Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46474 Views
  • 66 replies
  • 25 likes
  • 46474 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879745 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879745 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26837 Views
  • 4 replies
  • 0 likes
  • 26837 Views
  • 4 replies
  • 0 likes

Fluctuating Volume During Tracks

Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spotify on my PS4, songs begin to have louder/quieter v...

  • Newbie
  • Hi, I seem to have a problem with my Spotify app on my PS4 regarding issues with volume. When I use Spotify on my phone and laptop, I have no issues with fluctuating volumes, however, when I use Spot...
  • TheBrickSlayer
  • Roadie
  • 2754 Views
  • 1 replies
  • 0 likes
  • 2754 Views
  • 1 replies
  • 0 likes

Problema spotify

Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?

  • Newbie
  • Mi era arrivata un'offerta in cui mi veniva detto che se acquistato spotify premium avrei avuto 60 giorni gratuiti,ma dopo un mese non posso più usufruire del premium,come posso risolvere?
  • TheBrickSlayer
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Shuffle

My shuffle feature is only playing the same 6 songs over and over again

  • Newbie
  • My shuffle feature is only playing the same 6 songs over and over again
  • Nico
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Album art display on lockscreen

The album art does not display on my lock screen. It only displays a rectangular widget to control the music played.Is it just android? Because it seems to display on IOS devices.Using Samsung S7.

  • Regular
  • The album art does not display on my lock screen. It only displays a rectangular widget to control the music played. Is it just android? Because it seems to display on IOS devices. Using Samsung S7.
  • ChubbyDelicious
  • Newbie
  • 193354 Views
  • 23 replies
  • 0 likes
  • 193354 Views
  • 23 replies
  • 0 likes

Huawei P10+ playback keeps pausing and shutting down the app.

Very often my mobile app will pause and sometimes also just shut off. Works fine on my desktop. Have reinstalled mulitple times. Have tried streaming and also playing downloaded content. No change.

  • Casual Listener
  • Very often my mobile app will pause and sometimes also just shut off.    Works fine on my desktop.   Have reinstalled mulitple times.   Have tried streaming and also playing...
  • Z3ROX87
  • Newbie
  • 1368 Views
  • 5 replies
  • 2 likes
  • 1368 Views
  • 5 replies
  • 2 likes

Superuser Contribution arquivos locais

não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?

  • Casual Listener
  • não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?
  • MiqueiasCrispim
  • Newbie
  • 4121 Views
  • 3 replies
  • 2 likes
  • 4121 Views
  • 3 replies
  • 2 likes

App think i'm offline

I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, app said that i'm offline, but with exclamation mark...

  • Newbie
  • I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, a...
  • 272 Views
  • 0 replies
  • 1 likes
  • 272 Views
  • 0 replies
  • 1 likes

Equlizer

How do I use Spotify's default Equlizer

  • Newbie
  • How do I use Spotify's default Equlizer
  • kiksiite
  • Casual Listener
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

App frequently crashes

I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem persists. Any suggestions?

  • Newbie
  • I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem per...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

The Spotify Android TV app should act like a speaker if you're not logged in

My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on these devices. If I was the last one to use it, she ha...

  • Newbie
  • My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on the...
  • 331 Views
  • 0 replies
  • 0 likes
  • Android
  • 331 Views
  • 0 replies
  • 0 likes

Solved!! Yamaha WXC-50 & Spotify Connect problem. Finds device but cannot connect

Hi, I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). It says "Connecting..." for some time and then the selection ...

  • Casual Listener
  • Hi,   I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). I...
  • vepasto
  • Casual Listener
  • 12762 Views
  • 5 replies
  • 0 likes
  • 12762 Views
  • 5 replies
  • 0 likes

Only letting me click shuffle

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't have this problem when I'm using my tablet or Xbox...

  • Casual Listener
  • On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't...
  • Bowjwardwell
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

crossfade wont work on my s8

i have made gapless is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, deleted the app and reinstalled. i cannot get crossfade t...

  • Casual Listener
  • i have made gapless  is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, ...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

Samsung Gear S3 Offline Music

Hi Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone.Or is it possible to do it already and I do not know how to do it? Thanks!

  • Casual Listener
  • Hi   Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone. Or is it possible to do i...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Spotify deleting downloaded music 2-3 times per month.

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month. Very time consuming. If anyone can offer a solution, that would be appreciated.

  • Music Fan
  • I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month.   Very time consuming.   If anyone can offer a solution, that would be appreciated.
  • tyoga1
  • Music Fan
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Can't log into my account!!!!

I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my debit card statement and I'm paying for it!!!!!

  • Visitor
  • I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my d...
  • Ökulla
  • Casual Listener
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

Samsung Gear Fit 2 Pro, svenska bokstäver i login

Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan hänvisar till Spotify pga att det är de som gjort a...

  • Casual Listener
  • Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

My son and I both have premium. His works in my car my spotify won't work in car

My son and I both have Spotify premium separate accounts. He is able to play music in both house and car. I can only play music in house. It won't play in car for me. Why?

  • Newbie
  • My son and I both have Spotify premium separate accounts.  He is able to play music in both house and car.  I can only play music in house.  It won't play in car for me.  Why?
  • Nico
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se pausa mi musica

Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual resetee mi celular y es lo mismo necesito ayuda

  • Newbie
  • Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual re...
  • Raurs
  • Regular
  • 9744 Views
  • 18 replies
  • 0 likes
  • 9744 Views
  • 18 replies
  • 0 likes

Se para la música.Android.

Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.

  • Newbie
  • Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.
  • Raurs
  • Regular
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes