Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52131 Views
  • 67 replies
  • 25 likes
  • 52131 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882229 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882229 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27490 Views
  • 4 replies
  • 0 likes
  • 27490 Views
  • 4 replies
  • 0 likes

One track at a time!

I like Spotify, I really do, but only when using it on my laptop. Had an issue for over a year now. On my Android phone I can only play one track at a time, unless I happen to have the screen on for some reason. This means I can't listen to my tunes ...

  • Regular
  • I like Spotify, I really do, but only when using it on my laptop. Had an issue for over a year now. On my Android phone I can only play one track at a time, unless I happen to have the screen on for ...
  • 243 Views
  • 0 replies
  • 0 likes
  • Android
  • 243 Views
  • 0 replies
  • 0 likes

Normalize volume causes quality reset

Hello!Some time ago i have found bug with "Normalize volume" option. After i switch it on, music quality settings resets. For example, we can change "streaming" to high and "download" to extreme. After that, we need to switch on "Normalize volume". S...

  • Casual Listener
  • Hello! Some time ago i have found bug with "Normalize volume" option. After i switch it on, music quality settings resets.   For example, we can change "streaming" to high and "download" to e...
  • WoWgAmR
  • Casual Listener
  • 1265 Views
  • 3 replies
  • 0 likes
  • 1265 Views
  • 3 replies
  • 0 likes

Spotify just deleted ~20GB of offline playlist data on my mobile - THANK YOU VERY MUCH

Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had to restart it many times. So today I listened to my ...

  • Visitor
  • Yesterday I updated Spotify on my Android 2.3.4 Motorola Defy+. I had downloaded around 20GB of music to my mobile. This was annoying as hell because Spotify would stop synching sometimes and I had t...
  • martelmungo
  • Casual Listener
  • 32167 Views
  • 16 replies
  • 10 likes
  • 32167 Views
  • 16 replies
  • 10 likes

Can I use my own music (on sd card) to play on Spotify?

In using a Samsung s8+ and have a load of songs on my sd card that I can't find on Spotify. Is there a way to conbine them to play in spotify?

  • Newbie
  • In using a Samsung s8+ and have a load of songs on my sd card that I can't find on Spotify. Is there a way to conbine them to play in spotify? 
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

When will Spotify make their data on Android removable/deletable?

I wonder when this will happen. It is absolutely unacceptable to just say "It's Google's fault, sorry you have to format your SD card to remove our data."If Spotify does not fix their problems, I will stop paying them. Period.

  • Casual Listener
  • I wonder when this will happen. It is absolutely unacceptable to just say "It's Google's fault, sorry you have to format your SD card to remove our data." If Spotify does not fix their problems, I w...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Solved!! Doesn´t play the next song

I have spotify premium. I'm getting tired of the problems that it has. More and more problems with the playlists or that they stop being available offline, etc. The actual problem is that when I play my playlist, suddenly, with some songs, it just do...

  • Casual Listener
  • I have spotify premium. I'm getting tired of the problems that it has. More and more problems with the playlists or that they stop being available offline, etc. The actual problem is that when I pl...
  • asloska
  • Newbie
  • 63609 Views
  • 27 replies
  • 0 likes
  • 63609 Views
  • 27 replies
  • 0 likes

Auto play on Android Auto

When my phone connects to the car via Bluetooth, it automatically resumes playback of the last playing track and playlist on Spotify, but I can't get this to work when connecting the same phone to the same car via usb and android auto. Every time I u...

  • Casual Listener
  • When my phone connects to the car via Bluetooth, it automatically resumes playback of the last playing track and playlist on Spotify, but I can't get this to work when connecting the same phone to th...
  • 1582 Views
  • 0 replies
  • 18 likes
  • 1582 Views
  • 0 replies
  • 18 likes

PODCAST channels are missing

Hi all,I couldn't find a better plase to submit my quesstion so I hope you all bare with me I am moving from other podcast app to spotify but it seems that some of them are not available here... why? any way to update?Thanks,

  • Visitor
  • Hi all, I couldn't find a better plase to submit my quesstion so I hope you all bare with me 🙂 I am moving from other podcast app to spotify but it seems that some of them are not available h...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Android connessione offline

L'applicazione ha fatto il log out dall'account dopo un aggiornamento automatico, mentre era impostata sulla modalità offline. Ora quando cerco di fare l'accesso (sia usando facebook che con l'accesso tramite username), dopo aver inserito i dati mi c...

  • Newbie
  • L'applicazione ha fatto il log out dall'account dopo un aggiornamento automatico, mentre era impostata sulla modalità offline. Ora quando cerco di fare l'accesso (sia usando facebook che con l'access...
  • 1542 Views
  • 0 replies
  • 3 likes
  • 1542 Views
  • 0 replies
  • 3 likes

Spotify doesn't save place in podcasts

I use Spotify daily for podcasts and use it for music at night. For a month or two (not sure when this started), Spotify has not been saving my position in a podcast. I'll start a podcast episode, listen for a while (e.g. my commute to work), then pu...

