Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66372 Views
  • 68 replies
  • 26 likes
  • 66372 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28857 Views
  • 5 replies
  • 0 likes
  • 28857 Views
  • 5 replies
  • 0 likes

Shuffle

My shuffle feature is only playing the same 6 songs over and over again

  • Newbie
  • My shuffle feature is only playing the same 6 songs over and over again
  • Nico
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! Album art display on lockscreen

The album art does not display on my lock screen. It only displays a rectangular widget to control the music played.Is it just android? Because it seems to display on IOS devices.Using Samsung S7.

  • Regular
  • The album art does not display on my lock screen. It only displays a rectangular widget to control the music played. Is it just android? Because it seems to display on IOS devices. Using Samsung S7.
  • ChubbyDelicious
  • Newbie
  • 195587 Views
  • 23 replies
  • 0 likes
  • 195587 Views
  • 23 replies
  • 0 likes

Huawei P10+ playback keeps pausing and shutting down the app.

Very often my mobile app will pause and sometimes also just shut off. Works fine on my desktop. Have reinstalled mulitple times. Have tried streaming and also playing downloaded content. No change.

  • Casual Listener
  • Very often my mobile app will pause and sometimes also just shut off.    Works fine on my desktop.   Have reinstalled mulitple times.   Have tried streaming and also playing...
  • Z3ROX87
  • Newbie
  • 1439 Views
  • 5 replies
  • 2 likes
  • 1439 Views
  • 5 replies
  • 2 likes

Superuser Contribution arquivos locais

não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?

  • Casual Listener
  • não consigo importar as músicas do meu celular pro Spotify igual meus amigos, por que?
  • MiqueiasCrispim
  • Newbie
  • 4181 Views
  • 3 replies
  • 2 likes
  • 4181 Views
  • 3 replies
  • 2 likes

App think i'm offline

I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, app said that i'm offline, but with exclamation mark...

  • Newbie
  • I have strange problem with my spotify app... If i go to my library and choose song/playlist/album etc. from there (i don't have it on my phone physically), everything is ok. But if i go to search, a...
  • 301 Views
  • 0 replies
  • 1 likes
  • 301 Views
  • 0 replies
  • 1 likes

App frequently crashes

I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem persists. Any suggestions?

  • Newbie
  • I have a Nokia 6, running Oreo. Using Spotify 8.4.49.462 arm v7 with premium. For the last few weeks the app has randomly closed whilst listening. I've uninstalled and reinstalled but the problem per...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

The Spotify Android TV app should act like a speaker if you're not logged in

My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on these devices. If I was the last one to use it, she ha...

  • Newbie
  • My wife and I both use spotify extensively. We have a couple of FireTVs and an Nvidia Shield that we have the Spotify app (android TV version) installed on. It is a MASSIVE pain to use Spotify on the...
  • 356 Views
  • 0 replies
  • 0 likes
  • Android
  • 356 Views
  • 0 replies
  • 0 likes

Solved!! Yamaha WXC-50 & Spotify Connect problem. Finds device but cannot connect

Hi, I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). It says "Connecting..." for some time and then the selection ...

  • Casual Listener
  • Hi,   I'm really struggling to set up my new Yamaha WXC-50 with Spotify Connect. Everything works fine until I go to Spotify devices and click on the "Room1" (that's the name for my Yamaha). I...
  • vepasto
  • Casual Listener
  • 13122 Views
  • 5 replies
  • 0 likes
  • 13122 Views
  • 5 replies
  • 0 likes

Only letting me click shuffle

On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't have this problem when I'm using my tablet or Xbox...

  • Casual Listener
  • On my samsung j1 it's only letting me click on shuffle, it won't let me click on any of my music. When I try to click on one of my songs it just pops the shuffle button up and then back down. I don't...
  • Bowjwardwell
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

crossfade wont work on my s8

i have made gapless is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, deleted the app and reinstalled. i cannot get crossfade t...

  • Casual Listener
  • i have made gapless  is turned off and set crossfade to every duration from 1 to 12 seconds. i killed the app and relaunched. I tried clearing app cache and app data from systems settings menu, ...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Samsung Gear S3 Offline Music

Hi Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone.Or is it possible to do it already and I do not know how to do it? Thanks!

  • Casual Listener
  • Hi   Would it be possible to listen offline music with a Samsung Gear S3? As a smartwatch, it should give you the choice of not depending so much of your phone. Or is it possible to do i...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Spotify deleting downloaded music 2-3 times per month.

I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month. Very time consuming. If anyone can offer a solution, that would be appreciated.

  • Music Fan
  • I've used Spotify for years, however the app is now deleting all downloaded music 2-3 times per month.   Very time consuming.   If anyone can offer a solution, that would be appreciated.
  • tyoga1
  • Music Fan
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Can't log into my account!!!!

I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my debit card statement and I'm paying for it!!!!!

  • Visitor
  • I have a new phone and tried entering my email address and password and tells me it's incorrect!!!! It won't let me log in under Facebook either!!!!!!! I know I have an account because I look at my d...
  • Ökulla
  • Casual Listener
  • 435 Views
  • 4 replies
  • 0 likes
  • 435 Views
  • 4 replies
  • 0 likes

Samsung Gear Fit 2 Pro, svenska bokstäver i login

Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan hänvisar till Spotify pga att det är de som gjort a...

  • Casual Listener
  • Har laddat ner spotifyappen i min Samsung Gear Fit 2 Pro men när jag skall logga in och skall skriva in användarnamn finns inte Å Ä Ö. Har varit i kontakt med Samsung och de kan inte hjälpa mig utan ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

My son and I both have premium. His works in my car my spotify won't work in car

My son and I both have Spotify premium separate accounts. He is able to play music in both house and car. I can only play music in house. It won't play in car for me. Why?

  • Newbie
  • My son and I both have Spotify premium separate accounts.  He is able to play music in both house and car.  I can only play music in house.  It won't play in car for me.  Why?
  • Nico
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se pausa mi musica

Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual resetee mi celular y es lo mismo necesito ayuda

  • Newbie
  • Hola llevo dos dias dond de la nada empezo a pausar la musica,no me deja descargar tarda o de plano se queda congelada la descarga o me vota de la app, ya desinstale y volvi a instalar sigue igual re...
  • Raurs
  • Regular
  • 10133 Views
  • 18 replies
  • 0 likes
  • 10133 Views
  • 18 replies
  • 0 likes

Se para la música.Android.

Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.

  • Newbie
  • Hola. Hace un par de meses que cuando escucho musica en Spotify, la canción deja de sonar si ningún motivo. Nunca puedo acabar de escuchar una canción entera y es desesperante.
  • Raurs
  • Regular
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Can I use spotify on android using bluetooth or USB and have the audio go over aux

I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is better). Is this at all possible?

  • Music Fan
  • I would like to use Spotify on Android on my car stereor, I want to be able to see the tracks and contol them (either via bluetooth or usb) but then have the audio running over Aux (the sound is bett...
  • 512 Views
  • 0 replies
  • 0 likes
  • Android
    aux
    bluetooth
    Car
  • 512 Views
  • 0 replies
  • 0 likes

Music stops automatically

I'm a Spotify Premium user. Music stops automatically for 3 days. Can you help me?

  • Casual Listener
  • I'm a Spotify Premium user. Music stops automatically for 3 days. Can you help me?
  • mchooha
  • Casual Listener
  • 900 Views
  • 3 replies
  • 0 likes
  • 900 Views
  • 3 replies
  • 0 likes

I can't change the Volume

In every other music app my volume buttons are working. factory reset doesnt change the problem. i have the samsung galaxy note 3 n9005 running on android 6.0.1 thanks for your help

  • Casual Listener
  • In every other music app my volume buttons are working. factory reset doesnt change the problem. i have the samsung galaxy note 3 n9005 running on android 6.0.1   thanks for your help
  • Pavel420
  • Newbie
  • 7445 Views
  • 5 replies
  • 0 likes
  • 7445 Views
  • 5 replies
  • 0 likes