after I filled out all of my credited card info. I filled out my student information and a message appeared saying my student account was already in use.So I wa...

  • Newbie
  • Hello, I subscribed to the premium student account for premium spotify and Hulu.    However, after I filled out  all of my credited card info. I filled out my student information and...
  • Aimee_T
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Músicas salvas não estão aparecendo no celular

Uso o Spotify no celular há alguns meses, e no dia de hoje minhas músicas salvas sumiram do celular, restando apenas as que baixei nas playlists.. No notebook, minhas músicas ainda aparecem.. Como faço para elas aparecerem novamente no celular? (Andr...

  • Casual Listener
  • Uso o Spotify no celular há alguns meses, e no dia de hoje minhas músicas salvas sumiram do celular, restando apenas as que baixei nas playlists.. No notebook, minhas músicas ainda aparecem.. Como fa...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs randomly stop playing and start over

I've been experiencing this for a few weeks now: whenever I try and listen to any song, it will play for some minutes then suddenly stop, and when I go check what happened I see that the song has paused and started over from the beginning. I suppose ...

  • Newbie
  • I've been experiencing this for a few weeks now: whenever I try and listen to any song, it will play for some minutes then suddenly stop, and when I go check what happened I see that the song has pau...
  • Aimee_T
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Audio settings

I'm not certain this belongs here, but I'll try it. I'm gonna post it in mobile too, since that could be the issue. I'm on a Samsung Galaxy S7, btw.The volume control (adjusting it for your environment) is greyed out for me as of the last few days. I...

  • Casual Listener
  • I'm not certain this belongs here, but I'll try it. I'm gonna post it in mobile too, since that could be the issue. I'm on a Samsung Galaxy S7, btw. The volume control (adjusting it for your environ...
  • osornios
  • Spotify Star
  • 327 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 327 Views
  • 1 replies
  • 0 likes

Queue icon

After loading songs in the queue, I can't find the queue icon to alter playlist. I'm on Android.

  • Gig Goer
  • After loading songs in the queue, I can't find the queue icon to alter playlist. I'm on Android. 
  • JC456
  • Newbie
  • 1138 Views
  • 3 replies
  • 1 likes
  • 1138 Views
  • 3 replies
  • 1 likes

Random songs while listening to a playlist/album

When I start listening to a playlist I made, it plays a few songs from that playlist, and after that it starts playing complete different songs, which are not in the playlist and i have never heard of before. Is this because i have a free account? Do...

  • Newbie
  • When I start listening to a playlist I made, it plays a few songs from that playlist, and after that it starts playing complete different songs, which are not in the playlist and i have never heard o...
  • mariahchristyl
  • Newbie
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Musik pitchen

Hallo, ich bin würde gerne wissen, ob es eine pitch-Funktion gibt, mit der ich Songs schneller oder langsamer abspielen kann.Besten Dank,Steffy

  • Newbie
  • Hallo, ich bin würde gerne wissen, ob es eine pitch-Funktion gibt, mit der ich Songs schneller oder langsamer abspielen kann. Besten Dank, Steffy
  • 1033 Views
  • 0 replies
  • 3 likes
  • 1033 Views
  • 0 replies
  • 3 likes

Song restart randomly

Hello, recently i have noticed that when playing Spotify to stream to my Denon HEOS devices, it randomly restart the song. Very annoying. Everything are latest version. Any ideas?

  • Casual Listener
  • Hello,   recently i have noticed that when playing Spotify to stream to my Denon HEOS devices, it randomly restart the song. Very annoying. Everything are latest version.    Any id...
  • 647 Views
  • 0 replies
  • 6 likes
  • 647 Views
  • 0 replies
  • 6 likes

Missing saved music

I recently switched from and iPhone to an Android. I have noticed most of my music is no longer saved to my playlist. Anybody else had this problem?

  • Newbie
  • I recently switched from and iPhone to an Android. I have noticed most of my music is no longer saved to my playlist. Anybody else had this problem? 
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution App hogs phone storage, reinstall wont solve.

Spotify hogs gigs of phone memory and ive never gone into offline mode. Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once again. Very disappointed that this still happens on the plat...

  • Casual Listener
  • Spotify hogs gigs of phone memory and ive never gone into offline mode.  Reinstalling wont fix, just wipes the memory for awhile until a month later, over a gig eaten by Spotify android once aga...
  • dave11111
  • Casual Listener
  • 431 Views
  • 2 replies
  • 1 likes
  • 431 Views
  • 2 replies
  • 1 likes

problemas de reproduccion

Estoy sufriendo frecuentes cortes en la reproduccion de musica a traves de una tablet basica como control remoto por wifi sobre un reproductor yamaha. He probado de todo en la configuracion de la aplicacion y no se resuelve, tambien ocurre con el mob...

  • Newbie
  • Estoy sufriendo frecuentes cortes en la reproduccion de musica a traves de una tablet basica como control remoto por wifi sobre un reproductor yamaha. He probado de todo en la configuracion de la apl...
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

storage issue, proble a de almacenamiento

mi potify se actualizò a la ultima versiòn disponible en play store, pero ya no puedo almacenar mi musica en la SD, por que? My spotify app get update to the latest version on play store, but now i cant save my music in external storage. why?

  • Newbie
  • mi potify se actualizò a la ultima versiòn disponible en play store, pero ya no puedo almacenar mi musica en la SD, por que?   My spotify app get update to the latest version on play store, bu...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution Albums randomly added to play queue

Has any one experienced the android app adding albums to your play queue? been hapening the last couple of days now and very frustrating.

  • Casual Listener
  • Has any one experienced the android app adding albums to your play queue?  been hapening the last couple of days now and very frustrating.    
  • Melody
  • Spotify
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log in on Android.

Yeah, I'm not happy at all. Spending 30 minutes trying to log into my spotify account on my phone, tapping the log in icon and it does nothing. Using email and username, neither worked, resetting password doesn't work as well, even looking up the sol...

  • Casual Listener
  • Yeah, I'm not happy at all. Spending 30 minutes trying to log into my spotify account on my phone, tapping the log in icon and it does nothing. Using email and username, neither worked, resetting pas...
  • Melody
  • Spotify
  • 354 Views
  • 1 replies
  • 1 likes
  • 354 Views
  • 1 replies
  • 1 likes

Descarga lenta con wifi excelente.

No es la primera vez que me pasa, ni en el mismo dispositivo, ¿muchas veces los servidores de Spotify están saturados no ?no es cosa mía, ya probé desinstalar, probar otro dispositivo, mirar velocidad de conexión y nada. Cuando tengo que bajar un núm...

  • Newbie
  • No es la primera vez que me pasa, ni en el mismo dispositivo, ¿muchas veces los servidores de Spotify están saturados no ?no es cosa mía, ya probé desinstalar, probar otro dispositivo, mirar velocida...
  • 2144 Views
  • 0 replies
  • 2 likes
  • 2144 Views
  • 0 replies
  • 2 likes

Loud sound at start of song

I have used Spotify premium for approxinately 10 months and over the last few days I have developed a problem. Whenever a new song starts approximately 1-2 seconds in I get a sudden burst of very loud noise. This is regardless of streaming or a previ...

  • Newbie
  • I have used Spotify premium for approxinately 10 months and over the last few days I have developed a problem.   Whenever a new song starts approximately 1-2 seconds in I get a sudden burst of...
  • 868 Views
  • 0 replies
  • 3 likes
  • 868 Views
  • 0 replies
  • 3 likes