  • Newbie
  • I use Spotify daily for podcasts and use it for music at night. For a month or two (not sure when this started), Spotify has not been saving my position in a podcast. I'll start a podcast e...
  • xyster311
  • Newbie
  • 2786 Views
  • 1 replies
  • 29 likes
  • 2786 Views
  • 1 replies
  • 29 likes

Can't skip or play any song i want

I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hate this app. I was loving it more than other apps, n...

  • Newbie
  • I don't know if this is an update just for Android, but I don't like it. It won't let me skip or play any song I want that's in my playlist unless I upgrade to premium. This just made me start to hat...
  • Dinodan663
  • Newbie
  • 35152 Views
  • 11 replies
  • 9 likes
  • 35152 Views
  • 11 replies
  • 9 likes

Ainda não consegui ativar o premium

Já tentei ativar o premium varias vezes, em diferentes navegadores, e não consigo. Eu testei a um tempo atrás um período grátis e não contratei naquela época. Agora diz que já utilizei o período de testes e que devo clicar em "continuar" para procede...

  • Casual Listener
  • Já tentei ativar o premium varias vezes, em diferentes navegadores, e não consigo. Eu testei a um tempo atrás um período grátis e não contratei naquela época. Agora diz que já utilizei o período de t...
  • Bittencourt
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

BUG: Screen does not refresh properly

This is the second time I noticed this happening. I will scroll through differetn views and at one point or another, the screen will not refresh properly and keep the original view under the new view. I have tried turning the app on and off but this ...

  • Roadie
  • This is the second time I noticed this happening. I will scroll through differetn views and at one point or another, the screen will not refresh properly and keep the original view under the new view...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Randomly played songs

I was at work and had my headphones in and had a song playing but when I got home, it wasn't in my playlists or in recently played. I really want to find it but am also confused why it was even played?

  • Newbie
  • I was at work and had my headphones in and had a song playing but when I got home, it wasn't in my playlists or in recently played. I really want to find it but am also confused why it was even playe...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Solved!! Siri

Como posso usar a Siri para tocar músicas no Spotify ?

  • Casual Listener
  • Como posso usar a Siri para tocar músicas no Spotify ?
  • Bittencourt
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Lost all downloaded songs

I was using it as usual, and after a few hours when I next opened the app, the log in screen appeared. I logged in but the app now shows that I don't have any downloaded songs. I do not have any other accounts, this is the only one I use. Also, the m...

  • Newbie
  • I was using it as usual, and after a few hours when I next opened the app, the log in screen appeared. I logged in but the app now shows that I don't have any downloaded songs. I do not have any othe...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Local files on PC are not playable on mobile

I recently downloaded a mixtape onto both my PC and my phone, so the exact same files are on both devices. I created a playlist populated with only the local files that were added. Playing on the PC worked fine however, when trying to play this new p...

  • Casual Listener
  • I recently downloaded a mixtape onto both my PC and my phone, so the exact same files are on both devices.  I created a playlist populated with only the local files that were added. Playing on ...
  • Joe
  • Community Legend
  • 720 Views
  • 3 replies
  • 0 likes
  • andriod
    local files
  • 720 Views
  • 3 replies
  • 0 likes

New format without update

The format of my spotify app has changed but i have a different format as another device's app with the same version. The new format is hard to navigate and not near as good as before. Why has this happened and what can be done?

  • Newbie
  • The format of my spotify app has changed but i have a different format as another device's app with the same version. The new format is hard to navigate and not near as good as before. Why has this h...
  • Joe
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Not all podcast episodes displayed

Hi there, I am trying to listen to a podcast I am new to, however there are over 300 episodes already. I want to listen from the beginning but I seem to only be able to go back as far as episode 34 on the android app. I have tried sorting it by date ...

  • Newbie
  • Hi there,   I am trying to listen to a podcast I am new to, however there are over 300 episodes already. I want to listen from the beginning but I seem to only be able to go back as far as epi...
  • 797 Views
  • 0 replies
  • 1 likes
  • 797 Views
  • 0 replies
  • 1 likes

Spotify connect does not recognize Arcam rPlay

I have a Arcam rPlay that supports Spotify but it doesn't appear in the available device in Spotify connect. All devices are on the same network.What should I do?

  • Newbie
  • I have a Arcam rPlay that supports Spotify but it doesn't appear in the available device in Spotify connect. All devices are on the same network. What should I do?
  • Joe
  • Community Legend
  • 2812 Views
  • 2 replies
  • 1 likes
  • 2812 Views
  • 2 replies
  • 1 likes