Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67225 Views
  • 68 replies
  • 26 likes
  • 67225 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28929 Views
  • 5 replies
  • 0 likes
  • 28929 Views
  • 5 replies
  • 0 likes

Superuser Contribution Change of interface

Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?

  • Newbie
  • Hi! Last month, I had Spotify Free and it had a beautiful interface, like the attached image but when I activated the premium version of Spotify, it changed. Is it possible to have the old interface?
  • Aimee_T
  • Roadie
  • 883 Views
  • 1 replies
  • 1 likes
  • 883 Views
  • 1 replies
  • 1 likes

Superuser Contribution black screen when turning on

until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and reinstalled a few times and still getting same issue....

  • Casual Listener
  • until now I've been using spotify on my phone (Samsung S8) on a regualr basis, never having an issue. I tried turning it on earlier today and i'm only getting a black screen. i deleted the app and re...
  • Aimee_T
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps closing every time my phone goes into sleep mode

I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying.

  • Newbie
  • I've checked all my power saving settings and they are normal. What else could be causing this? It's really annoying. 
  • Aimee_T
  • Roadie
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant search anything

When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, loging out of app,deleting app, everything. If it hel...

  • Newbie
  • When i try and search an artist it says im offline but im on my Wi-Fi. My home screen says "Sorry, something went wrong that didn't work. Please have another go". I have tried restarting my phone, lo...
  • Aimee_T
  • Roadie
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in on Spotify

Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine and i have tried everything. Re-installing did it fo...

  • Casual Listener
  • Im having troubles with loggin in on my spotify. Somehow i Got logged out on my mobile but when i try to log in again it says that im offline and i need to get online to log in. My internet is fine a...
  • Aimee_T
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several issues with playback

In the last couple months I have started to have playback issues to the point I can't even really use Spotify. The first is that sometimes while playing an artist radio, it will finish a song and then not continue. It will show that it is still playi...

  • Newbie
  • In the last couple months I have started to have playback issues to the point I can't even really use Spotify.    The first is that sometimes while playing an artist radio, it will finish...
  • Aimee_T
  • Roadie
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

[Mac/Android] Spotify Connect disconnecting after pausing

I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have to hit play on the phone to reestablish the connection. Otherw...

  • Newbie
  • I often use Spotify Connect to control my Android phone's Spotify app using my Mac client. However, if I pause playback from my computer or I reach the end of an album or playlist, I have t...
  • LucasBretana
  • Newbie
  • 5693 Views
  • 11 replies
  • 16 likes
  • 5693 Views
  • 11 replies
  • 16 likes

Recently played artists not changing after a month or more

My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinstalled it and redownload everything. Reset my phone ...

  • Visitor
  • My recently played artists have been stuck for a very long time. I have deleted the app and reinstalled. Logged out and back in. On my phone I have cleared cache and then deleted it from there reinst...
  • 377 Views
  • 0 replies
  • 0 likes
  • Help
    Recently played artists
  • 377 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local files on pc wont play on android

I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on my phone. They do show but are greyed out. My phone ...

  • Casual Listener
  • I recently added music files from my PC on spotify desktop. I put them in playlists, and even checked the download button to on, just to be sure. But I am unable to listen to or play those files on m...
  • Aimee_T
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOCAL FILES ON ANDROID SUDDENLY DELETED AND CAN'T DOWNLOAD AGAIN

So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**. Not only have the local files on my android been t...

  • Newbie
  • So I had a playlist of local files that had over 50 songs that had transferred seamlessly onto my phone. Today I tried adding one more track to the playlist and everything inexplicably went**bleep**....
  • Aimee_T
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes

SMS Sharing Doesn't Play Song

Hello, I'm having trouble with the SMS Sharing feature on Samsung Galaxy S6. When I receive a link and select it, it opens the app, but doesn't play the song. I have already cleared the cache, uninstalled and reinstalled. Nothing is working. Please h...

  • Casual Listener
  • Hello, I'm having trouble with the SMS Sharing feature on Samsung Galaxy S6. When I receive a link and select it, it opens the app, but doesn't play the song. I have already cleared the cache, uninst...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Superuser Contribution (ANDROID 6.0.1) IT STOP PLAYING AFTER SCREEN GOES TO SLEEP.

ASUS ZENFONE 2 LASER (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP. I TRIED EVERYTHING I SAW IN THE COMMUNITY IT STILL DOESNT WORK. CAN SOMEONE HELP ME. I'VE SEARCH EVERYTHING STILL DOESNT WORK.

  • Newbie
  • ASUS ZENFONE 2 LASER (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.  I TRIED EVERYTHING I SAW IN THE COMMUNITY IT STILL DOESNT WORK. CAN SOMEONE HELP ME. I'VE SEARCH EVER...
  • Aimee_T
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • Help
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle

I just updated Spotify to version 8.4.45.633 armV7 (android) and when I click the "Shuffle Play" button on my playlists it won't shuffle. It just plays my playlist in order and I don't know why. I don't have premium, but I want to be able to shuffle ...

  • Newbie
  • I just updated Spotify to version 8.4.45.633 armV7 (android) and when I click the "Shuffle Play" button on my playlists it won't shuffle. It just plays my playlist in order and I don't know why. I do...
  • sara_boccia
  • Casual Listener
  • 667 Views
  • 2 replies
  • 1 likes
  • 667 Views
  • 2 replies
  • 1 likes

Shuffle play not random

I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?

  • Newbie
  • I've recently noticed that my Spotify free doesn't shuffle my playlist. I like to have shuffle play for my larger playlists, and the songs just play in order when I hit shuffle play. Is there a fix?
  • jeffhpc1
  • Gig Goer
  • 520 Views
  • 1 replies
  • 3 likes
  • 520 Views
  • 1 replies
  • 3 likes

Spotify cache issue

Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the app just to clear all the "user data" cache being s...

  • Gig Goer
  • Spotify is taking up 1.2GB of space on my device and I'm sure much more on other devices. Spotify needs to clear that cache after so many days, I find myself clearing all "app data" and reseting the ...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

PLEASE give an option to not automatically go to a different screen for a song when selecting a song

I've stopped listening to many of the popular playlists because every time I pick a song, it goes to a separate screen just with that song and some background art.I just want it to stay on the same playlist screen while playing a song! I listen to so...

  • Casual Listener
  • I've stopped listening to many of the popular playlists because every time I pick a song, it goes to a separate screen just with that song and some background art. I just want it to stay on the ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

mobile phone

I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen. please help.

  • Newbie
  • I signed as a student to spotify. i can use it for my laptop but cant use it for my phone Songs are not available to listen.  please help.   
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Huge data consumption today

Hello,I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only streaming for an hour or so this morning but most were song...

  • Newbie
  • Hello, I was checking my phone data consumption and noticed a very unreasonable amount. Then I checked what happened and it turned out Spotify consumed a huge amount today morning. I was only stream...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes